Fish is always good but their delivery with DPD is always disappointing and appalling. Even with a special request to the driver when they ring the bell that I am in a wheelchair, they refuse to deliv... Se mer
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Det här tycker kunderna
The customer service when I phoned up prior to placing an order was exceptional. Such a helpful lady on the phone more than happy to offer advice on Sushi making which I had never done before as we... Se mer
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DPD were unable to deliver next day so two days on the contents were still ice cold with minimal thawing. It was so well packed that although the dry ice packets were empty and the box was showing sig... Se mer
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Terrible Company and awful food. I placed an order with this company ONCE and ever since, they have continued sending me unwanted marketing material through the post. Despite contacting th... Se mer
Företagsinformation
Skrivet av företaget
The Fish Society is the UK’s leading online fishmonger, with over 25 years’ experience delivering high-quality seafood straight to our customers’ doors. Based near Guildford, we specialise in a wide range of fish and seafood — from raw fillets, shellfish and sashimi-grade fish to smoked, cured and prepared dishes — with more than 200 products to choose from. All of our seafood is carefully selected and frozen at peak freshness to lock in flavour and quality, then delivered across the UK. We offer seafood boxes, bulk bundles and ready-to-eat meals, making it easy to enjoy premium seafood at home. With a strong reputation for variety, quality and convenience, we’re the perfect choice for anyone who loves fresh-tasting fish and sustainable seafood options.
Kontaktuppgifter
Henley Business Park, GU3 2DX, Guildford, Storbritannien
- 01428 687768
- customerteam@thefishsociety.co.uk
- www.thefishsociety.co.uk
4,2
Bra
975 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 63 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
First class cold water prawns in shell
First class cold water prawns in shell, super quick delivery, my second order, thanks x
29 september 2026
Svar från The Fish Society
Thank you so much for the 5-star review! We are delighted to hear that you loved our cold-water prawns in shell and that your second order arrived so quickly. There's nothing quite like sweet, juicy cold-water prawns! We really appreciate your continued support and look forward to packing box number three for you soon! x - The Fish Society
Svar från The Fish Society
Thank you so much for the 5-star review! We're glad to hear your order arrived right on time and that you were pleased with the quality. We appreciate your support and look forward to packing your next order!
-The Fish Society
Great products
Great products, great service with fast delivery. Although the delivery company left the package on my doorstep without announcing they had arrived so the package sat there for a good hour before I started wondering where the delivery was since they had given me a time window of when they would deliver. They can clearly see it is fish so should understand it cannot be left outside! You are great - delivery company not so much!
2 oktober 2026
Svar från The Fish Society
Thank you so much for the 5-star review and for your kind words about our products and service! We're so glad you love the quality of our fish.
At the same time, we completely understand your frustration regarding the delivery. drivers should always ring or knock to let you know a perishable package has arrived, and we're so sorry you had to go hunting for it! While our thermal packaging is designed to keep everything rock-solid frozen even if it sits on the doorstep for a while, we expect a much better handoff from our courier partners. We’ll be passing this feedback on to them to ensure they take better care next time.
Thank you again for your support, and we look forward to packing your next order!
-The Fish Society
Easy to order
Easy to order, arrived promptly at stated time, no hassle. Packed very well. Fish superb in quality, can't fault at all.
26 september 2026
Svar från The Fish Society
Thank you so much for the 5-star review! We're thrilled to hear that your experience was so seamless from start to finish, from ordering to prompt delivery, great packaging, and superb fish quality.
We really appreciate you taking the time to share your feedback, and we look forward to packing your next order!
-The Fish Society
Svar från The Fish Society
Thank you so much for the 5-star review! We're delighted to hear that you had another excellent experience with our product quality and swift delivery. We really appreciate your ongoing support and look forward to packing your next order!
-The Fish Society
Excellent quality misshapes which are…
Excellent quality misshapes which are so good for cooking. Everything I’ve ever ordered has been same excellent quality.
2 oktober 2026
Svar från The Fish Society
Thank you so much for the 5-star review! We are delighted to hear that you love our misshapes, they are such a brilliant, versatile choice for cooking and a real customer favourite! It means the world to know that every single order has met your high standards for quality.
We truly appreciate your ongoing support, and we look forward to packing your next order!
-The Fish Society
Svar från The Fish Society
Thank you so much for taking the time to leave a review! We're thrilled to hear you were pleased with the quality and freshness of our fish. Keeping everything safely frozen or stored properly is definitely key to enjoying it at its best!
We really appreciate your support and look forward to packing your next order!
-The Fish Society
Excellent
Excellent product, excellent service. Fast delivery.
Expertly packed. Will definitely order again. Five star service.
1 oktober 2026
Svar från The Fish Society
Thank you so much for the fantastic 5-star review! We are delighted to hear that you were pleased with our service, fast delivery, and expert packaging. Knowing that you'll definitely be ordering again means the world to us!
We really appreciate your support and look forward to packing your next order!
-The Fish Society
Frozen squid
The order arrived on time and it was still frozen. The packaging was amazing and the squid was beautifully cleaned and it cooked very well. I would definitely order again. Thank you, top notch service.
28 september 2026
Svar från The Fish Society
Thank you so much for taking the time to leave such a wonderful 5-star review! We are thrilled to hear that your order arrived frozen on time, and it's fantastic to know the squid was beautifully cleaned and cooked up so well for you!
Hearing that you'll definitely order again and that you rate our service as top-notch means the world to our team. Thank you for your support, and we look forward to packing your next order!
-The Fish Society
Great delivery and quality
28 september 2026
Svar från The Fish Society
Thank you so much for your 5-star review! We're delighted to hear that both our delivery speed and product quality hit the mark for you again. We really appreciate your ongoing support and look forward to packing your next order!
-The Fish Society
The quality is good however the monthly…
The quality is good however the monthly subscription is not worth it unless you are going to buy on a weekly basis.
Given we purchased probably 6 times a year- it is better to just buy as a guest
27 september 2026
Svar från The Fish Society
Thank you for leaving us a review and for your kind words about the quality of our seafood!
We really appreciate your feedback regarding the membership. While the perks, like exclusive discounts, are designed to add up quickly even across a few orders a year, we completely understand that every customer has different shopping habits.
Whether you choose to make the most of a membership or prefer ordering as a guest whenever you need a delivery, we are just delighted to have you as a customer and look forward to supplying your next order!
Warm regards,
Customer Care Team
- The Fish Society
Exceptional customer service from…
Exceptional customer service from Mandy.I had missed a 15% offer on my first order and when i called she simply applied the retrospective discount to my order.First class customer service and fills you with confidence about the company and future purchases.Thank you.
28 september 2026
Omdöme utan inbjudan
Svar från The Fish Society
Thank you so much for taking the time to leave such a kind 5-star review! I was more than happy to help get that discount applied for you. We always want our customers to feel looked after, so hearing that it gave you confidence in us for future purchases truly makes my day!
It was a pleasure speaking with you, and we all look forward to packing your next order!
Warmly
Mandy & The Fish Society Team
I received exactly what I ordered
I received exactly what I ordered, and it arrived on the exact day I accidentally slept in; fortunately, it was left in a safe place, and the perfect packaging kept it in wonderful condition.
27 september 2026
Svar från The Fish Society
Thank you so much for taking the time to share your 5-star review! We've all had those mornings where we accidentally sleep in, so we are so relieved to hear that your order was safely tucked away on your doorstep and that our thermal packaging kept everything in wonderful condition until you woke up!
It's fantastic to know everything arrived just as ordered. We truly appreciate your support and look forward to packing your next box!
-The Fish Society
Seafood is always good but their delivery awful!
Fish is always good but their delivery with DPD is always disappointing and appalling. Even with a special request to the driver when they ring the bell that I am in a wheelchair, they refuse to deliver up to our floor in the lift. And the last delivery, driver just left the delivery in an empty lift! Not sure how much longer I could tolerate this- it is pure disrespect and heartless!
22 september 2026
Svar från The Fish Society
Thank you for your review and for your kind words about our fish. However, we are deeply sorry to hear about your recent experience with DPD, and we completely understand your frustration.
Leaving a parcel in a lift, especially after you explained that you use a wheelchair, is very disappointing and falls far short of the respectful service you should receive.
We take feedback like this seriously and are raising this directly with our account manager at DPD so they can address the driver on your route and reinforce proper delivery procedures.
Please feel free to reply with your recent order details if you would like us to log this specific incident with DPD's depot team or reach out at customerteam@thefishsociety.co.uk.
Thank you again for bringing this to our attention so we can address it with our courier partner.
Warm regards,
Customer Care Team
- The Fish Society
A reliable source of great quality…
A reliable source of great quality produce. I love the opportunity to buy mis-shapes which are great for lots of different recipes, helps use all the fish and promotes sustainability. Great recipes on the website. And truly excellent customer service.
25 september 2026
Svar från The Fish Society
Thank you so much for leaving such a thoughtful 5-star review! We are delighted to hear that you enjoy our misshapes, they really are a fantastic way to enjoy premium quality fish for everyday cooking while helping us make full use of every catch and support sustainability.
It’s also wonderful to know you’ve been enjoying the recipes on our website and that our customer service team has taken such good care of you. We truly appreciate your support and look forward to packing your next order!
-The Fish Society
Svar från The Fish Society
Thank you so much for the 5-star review! We're delighted to hear that your delivery arrived on time and that you found the fish super delicious. We truly appreciate your support and look forward to serving you again soon!
-The Fish Society
Well packaged with dry ice
Well packaged with dry ice. Arrived frozen as requested. Accurate weight. Great quality. Fresh and clean! Arrived next day as promised!
24 september 2026
Svar från The Fish Society
Thank you so much for the fantastic 5-star review! We are delighted to hear that your order arrived next day, perfectly frozen with dry ice, and that you were pleased with the quality and accurate weights. We really appreciate your feedback and look forward to packing your next box!
-The Fish Society
Top service from customer support
Top service from customer support. A delivery problem was quickly fixed.
24 september 2026
Svar från The Fish Society
Thank you so much for the 5-star review! We're so glad our team was able to sort out that delivery problem for you quickly. Good customer service is everything to us, so hearing that you had a great experience means the world. Thank you for your support and we look forward to your next order!
-The Fish Society
Top quality Fish range. i
The Fish is always good quality and still fully frozen, when delivered.
One of my favourites are the range of fishcakes.
They are a lot better than shop bought ones
22 september 2026
Svar från The Fish Society
Thank you so much for the fantastic 5-star review! We are delighted to hear that your fish always arrives safely frozen and that our fishcakes are a particular favourite of yours. It’s always wonderful to hear when our artisan range hits the spot! We really appreciate your continued support and look forward to packing your next order.
-The Fish Society
Svar från The Fish Society
Thank you so much for the 5-star review! We're thrilled to hear that you're enjoying our range, quality, and fast delivery. We really appreciate your ongoing support and look forward to packing your next order!
-The Fish Society
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