Fish is always good but their delivery with DPD is always disappointing and appalling. Even with a special request to the driver when they ring the bell that I am in a wheelchair, they refuse to deliv... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The customer service when I phoned up prior to placing an order was exceptional. Such a helpful lady on the phone more than happy to offer advice on Sushi making which I had never done before as we... Se mer
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DPD were unable to deliver next day so two days on the contents were still ice cold with minimal thawing. It was so well packed that although the dry ice packets were empty and the box was showing sig... Se mer
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Terrible Company and awful food. I placed an order with this company ONCE and ever since, they have continued sending me unwanted marketing material through the post. Despite contacting th... Se mer
Företagsinformation
Skrivet av företaget
The Fish Society is the UK’s leading online fishmonger, with over 25 years’ experience delivering high-quality seafood straight to our customers’ doors. Based near Guildford, we specialise in a wide range of fish and seafood — from raw fillets, shellfish and sashimi-grade fish to smoked, cured and prepared dishes — with more than 200 products to choose from. All of our seafood is carefully selected and frozen at peak freshness to lock in flavour and quality, then delivered across the UK. We offer seafood boxes, bulk bundles and ready-to-eat meals, making it easy to enjoy premium seafood at home. With a strong reputation for variety, quality and convenience, we’re the perfect choice for anyone who loves fresh-tasting fish and sustainable seafood options.
Kontaktuppgifter
Henley Business Park, GU3 2DX, Guildford, Storbritannien
- 01428 687768
- customerteam@thefishsociety.co.uk
- www.thefishsociety.co.uk
4,2
Bra
975 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 63 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från The Fish Society
Thank you so much for the lovely 5-star review! We're thrilled to hear you enjoyed the oysters so much. We really appreciate your support and look forward to getting your next order sent out to you! - The Fish Society
Great Quality
Thanks again, great box of prawns and delicious cod. Delivered quickly, boxed well and still frozen. This company is well worth ordering from.
9 oktober 2026
Svar från The Fish Society
Thank you so much for the fantastic 5-star review! We're thrilled to hear you loved the prawns and cod, and that everything arrived quickly and safely frozen. Your recommendation means the world to us—we look forward to packing your next order!
- The Fish Society
Had a discount voucher to use with the…
Had a discount voucher to use with the Fish Society. Some items I wanted were out of stock and the quality of some items received were not as good as I remember them. Still decent, though.
9 juli 2026
Svar från The Fish Society
Thank you for your review and for taking the time to share your feedback with us! We are glad to hear you enjoyed using your discount voucher and that your order overall was still a decent experience, but we are sorry that a few of your favourite items were out of stock and that the quality fell a little short of your past memories. We hold our seafood to the highest standard, so we'd love to hear more details about the items that missed the mark, please feel free to reach out to our team at customerservice@thefishsociety.co.uk or 01428 687768 so we can look into this for you
Poor customer experience
I inadvertently ordered for a delivery while away
I E mailed customer services immediately but never got a reply and order spoiled
Beware this is a platform without real service
8 oktober 2026
Omdöme utan inbjudan
Svar från The Fish Society
Hello Andrew,
Thank you for your review.
We were surprised to receive this one star review having spoken with you on the phone and explained that we had not received your email hence no response.
We then immediately arranged a replacement order with you over the phone to be sent out on a date you were happy to receive this.
Having spoken to you on the phone and resolved this issue, we hope you would change your mind regarding this rating. If not, please do get in contact with us and let us know what we could have done better for you.
- The Fish Society
efficient and on time!
4 oktober 2026
Svar från The Fish Society
Thank you so much for the 5-star review! We're delighted to hear that everything arrived efficiently and right on time. We really appreciate your support and look forward to serving you again soon!
- The Fish Society
I'm very pleased with the delivery…
I'm very pleased with the delivery speed after pacing the order and with the quality
4 oktober 2026
Svar från The Fish Society
Thank you so much for the 5-star review! We're thrilled to hear that you were pleased with both the fast delivery and the quality of your seafood. We really appreciate your feedback and look forward to serving you again soon!
- -The Fish Society
Svar från The Fish Society
Thank you so much for the 5-star review! We're delighted to hear that you were happy with our service speed and pricing. We really appreciate your feedback and look forward to your next order!
- The Fish Society
Excellent service.
Excellent service, varied selection of seafood, all freshly frozen and tastes great. Quick delivery. Customer service are great. Overall superb definitely recommend.
4 oktober 2026
Svar från The Fish Society
Thank you so much for such a wonderful 5-star review! We are thrilled to hear that you love our selection, fast delivery, and especially our customer service. Your recommendation means the world to us, we look forward to packing your next order!
- The Fish Society
I purchased Cantabrian Anchovies which…
I purchased Cantabrian Anchovies which I received in a well packaged box with ice packs. In my experience, I can never find any anchovies of this quality from any supermarket. I shall certainly be ordering them again and will also try other products.
4 oktober 2026
Svar från The Fish Society
Thank you so much for the fantastic 5-star review! We are delighted to hear that you loved the Cantabrian anchovies and that your order arrived safely packed and chilled. While supermarkets have some great everyday options, we're so pleased our artisan range hit the mark for you! We really appreciate your feedback and look forward to introducing you to more of our selection on your next order.
-The Fish Society
Great service and response to my…
Great service and response to my communications. Fish is always excellent.
29 september 2026
Svar från The Fish Society
Thank you so much for the 5-star review! We're delighted to hear that you had a great experience with our team and that the fish is always up to scratch. We really appreciate your ongoing support and look forward to your next order!
-The Fish Society
Great selection
Great selection, on-time delivery & tasty meals/recipes -
What more could I want? Thank you!
5 oktober 2026
Svar från The Fish Society
Thank you so much for the wonderful 5-star review! We are thrilled to hear you're loving our selection, prompt delivery, and tasty recipe ideas, that really is the winning combination! We truly appreciate your support and look forward to sending your next box.
-The Fish Society
Impressive
Haven’t eaten it yet but love the whole ethos of this company and my order arrived super fast and beautifully packed.
5 oktober 2026
Svar från The Fish Society
Thank you so much for the fantastic 5-star review! We are so glad to hear that you love our ethos and that your order arrived super fast and beautifully packed. We hope you thoroughly enjoy the fish once you tuck in, and we look forward to serving you again soon!
- The Fish Society
I never received my order and I have…
I never received my order and I have messaged the courier and they have not come back to me.
5 oktober 2026
Svar från The Fish Society
Hello Precious,
Thank you for your review.
Looking at the tracking for your order, I can see this was delivered on the 2nd of October as requested. If you would like to see the proof of delivery or map pin, or if you still need help locating your order, please email us at customerteam@thefishsociety.co.uk, and we will be happy to share this with you.
-The Fish Society
Svar från The Fish Society
Thank you so much for the 5-star review! We're delighted to hear that your order arrived right on time and that you were pleased with the quality of the fish. We really appreciate your feedback and look forward to serving you again soon!
-The Fish Society
The best prawns we’ve ever enjoyed.
The best prawns we’ve ever enjoyed.
Big, tender and tasty! Cooked in a frying pan with olive oil and butter, seasoned with dill and tarragon. Laid on a bed of baby spinach. Delicious……….
4 oktober 2026
Svar från The Fish Society
Thank you so much for such a mouth-watering 5-star review! That pan-fried combination with dill, tarragon, and baby spinach sounds absolutely incredible, what a brilliant way to enjoy them! We are thrilled to hear they were the best prawns you've ever had. We really appreciate your support and look forward to packing your next order!
-The Fish Society
Jumbo fish fingers, jury is definitely out
Great company, quality varies a bit.
Recent jumbo fish fingers..quality questionable and very expensive.
Some had bones in! Not good and will not buy again.
3 oktober 2026
Svar från The Fish Society
Thank you for your review and kind words about our company. We are so sorry to hear that our Jumbo Fish Fingers fell short of expectations.
Because our fish fingers are cut from whole prime fillets rather than minced paste, finding bones is unacceptable. Our team is expected to pin-bone every piece thoroughly, and we apologize for missing the mark on this batch.
We would love to make this right by issuing a full refund for the fish fingers.
Please reply with your order number and we will process the refund for you straight away. We have also passed this feedback to our production team to ensure our pin-boning checks are tightened.
Warm regards,
Customer Care Team
- The Fish Society
Svar från The Fish Society
Thank you so much for the 5-star review! We love seeing our regular customers come back, and we're thrilled to hear that the food continues to hit the mark for you. Thank you for your loyal support, and we look forward to packing your next order!
-The Fish Society
Svar från The Fish Society
Thank you so much for the 5-star review! We're delighted to hear that your order arrived right on time and with a friendly delivery driver. We truly appreciate your support and look forward to packing your next order!
-The Fish Society
Svar från The Fish Society
Thank you so much for the 5-star review! We are delighted to hear that you're enjoying our wide choice and selection of fish. We really appreciate your support and look forward to packing your next box!
-The Fish Society
great delivery service
great delivery service
best fish ever wonderful quality and the taste sublime
as a manly fish eater I can't imagine life without you so much choice
thank you
3 oktober 2026
Svar från The Fish Society
Thank you so much for such an incredible 5-star review! We are absolutely thrilled to hear that you love our selection, fast delivery, and sublime quality, and as a self-proclaimed manly fish eater, we are honoured to be your go-to online fishmonger! We certainly can't imagine life without awesome customers like you, either.
Thank you so much for your support, and we look forward to packing your next feast!
-The Fish Society
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