Received my parcel today and I am shocked at the way it has arrived. I ordered a cap, which came in a box which had been smashed up during transit (admittedly this can happen) however when I opened th... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Leuke kleding hoor. Maar absoluut niet bestellen als je in Nederland woont. Terugsturen is een DRAMA. Ze zitten in Engeland en je kan het terugsturen dus zelf regelen. Omdat Engeland niet meer binnen... Se mer
The Couture Club is hands down the best clothing brand out there!! The thought, design and quality of their products is second to none! Leading the market with fresh streetwear! The team are respon... Se mer
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Customer service lady Charlotte is amazing I had an issue with an item that was required for my 24th year anniversary away in Chester and she came through with an amazing service So I’ll receive my... Se mer
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Företagsinformation
Om The Couture Club
Skrivet av företaget
The Couture Club launched in June 2015, where our designs were and shall always be created out of our city, Manchester UK.
Every piece is individual. By joining the Club you believe in not just our products but by what we stand for;
Street-style with premium quality, we pride ourselves in being affordable, approachable, and aspirational.
Every piece is individual. By joining the Club you believe in not just our products but by what we stand for;
Street-style with premium quality, we pride ourselves in being affordable, approachable, and aspirational.
Our Customer Experience Promise
Premium Customer Experience
Next Day Delivery, Guaranteed Saturday Delivery,Click & Collect, FREE UK Shipping over £125 and fast and easy returns, we're committed to providing the best-in-class customer experience.
Kontaktuppgifter
The Couture Club LTD, 40-42 Matthew st, , M12 5BB, Manchester, Storbritannien
- customer.services@thecoutureclub.co.uk
- www.thecoutureclub.com
3,9
Bra
11 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Magnifiques ensembles
Magnifiques ensembles, la coupe est parfaite, top qualité. Tres beau travail.
13 juli 2026
Svar från The Couture Club
Hi Andrey,
Thank you so much for your lovely review, we're so glad you love the brand!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Amazing quality ,perfect customer…
Amazing quality ,perfect customer service , on time delivery time
13 juli 2026
Svar från The Couture Club
Hi Maryam,
Thank you so much for your lovely review, we really appreciate your feedback!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Most of my wardrobe clothes are from…
Most of my wardrobe clothes are from CoutureClub, love the style, quality..
highly recommend
13 juli 2026
Svar från The Couture Club
Hi Liga,
Thank you so much for your lovely review, we're so glad to have you as part of the club!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Svar från The Couture Club
Hi Deborah,
Thank you so much for your lovely review, we really appreciate your feedback!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Wonderful shopping experience and…
Wonderful shopping experience and quality is even better than I’d expected big thanks to Ross and Scott for the wicked additions to my wardrobe and can't wait to see what’s to come!
29 juni 2026
Svar från The Couture Club
Hi Dallas,
Thank you so much for your lovely review, we really appreciate your feedback!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Svar från The Couture Club
Hi Daniel,
Thank you so much for your lovely review, we really appreciate your feedback!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Hasn’t arrived
Hasn’t arrived
And no one cares
Update —
Evri have lost/stolen the parcel and still waiting for an actual update
13 juli 2026
Svar från The Couture Club
Hi Joel,
Thanks so much for your review, we really appreciate your feedback.
I am so sorry to hear you have not yet received your parcel. I have looked into our email system and I can see you are currently speaking with a member of our CS team regarding this issue and an investigation has been raised with the courier.
Please kindly get back in touch with our CS team for further updates.
Thanks -TCC
Svar från The Couture Club
Hi Gaynor,
Thank you so much for your great review, we're so glad you love the brand!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Charlotte was very good helping me with…
Charlotte was very good helping me with a problem and was all sorted quickly
16 juli 2026
Omdöme utan inbjudan
Svar från The Couture Club
Hi Sarah,
Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Found this amazing brand in Selfridges…
Found this amazing brand in Selfridges and also ordered on-line- excellent quality & stylish - Charlotte as been amazing with with my on-line return 👏 Thanks again will be looking for to my next purchase.
2 juli 2026
Omdöme utan inbjudan
Svar från The Couture Club
Hi Martin,
Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
After a recent purchase the courier…
After a recent purchase the courier company failed to deliver my order. I contacted the Couture Club with my problem . I was assisted by Olivia in customer services who sorted the the problem with the courier company and organised a replacement for me.
She kept me fully informed at all times.
Order received and fantastic quality.
16 juli 2026
Omdöme utan inbjudan
Svar från The Couture Club
Hi Jill,
Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
This was my first time ordering with…
This was my first time ordering with The Couture Club and it was a really great experience. Easy to order, fast delivery and things were really nicely packaged. The clothes are such good quality and the size guide was spot on. Will definitely be buying more!
26 juni 2026
Svar från The Couture Club
Hi Samantha,
Thank you so much for your great review, we're so glad you love the brand.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Svar från The Couture Club
Hi Rebeccah,
Thanks so much for the review, we do really appreciate the feedback.
I am so sorry to hear you have not received your item, I can see the order was due to be delivered to the click and collect location however this was refused which meant this had been returned to sender and we have received the order back.
I can not see any communication from you to our CS team regarding not receiving the order therefore please email customer.services@thecouturecub.co.uk and we can have the parcel resent out for you.
Thanks
-TCC
Couture always styles me with…
Couture always styles me with confidence quality material and great customer service
10 juli 2026
Svar från The Couture Club
Hi Ashraf,
Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Herenzwembroek reactive print
Herenzwembroek besteld dat als deze nat wordt je het logo ziet. Na een keer dragen zie je niks meer. Slechte kwaliteit
14 augusti 2025
Omdöme utan inbjudan
Svar från The Couture Club
Hi Tara,
Thanks so much for your review, we really appreciate your feedback.
I am so sorry to hear your order is faulty, this is not the standards we expect for our customers!
If you could kindly send our CS team an email at customer.services@thecouturecub.co.uk, we will be more than happy to help you resolve this issue.
Thanks- TCC
Where is my order?
10 juli 2026
Svar från The Couture Club
Hi Tahir,
Thanks so much for the review, we do really appreciate the feedback.
I am so sorry to hear you have not received your order. I have taken a look into this and can see the order has been returned to sender by Ryal Mail due to you entering your address incorrectly and missing the first line of address,
I can also see there is no communication from you to our CS team regarding this. Please kindly email customer support at customer.services@thecoutureclub.co.uk and one of our CS advisers will be happy to help you get the parcel delivered with the correct address.
Thanks
-TCC
Great customer service & the clothing…
Great customer service & the clothing fits perfectly
15 juli 2026
Omdöme utan inbjudan
Svar från The Couture Club
Hi Rhys,
Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Incredible customer support
Incredible customer support and after-sale care! Olivia was incredibly kind and up-to-date, helped me easily solve a mistake with delivery addresses that I have made.
Many thanks!
15 juli 2026
Omdöme utan inbjudan
Svar från The Couture Club
Hi Teodora,
Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Svar från The Couture Club
Hi Kamil,
Thank you so much for your great review, we're so glad you love the brand.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Amazing quality clothes I’m so happy…
Amazing quality clothes I’m so happy with my purchases . Everyone asks where the items are from and the customer service is brilliant plus delivery was fast . I hardly rate places but thought this company truly deserves 5 stars . Will continue shopping here with confidence as everything fits so nicely and I know I will be happy when it arrives . Thank you !
9 juli 2026
Svar från The Couture Club
Hi Lisa,
Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.