Leuke kleding hoor. Maar absoluut niet bestellen als je in Nederland woont. Terugsturen is een DRAMA. Ze zitten in Engeland en je kan het terugsturen dus zelf regelen. Omdat Engeland niet meer binnen... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Received my parcel today and I am shocked at the way it has arrived. I ordered a cap, which came in a box which had been smashed up during transit (admittedly this can happen) however when I opened th... Se mer
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The Couture Club is hands down the best clothing brand out there!! The thought, design and quality of their products is second to none! Leading the market with fresh streetwear! The team are respon... Se mer
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Customer service lady Charlotte is amazing I had an issue with an item that was required for my 24th year anniversary away in Chester and she came through with an amazing service So I’ll receive my... Se mer
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Företagsinformation
Om The Couture Club
Skrivet av företaget
The Couture Club launched in June 2015, where our designs were and shall always be created out of our city, Manchester UK.
Every piece is individual. By joining the Club you believe in not just our products but by what we stand for;
Street-style with premium quality, we pride ourselves in being affordable, approachable, and aspirational.
Every piece is individual. By joining the Club you believe in not just our products but by what we stand for;
Street-style with premium quality, we pride ourselves in being affordable, approachable, and aspirational.
Our Customer Experience Promise
Premium Customer Experience
Next Day Delivery, Guaranteed Saturday Delivery,Click & Collect, FREE UK Shipping over £125 and fast and easy returns, we're committed to providing the best-in-class customer experience.
Kontaktuppgifter
The Couture Club LTD, 40-42 Matthew st, , M12 5BB, Manchester, Storbritannien
- customer.services@thecoutureclub.co.uk
- www.thecoutureclub.com
3,9
Bra
11 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing quality clothes I’m so happy…
Amazing quality clothes I’m so happy with my purchases . Everyone asks where the items are from and the customer service is brilliant plus delivery was fast . I hardly rate places but thought this company truly deserves 5 stars . Will continue shopping here with confidence as everything fits so nicely and I know I will be happy when it arrives . Thank you !
9 juli 2026
Svar från The Couture Club
Hi Lisa,
Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Svar från The Couture Club
Hi Matt,
Thank you so much for your great review, we're so glad you love the brand.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Svar från The Couture Club
Hi Dexter,
Thank you so much for your great review, we're so glad you love the brand.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
The quality of the clothes is amazing &…
The quality of the clothes is amazing & always is every time I order they never fail, the fit is perfect.
After ordering on a day & being delivered the next day who can fault that.
This company has got it all
8 juli 2026
Svar från The Couture Club
Hi Stephanie,
Thank you so much for your review, we really appreciate your feedback.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Couldn’t fault the service
Couldn’t fault the service! Outfit was delivered the following day! Really liked the sweatshirt and shorts that I ordered! Good quality! Very pleased!
8 juli 2026
Svar från The Couture Club
Hi Lisa,
Thank you so much for your great review, we're so glad you love the brand.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Wrong Address
When I accidentally made an order to the wrong address, it was very easy to get the address changed. Charlotte from customer services was very helpful and very quick to change the address.
13 juli 2026
Omdöme utan inbjudan
Svar från The Couture Club
Hi Murray,
Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
beautifull cloths and a good service
23 juni 2026
Svar från The Couture Club
Hi Ticheier,
Thank you so much for your great review, we're so glad you love the brand.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
The pants arrived with defective…
The pants arrived with defective pockets. I emailed the company, and they sent me a link to return the item. However, the return portal doesn’t offer an option to return the product from my country. Since then, they haven’t replied to me.
29 juni 2026
Svar från The Couture Club
Hi Yarin,
Thanks so much for the review, we do really appreciate the feedback.
I am so sorry to hear this is how you feel. I have taken a look for some communication from yourself and i am unable to find any communication via email with your details. Please kindly email customer.services@thecoutureclub.co.uk so we can take a look into this for you.
Thanks
-TCC
Svar från The Couture Club
Hi Ash,
Thank you so much for your great review, we're so glad you love the brand.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Svar från The Couture Club
Hi Emma,
Thanks so much for the review, we do really appreciate the feedback.
I am so sorry you have not received your order. I have taken a look and can not seem to find any communication from you regarding this issue, with our CS team.
I can see this order was last scanned on the 10th July with the courier, you selected for this to be shipped with EVRI standard delivery. It looks like the address entered on the order by you, may also be incomplete without a apartment/flat number and just the building name, which is the reason why this may be taking some time to be delivered.
Please do get in touch with EVRI providing your tracking number to confirm they do have the full address to help this be delivered correctly without any further delay.
Thanks
-TCC
Svar från The Couture Club
Hi,
Thank you so much for your great review, we're so glad you love the brand.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Beautiful clothes
Beautiful clothes, such high quality and lots of choice, sizing is perfect and a really brilliant brand that we love!
7 juli 2026
Svar från The Couture Club
Hi Jen,
Thank you so much for your review, we really appreciate your feedback.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Highly recommended.
Quality products, very quick delivery and amazing refund speed.
Very refreshing in an Ecom world that constantly offers poor service!!
Highly recommended.
6 juli 2026
Svar från The Couture Club
Hi Chris,
Thank you so much for your review, we really appreciate your feedback.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Svar från The Couture Club
Hi Ibrahim,
Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
I was so pleased with the quality of…
I was so pleased with the quality of the clothing I received. Delivery time was very quick as well.
I will definitely be returning in the near future.
6 juli 2026
Svar från The Couture Club
Hi Sue,
Thank you so much for your review, we really appreciate your feedback.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
The item didn’t seem the best quality…
The item didn’t seem the best quality and despite ordering a size small which I usually am it was an extremely long fit on my legs and I’m 5’7
6 juli 2026
Svar från The Couture Club
Hi Amelia,
Thnks so much for the feedback, we do really appreciate this and take this on board.
I can see the order is in the process of being returned back to us. Once this has been received back, this will be processed by our returns team.
I am so sorry this item was not a great fit for you,
Thanks
-TCC
The quality of their products is quite…
The quality of their products is quite disappointing; nearly every item I have purchased has had issues with piling. Literally worn once or twice..I had recently mentioned this issue, and explained due to an illness and ongoing treatment, I was unable to contact them sooner. However, the representative did not address this in their response, infact avoided even explaining or suggesting a solution; focusing instead on a current item problem. This is not the level of service one would expect from such a costly local brand. I am quite dissatisfied and would not be inclined to make future purchases or recommend them to others.
Today (13/7/26), I received a response here, and I am pleased to confirm that the issue with a recent product has been resolved. However, problems persist with older items, which are less than a year old. If the brand is unwilling to provide assistance, I believe contacting a UK television program that addresses consumer issues would be the most appropriate course of action. Any customer has a right to do this. I intend to pursue these matters further to TCC & await the outcome. Finally, I must express my disappointment regarding the misspelling of my name. It feels disrespectful and inappropriate. Although I am autistic, I am still a human being, and my name, consisting of only four letters, should not be difficult to spell correctly. Thank you.
6 juli 2026
Svar från The Couture Club
Hi Azar,
Thanks so much for your review, we do really appreciate the feedback.
I am so sorry to hear this is how you feel. This is not the standards we expect for our customers.
I have checked the communication between yourself and our CS team and i can see there was an issue with a cardigan you received with slight pilling. I can see the email enquiry was in regards to the exchange order funds that are held due to you selecting an instant exchange and not a regular one. You were unsure why funds were held therefore we explained this for you within the email chain.
I can see it was mentioned regarding illness and treatment within your email and regarding items ordered last Christmas however this had no relevance to this order as these items were ordered in June/July of this year. However it was mentioned that if we did not provide a adequate resolution that you would escalate this matter to a television channel and provide supporting evidence.
I can see this has now been resolved for you.
Thanks
-TCC
Svar från The Couture Club
Hi Marzena,
Thank you so much for your review, we really appreciate your feedback.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Costumer service was excellent
There was a problem with my parcel been delivered, got intouch with costumer service and a lovely lady Charlotte help to sort the problem promptly, I could not thank her enough as it was a birthday present.
7 juli 2026
Omdöme utan inbjudan
Svar från The Couture Club
Hi Deborah,
Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Great costumer service
Charlotte from the Costumer Service team, was amazing. Quick, friendly and really helpful on their replies.
For the company I would suggest check the deliveries out of the UK due the customs payments and clarify with the delivery company. The clothes are 10/10.
8 juli 2026
Omdöme utan inbjudan
Svar från The Couture Club
Hi Jose,
Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.