Received my parcel today and I am shocked at the way it has arrived. I ordered a cap, which came in a box which had been smashed up during transit (admittedly this can happen) however when I opened th... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The Couture Club is hands down the best clothing brand out there!! The thought, design and quality of their products is second to none! Leading the market with fresh streetwear! The team are respon... Se mer
Företaget har svarat
Customer service lady Charlotte is amazing I had an issue with an item that was required for my 24th year anniversary away in Chester and she came through with an amazing service So I’ll receive my... Se mer
Nice Tshirt although quite big for a medium. Delivered in good time. Returned with no hassles, bit annoying having to pay for postage and then return postage though!
Företagsinformation
Om The Couture Club
Skrivet av företaget
The Couture Club launched in June 2015, where our designs were and shall always be created out of our city, Manchester UK.
Every piece is individual. By joining the Club you believe in not just our products but by what we stand for;
Street-style with premium quality, we pride ourselves in being affordable, approachable, and aspirational.
Every piece is individual. By joining the Club you believe in not just our products but by what we stand for;
Street-style with premium quality, we pride ourselves in being affordable, approachable, and aspirational.
Our Customer Experience Promise
Premium Customer Experience
Next Day Delivery, Guaranteed Saturday Delivery,Click & Collect, FREE UK Shipping over £125 and fast and easy returns, we're committed to providing the best-in-class customer experience.
Kontaktuppgifter
The Couture Club LTD, 40-42 Matthew st, , M12 5BB, Manchester, Storbritannien
- customer.services@thecoutureclub.co.uk
- www.thecoutureclub.com
3,9
Bra
11 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Loved the shoes and the t-shirt as well
Loved the shoes and the t-shirt as well
Really fast delivery!!!
16 juli 2026
Svar från The Couture Club
Hi Dimitris,
Thank you so much for your lovely review, we're so glad you love the brand!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Do Not buy from Couture Club if you…
Do Not buy from Couture Club if you live outside the UK! Clothes are HUGE and it costs more to return than the original cost. Sad!
15 juli 2026
Svar från The Couture Club
Hi Sheree,
Thanks so much for your review, we really appreciate your feedback.
I am so sorry to hear you are not happy with your new purchase due to the sizing. We do recommend using the images and model sizing for reference on our website to help find your best fit.
We do also have our international returns information stated on our website so that you are aware before ordering with us that if you would like to return your order, you would need to cover the cost of your return yourself.
Thanks - TCC
Great service
Great service, lovely products high quality clothing and quick delivery!
What’s not to love.❤️
1 juli 2026
Svar från The Couture Club
Hi Jill,
Thank you so much for your lovely review, we really appreciate your feedback!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
I have many pieces from The couture…
I have many pieces from The couture club, this time my exchange was processed and done so efficiently and stress free
15 juli 2026
Svar från The Couture Club
Hi Sabiha,
Thank you so much for your lovely review, we really appreciate your feedback!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Svar från The Couture Club
Hi Charlotte,
Thank you so much for your great review, we're so glad you love the brand!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Svar från The Couture Club
Hi Gary,
Thank you so much for your lovely review, we really appreciate your feedback!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Svar från The Couture Club
Hi Neil,
Thank you so much for your lovely review, we're so glad to have you as part of the club!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Never received my order
Never received my order or an update for a month. I had to contact them and they had no reason for this. If i hadn’t realised or contacted them they would’ve kept the money and the items.
30 juni 2026
Svar från The Couture Club
Hi Leenz,
Thanks so much for your review, we really appreciate your feedback.
I am so sorry to hear you have not received your order. I have looked into this and I can see your parcel has not moved on tracking since 01/07/26. Unfortunately, this is an issue with the courier which we sincerely apologize for.
I have looked into our email system and I can see you have spoken with our CS team regarding this and we offered to issue a replacment or a full refund for you straight away and a full refund was issued the same day you contacted.
Thanks- TCC
I am extremely disappointed with my…
I am extremely disappointed with my experience.
My order was marked as delivered, but it never arrived. I immediately contacted both the retailer and Evri. After investigating, Evri told me that they could not resolve the issue directly with me and instructed me to contact the sender, as the retailer is responsible for resolving lost parcel claims with the courier.
Despite this, I have been passed back and forth between the retailer and the courier, with neither taking responsibility for providing a solution. I have sent screenshots, explained the situation multiple times, and have had to repeatedly chase updates instead of receiving proper customer service.
The most frustrating part is that these items were ordered specifically for my upcoming holiday. Because of the delays and lack of action, I have been left without my order at the worst possible time.
A customer should never have to spend days acting as the middleman between a retailer and their courier. That is not the customer's responsibility. When a parcel is lost, the retailer should take ownership of the issue and provide a prompt resolution, whether that is a replacement or a refund.
This experience has been stressful, frustrating, and incredibly disappointing. I expected much better customer service, but instead I have been met with delays, repeated explanations, and no clear resolution. Based on my experience, I cannot recommend this company.
20 juli 2026
Omdöme utan inbjudan
Svar från The Couture Club
Hi,
Thanks so much for the review, we do really appreciate it.
I am so sorry to hear this is how you feel. We have requested further details from you but these have not been provided.
Please kindly provide order details or email our CS team at customer.services@thecoutureclub.co.uk so we can have this resolved for you.
Thanks
TCC
Svar från The Couture Club
Hi Sem,
Thank you so much for your review, we really appreciate your feedback.
I am so sorry to hear your delivery is delayed. I have looked into your tracking and I can see your parcel is on its way to you and has arrived at the delivery depot today.
I have looked into our email system and I can't see any communication with yourself and our CS team, so if you do need any further assistance, please kindly email us at customer.services@thecoutureclub.co.uk and our customer service team are more than happy to help!
Thanks- TCC
Svar från The Couture Club
Hi Hazel,
Thank you so much for your lovely review, we really appreciate your feedback!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Svar från The Couture Club
Hi Zorano,
Thank you so much for your lovely review, we really appreciate your feedback!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Svar från The Couture Club
Hi Mark,
Thank you so much for your lovely review, we really appreciate your feedback!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Love love love this brand
Love love love this brand. Quality clothing always. I love the little added embellishments which separate Couture Club from the usual bland, mass produced high street clothing❤️
29 juni 2026
Svar från The Couture Club
Hi Jilly,
Thank you so much for your lovely review, we're so glad you love the brand!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
It surprised me
It surprised me—great fit and very good quality. I bought it on sale, so it was a great buy. At the regular price, however, it would be too expensive for me.
13 juli 2026
Svar från The Couture Club
Hi Alex,
Thank you so much for your lovely review, we really appreciate your feedback!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Brilliant Service
Very Quick delivery, nicely packed
brilliant customer service. So easy to use the app.
30 juni 2026
Svar från The Couture Club
Hi Mr Edgaras,
Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Magnifiques ensembles
Magnifiques ensembles, la coupe est parfaite, top qualité. Tres beau travail.
13 juli 2026
Svar från The Couture Club
Hi Andrey,
Thank you so much for your lovely review, we're so glad you love the brand!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Amazing quality ,perfect customer…
Amazing quality ,perfect customer service , on time delivery time
13 juli 2026
Svar från The Couture Club
Hi Maryam,
Thank you so much for your lovely review, we really appreciate your feedback!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Most of my wardrobe clothes are from…
Most of my wardrobe clothes are from CoutureClub, love the style, quality..
highly recommend
13 juli 2026
Svar från The Couture Club
Hi Liga,
Thank you so much for your lovely review, we're so glad to have you as part of the club!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Svar från The Couture Club
Hi Deborah,
Thank you so much for your lovely review, we really appreciate your feedback!
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.