Received my parcel today and I am shocked at the way it has arrived. I ordered a cap, which came in a box which had been smashed up during transit (admittedly this can happen) however when I opened th... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The Couture Club is hands down the best clothing brand out there!! The thought, design and quality of their products is second to none! Leading the market with fresh streetwear! The team are respon... Se mer
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Customer service lady Charlotte is amazing I had an issue with an item that was required for my 24th year anniversary away in Chester and she came through with an amazing service So I’ll receive my... Se mer
Nice Tshirt although quite big for a medium. Delivered in good time. Returned with no hassles, bit annoying having to pay for postage and then return postage though!
Företagsinformation
Om The Couture Club
Skrivet av företaget
The Couture Club launched in June 2015, where our designs were and shall always be created out of our city, Manchester UK.
Every piece is individual. By joining the Club you believe in not just our products but by what we stand for;
Street-style with premium quality, we pride ourselves in being affordable, approachable, and aspirational.
Every piece is individual. By joining the Club you believe in not just our products but by what we stand for;
Street-style with premium quality, we pride ourselves in being affordable, approachable, and aspirational.
Our Customer Experience Promise
Premium Customer Experience
Next Day Delivery, Guaranteed Saturday Delivery,Click & Collect, FREE UK Shipping over £125 and fast and easy returns, we're committed to providing the best-in-class customer experience.
Kontaktuppgifter
The Couture Club LTD, 40-42 Matthew st, , M12 5BB, Manchester, Storbritannien
- customer.services@thecoutureclub.co.uk
- www.thecoutureclub.com
3,9
Bra
11 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från The Couture Club
Hi Scott,
Thank you so much for your great review, we're so glad you love the brand.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Had an excellent customer service…
Had an excellent customer service experience with Vashish who dealt with my returns query quickly and professionally. Much appreciated
20 juli 2026
Omdöme utan inbjudan
Svar från The Couture Club
Hi Sofia,
Thank you so much for your great review, we're so glad you love the brand.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
This is my 3rd order from The Couture…
This is my 3rd order from The Couture Club and I am obsessed. The quality is so good and the items wash well. Can’t wait to order more.
9 juli 2026
Svar från The Couture Club
Hi Diane,
Thank you so much for your review, we really appreciate your feedback.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Good prices excellent quality
Good prices excellent quality
1st time ordering online,ordered at 6pm arrived at 10 the following morning.
I have had a few pieces from Selfridges with no issues.
Will continue to purchase from this brand
24 juli 2026
Svar från The Couture Club
Hi Toni,
Thank you so much for your review, we really appreciate your feedback.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Amazing brand
Amazing brand, staff very helpful especially Lily! Thanks so much, amazing quality🖤
29 juli 2026
Omdöme utan inbjudan
Svar från The Couture Club
Hi Ella.
Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Very happy with my purchase from start…
Very happy with my purchase from start to finish will definitely be shopping again.
10 juli 2026
Svar från The Couture Club
Hi Barry,
Thank you so much for your great review, we're so glad you love the brand.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Svar från The Couture Club
Hi Claire,
Thank you so much for your great review, we're so glad you love the brand.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Svar från The Couture Club
Hi Olena,
Thank you so much for your review, we really appreciate your feedback.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Really easy ordering &super fast…
Really easy ordering &super fast delivery. Great packaging too!
21 juli 2026
Svar från The Couture Club
Hi,
Thank you so much for your review, we really appreciate your feedback.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Fast delivery/ very good quality 👍🏻
9 juli 2026
Svar från The Couture Club
Hi Hugo,
Thank you so much for your review, we really appreciate your feedback.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Svar från The Couture Club
Hi Pauline
We are thrilled to have you as part of the Couture Club family!
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
We look forward to serving you again soon!
From everyone at The Couture Club ❤
Svar från The Couture Club
Hi Harry
Thank you so much for your review, we really appreciate your feedback.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Ordering is easy
Ordering is easy, but after ordering, you are left in the dark regarding whether your order has been shipped or is on its way. You receive no notification whatsoever. And it takes a long time.
22 juli 2026
Svar från The Couture Club
Hi Karin.
Thanks so much for the review, we do really appreciate the feedback, even if this is negative.
I am so sorry to hear this is how you feel however i can confirm this is not the case. I can see multiple emails were sent to the email address entered by you, on your order. This includes an order confirmation email, an order shipped email, and a tracking link email. All emails are showing as delivered to this email address and opened.
I can see this order was placed on the 22nd July and as you are an international customer, orders can take longer to be delivered.
Please keep an eye on your tracking link for updates.
Thanks
TCC
The posting was quick
The posting was quick, I had to exchange sizes and everything was done smoothly.
7 juli 2026
Svar från The Couture Club
Hi Stembile,
Thank you so much for your great review, we're so glad you love the brand.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Svar från The Couture Club
Hi Nicola,
Thank you so much for your great review, we're so glad you love the brand.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Customer service was brilliant when my…
Customer service was brilliant when my item went missing. The quality of the item was fabulous when it arrived.
7 juli 2026
Svar från The Couture Club
Hi Lindsey,
Thank you so much for your kind review, we're so glad you had a positive experience with our customer service team.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Always happy to buy from The couture…
Always happy to buy from The couture club as their products are really nice and the efficiency of the delivery beats other brands.
6 juli 2026
Svar från The Couture Club
Hi Monica,
Thank you so much for your review, we really appreciate your feedback.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Very well made items- excellent…
Very well made items- excellent quality. Fast delivery. The Couture Club is my next favourite brand
20 juli 2026
Svar från The Couture Club
Hi Pearl,
Thank you so much for your review, we really appreciate your feedback.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Travel Outfit
I am going on holiday wanted a travel outfit I purchased the black sweatshirt it stunning the quality is very high end , I purchased a t shirt also again amazing material 😀
6 juli 2026
Svar från The Couture Club
Hi Kim,
Thank you so much for your review, we really appreciate your feedback.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Svar från The Couture Club
Hi Lucrecia,
Thank you so much for your great review, we're so glad to have you as part of the club.
We hope that you continue to support us and continue to experience the exceptional service from us here at The Couture Club.
Thank You again for choosing TheCoutureClub.
-TCC ❤
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.