Cleaning Gurus Agency LTD Omdömen 

This is just follow up
I have had another company came to clean , after they left there were not a mark on the cream carpets all cleaned beautifully and house smells fresh and clean
I did not get back to the cleaning guru because they didn’t want to hear anything I was complaining, didn’t wanted to refund any money at all
Could not converse with a cleaner as she hardly spoke English
I was so stressed and angry could not cope with their attitude
STILL CAN NOT BELIEVE THAT I HAVE BEEN CONNED FOR £300 OUCH !!!!

It's difficult to grade this company because they didn't suit my needs but that doesn't make them bad.

I wanted a weekly basic house clean, eg, surfaces and floors, that type of thing, but the cleaner was more of a perfectionist.

She was friendly, honest, keen to help and hard working. However, I think she would've been more comfortable with more time to do more deep cleaning.

The service didn't suit my needs but if you're after a deep clean I'd imagine they'd suit you well.

Excellent communication and confirmation.

Cleaner came and confidently got on - she did an excellent job.

I only needed a one off clean but will definitely use their services in the future.

I would really blown away by the service of Cleaning Gurus from the customer service to the cleaner it was fab! The cleaner did a wonderful job and is always so caring and really has great attention to detail! I’m so happy I have finally found a great company that I can rely on! I would highly recommend them!

I use the cliners of Cleaning Gurus regularily and and I am very satisfyed with the service. Even if new cleaners are coming to me house, they are all trained and experienced.
It is very easy to book a cleaning service and everyone is very polite.
I highly recommend CleaningGurus cleaning services.

The team did a fantastic job cleaning our 2 bedroom flat in South-West London. The team arrived right on time, were very friendly, and the flat has never been cleaner! We will definitely be using their services again.

Booked end of tenancy cleaning for two bedroom flat with additional service to clean blinds. Three cleaners turned up to clean when I came back after work to check the quality I couldn't be more disappointed. It didn't look as if cleaning was done at all. Tried contacting them on a day there was no response, left them a message but no-one got back to me next morning so I had to call them again. The only reason I'm giving them 2 stars not 1 is the professionalism of the ladies on the phone they were very helpful and professional. They managed to rebook someone to come and clean before landlord was coming. Unfortunately the 2 cleaners that turned up were not happy to be there at all. One who first went into the flat with me so I could show him around later refused to go back to clean and help. Shouting over the phone in different language not communicating with me I had to call the office to get information he should provide me with. I also provided them with around 10 hours worth of permit so they could park in front of the flat on a first day and apparently they've lost it so parked on yellow line hence one cleaner had to stay in a car so they don't get a parking ticket. After they left the cleaning was not to the high standards as they advertise the blinds still not cleaned, inside the build in cupboards not even touched, counter tops in the kitchen looked worst than before the clean....I've asked one of the cleaners they should go back to finish but they've just drove off. I would definitely not be using them again and won't be recommending their services....lots of stress and headache.

End of tenancy clean was done by 2 people but left the majority of the house still dirty, with cupboards, the oven and surfaces unclean. The clean did not pass the check out and disgusted the estate agent and landlord who have held back our deposit. As with most rented properties the landlord and estate agent refused the reclean that was offered by the company due to new tenants moving in - this is 100% acceptable as you want to trust a good company to clean your property. The company has now refused to refund us, even though legally they are obliged to. A company that doesn’t refund its customers when they are in the wrong and doesn’t pay it’s taxes correctly deserves to be challenged to ensure tenants in the future don’t pay the brunt - thankfully enough solicitors in the family to support this.

In my 27 years as a landlord, this is the worst cleaning company I’ve come across. Cobwebs left throughout at high level, not cleaned behind very lightweight cupboards a child could move, scratched up expensive integrated microwave, serious damage to quartz worktop by using abrasive materials/cleaning products. None of the floors were cleaned properly. Refused to send a different team to rectify. Refused to take responsibility for damage, DO NOT USE THIS COMPANY.

Very bad service. Cleaners first asked to double the price when arrived and even broke our cupboard door, pretending nothing happened. Very unprofessional cleaning service.

We've been using cleaning gurus for over 5 months and very happy with the service and our cleaning lady Robia. We receive prompt communication and responses from CG whenever we need to make changes. The cleaning lady is consistent, on time and does a great job. It's a huge relief compared to previous cleaners we've used.

It has been over a year that we have been using Cleaning Gurus and we are delighted with the cleaning lady Irena and how efficient and reliable she is! My house turns out brilliant every time she comes in! She does every task exactly as you ask her and additionally very kind and respectful! This means a lot for me.
Thank you Irena ! Thank you Cleaning Gurus for your excellent communication every time I need to cancel or reschedule according to our needs. You made our life easier and I cannot recommend enough your services!

The service provided by the cleaning gurus has been impeccable however, it is Silviyia who has (no joke) changed my life!! I have ridiculously high expectations when it comes to cleaning yet she smashed them all. I’ve tried a few cleaners in the past and cancelled them all after a few weeks as they are just not up to my standard. However Silviyia does EVERYTHING and properly…even sorting delicate hand wash items!? I cannot recommend her enough!! Thank you to the guru team for all the clear communication and timely organisation too. Brilliant value!

I have been using Cleaning Gurus for quite a few months and the service is very good. My cleaning lady Ganka is brilliant. Very thorough and friendly and reliable. If there is ever any issue, such as changing time/day, Cleaning Gurus are always quick to help and offer alternatives. I would recommend this company.

Good cleaning agency. Really responsive and useful having an intermediary with the cleaner to look after them as well.

The whole process is very simple and Antoniya has been coming for a few years now. She is friendly and very professional. I would recommend.

We booked a deep clean following building works in our flat which had left a lot of dust and dirt.

The cleaners arrived were shown around and started work. After a couple of hours they said they were almost done. We walked around the flat to find blinds we had paid to be cleaned not clean (covered in dust) both bathrooms covered in water marks, stains on the bath tub. It was clear the tub and shower tray had not been cleaned AT ALL. Behind the door was covered in dust.

You could write your name in the dust left! We explained we weren’t happy. The cleaners said they had done everything. When we sent photos of evidence to manager the manager agreed the standard was not acceptable but still expected us to pay full price and wait another day for another team to come to finish the job. Meanwhile, the original cleaners shouted and walked off.

Would NEVER use again. Unprofessional and terrible standards of cleanliness. I am now hiring another company to come and actually clean.

We've been using Cleaning Gurus for over a year now and we really value the high quality and reliability of the service. Thank you!

I've been using Cleaning Gurus for a regular clean for a few months now, and have found them to be really responsive, accommodating, and helpful. I appreciate the simple and personal approach, my regular cleaner (Snezha) always does a fantastic job, and when she was unable to make it this week the Cleaning Gurus team sent Antoniya in her place - also wonderful, so friendly, polite, proactive and kind, and my house is sparkling! The flexibility and great customer service are a real bonus. Communication from the admin team is always fantastic as well - very polite, helpful and solutions-oriented. Highly recommend!