If you want excellent service read below. I had such a fantastic experience thanks to Helen. From start to finish, she truly went above and beyond to make sure everything was handled smoothly. She... Se mer
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Recently purchased garden furniture for delivery to a remote area in Scotland and was a great experience. Pricing was very competitive and Helen on customer services answered all queries very quickly... Se mer
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Furniture was fabulous. Quality better than expected. Delivery less than fabulous. We’re told that we would be advised of delivery time. This didn’t happen. We were out when pallet arrived (were calle... Se mer
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No problems ordered furniture I wanted was notified re delivery date.The transport company phoned day before delivery to confirm time slot & arrived on time.Driver was very helpful friendly & pleasant... Se mer
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Företagsinformation
Skrivet av företaget
Thats Furniture was founded in 2021 with the simple aim of making stylish furniture affordable for everyone. We believe that good design doesn't have to cost a fortune, and our furniture is proof of that. We understand that everyone's style is different, which is why we offer a range of furniture to suit all tastes and our team is always on hand to help you choose the right piece for your home. Our collections include everything from sofas and armchairs to coffee tables and sideboards, all designed with style and comfort in mind. And because we work directly with the manufacturers, we're able to keep our prices low without compromising on quality. What's more, we offer fast and free shipping on all products directly from our centrally located warehouse in Birmingham, with next day delivery available on many products at checkout. And if you're not completely satisfied with your purchase, we offer a no quibble 30 day returns policy for your peace of mind. So whether you're looking for a new sofa for your living room or a bedroom set for your guest room, you're sure to find something you love at Thats Furniture.
Kontaktuppgifter
10 Dudley Road, Oldbury, B69 3DN, Birmingham, Storbritannien
- 0121 667 2755
- customerservice@thatsfurniture.co.uk
- www.thatsfurniture.co.uk
4,6
Utmärkt
249 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Thats Furniture
Hi Karen
Thank you for your 5* review.
We are very pleased to hear that you are happy with the service provided.
We hope to have you shop with us again soon.
Kind Regards
Helen
Customer Services
Great Customer Service…
Great customer service after receiving my outdoor table and chairs. I've only given four stars because one of the cushions had quite a large prominent dirty mark which didn't disappear after cleaning. Also, there were four washers missing so I was unable to finish assembling until they arrived. However, I can't fault Helen in the Customer Service Department for the way she handled the situation. Fast reply to my email and a quick solution which I was really pleased with. Well done Customer Service!
24 mars 2025
Omdöme utan inbjudan
Svar från Thats Furniture
Hello Eileen
Thank you for taking the time to share your experience with us!
We take great pride in meeting our customers’ needs and addressing any issues promptly and with care.
Your feedback is truly appreciated.
If there’s anything else we can do for you, please don’t hesitate to reach out.
Best regards,
Helen
Customer Service Team
Svar från Thats Furniture
Hi!
Thank you for your kind words!
Your feedback truly means a lot to us, and we appreciate you taking the time to share your experience. If you ever need any further assistance, we’re always happy to help.
Thanks again for choosing us!
Kind regards,
Liz Smith
Customer Services
Excellent customer services
Excellent customer services, would recommend without hesitation.
Very efficient and flexible, willing to help in any way they can.
21 mars 2025
Svar från Thats Furniture
Hi There!
Thank you for the 5* review and wonderful feedback- we are delighted to hear you are happy with the service provided
We hope to have you shop with us again soon.
Many Thanks
Helen
Customer Services
Speedy delivery as only sell whats in stock
Ordered my furniture on the Friday and had order confirmation by Monday and offer of delivery by the Wednesday.
Excellent service and extremely pleased with my purchase.
18 mars 2025
Svar från Thats Furniture
Hi Helen,
Thank you for your kind review! We're delighted to hear that you had a smooth ordering experience and that you're pleased with your purchase. If you ever need any further assistance, please don't hesitate to reach out.
Best regards,
Liz
That's Furniture
Customer Service Team
Very reliable
Very reliable, delivery was on time, delivery driver very pleasant, a good firm to deal with
11 mars 2025
Svar från Thats Furniture
Thank you for your kind words! We're delighted to hear that you had a great experience purchasing your garden set from That’s Furniture.
Providing quick delivery and excellent customer service is our top priority, and we're so pleased we could assist you promptly.
Best regards,
Liz
Customer Service Team
The delivery was quick and efficient…
The delivery was quick and efficient and we love the furniture. A very good product.
17 mars 2025
Svar från Thats Furniture
Hi There!
Thank you for your kind words and 5* review.
We're pleased to hear that you are happy with your order.
If you have any questions or queries or you are looking at other products in the future, please feel free to contact us and we will be happy to help.
Kind Regards
Liz
Customer Services
Perfect cube, good service
So pleased with the service we had with our purchase, so easy to make, updates for delivery. We bought the cube in brown for our patio, it was perfect size and nicely compact. Delivery was prompt, 3 days from placing the order, courier service kept us notified and was in the time slot given. Helpful driver with the drop-off, thank you.
10 mars 2025
Svar från Thats Furniture
Thank you so much for your lovely review! We’re thrilled to hear you’re happy with your purchase and the service you received. It’s great to know the cube set is the perfect fit for your patio. If you need any assistance in the future, we’re always here to help!
Kind Regards,
Liz
Thats Furniture
Very product knowledgable
Very product knowledgable, helpful and considerate. Always people to talk to. Well done!
24 februari 2025
Svar från Thats Furniture
Hi Charles
We are so happy that you took the time to place an order with That's Furniture and that you are happy with the service that you received, the positive feedback is very much appreciated.
We hope to have you shop with us again soon.
Kind Regards
Liz
That's Furniture
Svar från Thats Furniture
Hi Kate,
We are so happy that you took the time to place an order with That's Furniture and that you are happy with the service that you received, the positive feedback is very much appreciated.
We hope to have you shop with us again soon.
Kind Regards
Liz
That's Furniture
Customer service excellent
Customer service excellent. All round great service from this company
17 februari 2025
Svar från Thats Furniture
Hi!
Thank you for your kind words!
Your feedback truly means a lot to us, and we appreciate you taking the time to share your experience. If you ever need any further assistance, we’re always happy to help.
Thanks again for choosing us!
Kind regards,
Liz Smith
Customer Services
Good quality product with efficient…
Good quality product with efficient delivery, would have been 5 star if packaging and pallet removal were included.
3 mars 2025
Svar från Thats Furniture
Hi David
Thank you for your review! We're delighted to hear that you're happy with the quality of your product and the efficiency of our delivery service.
We appreciate your feedback regarding packaging and pallet removal. While this isn’t a service we currently offer, we’ll certainly take your comments on board.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We hope you enjoy your purchase!
Kind regards,
Liz Smith
Customer Services
Happy with my 6 seater rattan set
Happy with my 6 seater rattan set, I haven’t put it together yet, even though the company offered this service for free.
14 februari 2025
Svar från Thats Furniture
Hi Veronica
Thank you for your 5* review.
We are very pleased to hear that you are happy with your purchase and the service provided.
We hope to have you shop with us again soon.
Kind Regards
Helen
Customer Services
Easy to order online
Easy to order online, quick email and good communication regarding order.
Delivery arranged for suitable day.
Drop off on pallets outside of property.
5 februari 2025
Svar från Thats Furniture
Hi Lisa
Thank you so much for your 5* review.
We are really pleased to hear that you are happy with both our products and the service you received from us.
We hope to have you shop with us again soon.
Many Thanks
Helen
Customer Services
Superb service as ever
Fast efficient service with support from the team. Always get top notch service and quality goods
17 februari 2025
Svar från Thats Furniture
Hi Geoff
Thank you so much for your kind words and 5* review.
We are really pleased to hear that you are happy with your purchase and the service we provide.
We hope to have you shop with us again soon.
Kind Regards
Helen
Customer Services
Only 3 days between order and Richmond dining set.delivery
Only 3 days between order and delivery. Arrived on time. Love the table and chairs. Very goid quality.
17 februari 2025
Svar från Thats Furniture
Hi Karen!
Thank you for the 5* review and wonderful feedback- we are delighted to hear you are happy with your purchase
We hope to have you shop with us again soon.
Many Thanks
Helen
Customer Services
Hassle free ordering and delivery
Hassle free ordering and delivery .
Only comment is that delivery team did not take away wooden packaging
10 februari 2025
Svar från Thats Furniture
Hi!
We're pleased to hear that you are happy with your order and the service you received.
I am sorry to hear that you experienced difficulties unpacking your item.
The table is securely packed in a wooden crate to ensure its protection during transit, however as part of the unpacking service provided by the courier.
I can only apologise they did not remove the casing for you and will pass on the feedback directly to them.
If you require any further assistance please do not hesitate to get in touch. We’ll be happy to help.
Kind Regards
Helen
Customer Services Team
Oak lamp table with drawer.
Oak lamp table with drawer.
Ordered two of these lamp tables. They arrived on time, look lovely, were easy to order and allowed me to amend the delivery date to a day that suited me. The price was great too. I would recommend this company and their products.
7 februari 2025
Svar från Thats Furniture
Hi There!
Thank you for your kind words and 5* review.
We're pleased to hear that you are happy with your order.
If you have any questions or queries or you are looking at other products in the future, please feel free to contact us and we will be happy to help.
Kind Regards
Helen
Customer Services
Excellent
Pleasure to buy my garden set from Thats Furniture. Quick delivery. Excellent customer service that responded immediately. Thank you so much
28 januari 2025
Svar från Thats Furniture
Thank you for your kind words! We're delighted to hear that you had a great experience purchasing your garden set from That’s Furniture.
Providing quick delivery and excellent customer service is our top priority, and we're so pleased we could assist you promptly.
Best regards,
Liz
Customer Service Team
Had some problems with quality but they…
Had some problems with quality but they sorted no problem and very helpful.
27 januari 2025
Svar från Thats Furniture
Hi Alan
We are so happy that you took the time to place an order with That's Furniture and that you are happy with the service that you received, the positive feedback is very much appreciated.
We hope to have you shop with us again soon.
Kind Regards
Liz
That's Furniture
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