If you want excellent service read below. I had such a fantastic experience thanks to Helen. From start to finish, she truly went above and beyond to make sure everything was handled smoothly. She... Se mer
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Recently purchased garden furniture for delivery to a remote area in Scotland and was a great experience. Pricing was very competitive and Helen on customer services answered all queries very quickly... Se mer
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Furniture was fabulous. Quality better than expected. Delivery less than fabulous. We’re told that we would be advised of delivery time. This didn’t happen. We were out when pallet arrived (were calle... Se mer
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No problems ordered furniture I wanted was notified re delivery date.The transport company phoned day before delivery to confirm time slot & arrived on time.Driver was very helpful friendly & pleasant... Se mer
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Företagsinformation
Skrivet av företaget
Thats Furniture was founded in 2021 with the simple aim of making stylish furniture affordable for everyone. We believe that good design doesn't have to cost a fortune, and our furniture is proof of that. We understand that everyone's style is different, which is why we offer a range of furniture to suit all tastes and our team is always on hand to help you choose the right piece for your home. Our collections include everything from sofas and armchairs to coffee tables and sideboards, all designed with style and comfort in mind. And because we work directly with the manufacturers, we're able to keep our prices low without compromising on quality. What's more, we offer fast and free shipping on all products directly from our centrally located warehouse in Birmingham, with next day delivery available on many products at checkout. And if you're not completely satisfied with your purchase, we offer a no quibble 30 day returns policy for your peace of mind. So whether you're looking for a new sofa for your living room or a bedroom set for your guest room, you're sure to find something you love at Thats Furniture.
Kontaktuppgifter
10 Dudley Road, Oldbury, B69 3DN, Birmingham, Storbritannien
- 0121 667 2755
- customerservice@thatsfurniture.co.uk
- www.thatsfurniture.co.uk
4,6
Utmärkt
249 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Poor construction and quality control
The table supplied has a badly fitted leg which is not square and seems to be glued at an angle. I raised this with the businesses customer services but no response has been seen. Very poorly made for a £365 table, very disappointed .
7 februari 2025
Svar från Thats Furniture
Hello Carl
Thank you for taking the time to leave this review and I am sorry to hear that you are unhappy.
We do not like any of our customers to be inconvenienced and I am sorry that you felt the only route to take was leaving a 1* review which is disappointing to us.
I can see, however, that we responded to your email immediately on 10/02/2025 at 15:40 offering you solutions to your issues.
Please check your spam and junk folders or feel free to reach out to us via telephone 0121 552 0331 so that we can resolve this suitably for you
Kind Regards
Helen
Customer Services
That’s Furniture
The supply was very efficient, keeping us well informed throughout. We had a couple of problems which were very quickly and courteously resolved. I would not hesitate to deal with them again
28 januari 2025
Svar från Thats Furniture
Hello!
Thank you so much for taking the time to share your experience with us, I am pleased to hear that you are happy with your order.
We pride ourselves on managing our customers needs and rectifying any issues that may arise swiftly and with care and we thank you for your 5* review.
If we can assist you further please let me know.
Kind Regards
Liz
Customer Service Team
Bought as a gift and they were…
Bought as a gift and they were delighted with the quality and delivered within 5 days. Great service.
13 januari 2025
Svar från Thats Furniture
Hi !
Thank you so much for your 5* review,
If there is anything more we can do for you please let us know.
Kind Regards
Liz
Customer Service Team
Items delivered promptly and well…
Items delivered promptly and well packaged; communication is excellent. I am very happy with my experience with this company.
17 januari 2025
Svar från Thats Furniture
Hi !
Thank you for your feedback! We're delighted to hear you were pleased with the delivery and communication. We truly appreciate your support and hope to serve you again in the future.
Best regards,
Liz
Oak Furniture King
Customer Service excellent
Customer Service excellent, could not have been any better. Have already made our 2nd order with this company.
20 januari 2025
Svar från Thats Furniture
Hello !
Thank you so much for your 5* review and your kind words.
We are delighted to hear that you are happy with our service.
If you have any questions or queries in the future or you are looking at other products, please feel free to contact us directly and we will be happy to help.
Kind Regards
Liz
Customer Services
Glass Tables
My tables arrived as described and have the look and feel of quality. They were well packed and the delivery drivers contracted carried them inside my house and then took a photo' - of the tables before leaving.
20 januari 2025
Svar från Thats Furniture
Hi Jim,
Thank you so much for your 5* review,
If there is anything more we can do for you please let us know.
Kind Regards
Liz
Customer Service Team
One happy customer
Very happy with communication from this company. Let me know every step of the delivery. My purchase was well packed and delivery was excellent.
20 januari 2025
Svar från Thats Furniture
Hi Jill
Thank you for the 5* review and wonderful feedback- we are delighted to hear you are happy with the service you received.
We hope to have you shop with us again soon.
Many Thanks
Liz
Customer Services
Prompt service
Prompt service , one item not up to standard but was replaced without question and arrived following day
17 januari 2025
Svar från Thats Furniture
Hello Alan
Thank you so much for taking the time to share your experience with us, I am pleased to hear that you are happy with your order.
We pride ourselves on managing our customers needs and rectifying any issues that may arise swiftly and with care and we thank you for your 5* review.
If we can assist you further please let me know.
Kind Regards
Helen
Customer Service Team
Highly organised
Highly organised. I was kept jngormed throughout the ordering and delivery process. Goods exactly as advertised.
6 januari 2025
Svar från Thats Furniture
Hello !
Thank you so much for your 5* review and your kind words.
We are delighted to hear that you are happy with our service.
If you have any questions or queries in the future or you are looking at other products, please feel free to contact us directly and we will be happy to help.
Kind Regards
Liz
Customer Services
Lovely furniture- good quality
Lovely furniture- good quality - come really quick - really pleased with it x
6 januari 2025
Svar från Thats Furniture
Hi !
Thank you so much for your 5* review,
If there is anything more we can do for you please let us know.
Kind Regards
Liz
Customer Service Team
Svar från Thats Furniture
Hi !
Thank you so much for your kind words! We’re delighted to hear that you were happy with the fast and efficient delivery, as well as the service you received.
Customer Services
That’s Furniture
Svar från Thats Furniture
Thank you so much for taking the time to leave us such a kind review! We’re thrilled to hear that you found our team helpful, polite, and friendly, and that you’re happy with the quality of your purchase.
Your satisfaction means the world to us, and we truly appreciate your support. If there’s anything else we can assist you with, please don’t hesitate to get in touch!
Kind regards,
Liz Smith
Customer Services
Quick delivery great after sales
The delivery was quicker than expected, the quality of the Amalfi garden furniture was great. the only thing was there were missing clips to hold the furniture together that should have been in the packaging. I rang customer service and Helen was quick to dispatch some in to post immediately, giving me a lot of confidence with the company and would recommend 'thats furniture' to other shoppers
30 december 2024
Svar från Thats Furniture
Hi !
Thank you so much for your 5* review,
If there is anything more we can do for you please let us know.
Kind Regards
Liz
Customer Service Team
First time I have used this company but…
First time I have used this company but was impressed, delivery said within 10 days but received a phone call from the delivery company after about 3 days who arranged to deliver a couple of days later.
Packed very well and on a pallet and once opened the quality was very good.
Would recommend
30 december 2024
Svar från Thats Furniture
Hello !
Thank you so much for your 5* review and your kind words.
We are delighted to hear that you are happy with our service.
If you have any questions or queries in the future or you are looking at other products, please feel free to contact us directly and we will be happy to help.
Kind Regards
Liz
Customer Services
Packing
Great table at a great price . Delivery quick and was pleased that no assembly required.
Missed a star as should have warned that packed in a grate that difficult and requiring claw hammer to open.
25 november 2024
Svar från Thats Furniture
Hi!
We're pleased to hear that you are happy with your order and the service you received.
I am sorry to hear that you experienced difficulties unpacking your item. The table is securely packed in a wooden crate to ensure its protection during transit.
If you require any further assistance please do not hesitate to get in touch. We’ll be happy to help.
Kind Regards
Liz
Customer Services Team
The furniture arrived on time and I'm…
The furniture arrived on time and I'm very pleased with the quality of my small lamp table.
Will order more from there.
Barbara Gregg
4 december 2024
Svar från Thats Furniture
Thank you for the 5* review- we are delighted to hear you are happy with your purchase.
We hope to have you shop with us again soon.
Many Thanks
Liz
Customer Services
Thoroughly recommend this company.
Absolutely excellent service from ordering the outdoor dining set to delivery.
The furniture is well packed.
Ordering on line is always rather nail biting but on unpacking the furniture absolutely delighted.
Chairs are ready assembled and the table was easy to put together.
Chair covers and parasol in garage and the dining set in the garden under cover.
Cannot wait for sunshine and time will obviously tell how the furniture survives.
3 december 2024
Svar från Thats Furniture
Hi !
Thank you so much for your 5* review,
If there is anything more we can do for you please let us know.
Kind Regards
Liz
Customer Service Team
Quality furniture
Very fast delivery, no problem with payment, I did have a query which was of my own making and they were prompt in their reply , would definitely recommend.
29 november 2024
Svar från Thats Furniture
Hi Jeff!
Thank you for the 5* review and wonderful feedback- we are delighted to hear you are happy with the service you received.
We hope to have you shop with us again soon.
Many Thanks
Helen
Customer Services
Svar från Thats Furniture
Hi Karen
Thank you so much for your 5* review- we are so pleased to hear you are happy with the service delivered.
If we can help you again in the future please let us know
Kind Regards
Helen
Customer Services
Fantastic service received
Fantastic service received, small issue with damage on our order however replacement received within a couple of days and damaged one uplifted at the same time. Will be back to purchase more furniture from you.
19 november 2024
Svar från Thats Furniture
Hi Elaine,
We are so happy that you took the time to place an order with That's Furniture and that you are happy with the service that you received, the positive feedback is very much appreciated.
We hope to have you shop with us again soon.
Kind Regards
Liz
That's Furniture
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