Uber Boat by Thames Clippers Omdömen 

I booked the wrong date for my travel and Dan helped me and without any problem he changed the date to the one I wanted. Thank you Dan. x

Patricia was super helpful, she did an amazing job! I am highly satisfied with the service🌟

Super fast and helpful service. Dan was lovely and amazing!

Great customer service. Patricia resolved the issue quickly and efficiently

Special thanks for Parminder she is always helpful!

We booked a party of 4 to use the London Clipper after an event at the O2 finished early at 9:30. We waited a long time and people at the front of a queue were able to get on a boat. After a further 20 minute delay, another boat turned up and told us to find another means of transportation. I've asked for a refund twice now, with no response. Shocking process and system. Would definitely not recommend using them, unless you like throwing your money away

Nirali was very helpful and quick responding

What should be a 1 star review due to a long wait, cancelled boats and poor communication , has turned into a 5 star review because of staff member Alysha who manages the queues and boarding by Tower Bridge. Under very difficult circumstances and lots of disgruntled customers she kept her cool and her smile. I hope Alysha day got better. My friend and I made it to Westminster armed with a wealth of information, thanks to Alysha

From Greenwich to Westminster took about 15 minutes and charged £10.30 each. Scam.

We took a day trip to London and paid around £70 for a group of four on the Uber Boat, only to unknowingly travel beyond Westminster and be told at Greenwich that we had to pay an extra £17 to return—making it feel like a misleading and overpriced experience that tourists should be warned about.

Did t expect much from a chat bot but my problem was resolved successfully within seconds
Thanks so much

Tube strikes made the service ultra busy and I queued forever… but the staff were great. Loved the attitude at Embankment when I changed during a crazy long journey. They were friendly, happy and efficient. Making the best out of a bad situation.

After boarding the Uber boat from London Bridge to Battersea we were treated extremely rudely by a very aggressive ‘Alisha’ I think her name was it ruined our experience. Her customer service was atrocious and after challenging her why she felt the need to be so rude she reared up at us in a very aggressive manner. Her customer service skills need to be reconsidered especially considering it’s a people’s persons job.

A frequent user of Thames Uber Clippers, today was not my best experience. Staff on the return from Greenwich, 17.20. 26.08.25 were rude and bullying. Herding ticket payers along, passengers unsteady on their feet shouted at to hurry. Really embarrassing, can't imagine what foreign visitors must have thought. Ironic that signs everywhere inform that 'NO rudness or inappropriate behaviour towards staff is tollerated'. What about the other way around?

Unreliable service. They cancel boats without reasons whenever they want.they are turistic service not to rely that you can get to work on time using their service. Their X canceling boats service is a joke

Siamo arrivati per prendere la barca in 8 persone, dalla stazione di London Bridge fino a Westminister.
Arrivati facciamo tap-in con la carta e la macchinetta ci da il regolare ok di approvazione.
Peccato che l'operatore li vicino avesse messo al contrario la copertura con scritto fuori servizio, che è andato a girare pochi minuti dopo per coprire il pos precedentemente scoperto.
Una volta visto ciò chiediamo cosa fare e lui ci risponde che dobbiamo rifare tap-in prima di salire sulla barca e, per riassumere, che sperava questo avesse risolto le cose. Peccato che la mattina dopo ci svegliamo con un conto di più di 40£ a testa letteralmente per 1 km di barca, dato dal doppio tap-in che siamo stati costretti a fare da un dipendente incompetente e mal informato e dalla sua collega, al quale abbiamo provato a rivolgerci dopo la risposta "speranzosa" del primo, la quale si è prontamente messa a ridere.
Detto ciò conveniva prendere la metro, se avessimo sbagliato noi non ci sarebbero problemi ma pagare per la risposta sbagliata di un dipendente ignorante non va bene, avessimo fatto da soli non avremmo sbagliato.
Questo giochetto tra l'altro è stato fatto con più di una persona perchè altri ragazzi sono venuti a chiederci cosa ci avesse detto l'operatore dato che anche loro erano nella stessa situazione, spero a loro sia andata meglio.

You will have long Que's and Crowds to deal with. Rude and obnoxious Staff. Expensive Costs. They are so focused on money, they just stop going East-Bound from Midday onwards and only get to North Greenwich, where the schedule is total BS. Then you wait for 2 or 3 more boats over an hour saying the Same thing.
I have been stranded more times than I can count. Do NOT go by the Timetables after Midday. Captains just decide on the spot to turn around and go back to Inner London, or just Stop the journey randomly. Not Reliable. Timetable becomes pure Random in the Afternoon.
If I had a Pound for every time I heard - This boat is now 'Out of Service' - I would be rich!
Do not do it people. Don't be Stranded.
(No point replying Uber Admin - Nothing Changes)

Used the uber boat from near Waterloo to Battersea’s power station , the lady said here’s your boat coming after the boat that’s in leaves - it just carried on past she didn’t know why so was on the phone to the boat it then had to go turn around and come back so waited about 30 mins in total , I don’t think it’s good value short ride cost £9:50 each

I had no wait to get on to online chat and Patricia transferred the details of my unused tickets to a new date and trip right away.
Alan Cross