Uber Boat by Thames Clippers Omdömen 

A few things, we got the day ticket which does give you freedom to go up and ow the themes.
But we changed boat due to high tide, them again told to get on an early boat for low tide; which was fine for us but the last boat os up for change.
The boat back to Greenwich had no working toilets with them being closed
So, it sounds good but you need to compromise at times.

RB1 on Sat 11.07.26 for 5:42pm NEVER showed up. We ended up getting an uber and nearly late for a show. It said online it arrived on time but it never did. Disgraceful.

I would not write this review if the disappointment and consistent lack of service were not present. My latest trip on 8th July 2026 from Embankment to North Greenwich concluded in a similar manner. There was no information available on the boards as they were not functioning. The representative at the gate was unable to answer any questions beyond directing passengers to the platform which provided no assistance as an adult can see myself. The arrival boat was scheduled to North Greenwich. I scanned my credit card for the journey. A few minutes before Canary Wharf was announced, the boat terminated there without warning or explanation. All passengers were disembarked and were asked for assistance in finding the next boat. No crew member could provide an answer. The Canary Wharf pier also did not display the schedule. The next boat arrived and, despite the obvious empty seats, all waiting passengers were informed that it was full. When I asked when the next boat would be available, I was met with no response. I subsequently walked to the tube station to complete my journey and was charged for the unfinished trip plus an additional fare for my tube ride. While other reviewers commend the staff, I have found them to be arrogant and unhelpful. I had a similar experience in the past and was hopeful it was an isolated incident. However, this behaviour is a consistent pattern. I would advise against using this service as since Uber toke this ownership . It appears to be designed for tourists who are unable to fully comprehend the situation, but for Londoners it is not suitable. Sad and disappointing.

boat late all the time and the ticket machine doesnt work

I bought Uber Boat tickets online for Sunday, 5 July, expecting to be able to board. When we arrived, there were no spaces available. We waited for over an hour with my 18-month-old baby and 9-year-old son, hoping to get on, but every boat was full and we had no chance of boarding.

In the end, we had to leave without using our tickets, meaning we never made it to Battersea Power Station, and our £17.55 was completely wasted.

What makes this even worse is that I emailed Uber Boat several times on Sunday explaining the situation and requesting a refund because our tickets were never used. I have been completely ignored and have received no response at all.

Uber Boat should not be selling tickets online if there is no capacity for passengers to board. Selling tickets without guaranteeing any availability is extremely misleading and leaves families stranded.

I am very disappointed with both the service and the lack of customer support. I am simply asking for a refund for tickets that were never used. Hopefully someone from Uber Boat will finally respond and resolve this matter.

We bought a 1-day Hop-on Hop-off for three adults (via their website) a month in advance, and were offered this with a discount of £12.75. Our ticket was checked as we boarded, then again on-board. A little later a new crew joined and when they checked our ticket they said there was an underpayment on our ticket and insisted we owed them £12.75 !!! We had all the emails and receipts but they just argued with us. The dispute went on for 15 minutes in front of a boat full of passengers. We were humiliated and forced to pay. (Having seen your reply .. I have indeed sent formal complaints including all the details to the address we requested from your staff, to your online feedback and to a consumer watchdog because the advice I've seen suggests that demanding back a discount that you promised us (and recorded on our receipt to be an advanced purchase promotion), that you accepted payment for and that you issued tickets for, would be a blatant breach of contract.)

Bought 2 tickets thru the app. They disappeared moments before boarding. Had to buy a new pair on the spot which are more expensive. Support thru the app is non existent to get my refund

That's beside the waiting time, almost 50 minutes.
Won't be using Uber boat again.

Il servizio assistenza è stato gentilissimo e ha risolto il nostro problema semplicemente e velocemente

This had to be the worst experience I had with travelling across London. We bought 3 expensive tickets through the machine. When the boat arrived a bunch a youngster jumped the queue and we were not allowed to go in. The next boat never turned up which meant waiting another 35 mins for another one. I was with my 77 years old mum which had been standing for over 1 hour by then. We had to leave as it was by then 10pm. Still waiting for an answer to find out if we can get our money back as my mum was returning home the next day and could not use the expensive and very unreliable service. Would not recommend and will not use again as customer service has been just as terrible so far.

I love using the Uber Boat, the service has been marvellous and all the staff so helpful. Absolutely the best way to travel in London.

I had terrible experience the boat did get on the station but they didn't give the money back. The staff on the mail is stubrn and useless.

Totally satisfied, the team is highly responsive and accurate.

Very good service in sorting out a bad error on an order I placed. Thank you Patricia.

Service is very irregular, leaving late or early, complete disregard for tickets, reservations...

The boat we booked left 15 mins early and left us on the pier while we were at 3 meters away from the boat and we were almost shouting at them, as they had absolutely no reaction to 4 people wanting to board. Three meters.

The pier assistant confirmed that was our boat, he had no idea why it left early and why it didn't pick us up (he specifically said it didn't look so crowded so it couldn't have been too crowded).

The customer Service persons are useless, they only know what's written in the official schedule, not interested in what really happened. Whatever details I gave him he didn't budge from his script.

Appalling service and treatment is an understatement, given that on our wedding anniversary we had to deal with this.

Do not be curious about the Uber boat, it's a huge waste of money and time. Just take a normal Uber car and get to where you need.

I had an accident whilst disembarking the Thames clipper boat on the morning of 2 June. Whilst the weather conditions were wet (I was wearing sensible shoes) I was shocked by the fact there was no suitable non slip / grip flooring on the boat to help prevent customers from slipping in wet weather conditions. I fell quite badly landing heavily on my back. This was witnessed by staff but limited assistance was provided. I grazed my hands in the fall and still experiencing pain in my lower back and leg. Please be careful if you travel by uber thames clipper. Customer safety is not their priority.

Also worth mentioning no contact number to escalate this with. I have had to email and wait on reply! Not great.

I found the back room team, Dan, a brilliant link for customer service prior to our trip. During our trip from Embankment to Battersea PowerStation and return was prompt on time and again pleasant friendly crews on the pontoons and aboard the boats. excellent

We attempted to catch the 9:33 ferry from Embankment to Greenwich. It was delayed by almost 20min, but when it finally arrived, we tagged our Oyster cards at the top of the gangway as the ferry arrived, only to be told by the Uber staff member at the ferry entrance that he needed to see us tap on again (we were concerned but were told that we were not permitted on the ferry if we did not tap on again). Unfortunately, we thought that the RB1 would take us to Greenwich but found that we had to disembark at Canary Wharf. The staff member on board told us not to tap off until we arrived in Greenwich and we disembarked. There was a 22 min delay to catch the next ferry to Greenwich, so I spoke to the ferry operators of the river crossing service about whether we should tag off and tag back on and they said that we could do both depending on what Uber staff advised. We went up board the ferry to Greenwich and were told by the Uber staff member to tag back on. I was concerned about being double- charged and advised him that we had not tagged off the last ferry and he stated that we would be refunded the extra charge as we tagged off at Greenwich. He refused to continue discussing the matter, so I tagged on as his insisted. I checking my Oyster Card in Greenwich and discovered that I had been charged £27 for my £11 journey, had received the wrong advice from Uber staff and could not receive a refund on my Oyster card balance without contacting TFL or writing an email complaint. BEWARE! Purchase a physical ticket or you could lose a lot of money using this company.

We had a very disappointing experience using the Uber Boat by Thames Clippers. We bought a Hop-On Hop-Off ticket expecting to be able to get on and off easily - like a bus. Nothing could be further from the truth.

We arrived at Battersea Power Station Pier at 13:10 for the advertised 13:30 Saturday eastbound service. It did not arrive at 13:30. It did not arrive at 13:40, 13:50 or 14:00 either. This is meant to be a hop-on hop-off service, but waiting around for the best part of an hour on a pier with very young children in 30°C heat was not exactly the effortless sightseeing experience advertised.

The lack of help or information made it worse. When I asked Thames Clippers "customer service" staff at Battersea why the boat was late, no explanation was offered. One member of staff glibly said, "I know why it's late but it wouldn't help you", which was incredibly unhelpful. When I asked when the boat would actually arrive, I was told five minutes repeatedly, but it took a further 20 minutes.

Even when the boat eventually arrived, not everyone waiting could board because there was not enough space. This seems to be a major flaw in selling hop-on hop-off tickets for a service where capacity is clearly limited and queues can build up at busy piers. If you have sold people a sightseeing ticket on the promise that they can hop on and off throughout the day, there needs to be enough capacity to make that realistic.

The timetable was hopelessly inaccurate throughout the day, and the poor communication made the delay much more stressful than it needed to be.

To make matters worse, when we eventually arrived at Greenwich, we were told the boat was not going any further because it was running late. If we wanted to continue, we would need to get off and queue for another boat.

That simply is not what most people would understand by "hop-on hop-off".

We used the Clipper from Canary Wharf to Battersea. Walking down the walkway to the pier, we spotted a young man in an Uber Boat t-shirt leaning on his phone. We asked him which queue to join for Battersea and he simply pointed to the right. The queue lines were a confusing mess with dead ends. Once we found the queue, the staff came over in the most unfriendly way and insisted we pay. We’d used the service many times before, usually paying on board as we boarded the boat, but this time the grumpy face insisted we pay now. Even the staff on board were miserable and rude, berating passengers without a single “please” or “thank you”. In the past the staff have been very friendly, clearly gone down hill since Uber and for the price, we expected better!

We wanted to travel from Holborn to the Tower of London. The quickest way was via tube from Temple but it was a hot day so we thought a slightly longer walk to Emnankment pier followed by a boat ride would be pleasant. We made the mistake of buying tickets first and then getting in the queue. The boat arrived but only a few people were allowed on as it was full. The staff said the next boat would arrive soon and had space so we waited in the heat. When it arrived, there was room for about 10 from a queue of 30-40. We were in the next set of people allowed onto the pier to wait. After 15 more mins a boat arrived but the crewman explained it was full and he could only allow on the same number as got off. We didn't make the cut again. The crewman told us there was another one with space just 5 minutes behind. This was not true, they were every 15 mins and there was very limited space but we finally got on after standing in a hot queue for over an hour. So the trip comprised 60 minutes standing and 17 minutes sail which cost just under £30 for two. Coming back, we took the tube which was a fifth of the cost and took 10 minutes.
The boat ride is fine, but be aware there could be long waits. If in a hurry, take the tube!