A few things, we got the day ticket which does give you freedom to go up and ow the themes. But we changed boat due to high tide, them again told to get on an early boat for low tide; which was fi... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought 2 tickets thru the app. They disappeared moments before boarding. Had to buy a new pair on the spot which are more expensive. Support thru the app is non existent to get my refund That's... Se mer
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We bought a 1-day Hop-on Hop-off for three adults (via their website) a month in advance, and were offered this with a discount of £12.75. Our ticket was checked as we boarded, then again on-board. A... Se mer
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When we had an issue with the tickets we purchased through the uber app (our fault), the customer service team were incredibly quick in getting back to us and offering us a solution. Very impressed an... Se mer
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Företagsinformation
Skrivet av företaget
Uber Boat by Thames Clippers is the fastest and most frequent fleet on the river. With departures every 20 minutes from London Eye right through to The O2, comfortable seating in indoor cabins plus outdoor back decks , you can see London's best attractions in style. Our Daily River Roamer ticket has been designed to make your day out in London easy and affordable with unlimited travel to and from West, Central and East Zone piers from 9am. Under 5s travel free. Or save over 10% online.
Kontaktuppgifter
Trinity Buoy Wharf, E14 0JY, London, Storbritannien
- 020 7001 2200
- web@thamesclippers.com
- www.thamesclippers.com
3,0
Medel
504 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 97 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Superb service
Superb service. Helpful, friendly and very knowledgeable Staff.
Perfect way to travel around London.
8 januari 2026
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello!
Thank you for your kind review.
We’re pleased to hear you found the service helpful, friendly and knowledgeable, and that it made travelling around London easier. We appreciate your support and hope to welcome you again.
Kind regards,
The Uber Boat by Thames Clippers Team
Patricia from the support team been a…
Patricia from the support team been a great help to me. Excellent service
5 januari 2026
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you so much for your kind words!
We’re delighted to hear that Patricia was able to assist you and provide excellent service.
Your feedback means a lot to us and will be shared with the team.
Kind regards
Uber Boat by Thames Clippers Team
Minus 4 temperatures and NO HEATING ON BOATS
Both yesterday and today boats had NO heating on! Staff were absolutely frozen as were all passengers! One hour journey each way in -4 temperatures. Its absolutely appalling service and POOR maintenance of boats. Are they even safe??
6 januari 2026
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for taking the time to raise your concerns. We are genuinely sorry to hear about your experience over the past two days, particularly given the freezing temperatures.
Your comments regarding maintenance and safety are taken seriously.
To ensure your feedback is reviewed by the appropriate team and investigated fully, we kindly ask that you submit the details of your journey via our official feedback and complaints form here:
https://www.thamesclippers.com/info/contact-us/feedback-complaints
This will allow us to look into what happened and respond directly to you.
Thank you for bringing this to our attention.
The Uber Boat by Thames Clippers Team
Poor staff attitude
Terrible staff , mislead me , said I could stay on a boat , then wen we got to destination was asked get off wait 20 mins , asked to speak to captain , refused , typhoon barkindside at 1205 32/12/25 I’m disgusted as a regular customer
31 december 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for sharing your feedback.
We’re very sorry to hear about your experience and the confusion regarding staying onboard.
This is not the level of service we aim to provide, and we understand how frustrating this must have been for you as a regular customer.
Please contact us via our website using one of the forms on our Contact Us page, and we’ll be happy to investigate this further for you.
Your feedback is important and helps us improve our service.
Kind regards
Uber Boat by Thames Clippers Team
Brilliant customer service
We wanted to travel from the Tower of London to Battersea on Saturday 20th December. We have used Uber boats many times on London visits, but I would like to thank Aisha, who immediately spotted my husbands mobility issues, she also apologized for mentioning his mobility incase we were offended, which we were not, she was beyond helpful, friendly with the advice she gave us, also letting him through first. I will add it was a very quiet time, and during busy periods/days probably isnt as easy to take as much time with customers as Aisha did with us, but Im hoping that she can be thanked from us, we shall certainly look out for her in the future.
20 december 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you so much for sharing your experience and for recognising Aisha’s outstanding service!
We’re thrilled to hear how attentive and considerate she was in assisting your husband and making your journey from the Tower of London to Battersea as smooth as possible.
It’s wonderful that her kindness and professionalism stood out to you, even on a quiet day.
We’ll make sure your kind words are passed on to Aisha—she’ll be delighted to know the positive impact she had.
We look forward to welcoming you again soon and hope your future trips are just as enjoyable!
Best regards
Uber Boat by Thames Clippers Team
Very long wait, no information
We were told the wait would be "up to 40 minutes" we were a group of 8 with four children who were really agitated and difficult to keep in line. We felt we were stuck on the busy que without chance to get out of it and nobody to issue a refund. We waited over an hour with unhelpful staff who had no information on boat times being told boats were cancelled last minute overheard one sultry staff member saying "thank goodness they weren't working over the holidays".
Wasting a whole 75 minutes standing in a busy line spoiled out afternoon visit to London.
20 december 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for reaching out to us here at Uber Boat by Thames Clippers.
We are sorry to hear you say your recent experience with our service was not as expected.
If not done so already, please kindly contact us via our website here: https://www.thamesclippers.com/info/contact-us and a member of our team will be in touch.
Kind regards
Uber Boat by Thames Clippers Team
Their customer service is fast and…
Their customer service is fast and efficient! I accidentally placed an order for the wrong date, and the boarding time was less than an hour away. If I couldn’t change it immediately, I would have lost all the money for seven tickets. I was really stressed trying to contact them in urgency, but they responded incredibly quickly and changed the date within seconds. Everything was sorted, and they saved our trip.
19 december 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for your kind feedback. We are very pleased to hear the team was able to respond quickly and resolve the issue in time, especially given the urgency. We are glad everything was sorted and that your trip could go ahead as planned.
Kind regards,
The Uber Boat by
Yet again boat cancelled and zero…
Yet again boat cancelled and zero communication and information on the board. Poor communication and customer service as usual. Unreliable
17 december 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for your feedback. We are sorry to hear about your experience and understand how frustrating this must have been.
Please contact us with the date, time and route of travel so we can investigate fully and respond appropriately:
https://www.thamesclippers.com/info/contact-us/feedback-complaints
Kind regards,
The Uber Boat by Thames Clippers Team
Overall a nice experience and tickets…
Overall a nice experience and tickets are easy to grab whether from Uber app or tapping in/out. We had an issue with duplicate tickets but customer service team were more than happy to refund and evaluate the claim. Overall, 10/10.
14 december 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you so much for your amazing review!
We are pleased to hear you say your experience with our service was as expected.
It's great to hear our customer service team were able to resolve the duplicated tickets on your Uber app quickly.
Your comments have been passed to the team.
Kind regards
Uber Boat by Thames Clippers Team
I spoke with Patricia and she was Brilliant
I spoke with Patricia and she was absolutely great. Very helpful regarding times and ticket options but also very knowledgeable and patient in answering my questions about what to see along the way from a tourist perspective.
12 december 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Patricia was able to assist you with times and ticket options, and that her knowledge and patience helped make your journey—and your sightseeing plans—more enjoyable.
Our team strives to provide not only accurate travel information but also helpful tips to make the most of your experience on the Thames, so it’s fantastic to know this made a positive impact.
We’ll be sure to share your comments with Patricia and the wider team—they’ll be thrilled to hear your appreciation.
If you need any further assistance or recommendations for your next trip, please don’t hesitate to reach out.
Warm regards
Uber Boat by Thames Clippers Team
The replies were consistent and timely
The replies were consistent and timely. They provided me 2 options to resolve my issue and the conversations were friendly and supportive
4 december 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you so much for taking the time to share your experience with us.
We’re thrilled to hear that our team provided consistent and timely replies, offered clear options to resolve your issue, and that the conversations felt friendly and supportive.
Delivering excellent customer service is something we take great pride in, and your feedback reassures us that we’re on the right track. We’ll make sure to share your comments with the team—they’ll be delighted to know their efforts made a difference.
Best regards
Uber Boat by Thames Clippers Team
About time
About time, weve lived by the river all of our lives and often pushed for better use regarding passenger transport. At last UBER are doing it. We bought hop on hop off tickets on a sunday from barking riverside, top service, couldn't fault it, will certainly be using it againa s will most of our family. NOTE; get busy with the Tilbury connection, I had to pay £27.50min in total congestion charges, there is only so long I would do that before resorting to the train again, also, there are thousands of commuters and lesiure travellers in Tilbury, Grays and Purfleet.
7 december 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you so much for your feedback! We’re thrilled you enjoyed the hop-on hop-off service from Barking Riverside and that it met your expectations.
It’s great to hear you’ve been advocating for better river transport—it’s something we’re passionate about too!
We appreciate your suggestion regarding Tilbury connections and will share this with our team.
We look forward to welcoming you and your family aboard again soon!
Kind regards
Uber Boat by Thames Clippers Team
First time user
First time user, Palminda at London Bridge was very helpful and made everything easy
21 november 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for your amazing review!
We are pleased to hear Parminder supported you with your journey.
Kind regards
Uber Boat by Thames Clippers Team
Issues with ticket via uber, but resolved
Always a great way to see the Thames. Great staff on board.
Had issues with booking via the uber app resulting in several tickets being purchased for ONE trip. (app didn't clearly confirm immediately when you've successfully paid for a ticket, and so you have to go around again), and Uber don't help directly via the app. However, the customer service on the ThamesClipper website itself were brilliant and recognised the issue and refunded super quickly. Better than uber app would have done in my opinion!
8 november 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello!
Thank you, Paul, for taking the time to share your experience. We’re glad you enjoyed your trip and appreciated our crew’s service on board. We’re sorry to hear about the booking issue through the Uber app, but pleased our customer service team were able to resolve it quickly for you. We hope to see you on the Thames again soon.
Kind regards,
The Uber Boat by Thames Clippers Team
I feel I was scammed by Uber Boat
I feel I was scammed by Uber Boat. Travel from Westminster to Greenwich and then from Greenwich to the Tower of London on the same day. I was charged £30 for the privilege, with 0 clarity of the costs of each 'tap in tap out' rates.
4 november 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for getting in touch. We are sorry to hear you say about the incorrect fares. We kindly ask that you contact us through the form on our website so we can look into your case in detail and assist you appropriately.
Kind regards,
Uber Boat by Thames Clippers
Excellent.
Patricia was extremely helpful and solved my query within seconds
Many thanks!
27 oktober 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for your amazing review!
We are pleased to hear Patrica was extremely helpful and was able to solve your query quickly.
Our aim is to resolve customer queries as quickly as possible and it is great to hear she was able to follow our standards.
Kind regards
Uber Boat by Thames Clippers Team
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for your amazing review!
We are thrilled to hear Patricia was able to provide you with great customer service.
Your comments have been passed to her.
Kind regards
Uber Boat by Thames Clippers Team
The tannoy system was set so high at…
The tannoy system was set so high at the open part on back of the boat I took at 1130 last Wednesday going east from London Bridge that we literally has to cover our ears -ambulance siren levels. As this is the only part of the boat that doesn't smell of fuel and polished plastic - like the old hovercrafts - should be carefully looked after. Unfortunately the crew say they have no access to volume level - it's the responsibility of the engineers. So that's all right then.....
22 oktober 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for reaching out to us here at Uber Boat by Thames Clippers, we are sorry to hear you say the tannoy system appeared to be too high.
So we can look into this further would you kindly reach out to us via our contact us page with specific journey details.
Once we have this information we will raise this with our team to for internal investigation.
Kind regards
Uber Boat by Thames Clippers Team
Great service. Need more return boats
Regularly use the Uber boats to travel from Imperial wharf to meetings in the City. Great way to commute without the stress of the underground particularly when carrying heavy presentation kit. PLEASE can we have more direct boats on the return journey. Currently only one an hour. Would consider a travel pass if the service was more frequent and no need to change at Battersea Power station. I currently tube the return journey.
16 oktober 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for your feedback! We’re delighted to hear you enjoy using Uber Boats for your commute. We appreciate your suggestions regarding more frequent direct return services and will pass them on to the relevant team for consideration.
Kind regards,
Uber Boat by Thames Clippers
Normally all the staff are polite
Normally all the staff are polite, professional, and very helpful. Today on my trip from Westminster to Greenwich 1015am there were 2-3 times the number of staff and we were treated like cattle by 80% of the staff “stand there!” “Move here !” all abrupt and rude. I feel sorry for the staff I normally encounter on this trip who do an amazing job. Why were there so many staff and why were there so rude?
10 oktober 2025
Omdöme utan inbjudan
Svar från Uber Boat by Thames Clippers
Hello,
Thank you for contacting us here at Uber Boat by Thames Clippers, we are sorry to hear you say your recent experience with our service did not go as expected.
If you would like further support for our team to look into this then please reach out to us via our contact us page on our website and we will be happy to support you.
Kind regards
Uber Boat by Thames Clippers Team
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