Tennis Ticket Service Omdömen 212

Zero customer service
I’ve been trying to contact them since november after I purchased the tickets for RG and I never got a response, even if they claim for 7/7 support . And still not sure if we will ever receive our tickets.

We were initially a bit concerned because the tickets arrived only three days before the event, but everything turned out perfectly. The tickets were excellent — we had seats in Row 10, Section K3, which is a very good place to sit for the Rolex Masters. We bought 4 tickets and all of them were great. Overall, a very positive experience with Tennis Ticket Services.

Is Tennis Ticket Service a scam?

We bought tickets for the Rolex Masters a YEAR ago, paid a premium price, and still haven’t received anything – no tickets, no clear update, nothing.

Event is days away and we have zero proof we’ll even get in. No phone support, barely any communication.

Avoid at all costs.

I made a purchase and contacted the within 30 minutes to cancel or get help. Been waiting for several days to get a respons. Nothing yet so far. No phonenumber, no chat. Just emailadress which they dont even answer. I would at least expect some sort of honest answer, not just some standar crap that will maybe come. Finally got in touch. Promised that my tickets will be delivered asap. Lets see if they are serious.

I went to the ABN AMRO in February and the service was great. The tickets were sent on time and as promised. Their response rate was pretty great!

I bought tickets for Rolex Monte Carlo Open in May 2025. Until today have i not received any tickets and if try to login on there website i keep getting the same answer that the servers is not working. Regards Xavier

É una truffa. Peccato che me ne sono accorta troppo tardi

Very disappointed in the seats, which were purchased very early and as a special birthday pressie for a friend. While I got confirmation etc. did not get thetickets til 2 weeks before…. Only had day session but was unaware until well into the afternoon that we could also use these tickets for “other” courts!. No info on our tickets to this effect… heard it from my person sitting beside me…. Neither of us are into Phone Apps, and would have preferred “paper information sheet” with matches etc. it none available!….. the Qs for food were horrendous, and no where to sit comfortably to eat, so we did not buy!… they did not even serve coffee au lait, only espresso!,,,,…. Come on we are not in a third world country!!. So had one bottle Cocoa Cola for the whole day.
The venue was uneven, very dark stairwells, no hand rails and too far to the exits!… my apologies but you asked for my comments…..

It could be scammers, I bought 5 tickets for RG 2025 and 2 of them had many problems to get in, QR code did not go thru and the 2 persons were into a office until they sign a document that stated that RG was not responsible for the sale of this tickets.
I bought 5 tickets at the price of almost 400 euros and the correct price was 45 euros.
watch out when buying from this people, this could be scammers as same RG officers stated.

Totale Abzocke!!!
Kein Stern!!! Wir haben mehr als das 6fache für die Groundtickets von Roland Garros bezahlt (39 Euro Tickets, verkauft um 250 Euro pro Ticket). SCAM!!! Beim Eingang wurden unsere Tickets geblockt und nur mit Hilfe der Veranstalter konnten wir rein. Dieser Betrug wurde vom Veranstalter registriert und tennisticketservice wird vor Gericht gebracht!

I bought tickets to Roland Garros 2025 just a day before the match. They appeared in my Roland Garros account within a few hours after purchase. At the entrance, I was asked to speak with customer support — I believe it’s a standard verification for tickets purchased by someone other than the attendee. After a brief conversation and some formalities, I was in.

Huge thanks to Tennis Ticket Service for helping make my dream come true!

La agencia es muy buena, especialmente quiero hacer una mención especial para Alex, que se comunicó conmigo y me explicó cómo debía tramitar el proceso de entrada. Al otro día volví a sacar entradas y nuevamente Alex me ayudó.
Ojalá tuviera en mi empresa gente como él. Gracias Alex, mis amigos y yo felices por la experiencia. Abrazo grande!!!

Je suis franchement déçu par le service, qui vend des places pour un événement auquel il est en réalité impossible d’assister.
J’ai acheté des billets pour une demi-finale dames, mais après vérification sur le site officiel de Roland-Garros, ces matchs se déroulent sur un autre court que celui indiqué sur mes billets. Il est donc impossible d’y assister comme prévu.

Je déconseille ce service, d’autant plus que le service commercial ne semble pas très transparent ni honnête.

Der Ticket Kauf hat wunderbar geklappt und der Support war spitze!

Ho pagato il biglietto per entrare al Roland Garros sette volte tanto, costava 39€ e l ho pagato 250 più le spese 267,lo stesso biglietto in questo stesso sito costava due giorni prima 95€ ci sono cascata mi sembra un bagarinaggio ufficializzato, ero convinta di aver acquistato il biglietto per i campi centrali a quel prezzo ma ce l’ avevo solo per il ground , se volete farvi fregare accomodatevi pure ! Mai più comprateli solo nel sito ufficiale !

Weil alles zeitgerecht und nd mit tollen Anleitungen gut funktioniert hat Danke nochmal

If I could give them zero stars I would. Same experience as others. Paid way over the odds for the worst seats. DO NOT USE THEM

They had my money from April 2024 for the 2025 Australian Open. I expected them to have early access to good seats on the Rod Laver Arena, but all they did was buy tickets in January 2025 which I could buy myself online. The face value of the tickets is half the amount I paid them and they are the worst tickets in the arena - the very back row. I would not have chose to sit there. They don't care about where you sit, they just buy the cheapest tickets they can to maximise their profit. Very very disappointing. Even when I contacted them to make these points, they just make up some stuff about they are a secondary reseller and cannot control the tickets they get - complete nonsense. And clearly they are not interested in customer service or repeat business! Stay away from them!

An excellent website. Buy my tickets for Roland Garros 2024. To watch the women's semifinals on June 6. The purchase was very easy, I was in contact with the agency by phone while I made the purchase, if I had any questions they resolved it patiently and kindly. I bought the tickets on April 23rd and they arrived on May 20th! 2 weeks before, which created a lot of relief and security. I had previously read that this page was not reliable and I was terrified that they would scam me but that was not the case, I understand that the website has changed owners and now works perfectly. When I bought the tickets I could only choose the ranking of the seats, but not the seats themselves. The agency chooses the seats for you. I was afraid that we wouldn't see anything but when we arrived at Roland Garros we were sitting in the middle of Philip Chatrier and we saw everything perfectly.

I would highly recommend this service as Sarah was very responsive and always got back to me whenever I had any questions. Only negative is that the tickets are expensive. In the future, I plan to use Tennis Ticket Service again.