The service receptionist - Megan went out of her way to keep me informed of the progress of my service visit. The brake pad change took just over 90 minutes and that included a car wash. Very efficien... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The Sales Team and Group Buyer were a pleasure to deal with. Answered all questions without hesitation and gave detailed explanations into what actions they were taking and why. We used Sytner Mini... Se mer
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Even though I never went through with the purchase, the team at MINI were incredible, finding deals that fit my requests, making the impossible possible. I was looked after by Sophia, an incredible em... Se mer
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I recently sold my Mini Countryman to Sytner Group via Motorway. I dealt with Chris Buss and the whole process was straightforward, efficient and ran like clockwork. It was also a pleasure to deal wit... Se mer
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Företagsinformation
Skrivet av företaget
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktuppgifter
478 Bath Rd, SL1 6BB, Slough, Storbritannien
- 01628 550400
4,9
Utmärkt
280 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent communication throughout the…
Excellent communication throughout the buying process. Amelia was brilliant. This was my 5th Mini from Sytner Mini Slough and they have always been superb to deal with and very honest.
10 april 2024
Svar från Sytner Group - Sytner Slough MINI
Thank you for your kind words, Sach! We are delighted to hear that you have had such a positive experience with us here at Sytner Slough MINI. We strive to provide excellent customer service and communication throughout the buying process, and it is great to hear that Amelia was able to provide you with the support you needed. We are so pleased that you have been returning to us for your fifth MINI, and we look forward to seeing you again soon.
From the day we walked into the…
From the day we walked into the showroom upto driving off in the new car everything was 1st Class.
Absolutely right in our choice of the Sales Rep. His temperament ,knowledge, patience ,diligence, humour were exemplary. We needed help to make our choice based on identification of all the additional features that we required in the new car. This was achieved. He indeed went the extra mile. One after- Sales issue was nonchalantly resolved.
4 mars 2024
Svar från Sytner Group - Sytner Slough MINI
Thank you for your kind words, Johannes. We are delighted to hear that you had such a positive experience with us here at Sytner Slough MINI. We strive to provide the best customer service and it is wonderful to hear that our Sales Rep was able to help you make the right choice for your new car. We are also pleased that any after-sales issues were quickly and easily resolved. We look forward to seeing you again soon.
Great service right from the start!
Great service right from the start!
Amelia was very helpful and took us through all the stages to help us make the right choice of car.
Would high recommend friends and family to go the Amelia if they wish to purchase a Mini
23 februari 2024
Svar från Sytner Group - Sytner Slough MINI
Thank you for your kind words, Mrs Jewitt. We are delighted to hear that you had a great experience with Amelia at Sytner Slough MINI. We strive to provide the best service possible and it's wonderful to hear that we achieved this for you. We are so pleased that you would recommend us to your friends and family and we look forward to welcoming them to our showroom soon. Thank you again for your review and we hope to see you again soon.
Noa was excellent
23 januari 2024
Svar från Sytner Group - Sytner Slough MINI
Thank you for your kind words, Mrs Lerche-Thomsen. We are delighted to hear that Noa provided you with an excellent experience. At Sytner Slough MINI, we strive to ensure that all of our customers receive the highest level of service and we are pleased that Noa was able to meet your expectations. We hope that you will continue to choose Sytner Slough MINI for all of your MINI needs and that you will have many more positive experiences with us in the future. Thank you for your support.
The whole experience was excellent
The whole experience was excellent, came in on the Saturdays afternoon. Noa found the car we wanted and sorted everything out for us to pick up the new mini on Monday afternoon.
Thank you..
29 januari 2024
Svar från Sytner Group - Sytner Slough MINI
Thank you for your kind words Matthew. We are delighted to hear that you had an excellent experience with us here at Sytner Slough MINI. We are especially pleased to hear that Noa was able to find the car you wanted and sort everything out for you to pick up your new MINI on Monday afternoon. We strive to provide the best customer service and it's great to hear that we achieved this for you. We hope you enjoy your new car and thank you for choosing Sytner Slough MINI. Kind regards, Gareth Bowen - Head of Business
Outstanding service at Mini Bath Road , Slough.
Bought a new Mini Cooper Countryman recently. The service was outstanding from my first visit to picking up my new car!! The salesman ‘Jamie’ went above and beyond in his quest to sell me a car. I thoroughly recommend this Mini showroom.
3 januari 2024
Svar från Sytner Group - Sytner Slough MINI
Thank you for your kind words Ms Tuck. We are delighted to hear that you had such a positive experience with us here at Sytner Slough MINI. We strive to provide the best service possible and it is wonderful to hear that Jamie was able to exceed your expectations. We hope you enjoy your new MINI Countryman and that you will continue to be a valued customer of ours. Thank you again for your review and we look forward to seeing you again soon. Kind regards, Gareth Bowen - Head of Business
Highly recommend Jamie Crouch
I am super impressed with Sytner Mini Slough. From when I entered the showroom to look at the car i did not feel any pressure to buy. I was allowed to look and ask questions. I also part exchanged my old mini and this was an easy process. Jamie Crouch gave the best customer service, nothing was too much trouble, he had my private number plates made up for me ready to put on my car. He had all paper work ready to sign and kept me informed on everything that was happening. Jamie really made sure my experience buying my car was perfect. He kept me up to date about what was going on and was always avaliable to answer all my questions. My favourite part was when I was presented with my car such a beautiful surprise. Even though i brought an approved used Mini i felt like I had the same level of high service you would receive with buying a brand new car. Jamie went through all the controls on the car before I left and was very patient. I did not feel rushed. My experience of buying my car was fantastic, and with excellent customer service by Jamie, I feel I can highly recommend Sytner Mini Slough.
13 januari 2024
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Slough MINI
Thank you for your kind words Nicola. We are delighted to hear that you had such a positive experience with us here at Sytner MINI Slough. We strive to provide the highest level of customer service and it is wonderful to hear that Jamie was able to make your experience so special. We are so pleased that you are happy with your new car and that you felt like you received the same level of service as if you had bought a brand new car. We look forward to seeing you again soon. Warm regards, Gareth Bowen - Head of Business
Everything I would expect walking in to…
Everything I would expect walking in to the dealership.
12 januari 2024
Svar från Sytner Group - Sytner Slough MINI
Thank you for your 5 star review Bruce. We are delighted to hear that your experience at Sytner Slough MINI was everything you expected. Our team works hard to ensure that all of our customers have a positive experience when they visit us, and we are pleased that you felt this was the case. We look forward to welcoming you back to Sytner Slough MINI in the future. Kind regards, Gareth Bowen - Head of Business
Top class service
Went in for a PCP renewal. As from before, service was absolutely brilliant. Not like other dealerships where you feel like they judge you if you can buy or not. Big shoutout to Maddy for how she handled our transaction. First class service from start to end. Hopefully she is still there when we renew again!
23 december 2023
Svar från Sytner Group - Sytner Slough MINI
Thank you for your kind words Seve. We are delighted to hear that you had a great experience with us at Sytner Slough MINI. We strive to provide the best customer service and it's great to hear that Maddy was able to make your experience even better. We are glad that you felt comfortable and welcome in our dealership. We hope to see you again when you come to renew your PCP and we will make sure that Maddy is there to help you out. Thank you for your continued support. Warm regards, Gareth Bowen - Head of Business
Great Customer Experience!
Sytner Slough really want to make purchasing a Mini a great customer experience.
23 november 2023
Svar från Sytner Group - Sytner Slough MINI
Thank you so much for your kind words Mr and Mrs Wilkinson. We are delighted to hear that you had a great experience with us here at Sytner Slough. We strive to make sure that all of our customers have the best possible experience when purchasing a MINI from us, and we are glad that we were able to meet your expectations. We hope that you enjoy your new MINI and that you will come back to us in the future for any of your MINI needs. Thank you again for your review and for choosing Sytner Slough. Warm regards, Gareth Bowen - Head of Business
The dealership staff are excellent
The dealership staff are excellent. They make a quite complex decision very easy and made me feel supported throughout the various steps.
29 december 2023
Svar från Sytner Group - Sytner Slough MINI
Thank you for your kind words Mrs Susan Rose. We are delighted to hear that you had a positive experience at Sytner Slough MINI. Our team is committed to providing the highest level of customer service and we are pleased that you felt supported throughout the process. We understand that purchasing a car can be a complex decision and we are glad that we were able to make it easier for you. We look forward to seeing you again soon. Kind regards, Gareth Bowen - Head of Business
Great service!!
Second car I’ve bought from Mini Slough and both times were great. Noa in particular was SO helpful. He made my experience so easy and seamless. Always available to answer questions and kept me up to date with the progress of my purchase. Would highly recommend purchasing from Mini in Slough.
26 december 2023
Svar från Sytner Group - Sytner Slough MINI
Thank you for your kind words Miss Appleton. We are delighted to hear that you had a great experience with us at Sytner Slough MINI. We are especially pleased to hear that Noa was able to make your purchase so easy and seamless. We strive to provide the best customer service and it is great to hear that we have achieved this. We hope to see you again soon and thank you for your recommendation. Warm regards, Gareth Bowen - Head of Business
Great service from Jamie mcloud
17 december 2023
Svar från Sytner Group - Sytner Slough MINI
Thank you for your kind words Ann-Marie. We are delighted to hear that you had a great experience with Jamie Mcleod. At Sytner Slough MINI, we strive to provide the highest level of customer service and satisfaction. We are so pleased that Jamie was able to meet your expectations and provide you with the service you deserve. We look forward to seeing you again soon and continuing to provide you with the best service possible. Thank you for choosing Sytner Slough MINI.
What a pleasure buying an our mini…
What a pleasure buying an our mini countryman from Sytner Mini Slough. I cannot praise Jamie Macleod (sales executive) enough. Excellent communication and updates, nothing was too much trouble, always felt like a valued customer. Travelled from Derbyshire to collect the car. Well done Jamie and the team at mini Slough. Ten out of 10.
4 december 2023
Svar från Sytner Group - Sytner Slough MINI
Thank you for your kind words Phil. We are delighted to hear that you had such a positive experience with Jamie and the team at Sytner Slough MINI. We strive to ensure that all of our customers feel valued and that their needs are met. We are so pleased that you travelled from Derbyshire to collect your MINI Countryman and that you were so satisfied with the service you received. We look forward to seeing you again soon!
Don't take your car here!
My car went in for a service at Mini Sytner Slough.
During the service one of the brake caliper nipples snapped which I was told was due to it being seized, however having spoken to other companies although this may be the case their protocol involves assessing a brake caliper nipple and if they feel it’s seized discussing with the costumer the options/scenarios before attempting to undo it.
The caliper was not salvageable and after my car was there over the weekend I had a new caliper fitted at a heavy cost. Not knowing if I was unlucky or human error was at play I had to take that on the chin.
After collecting my car on the Monday I found damage under the lacquer on both my front wheels that wasn’t there when I dropped it off. The service team at mini assessed the damage and said they don’t think that damage was caused by them, which I dispute.
They don’t take photos of a vehicle when it arrives for work to be carried out on it and no mention of the wheel damage was noted on the health check or any point during it’s time there. Having spoked to other companies not only do they take photos of the vehicle upon arrival, but any bodywork damage is taken note of, the customer is then contacted by the bodyshop team to ask if they are aware of the damage and offered a quote to fix it.
After my complaints the service manager Arron said they’d investigate the CCTV to see if they can spot any incidents that could have caused damage to the wheel. Arron rang me that Friday to say he’s still waiting for the CCTV footage and he’d ring me next week once the investigation was complete. I didn’t receive a phone call the following week. The week after which was over two weeks after I picked the car up I phone BMW Sytner to speak to Arron. I was told he was on training and someone else would call me back.
That evening Arron phoned me to say he’d watch the CCTV and couldn’t see any incidents that could have caused the damage to the front wheels. If the investigation of the CCTV was carried out why was I not contacted after? Why was I having to chase them? Which makes me question if an investigation was ever carried out. I was offered a discount to have my wheels refurbed and that’s it.
After just wanting my car serviced, I’ve ended up with a large bill for a new caliper and damaged front wheels that will devalue the car. I find the protocols at Mini Synter to be subpar not to take photos of vehicles on arrival and no notes of damage to be taken.
Do not take your car to be worked on here!! They use the premium brand of mini to charge extortionate prizes for sub par work.
30 oktober 2023
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Slough MINI
Thank you for taking the time to come and see me Luke, as discussed I will come back to you early next week. Kind regards, Gareth Bowen - Head of Business
It was a very easy process
It was a very easy process. I went in wanting information and Noa and the team were really quick to provide.
6 november 2023
Svar från Sytner Group - Sytner Slough MINI
Thank you for your kind words Miss McLaren. We are delighted to hear that you had a positive experience with Noa and the team at Sytner Slough MINI. We strive to provide our customers with the best possible service and it is great to hear that we have achieved this. We hope that you will continue to enjoy your experience with us and that you will recommend us to your friends and family. Thank you again for your review. Warm regards, Gareth Bowen - Head of Business
Very helpful staff
Very helpful staff
Very knowledgable staff
Prompt responses to all of my queries
And very importantly not pushy
27 oktober 2023
Svar från Sytner Group - Sytner Slough MINI
Thank you so much Fred and Kathryn for your 5 star review of Sytner Slough MINI. We are delighted to hear that you found our staff to be very helpful and knowledgeable and that we responded promptly to all of your queries. We understand that it is important to you that we are not pushy and we are glad that you felt this way. We strive to provide the best customer service possible and your feedback is invaluable to us. Thank you again for your kind words. Kind regards, Gareth Bowen - Head of Business
Rory is amazing
6 oktober 2023
Svar från Sytner Group - Sytner Slough MINI
Thank you for your kind words Paul. We are delighted to hear that Rory has been able to provide you with an amazing experience. At Sytner Slough MINI, we strive to ensure that all of our customers receive the highest level of service and care. We are proud to have a team of dedicated professionals like Rory who are passionate about delivering an exceptional customer experience. We look forward to welcoming you back to Sytner Slough MINI in the near future. Warm regards, Gareth Bowen - Head of Business
Much improved customer service
Much improved customer service. Informative, polite, engaging, knowledgeable - felt more like a valued customer.
Agreed a deal that met my needs.
Good communication until I received my new mini.
Amelia Goater is a stand out member of the Slough team.
26 september 2023
Svar från Sytner Group - Sytner Slough MINI
Thank you for your kind words, Janine. We are delighted to hear that you had a great experience with us here at Sytner Slough MINI. We strive to provide the best customer service possible and it's great to hear that you felt valued. We are also pleased to hear that you were able to agree a deal that met your needs. We are especially proud of Amelia Goater for her outstanding customer service. We hope you enjoy your new MINI and thank you for your review.
Svar från Sytner Group - Sytner Slough MINI
Thank you for the feedback and star rating, I will pass the comments on to the team. Kind regards, Shangi Bogle, Head of Business
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