Sytner Sheffield are in the process of delivering a new car to my business but have contacted me to explain that the price they have quoted needs to increase by nearly 7% because they "made a mist... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bradley was great - he made the whole experience simple & easy from discussing and agreeing a trade in price for my old car and delivering my new car. At 61 I’m not the best with technology and Bradle... Se mer
Företaget har svarat
Even though we live near London, we travelled up to Sytner Sheffield Mini as they had found the ideal car for us. Russell Watts the Mini sales executive organised everything over the phone and tu... Se mer
Företaget har svarat
Paul was kind, helpful and informative throughout our purchasing experience. Despite going to look at another car originally, Paul helped us to consider and look at other options which led us to takin... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktuppgifter
Brightside Way, S9 2RQ, Sheffield, Storbritannien
- 0114 256 5901
4,3
Utmärkt
504 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Helpful staff with no pressure
Helpful staff with no pressure
Ready to give advice when necessary
Willing to negotiate with the customer to reach an agreeable outcome
27 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Sheffield MINI
Dear Deborah, Thank you very much for your kind words and positive feedback. We are delighted to hear that our team at Sytner Sheffield MINI provided helpful, pressure-free service and were able to offer advice when needed. It’s wonderful to know that you felt comfortable throughout the process and appreciated our willingness to negotiate to reach a satisfactory outcome. Your support means a great deal to us, and we look forward to welcoming you back in the future. Kindest regards, Ali Taylor
TERRIBLE MINI DEALERSHIP I WON’T BE…
TERRIBLE MINI DEALERSHIP I WON’T BE RETURNING!
I purchased my current M2 from BMW here last year and have continued using them for servicing both this car, my wife’s X7 and my daughters 1 series. The service department has generally been very good — they regularly ask for reviews and for that side of the business I would happily give 5 stars.
Unfortunately, the sales side of both MINI and BMW has been far from helpful or professional.
Sytner offered to value my wife’s X7 for a potential part exchange. I was given a valuation over the phone and told that someone would contact me shortly to discuss options. However, I never received any follow-up call or message.
We then visited the dealership to discuss part exchanging the X7 for a new Mini Cooper. After browsing the showroom for around 15 minutes without being approached, we had to knock on a glass office to ask someone to assist us. I explained my disappointment that BMW had not returned my call. The Mini salesperson apologised and said the departments are separate.
He was able to locate the Mini we were interested in, but could not find any record of the part exchange valuation that BMW had previously offered. Instead, we were given a lower figure. When I asked to speak to the person who had originally provided the valuation, I was told he was on annual leave.
Despite this, we still wanted the Mini and left with the promise of a call back within the hour to see what deal could be arranged. Several days later, we have still received no call or message.
To me, it feels like inflated prices are quoted over the phone simply to get customers through the door, only for the terms to change once you arrive. Had either salesperson simply followed up as promised whether or not a deal could be reached, this feedback could easily have been avoided.
Based on this experience, I would not recommend Sytner Sheffield BMW or Mini.
I’ve now made a deal with Stratstone who offered£500 more for the part ex and have access to the same car from mini snyway.
4 mars 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Sheffield MINI
Dear Luke, We are sorry to hear about your disappointing experience with our sales team at Sytner Sheffield MINI. Your feedback is important to us, and we regret that our service did not meet your expectations. We would like to invite you to contact our Head of Business, Carl Shaw, at carlshaw@sytner.co.uk, to discuss your concerns further. Thank you for sharing your experience. Kind regards, Sytner Sheffield MINI
Excellent service from Jody again
Excellent service from Jody again, this is the second vehicle he has sold us
27 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Sheffield MINI
Dear Mrs Fields, Thank you ever so much for your kind words and for choosing Sytner Sheffield MINI once again. It’s wonderful to hear that Jody has provided excellent service for the second time, and we truly appreciate your continued trust in us. Your support means a great deal, and we’re delighted to have been part of your motoring journey. Should you ever need anything in the future, we’re always here to help. Wishing you many happy miles in your new vehicle! Kindest regards, Ali Taylor
Svar från Sytner Group - Sytner Sheffield MINI
Dear Simon, Thank you ever so much for your kind words and for taking the time to leave such a wonderful review. We are delighted to hear that you enjoyed your experience with our staff and found our showroom to be amazing. It is always our aim to provide a welcoming and enjoyable environment for all our customers. Your positive feedback truly means a great deal to the entire team here at Sytner Sheffield MINI. Kindest regards, Ali Taylor
Excellent showroom & staff
Excellent showroom with helpful, professional & knowledgeable staff
17 januari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Sheffield MINI
Dear Barry, Thank you very much for your kind words and for taking the time to share your experience at Sytner Sheffield MINI. We are delighted to hear that you found our showroom excellent and our team helpful, professional, and knowledgeable. It is always our aim to provide the highest standard of service. Kindest regards, Ali Taylor
Svar från Sytner Group - Sytner Sheffield MINI
Dear David, Thank you very much for your kind words. We are delighted to hear that you found our service both prompt and knowledgeable. It is always our aim to provide an efficient and informative experience for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Sheffield MINI. We look forward to welcoming you back in the future. Best wishes, Carl Shaw. Head of Business, Sytner Sheffield
Very Good
Thank you to Sytner Sheffield for making my first purchase from Mini a good one. Never purchased from Mini before, and will definitely return. Thank you to Sam for making it a smooth process.
31 december 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Sheffield MINI
Dear Abigail, Thank you very much for your kind words and for choosing Sytner Sheffield for your first MINI purchase. We are delighted to hear that Sam made the process smooth and enjoyable for you. It’s wonderful to know you had a positive experience, and we truly appreciate your intention to return. Should you have any questions or require assistance in the future, please do not hesitate to get in touch. We look forward to welcoming you back soon. Best wishes, Carl Shaw, Head of Business, Sytner Sheffield MINI
Speedy and professional service
Speedy and professional service, friendly and welcoming staff. Turn around of sale was great. Friendly and professional service received.
2 januari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Sheffield MINI
Dear Tracy, Thank you very much for your kind words and for taking the time to share your experience with Sytner Sheffield MINI. We are delighted to hear that you found our service speedy, professional, and friendly. It is always our aim to provide a welcoming environment and ensure a smooth and efficient sale process. Your positive feedback means a great deal to the entire team. We look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Worth travelling from West Yorkshire to South Yorkshire to buy a car.
Jody was very professional and business like throughout. He knows the cars he’s selling. He’s very informative and easy to follow. We were grateful he came to meet us from the Meadowhall train station too, first when we came to view the car and the second time when we came to collect it.
16 december 2025
Omdöme utan inbjudan
Svar från Sytner Group - Sytner Sheffield MINI
Dear Valerie, Thank you very much for your kind words. We are delighted to hear that Jody provided a professional and informative experience throughout your visits. It’s wonderful to know that his knowledge of the cars and willingness to meet you at Meadowhall train station made the process easier and more enjoyable. Your feedback is greatly appreciated, and we hope you continue to enjoy your new MINI. Best wishes from all of us at Sytner Sheffield MINI.
A delight to deal with
It was a very pleasurable experience dealing with Sytner Mini Sheffield. I was sourcing a used car for my mother and having never bought one over distance before, they could not have made it a more straightforward experience. Prompt, efficient and extremely courteous customer service by one member of the team in particular (J.Brown) who could not have been more helpful. My mother is thrilled with her new car which was delivered by a delightful young man who guided us quickly through the paperwork on the day. Overall, fantastic service and I could not recommend them highly enough.
2 december 2025
Omdöme utan inbjudan
Mathew Watkin (Sheffield Sytner)
Mathew Watkin (Sheffield Sytner) - we deliberately went back to Mathew for our 2nd car after the first experience two years ago. Honest ,straight talking guy to deal with , none of the usual salesman bull. We will probably be back in two years the see Mathew , if he's not at Sytners we will go looking for him elsewhere....
21 november 2025
Omdöme utan inbjudan
Very friendly
Very friendly, they need to work on their communication, as things agreed at point of sale where not done ready when we collected the car, very responsive to our needs once they realised they had caused us some disappointment, the issues were resolved within a few days, so overall very satisfied, thanks.
6 november 2025
Svar från Sytner Group - Sytner Sheffield MINI
Dear Mrs Salim, thank you for your kind words and for taking the time to share your experience with us here. We are pleased to hear that our team was friendly and responsive, and that the issues you encountered were resolved to your satisfaction. We apologise for any inconvenience caused by the communication lapses at the point of sale. Your feedback is greatly appreciated, and we are delighted that overall you are very satisfied with your experience. Thank you once again, and we look forward to welcoming you back in the future. Kindest regards, Ali Taylor - Sytner - Sheffield
Fabulous staff …
Fabulous staff who made us feel very welcome in the showroom, even our dog got a treat or two
The handover of our new car was done with patience from Fergus to make sure we had everything connected before we left
31 oktober 2025
Sam was helpful
Sam was helpful, supportive and knowledgeable.
No pressure was applied.
28 oktober 2025
Svar från Sytner Group - Sytner Sheffield MINI
Dear Derek, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Sheffield MINI. We are delighted to hear that Sam was helpful, supportive, and knowledgeable throughout your visit. It is always our aim to provide a relaxed and pressure-free environment for our customers. Your positive feedback is greatly appreciated thank you. Kindest regards, Ali Taylor
Found the staff knowledgeable but not…
Found the staff knowledgeable but not pushy. Made themselves available to answer questions but weren’t in your face. Sam Proctor was a pleasure to deal with.
12 oktober 2025
Svar från Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Debs. We are delighted to hear that our staff at Sytner Sheffield MINI were able to provide you with a knowledgeable and non-pushy experience. Our team takes pride in making themselves available to answer any questions without being intrusive. We are pleased to hear that Sam Proctor was a pleasure to deal with. We appreciate your support and look forward to welcoming you back in the future. Thank you for choosing Sytner Sheffield MINI. Carl Shaw, Head of Business
Painless purchase…
The whole process from initial enquiry through to taking delivery of the car was very efficient and Adam kept us informed of the progress with the car and the handover was very slick and painless. I have used Sytner over the past 20 + years for both BMW and MINI and have always found their service to be very efficient and would certainly recommend them.
30 september 2025
Svar från Sytner Group - Sytner Sheffield MINI
Thank you for your kind words, Andrew. We are delighted to hear that you had a positive experience with us at Sytner Sheffield MINI. Our team takes great pride in providing efficient and seamless service, and we are glad that Adam kept you informed throughout the process. It is an honour to have been your go-to dealership for over 20 years, and we appreciate your recommendation. We look forward to continuing to provide you with exceptional service in the future. Thank you for choosing Sytner Sheffield MINI. Carl Shaw. Head of Business.
From first contacting the dealership by…
From first contacting the dealership by phone regarding a mini, I received a short introduction and video from Jayden. I had had a very bad experience with another mini dealership and this just instilled a lot of confidence. The showroom itself is very impressive too. From test drive to picking up the car Jayden kept in touch and ensured everything went smoothly...fabulous experience from start to finish!
29 september 2025
Svar från Sytner Group - Sytner Sheffield MINI
Thank you for your glowing review, Rob! We are delighted to hear that you had a fabulous experience at Sytner Sheffield MINI. Our team takes great pride in providing exceptional customer service, and we are thrilled that Jayden's introduction and video instilled confidence in you. We are also glad that you enjoyed our impressive showroom and that Jayden kept in touch throughout the process. We hope you continue to enjoy your MINI and we look forward to welcoming you back in the future. Kindest regards, Ali Taylor
Svar från Sytner Group - Sytner Sheffield MINI
Thank you for taking the time to leave us a 5-star review! We are delighted to hear that our team at Sytner Sheffield MINI listened to your needs and were able to deliver exactly what you wanted. Our goal is to provide exceptional service and ensure our customers are satisfied with their experience. We appreciate your support and look forward to continuing to meet your expectations in the future. Thank you for choosing Sytner Sheffield MINI. Carl Shaw, Head of Business
Super friendly, no pressure
Fergus was amazing, didn't put any pressure on me. Explained everything without being patronising, communication was great. 3rd car from Sytners and would continue to go back.
31 januari 2025
Svar från Sytner Group - Sytner Sheffield MINI
Thank you for your glowing review, Bridget! We are delighted to hear that Fergus provided you with exceptional service and made your car buying experience stress-free. Our team at Sytner Sheffield MINI takes pride in delivering top-notch customer service and we are thrilled to have earned your loyalty with your third purchase from us. We appreciate your kind words and look forward to welcoming you back for all your future MINI needs. Kindest regards, Ali Taylor Sytner Sheffield
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