Porsche Shirley is a very comfortable experience, from the initial booking in for the service, to arriving for an early a.m. appointment, with coffee being offered straight away, smiles from all sta... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
From the time I made first contact with Sytner Solihul requesting details of a car right through to the delivery of my new Porsche they were brilliant. Their staff have tremendous knowledge of their p... Se mer
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Work undertaken was excellent, however following a few phone calls to my point of contact explaining that I had to have the car by a certain time. When I arrived to collect the car as arranged I was l... Se mer
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From start to finish the service was completed on time Porsche staff were Efficient and polite explaining fully the work carried out.
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Företagsinformation
Skrivet av företaget
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktuppgifter
40 Highlands Rd, B90 4GT, Solihull, Storbritannien
- 01564 898024
4,5
Utmärkt
93 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I found your people to be very helpful…
I found your people to be very helpful and honest, making sure that maximum customer satisfaction has been achieved
24 april 2026
Omdöme utan inbjudan
Svar från Sytner Group - Porsche Centre Solihull
"Good Afternoon Ruggy, I’m delighted to read your kind words about our team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director"
Very prompt service,great reception…
Very prompt service,great reception area and all staff very polite
17 april 2026
Omdöme utan inbjudan
Svar från Sytner Group - Porsche Centre Solihull
Dear Sean, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our service prompt and appreciated the reception area. It is wonderful to know that our team’s politeness made a positive impression. Your feedback is greatly valued and serves as a great encouragement to all of us here at Porsche Centre Solihull. We look forward to welcoming you back in the future. Kind regards, Porsche Centre Solihull Team
Amazing throughout!
The whole team were amazing throughout the experience. Enjoyable negotiation period, handover day was wonderful and Josh made everything very special.
18 april 2026
Omdöme utan inbjudan
Svar från Sytner Group - Porsche Centre Solihull
Thank you, Chris, for your kind words. We’re delighted you enjoyed the negotiation and handover, and that Josh made your experience truly special. - Team Solihull
Professional Service by all staff from…
Professional Service by all staff from Receptions to front line Customer Service
7 april 2026
Omdöme utan inbjudan
Svar från Sytner Group - Porsche Centre Solihull
Good Afternoon AJMC, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director.
The Car was delivered to the Garage on…
The Car was delivered to the Garage on the Friday
I had a call Friday saying the car would not be ready as they were missing a tool to fit the oil filter.
I never heard anything until I chased Wednesday then i was told it would not be ready as they had not had a chance to look at the faulty front Camera I had asked them to. I told them to leave it and collected it Wednesday…I got 5 mins down the road and the engine management light came on. I have not advised the garage as yet
27 mars 2026
Omdöme utan inbjudan
Svar från Sytner Group - Porsche Centre Solihull
"Good Morning Louis, I am genuinely sorry to hear that we have let you down. We value all feedback to ensure that we continually improve our customer experience. I have asked a member of our service team to contact you this morning. Kind Regards Karl Cinnamond Managing Director."
The Customer service suport team they…
The Customer service suport team are always very helpful and obliging when i need any assiatance.. Thank you
24 mars 2026
Omdöme utan inbjudan
Svar från Sytner Group - Porsche Centre Solihull
Good Morning Mark, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Malcolm Botta, Sales Manager.
I had a problem with my Taycan
I had a problem with my Taycan. The entire team has been phenomenal. Ellie from the service team talked me through every step to get my car back on the road. They gave me a loan car over the weekend and picked mine up again on the Monday.
Could not fault the Team or the service centre.
Perfect all round.
13 mars 2026
Omdöme utan inbjudan
Svar från Sytner Group - Porsche Centre Solihull
"Good Afternoon ZFX, I’m delighted to read your kind words about Ellie and the team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director."
Two separate trips as parts were not ordered
I had to make two separate trips to in order to have some work carried out on my car all because the parts had not been ordered despite me being informed that "all was ready"
This resulted in another day being booked off work to get the car seen and worked on and then me having to phone a couple of days beforehand just to check parts had arrived and I didn't have another wasted journey
The only good part about this was the courtesy car that had been provided which made up for the inconvenience
13 mars 2026
Omdöme utan inbjudan
Svar från Sytner Group - Porsche Centre Solihull
"Good Morning Rajinder, I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. Kind Regards Karl Cinnamond Managing Director."
The actual service on the day went…
The actual service in the day went well, however I had already agreed with the dealer that I was not wanting my car picked up that day - both to the service team and to the call centre that contacted me earlier in the week. How on earth they actually still came in the day is beyond me
5 mars 2026
Omdöme utan inbjudan
Svar från Sytner Group - Porsche Centre Solihull
"Good Morning Craig, I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. Would it be possible for you to please send any further details to info@porschecentresolihull.co.uk so that I can investigate this for you? Kind Regards Karl Cinnamond Managing Director."
Many thanks to Anna and Pindi who went…
Many thanks to Anna and Pindi who went the extra mile to make the deal work for me.
13 mars 2026
Omdöme utan inbjudan
Svar från Sytner Group - Porsche Centre Solihull
Dear Graham, Thank you so much for your wonderful review! We’re thrilled to hear that Anna and Pindi was able to help you purchase your Porsche Thank you again for choosing us, and we hope you enjoy every moment with your new Porsche. - Team Solihull
I have consistently had a verOutstanding Customer Care from Louise at Porsche Centre Solihully positive…
I have consistently had a very positive experience with the team at the Sytner Group Porsche Centre in Solihull.
From the moment you arrive or even when you call in, the girls at the front desk are always extremely welcoming, polite, and attentive. They answer the phones professionally and make you feel comfortable straight away. When visiting in person, they are always friendly and courteous, often offering a hot or cold drink while you wait, which creates a very pleasant environment.
In my opinion, the true measure of any dealership is not the sales experience but the after-sales service. Salespeople may sell the car, but the service department is what really defines the ongoing customer relationship. It is how a customer is looked after during ownership, especially when issues arise, that reflects the quality of a dealership.
I have unfortunately experienced several issues with my vehicle over the past couple of years, particularly relating to software updates. However, the service team has always been helpful in taking the car in and working through the problems. It now appears that we may finally be at a point where the software updates are functioning properly, which is reassuring.
I would particularly like to recognise Louise from the service team. She has been exceptional throughout this process. Her attentiveness, professionalism, and customer manner have made a real difference. She has always kept me informed, made me feel comfortable, and ensured that I was updated at every stage.
One thing that really stood out was her reliability in returning calls. From past experience, I understand that service departments are busy, but returning calls promptly is very important for customers. On several occasions I have waited a couple of days for callbacks from others, but Louise always made a point of getting back to me, which I greatly appreciated.
Overall, the level of care and professionalism shown by Louise and the front-of-house team has made a strong impression, and it is the kind of service that keeps customers returning.
9 mars 2026
Omdöme utan inbjudan
Svar från Sytner Group - Porsche Centre Solihull
Good Morning Ash, I’m delighted to read your kind words about Porsche Centre Solihull and our After Sales department. Its fantastic feedback for the team. Thank you for taking the time to leave your comments and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond, Managing Director.
Had an issue with my window and was…
Had an issue with my window and was replaced under warranty. I requested the car to be picked up, which they booked for 1 month after the enquiry. Got the car back and the door handle now won’t go back in and flush to the panel. Called and told them, sent 2 emails so far asking for a date they would come back and fix it and they’ve not got back to me. Very annoyed! Very poor service when they’ve messed my handle up.
I’ve put 2 stars because they fixed the problem and everyone as polite but they’ve caused another problem and have left me. I own a business and wouldn’t treat people that way.
23 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Porsche Centre Solihull
Dear Kyle, We sincerely apologise for the inconvenience caused by the issue with your door handle and the delay in our response. We appreciate your kind words regarding the initial repair and politeness of our team. Your feedback is important to us, and we understand your frustration. We would like to invite you to contact our Head of Business, Karl Cinnamond, at info@porschecentresolihull.co.uk to discuss your concerns further. Kind regards, Porsche Centre Solihull
Svar från Sytner Group - Porsche Centre Solihull
"Good Morning, I’m delighted to read your kind words about Josh. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director."
On this occasion not great
On this occasion not great
Car booked in for an oil service early December 2025 plus electronic updates, system crashed and caused a fault on the electric tone so car did not emit sound in electric mode
It’s been finally fixed this week 25/2/26
Constantly had to chase for updates, no calls back, poor imo this time
25 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Porsche Centre Solihull
"Good Afternoon, I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. Would it be possible for you to please send any further details to my e-mail info@porschecentresolihull.co.uk so that I can investigate this for you? Kind Regards Karl Cinnamond Managing Director."
Thank you
Thank you, Solihull
Dealership is great.
Porsche UK are awful and incompetent. Of the half dozen times i have been in contact it is shocking how out of tpuch with their customers they are.
Without the dealer intervening on multiple occassions i wouldnt still be driving porsches
3 years in, 3 cars in. Finally goy a car that the software isnt perpetually going wrong
Solihull dealership is nothing like any other car dealer i've experienced The staff know about the cars and are knowledgeable.
Dont hesitate to use solihull to buy a car!
10 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Porsche Centre Solihull
"Good Morning Mark, I’m sorry hear that you have been so disappoint, but Its nice to read that you are now driving a car that is fault free. We are pleased that we were able to fix things.Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director."
Just had my first 2year service …
Just had my first 2year service Kindly collected the car from my home Returned washed and valeted so no complaints at all
12 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Porsche Centre Solihull
"Good Morning Roy, Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director."
First class service all round
Absolute first class service from the day we made an enquiry to the day we drove out of the showroom. Tony was amazing as was Harry. The sales team, including the reception and administration girls were all really friendly and seemed genuine in their efforts to ensure our experience of buying a porsche was a great one - and it was.
12 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Porsche Centre Solihull
"Good Morning Mandy, I’m delighted to read your kind words about Tony, Harry and the team at Porsche Centre Solihull. Thank you for your feedback and great star rating. We hope you enjoy driving your New Porsche, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director."
Efficient and friendly service
13 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Porsche Centre Solihull
"Good Morning Gary, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director."
Seamless process
10 februari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Porsche Centre Solihull
"Good Morning Debbie, I’m delighted to read your kind words about Porsche Centre Solihull. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Karl Cinnamond Managing Director."
Communication extremely poor
Service was fine but the communication and update of ongoing issues really should be a minus 10 star!
30 januari 2026
Omdöme utan inbjudan
Svar från Sytner Group - Porsche Centre Solihull
"Good Afternoon Steve, I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. i am aware that you have had some issues with your Porsche, my understanding is that we have fixed the technical faults and the only problem remaining is a third party charger compatibility issue that we are unable to fix. I am sorry that we have not been in a position to rectify this. I am happy to discuss this with you over the phone and am available all week Kind Regards Karl Cinnamond Managing Director."
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