Sytner Group - Porsche Centre Glasgow Omdömen 

Recently (and regularly!) I’ve had many issues with my car, resulting in multiple visits to the dealership.

Whilst the overall experience at the dealership has been acceptable, and the reliability of the car unacceptable, I feel compelled to highlight the outstanding customer care received by Chris Scott.

Chris has not only impressive technical expertise but his outstanding interpersonal skills has given me the confidence that these issues will be resolved and are of utmost importance to him.

Chris takes ownership of problems and proactively updates me on the status of any repair (even if it’s not good news).

With regard to geography, Glasgow Porsche Centre is not our local dealer, it’s not even 2nd closest.
We have been lucky enough to collect two new cars from them in recent weeks and we can’t recommend them highly enough. From first point of contact, through the allocation process, specification process, all the way up to the handover, our Sales Adviser, Kris, was professional, attentive and approachable. He made the whole experience a real pleasure.

We will be back for all our servicing needs and future purchases.

Picked up a new Macan recently and the service was fantastic from start to finish. Kim was great through the process. Highly recommend

Couldn’t have done more for me. Different class.

Excellent service from start to finish, Gillian Degning was a pleasure to deal with and very knowledgeable. If anyone is looking to buy a Porsche in the near future, I cannot recommend Gillian highly enough.

I didn't have previous experience with Porsche and was delighted with the level of service. The dealership is very impressive and we spoke at length with Dhaine who was extremely helpful and knowledgeable. Will be returning.

I visited the showroom earlier in the week and was delighted with my experience - the showroom was immaculate and cars on display were gorgeous but it was the reception I received from the team that really stood out to me; I was made to feel very welcome, with everyone I spoke to being so friendly and very eager to offer any kind of assistance. I’d like to offer my sincerest thanks to Dhaine who looked after us the whole time and went above and beyond to meet our needs. I don’t normally do reviews but service like this deserves recognition, keep it up!

Visited the centre last week & it is stunning inside. I dealt with Dhaine who was amazing from start to finish & his product knowledge was top notch. Such a pleasant young man. Thank you very much.

Amazing service by derek took the whole buying experience to another level with no pressure to buy, ended up sourcing me a better car than what I had seen online and still in my budget 100 percent recommended to all my friends and family will be back soon when the wife’s car is due for renewal

I always have a great experience at Porsche. The team are extremely knowledgeable and could not be more helpful. A first class service.

I walked into the dealership looking to ask some questions on a Taycan. The staff were very friendly and were able to give me the information that I needed.

The whole buying experience @ Porsche Glasgow is fantastic. The team they have there are extremely knowledgeably and helpful. They take the stress out of your next purchase and make it a pleasure. I would only recommend one place for buying your next porsche - see you in the future again

Always get a fantastic welcome when walking through the doors of Porsche Glasgow
Fabulous experience and their technical knowledge and help is second to none
Thanks everyone
Scot

Everything superb from start to finish. Exceptional knowledge and service.

What can I say, went in for a look, and came out with a 911 GTS!
Derek of Porsche Glasgow is an absolute credit to Porsche.
He went above & beyond for me with regards to my purchase, and kept me fully up to day with the transaction.
He certainly knows his stuff, and really great to deal with. I’ve bought a few nice cars in my time, and never felt more at ease as I did, dealing with Derek.
A real asset to Porsche, in my opinion, and to be honest, I cannot see myself going anywhere else now.

Thanks again Derek & I will see you again soon.

Delighted with my new 911 and the fantastic service from Bobby and the entire team at Porsche Glasgow!

fantastic service .the best Porsche main agent by far in the uk and Scotland Steve ,Fraser and Bobby are always great to deal with. if you want to buy a Porsche call them and you won't be disappointed. 5 stars always

Picked up a new 718 Cayman T a few weeks ago. Having waited for a year and generally getting a bit fed up, I was quite excited.

On the day, there were frustrating issues with insurance which I attribute solely to the poor communication from the sales team. Although I resolved myself, it took time and it was not a good start to the handover experience.

I don’t have the spec I thought I’d get from Porsche which is down to poor communication at the time of arranging the spec on the car. When I called Porsche Glasgow to ask about retrofitting, I was told it could not be done. Separately, a friend of mine directed me to the page on the Porsche website saying the part could be fitted. I conveyed this to Porsche Glasgow on a call and they told me I was wrong but they’d check. I heard nothing back.

In the meantime, Porsche edinburgh (part of the same group) confirmed the part could be fitted. I’d separately contacted Porsche GB out of sheer frustration and because over the course of months, I’d gradually just lost all faith in Porsche Glasgow and I don’t enjoy dealing with my contact there. I see their number pop up on my phone and it’s just dread because they never say anything good or that’s particularly clear. I just feel I never get a straight answer and no two answers to the same question are the same. I can’t understand why the Porsche website and Porsche edinburgh were saying one thing but Porsche Glasgow was saying another.

Porsche GB weren’t interested in getting involved and tried to push me back to Porsche Glasgow whilst declining to answer my question on retrofitting. Eventually Porsche Glasgow contacted me only because they were asked to by Porsche GB and said they were looking into it and would contact me. That was a week and a half ago and there has been nothing since. I just feel like I’m bottom of their list now and I also don’t feel like they’ve taken any of the issues that I raised seriously. The issues have gone no further than the sales associate and given that person’s job is to sell a car, they’ve done their bit so are not invested in any sort of a resolution.

I’ve read some incredible reviews of Porsche Glasgow and a few bad ones. It’s easy to think the bad ones are left by people that are maybe just hard to please or a bit awkward but I genuinely believe I had a poor experience with them and furthermore, it was all entirely avoidable. These bad reviews are generally left by people who have exhausted all avenues and have reached peak frustration.

I don’t believe that this is a typical or usual experience from Porsche Glasgow so I can’t help but feel ‘why me’?!

I’ve given constructive feedback to Porsche on the sales process and the handover which I hope they take on board but the reality is, this review and the formal feedback will just be put down to one ‘annoying customer’. Good reviews are apparently important to them because on the day of the handover, I was told they wanted a 10/10 review given to Porsche GB and queried whether I’d give it. It was communicated in a way that I’m sure was intended to be in jest but given my issues with them, it just made me uncomfortable that I was being put on the spot.

It’s very short sighted of Porsche to not try to ensure that each customer has a great experience because all they’ve done is ensure that my next Porsche won’t be from them. Two of my friends were also looking into Porsches but are holding off due to my experience as they don’t want the same issues as me.

Worthwhile also noting that post handover, and with no explanation about why, I’ve been sent a couple of forms via Docusign which look to be forms that should have been signed back when I placed the order for the car. I have just ignored the requests because the forms suggest I should be confirming information about what they’ve apparently told me about finance. To confirm the information in the form, I’d be lying as I don’t recall being told many of these things and I never took out finance anyway. I mention only because on top of the issues I’ve mentioned here and other things, it just felt like ‘here’s yet another thing they can’t get right’. Surely if you need someone to sign something, you pick up the phone and say sorry, would you mind signing this to give them a heads up.

I don’t think any of the process was slick and at times, it felt a bit shambolic