The team faced challenges over the scheduled service date for my car and they worked with me to still make the as planned service happen. The team also provided support, first stage support to get... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Steven managed the whole process from drop-off to pick-up really professionally. He kept me updated through the service and MOT process and the car was ready for collection when he said it would be. I... Se mer
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I collected my new Bentley Continental GT Speed Hybrid on April 17th. This is the 5th car I have had from Graypaul Edinburgh in the last 10 years, 3 Maserati's and 2 Continental GT's. The service, f... Se mer
Företaget har svarat
Absolutely 1st Class Service from everyone Ferrari. Special mention to Terry, Megan and Zach. Service on car was exceptional quick and absolutely no problem. Megan and Terry sorted out a taxi to colle... Se mer
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Företagsinformation
Skrivet av företaget
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktuppgifter
Fort Kinnaird,Midlothian, EH15 3HR, Edinburgh, Storbritannien
- 0131 629 0342
4,9
Utmärkt
248 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service
Excellent service, very professional and honest advice about the car, without any sales pressure. Steven in the service department could not have been more accommodating. Previously used JCT Leeds but will be getting both cars serviced here from now on.
12 september 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Mr Mcardle, I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to Steven and the team.Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
First class service from Ferrari…
First class service from Ferrari Edinburgh from arrival till departure
most helpfull staff
12 september 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
Good Morning Mr Campbell, I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to the team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Excellent service from Graypaul in…
Excellent service from Graypaul in Edinburgh
10 september 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
Good Morning Mr Mathieson, I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to the team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Fantastic customer service as always…
Fantastic customer service as always from Steven and the team in Aftersales.
Mr S McFarlane.
9 september 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
Good Morning Mr McFarlane, I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to Steven and the team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Excellent service and communication…
Excellent service and communication from the service team.
5 september 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Afternoon Mr Thomson, I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to the team. They will be delighted to hear that they have met your expectations whilst you car was in the workshop. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Car servicing
Very friendly and helpful staff, who also provided a nice lunch whilst we waited for our car to have its annual service.
4 september 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
Good Afternoon Mr Pettigrew, I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to the team. They will be delighted to hear that they have met your expectations whilst you car was in for its annual service. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Graypaul Edinburgh - first class service
My car was booked in for a service at Graypaul Edinburgh. I booked a month in advance and on the day before the service, I received a call to make sure I was still able to come .. and also to ask how I liked my coffee so it could be ready on my arrival. Before the service Kevin went through everything with me and we had a very enjoyable chat about cars in general and other things we established we had in common. I was permitted to view the servicing bay and see the passion of the mechanics in action. i was then offered a lift back to my home by the garage driver. My car was ready when I was told that it would be, I got another coffee, had another nice chat and then was presented with my immaculately cleaned car and a bill for exactly what I was quoted.
3 september 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
Good Morning Mr Rolfe, I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to Kevin and the team, who will be happy to know that they have provided a service that met your expectations. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Excellent service as always from…
Excellent service as always from Douglas and Stephen.
15 augusti 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Mr Hansell, I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to Douglas and Stephen. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Bentley Edinburgh Service
Delighted with the service from Bentley Edinburgh and a special thanks to a lovely young lady called Holly for making my visit delightful.
15 augusti 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Mrs Bonas, I’m delighted to read your kind words about our Edinburgh Dealership. I shall pass on your comments to Holly and the Team.Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Everyone is so attentive from Holly who…
Everyone is so attentive from Holly who kindly picked me up - to the receptionist to Martin and Steven and Douglas. They do make you feel a valued customer.
ron
15 augusti 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Ron (Aberdeen), I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to the team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Fantastic service from all
7 augusti 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Afternoon Mr Toward, I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to the Team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
friendly service attention to detail
7 augusti 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Afternoon Mr Jerath, I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to the team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Fantastic service
Fantastic service
The service manager Steven Shaw was most helpful from start to finish. Thank you Graypaul Ferrari
6 augusti 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Afternoon Mr Tickle , I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to Steven and the team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Domini Bell - Head of Business."
Excellent service & communication from…
Excellent service & communication from start to finish. Vehicle collected, serviced & delivered with no trouble whatsoever.
6 augusti 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Afternoon Mr Stewart, I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to the team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Excellent service received by Chris who…
Excellent service received by Chris who is a manager of Bentley service department. Can’t fault for anything. Fantastic communications throughout booking my car for service, pickup & drop off. Everything was excellent. Wonderful experience.
Thank you Chris
23 juli 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Miss Sheikh, I’m delighted to read your kind words about Chris and his Aftersales Team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Courteous and professional
19 juli 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Ross, I’m delighted to read your kind words about our Edinburgh Team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business"
My Ferrari 488 GTB was in for its first…
My Ferrari 488 GTB was in for its first service recently and the service team were excellent.
Very polite and attentive, organised a loan car for me with no problems and overall very professional service.
17 juli 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Afternoon Mr Sharp, I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to the Service Team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business"
Excellent service as usual
10 juli 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Afternoon Michael, I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to the team.Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
New car
Another perfect handover from a great team thank you Edinburgh!
6 juli 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
Good Afternoon Mr Marini, I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to the team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. We look forward to seeing you in the showroom again soon. Kind Regards Dominic Bell - Head of Business."
I always receive a warm welcome and…
I always receive a warm welcome and excellent professional and friendly service from the whole team.
5 juli 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
Good Afternoon Mr Higgins, I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to the team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business
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