The team faced challenges over the scheduled service date for my car and they worked with me to still make the as planned service happen. The team also provided support, first stage support to get... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Steven managed the whole process from drop-off to pick-up really professionally. He kept me updated through the service and MOT process and the car was ready for collection when he said it would be. I... Se mer
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I collected my new Bentley Continental GT Speed Hybrid on April 17th. This is the 5th car I have had from Graypaul Edinburgh in the last 10 years, 3 Maserati's and 2 Continental GT's. The service, f... Se mer
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Absolutely 1st Class Service from everyone Ferrari. Special mention to Terry, Megan and Zach. Service on car was exceptional quick and absolutely no problem. Megan and Terry sorted out a taxi to colle... Se mer
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Företagsinformation
Skrivet av företaget
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Kontaktuppgifter
Fort Kinnaird,Midlothian, EH15 3HR, Edinburgh, Storbritannien
- 0131 629 0342
4,9
Utmärkt
248 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
First Class service.
28 juni 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Afternoon Gordon, I’m delighted to read your kind words about Graypaul Ferrari Edinburgh. I shall pass on your comments to the team.Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
An experience that matches the Caliber of the Car I bought!
After having a terrible experience at another approved dealership, I put my trust in Greypaul. It would prove to be the best decision that I made. They are a team of highly trained, professional and knowledgeable individuals who exceed all customer expectations! My car was dealt with in a timely manner and incorrect repairs and oversights from the previous dealership were taken on and rectified without stressing me out. I would like to thank the team down in Birmingham, Ricky and Steve in Edinburgh.
20 juni 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Mr Iqbal, I’m delighted to read your kind words about our Graypaul dealerships. I shall pass on your comments to the team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Excellent service
Excellent service. They could not have been more helpful
19 juni 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Mr Ritchie, I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to the Team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Lamborghini Huracan LP610-4 year 2 service
Car collected, serviced and returned as agreed with good communication throughout.
Car appeared well cared for/protected with usual protective layers.
12 juni 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
Dear Neil We are delighted that your recent experience with Graypaul Edinburgh was such a positive one and will look forward to welcoming you back soon. Kind Regards Dominic Bell Head of Business
Totally disappointed after my F430 was…
Totally disappointed after my F430 was in for a service to be told that on the day my car was to be returned that the washer unit for one off the headlights had mysteriously disappeared from the car and now having to wait for a replacement part that needs painted and ppf coated and now without my car for at least another 2 weeks your feedback on this would be much appreciated with a root cause
6 juni 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Afternoon Mr Coutts, I am genuinely sorry to hear that you have experienced problems whilst your F430 has been in the garage. We value all feedback to ensure that we continually improve our customer experience. I believe our Aftersales Department has been in touch and is due to call you again midweek. – Kind Regards - Dominic Bell - Head of Business."
Total experience has been excellent to…
Total experience has been excellent to date. Both with my Bentley & Ferrari
6 juni 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Mr McKnight, I’m delighted to read your kind words about our Bentley and Ferrari dealerships in Edinburgh. I shall pass on your comments to the team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Greypaul Edinburgh service.
Very welcoming when first entering the showroom, excellent service and communication throughout regarding my car service with Steven, Ricky and video health check by Paul.
Would certainly highly recommend Greypaul Edinburgh.
Ian F.
5 juni 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Mr Fraser, I’m delighted to read your kind words about Graypaul Edinburgh. I shall forward your comments to the team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regard Dominic Bell - Head of Business."
one of the best dealerships around
one of the best dealerships around, great service from all the staff.
3 juni 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Mr Jordon, I’m delighted to read your kind words about Graypaul Edinburgh Ferrari. I shall pass on your comments to the Team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business".
Happy ending.
Even though I had an major issue with the first service of my car, Stephen in the service department went the extra mile to resolve it. I had a delayed departure to return home of three hours but was very happy with the end result.
30 maj 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Afternoon Mr Williamson, I’m delighted to read your kind words about the Graypaul Service Team here in Edinburgh. I shall pass on your comments to Steven and his colleagues. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
SERVICING
the servicing of two cars and the completing of a Recall on one car in two consecutive days went to plan without any issues
20 maj 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Afternoon David, I’m delighted to read your kind words about Graypaul Edinburgh . I shall pass on your comments to Ricky and the Aftersales Team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards [Dominic Bell - Head of Business."
Great service from all the sales team…
Great service from all the sales team at Graypaul Ferrari!! If you want to buy a Ferrari then there is no better place!
20 maj 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
Good Afternoon AH, I’m delighted to read your kind words about Graypaul Edinburgh. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Courteous and knowledgeable staff
Courteous and knowledgeable staff, car checked in for 1st Service and courtesy car provided with no problems.
Kept informed on progress throughout and on completion of work car was returned in immaculate showroom condition.
Excellent service!
15 maj 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
Good Morning Mr Borthwick , I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to the Aftersales Team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Tremendous customer service from Sytner…
Tremendous customer service from Sytner Bentley Edinburgh
Been using the services of Bentley Edinburgh for 5 years now and have just recently purchased a new Continental GT speed. All the guys are fantastic to deal with especially Chris Scott and Kenneth Purdon. Would highly recommend.
10 maj 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Mr McDonald, I’m delighted to read your kind words about Bentley Edinburgh. I shall pass on your comments to the team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business"
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Mr Park-Brown, I’m delighted to read your kind words about Graypaul Edinburgh. I shall pass on your comments to the team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Very helpful.
5 maj 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Morning Alex, I’m delighted to read your kind words about Graypaul Edinburgh. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Everything went according to plan and…
Everything went according to plan and on time.
2 maj 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Afternoon , I’m delighted to read your kind words about Graypaul Edinburgh Ferrari. I shall pass on your comments to the team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Excellent service this year from…
Excellent service this year from collection of vehicle through the garage process and return delivery, very happy, well done.
1 maj 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Afternoon Mr McNally, I’m delighted to read your kind words about Graypaul Edinburgh Ferrari. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards - Dominic Bell - Head of Business"
Excellent and friendly service…
Excellent and friendly service delivered everything I needed with great attention to getting it right.
30 april 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
"Good Afternoon , I’m delighted to read your kind words about Graypaul Edinburgh Ferrari. I shall pass on your comments to the team. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business."
Great service and welcome as always.
26 april 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
Good Morning Mr Scott, I’m delighted to read your kind words about Graypaul Edinburgh. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Wallace - Sales Manager
Excellent service
Excellent service, good communication and follow-up
22 april 2019
Omdöme utan inbjudan
Svar från Sytner Group - Graypaul Ferrari Edinburgh
Good Morning Alistair, I’m delighted to read your kind words about Graypaul Edinburgh. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Dominic Bell - Head of Business.
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