Went into liquidation, no money returned and no sofa delivered. Looking at companies house, the owners of Sweetpea and Willow have already registered another business in Harrogate. For those who are... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Jay and Stevie went above and beyond with the care they took with this delivery and assembly service. Cheerful and polite, despite having to carry heavy furniture up 2 flights of stairs, they assemble... Se mer
Företaget har svarat
Like with most things, occasionally something might not go perfectly—but what really matters is how it's handled. Natalie provided outstanding aftercare and truly went above and beyond. It's in moment... Se mer
Företaget har svarat
Excellent customer service. Hannah went above and beyond to get my order to me on time, she was quick in answering all my queries and everything she assured me of was met. Item arrived packaged really... Se mer
Företagsinformation
Skrivet av företaget
Founded in 2006, Sweetpea & Willow is the premier destination for high-end interiors that help make your house a home. We tirelessly source and hand-pick the best quality furniture to bring you a unique collection of home furnishings at the best possible prices. Our range includes 4500 items from luxury sofas and chairs, to beautiful bespoke beds, to stunning mirrors and light fittings, all the way through to elegant dining furniture - there is something for everybody. Love the way you live.
Kontaktuppgifter
Holbrooke House, TW10 6UA, Richmond, Storbritannien
- 0345 257 2627
- info@sweetpeaandwillow.com
- www.sweetpeaandwillow.com
3,1
Medel
970 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 16 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service and speedy delivery…
The item we order was perfect and sent and delivered really quickly
6 april 2024
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Thank you for the great review. Very much appreciated.
Best wishes
The Sweetpea & Willow Team
Great products but sadly delivery was…
Great products but sadly delivery was delayed by 4 weeks so birthday missed
27 april 2024
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Hello Gavin,
We are glad you love your purchase but so hugely sorry there was a delay in getting the order to you.
We can’t find your name on our system could you pop your order number to info@sweetpeaandwillow.com so we can see what caused the delay. If you wish for a refund we will be happy to action this right away.
Again we do apologies.
Best wishes
The Sweetpea & Willow Team
Not up to expectations
Well. Was expecting 1st class delivery service but all I got was a notification on the day with no pre-warning that my chair was being delivered. I was out of the UK at the time but fortunately my neighbours were able to take this very large box in I til I got back to the UK. I was told the silver date would be notified so I could negotiate a mutual time. The box was just dumped with the neighbours by Royal Mail. The chair is okay but is definitely no the pink colour on the website - more cream in colour
22 april 2024
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Hello Patricia,
We appreciate your review. We are sorry that there seems to be a misunderstanding re delivery notification. There is a white deliver glove option, this was not selected so we sent it standard delivery which has been working very well with us. We were not made aware that you were on holiday, I’m so sorry for the confusion.
We checked the colour of the image and feel it represents the colour well, it is blush pink, very soft. If you’re unhappy with the colour please let us know we are happy to arrange a refund. Just email the lovely girls on info@sweetpeaandwillow.com
Best wishes
The Sweetpea & Willow Team
Excellent communications & Products
Excellent communications from opening a business account to working with the team to select the correct product. Beautifully and refined selected pieces to choose from . Thank you .
17 april 2024
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Thank you for your lovely review, we are delighted you had a great experience with us and look forward to serving you again in the near future.
Best wishes
The Sweetpea & Willow Team
Quality of items
Great quality of items and excellent customer service! Highly recommend
24 april 2024
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Sveeta,
Thank you for the fabulous feedback.we are delighted you had a wonderful experience shopping with us.
Best wishes
The Sweetpea & Willow Team
Beautiful grey hand stool received…
Beautiful grey hand stool received which is a feature in our entrance hallway
24 april 2024
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Kiran,
Many thanks for your review. We are delighted you love your stool. Sounds like a lovely hallway.
Have a lovely day.
The Sweetpea & Willow Team
What delightful items & amazing delivery guys
What delightful items, sweet pea and Willow have to offer. Helpful delivery guys in Luke and dad who helped carry it up the stairs and into our living room. Couldn’t be happier!
23 april 2024
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Mia,
Thank you. We will be sure to pass on your lovely feedback to all teams
Have a lovely day!
The Sweetoea & Willow Team
Excellent white glove delivery service!
Excellent white glove delivery service! Took a large bookcase up 2 flights of stairs & removed all the packaging in no time at all. Highly recommend.
22 april 2024
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Aaron,
Thank you! Appreciate your feedback, we shall pass on your comments to all teams.
Best wishes
The Sweetpea & Willow Team
Great service
Great product, great service!
Tony & Shane did the job perfectly!
9 april 2024
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Thank you so much for the lovely review. We shall let the boys and all teams know that you had a great experience.
Best wishes
The Sweetpea & Willow Team
Fabulous service from Shane and Luke
Fabulous service from Shane and Luke. Am pleased with the product and delighted by the service at delivery.
18 april 2024
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Hello Claire,
Thank you for the lovely review. We are delighted you had a great experience shopping with us.
Best wishes
The Sweetpea & Willow Team
Beautiful lamp thing looks really warms…
Beautiful lamp thing looks really warms our living room.
Good service and communication through it.
19 april 2024
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Hello Danielle,
Thank you for the positive review and we are so glad we warmed up your cosy home! :0).
Have a lovely day.
The Sweetpea & Willow Team
Contemporary and beautiful terracotta vase.
We eventually received delivery of the beautiful vase that we ordered a few weeks ago which was too long for a delivery but S&W had made us aware and updated us accordingly. Plus great packaging ensuring the product is safe from incidental damage. This is the 2nd product we have bought from S&W and we would shop here again. Great selection of products!
19 april 2024
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Hello Rufaizal,
Thank you for the review and we are glad we kept you nicely informed along the journey.
Have a wonderful day and enjoy your products for years to come.
Best wishes
The Sweetpea & Willow Team
Amazing experience with an amazing…
Amazing experience with an amazing company who have amazing products… I was looking for a very specific bed of specific dimensions with a specific look and could get this with Sweatpea and willow… It was an international order it went smoothly and the products arrived in perfect condition! Loved to work with the sales team who had good ideas and helped with choices. Now I can’t wait to need more furniture to come back to the team with new needs!
1 mars 2024
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Hello,
Thank you for the kindness review, we do appreciate the feedback.
We are delighted you love your furniture and we certainly look forward to welcoming you back to shop in the future.
Best wishes
The Sweetpea & Willow Team
Beautiful table! Rapid delivery , broken item
I ordered 2 glass side tables which arrived within a week as said on the website. They are beautiful great quality, and look fantastic in lounge. However both boxes were heavily damaged by DPD their chosen delivery company and one table was smashed. The packaging was flimsy and honestly I’ve had stuff delievered form Amazon in a bigger box with better packaging! Not good packaging really! Lovely table though and am awaiting g a replacement for the broken one!
18 april 2024
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Hello Joanne,
Thank you for your feedback, it really is important so we can tweak this so it doesn’t happen again. Our customer care team have been in touch and we will get this resolved as soon as we can. Huge apologies for the inconvenience, we are happy you love the tables.
The Sweetpea & Willow Team
A premium service from Shane and…
Great premium service from Shane and Luke today!
18 april 2024
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Fiona,
Thank you for your lovely review. We will be sure to pass on your great feedback to all our teams.
Best wishes
The Sweetpea & Willow Team x
Great delivery and service
Wonderful company to deal with. Very responsive. Shane and Luke delivered our sofa with the utmost care and professionalism. Highly recommend!!!
11 april 2024
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Anna,
Thank you for taking time to leave a review. We will pass on your positive feedback to all our teams.
Have a really lovely day.
Take care.
The Sweetpea & Willow Team.
Lovely furniture, amazing delivery
The delivery of my desk from Sweetpea and Willow was exceptional. Shane and Luke were friendly and worked without fuss to assemble my furniture. Two genuinely lovely men that I hope get recognition for their amazing customer service! (The desk is also very nice too x)
11 april 2024
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Hi Tabitha,
Thank you for this wonderful review, our teams really do appreciate you taking time out of your day to do this. We shall let Shane and Luke know how impressed you were with their personal service as well as the rest of the teams involved.
Have a wonderful day.
The Sweetpea & Willow Team
Amazing products for less
Very fast and straightforward process and super fast delivery!
10 april 2024
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Hello,
Thanks so much for your review. We do appreciate your feedback.
Best wishes
The Sweetpea & Willow Team
Luke and Dan delivered my outdoor…
Luke and Dan delivered my outdoor furniture. Called ahead to ensure I was home, arrived with the time slot given. Super polite, efficient and left my garden spotless. Thank you!
9 april 2024
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Katya,
Thank you for your review. We do hope you have a lovely summer ahead with your garden furniture.
Have a lovely day.
The Sweetpea & Willow Team
Excellent service and products are very…
Excellent service and products are very smart
Installations team were brilliant - Tony and Dan
Highly recommended
3 april 2024
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Kris,
Many thanks for leaving a review. We shall pass on your comments to all relevant teams.
Have a great day.
The Sweetpea & Willow Team.
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