Rattan Direct Omdömen 6 514

Lovely table and very reasonably priced. Will look to use again.

Easy & quick.Good quality for the price.

When I phone up I get no satisfaction told the same all the time and still not heard about my rattern set this is disgraceful

Table arrived with glass smashed inside box customer service dont answer phone or emails terrible service
Luckily paid with pay pal so hopefully they will help me would not recommend company

Great experience - good communication from the company and delivery was quick and exactly when they said it would be. High quality furniture - exactly what we wanted. I would recommend,

Prompt delivery, good product.

I was really happy with the furniture I purchased, the 6 piece was as described and excellent quality. There was a slight delay with the delivery but I was kept informed of this and the communication throughout was excellent.

We wished we had ordered the ready assembled garden furniture that we bought over 5 years ago from Rattan,it was very robust and weathered well. The self assembly version is too lightweight and much more flimsy with lots of small plastic pieces in the boxes from the material used to cover the chairs ……as they say buy cheap buy twice

The item arrived and was what I believed it to be - sadly if I’d had the chance to sit on it first it’s unlikely I’d have bought it as it’s not as comfortable as I was hoping. The back cushions make the seat depth really small which was something I wasn’t expecting. I did see another set in B&Q that I wanted but it was sold out hence buying this one. So for me not great but others may like it

Great quality and delivery service. I'm glad the brand is back on its feet after the change of ownership

Great choice of furniture and we thought very reasonably priced.
I emailed the company to check delivery time as we were due to go away. Kelly replied very promptly and reassured us the furniture would arrive on time. Communication was excellent throughout with both Rattan and their couriers. We are so pleased with our outdoor sofa. Looking forward to some sunshine to sit on it!!

Placed an order for two seater sofa 4th March 2026. Delivery date was given for 14th to 22nd April. Received no delivery info from carrier. Contacted the RD company via email. Received a reply stating they had just taken delivery of the stock on 20th and l would receive it between 23rd April and 5th May! Heard nothing at all regarding a delivery from a carrier. Contacted the company by telephone today. Informed they are waiting for the stock to arrive between 15th to 28th May! I asked why l was given different information last week in a email. Told l was mis informed! Apologies were given but this seems to be endless, chasing the company for updates. Their website now states the new delivery in May. NOT what l was told when l ordered and what is stated on my order confirmation! The only reason l ordered from them was because the sofa and cushions match our dining set we got from them previously. Really annoyed!

Rattan Direct accepted an order from me in August 2025. After taking payment from my credit card, they told me they did not have the items in stock and were unable to fulfil the order. I was told that the items would be available in February 2026. I did not receive any notification that Rattan Direct had gone into administration. I chased the order in March, and have now been told that the new owners will not refund my money and will not fulfil my order (even though the website is still using the Rattan Direct name and is still offering the same items for sale).
Please don't bother with the standard reply telling me that you appreciate that this is frustrating and thanking me for my understanding. I consider it pretty shoddy really.

I'm starting to get the garden ready for summer, and upon getting my Ascot furniture cushions out of the cellar I decided they could do with replacing. I couldn't see a replacement set on the website so I phoned customer services where I was told that cushions are no longer sold separately. Apparently there's new owners (ATM Retail) since January of this year and they have decided to only sell the full furniture sets. The customer service agent also wouldn't give me the name of their supplier in order that I could try and obtain a set directly as this was "private information", and she couldn't advise of any other retailers who might have cushions for sale. So beware, if you buy a new furniture set from Rattan Direct you will not be able to replace the cushions (or the glass table top, as I had to a couple of years ago under the old ownership). Very disappointed.

Byron was most helpful in trying to resolve a problem with the arm rest of 2020 Sorrento lounger and will be in contact with him later this month to see if stock you are awaiting has arrived and resolves our problem.
Many Regards
Paul Carr

The company entered administration in November 2025 and has not issued refunds to customers who placed orders prior to that date. Despite this, sales appear to have continued and the website remained active. This raises serious concerns about how the situation has been handled and the company’s standards of business practice. If you order from this company, don't trust that you will receive your goods, or a refund.

We took delivery of an Aston 9 seater set for our holiday let in West Wales. Byron and the team at Rattan Direct were very helpful and organised a prompt delivery so that the set was available for our guests by the required date. The assembly was straightforward (all the parts are well numbered and a useful ratchet tool is provided). The instructions were clear and easy to follow.. The assembly took a few hours - there are some 85 bolts to put in! but there were no problems. The set looks great. Time will tell how it fares in the holiday let in the harsh West Wales climate, but it does come with a 2 year guarantee.

Very bad service, office chair we brought the arm rests were lose, even after we tighten the screws up, we sent 3 emails to them plus 2 complaimts on thier own home page. we still have not heard from them after 3 months.

Patio table was as described and delivered quickly. It looks good.