Sweetpea & Willow Omdömen 

I ordered two chest of drawers and they were delivered yesterday by Luke & Dan. They called the day before to confirm delivery and then 20 minutes before they arrived. Such a good service! First time I’ve ordered from Sweetpea & Willow but it definitely won’t be the last. First class!

Lovely delivery chaps Tony & Dan. Great experience from order to delivery. Thanks!

I had a brilliant experience after a problem with an item . Mary Moira was so supportive and helpful. I highly recommend this company.

Great item, quickly delivered with great communication. Tony & Dan delivered exactly when expected and were very helpful. Thank you

Absolutely horrendous company, literally have no communication skills what so ever. Ordered an item for £750 on the 21st of January after stating it was in stock on website to then be informed that it was out of stock and there would be a 6 week delay. As from the 12th of March I have not had any communication from Sweet Pea and Willow regarding this order. I think this is terrible communication from a company which comes across as high end. The product prices would definitely have you believe this. Extremely upset and frustrated with such terrible customer service.

Your response is totally untrue, if I have waited two months for a coffee table it’s pretty sure I don’t want a refund. May I ask why I was not contacted when the item came back into stock. I shouldn’t have to call you I’m the customer. I have never experienced such terrible service from OKA or John Lewis I just don’t think you are the correct company for me. I appreciate good service and this unfortunately did not happen with this company.

I placed the order for 2 sofas, 1 table and 1 bed. I had a discount code which offered me 35%. I checked out and was about to approve the payment when I realized I had not purchased 5 Year Structure and Stain Protection. I went back to my basket to update this for the sofa and when I tried to pay again all of a sudden the coupon was no longer valid.
I wrote to customer service and all they said was it was a glitch and it fixed it self so now I should apply a discount of 15%. I had all the screenshots to prove it but I guess that did not matter.
It is the English law that you have to offer it to the customer if it was seen with that price but I guess that did not matter. It is not really my problem if there is a glitch in the system.
As a customer service you should have to give me the discount which was offered to me and it was shown.
I just do not like this treatment thus definitely spending my money else where.

Tony and Daniel were on time for the delivery, very helpful installing the items and the items were fantastic - just as described!

Very happy with the drinks trolley - exactly the look I was looking for at a very reasonable price. Slight delay with delivery but excellent service from Natalie meant it arrived the next day!

The side table is beautiful and Shane and Tony were great at putting it together and clearing away any packaging.
I'm very pleased with my purchase and happy with the professional guys who put it together carefully.

We ordered wall lights and also 8 dining chairs from Sweetpea and Willow. Sadly one light had a manufacturing fault and try as we might we could not put the dining chairs together! Natalie in Customer Services has been amazing. A replacement lampshade has been ordered and the delivery team returned today to put the chairs together. Despite the issues, the items are beautiful and extremely good quality. I was super-impressed with the responsiveness and friendliness of Customer Services in particular. I’m giving 4 stars overall, but 5 to Natalie!

The sofa is beautiful and arrived within 2 weeks. Shane and Luke were lovely and did a superb job delivering and assembling it. Thank you both

Products are beautiful and superb quality.
Luke and Shane who delivered did a sterling job, they took great care and called with ETA.
The only reason I am not giving 5 stars is the furniture took longer than 6-8 weeks, then later than told with no communication or apology for wait/inconvenience.

Great communication and quality is amazing! Fast shipping and delivery by Shane & Tony was great. Definitely buy again.

Excellent service and fantastic product. Shane and Tony did a great job at delivering and assembling. Would highly recommend.

Shane and Tony delivered our bed and put it together.
They were kind and courteous and fantastic all round.
Very pleased with everything.
Thank you.
Paul

Lucy from the Sales team has been very responsive and helpful in connection with recent orders I made. Great sales service, easy to reach and making things smooth, I recommend!

Thanks to Lucy G for great service and advice on furniture so far. Easy to order through her and I’ll be coming back for more over the next few weeks as we complete our house. Love your selection of items too, a beautiful eclectic mix.

The sofas we ordered came within the allotted time frame and delivery guys were very careful of my flat as well as keeping the white couch spotless! Very happy with the service and absolutely love our couches!

We’ve ordered barstools, which unfortunately are on back order. They notified us within a couple days and allowed the option for a refund.

My response to Sweetpea & Willow:
I’m further disappointed with the lack of customer service and care I’ve received in relation to the courier. I am not incentivised at all to post a review and I have no reason to lie. In fact, I’ve never used trust pilot before, but I was so taken aback with the delivery service that I felt compelled to write a review.

Sweetpea & Willow’s response is the opposite to the private email chain I have with them. It’s interesting that they capitalise the word “never” because that’s the opposite of what the aggressive and agitated delivery men told me: accordingly to them 9/10 of Sweetpea & Willow deliveries are a “disaster” and they recommended that I should request a refund asap and buy a bed from another supplier. As mentioned below, the bed is faulty and the delivery men didn’t follow the instructions (apparently they didn’t need them) - I wish I could upload pictures of the fittings they didn’t use.

To bring my elderly mother into a public review is shocking when in fact she had to lift the parts for delivery men (after she told them to stop due to the scratch on the flooring and bashing a chandelier!) - which Sweetpea & Willow know about! It’s not unusual to be in the same room as someone (who’s an agitated stranger) who’s building a price of furniture in your own home. This was all set out to Sweetpea & Willow via voicemail, email and by the phone.

In addition, I left voicemails as delivery was occurring (the lines were shut because delivery took place in the evening) to express my concerns (I was audibly concerned and upset about the presence and behaviour of the delivery men) and I mentioned the alleged faults expressed by the men and the marks to walls etc. I’d also like to point out that the delivery men did not ask me sign anything to prove and/or summarise delivery etc (I was expecting this) - it was a late night job for them and they just wanted to rush back on the road at the cost of a shocking service.

I have an outstanding Caracole piece of furniture which I am excited to receive and Sweetpea & Willow have confirmed it will be delivered by a different courier.

My hope is that they can rectify this horrendous experience ASAP. I hope they can resonate and appreciate the frustration and concern that I have given “many emails” that I have sent to them. I spent a lot to time researching the furniture that should go into my home so I’m extremely disappointed that this is the result.

My original comment:
I’m very concerned and disappointed about the bed that I ordered from sweetpea and willow, in particular the “white glove service” and after care service, which has left me out of pocket by approximately £2,000 and with no bed.

The delivery men were agitated for no reason (one of the delivery men swore at me on the phone) and were aggressive. I have scratched floors and marked walls due to the delivery men’s heavy handiness.

The delivery man stated that some of brackets were bent and faulty but they proceeded to build the bed. The legs are squint, loose (supposedly also faulty). The instruction manual wasn’t followed and steps were missed. The bed is wobbly. A complete shambles. I was told that I cannot use the bed because it’s faulty and cannot bear any weight, but they couldn’t take the bed away with them….

I felt uncomfortable in my own house due to their aggressive and heavy handed behaviour. It was a horrible and upsetting experience, especially as a young female. Sweetpea & Willow do not appear to recognise this and will not give me a refund until they collect the bed, but they will not give me a timeframe for doing so. I’m left out of pocket and with a bed that is not fit for purpose.

Sweetpea & Willow were quick to contact me initially but I still have no real resolution to the bed; despite being out of pocket and I do not have bed I can use nor have I been refunded so I cannot buy a replacement bed.

I paid over £200 for white glove delivery but I now have to pay to get my flooring fixed and my walls repainted (which were just freshly painted) and also source a new bed. I’ve been massively inconvenienced.

The delivery men were very disparaging about Sweetpea & Willow which was also extremely uncomfortable. Be very wary of the delivery / courier service and follow up service from Sweetpea & Willow.

Shane and Luke were punctual, friendly and super quick to assemble and install! They deserve more than a drink at the end of the month!
Carcole table and Roma pouffe stool were lovely and great quality.