Went into liquidation, no money returned and no sofa delivered. Looking at companies house, the owners of Sweetpea and Willow have already registered another business in Harrogate. For those who are... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Jay and Stevie went above and beyond with the care they took with this delivery and assembly service. Cheerful and polite, despite having to carry heavy furniture up 2 flights of stairs, they assemble... Se mer
Företaget har svarat
Like with most things, occasionally something might not go perfectly—but what really matters is how it's handled. Natalie provided outstanding aftercare and truly went above and beyond. It's in moment... Se mer
Företaget har svarat
Excellent customer service. Hannah went above and beyond to get my order to me on time, she was quick in answering all my queries and everything she assured me of was met. Item arrived packaged really... Se mer
Företagsinformation
Skrivet av företaget
Founded in 2006, Sweetpea & Willow is the premier destination for high-end interiors that help make your house a home. We tirelessly source and hand-pick the best quality furniture to bring you a unique collection of home furnishings at the best possible prices. Our range includes 4500 items from luxury sofas and chairs, to beautiful bespoke beds, to stunning mirrors and light fittings, all the way through to elegant dining furniture - there is something for everybody. Love the way you live.
Kontaktuppgifter
Holbrooke House, TW10 6UA, Richmond, Storbritannien
- 0345 257 2627
- info@sweetpeaandwillow.com
- www.sweetpeaandwillow.com
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 16 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A responsive and caring company
I ordered a sculpture in early July. It arrived promptly but sadly was damaged with a piece broken off. The customer service was brilliant, replying immediately and after sending images, assessed the situation quickly. A replacement was sent, wrapped in copious layers of bubble wrap and perfect in every way. A beautiful ornament and an efficient, caring company. Well done Sweetpea & Willow

Svar från Sweetpea & Willow
Brilliant company, beautiful goods
I ordered a Chinese ceramic stool and it is just beautiful. Quickly despatched, delivered on time and really well packaged for a fragile item. 5-star service from start to finish - I will be back for more!

Svar från Sweetpea & Willow
Ease of ordering and swift delivery…
Ease of ordering and swift delivery .very nice product.

Svar från Sweetpea & Willow
Special thanks to Shane and Dan
Dan and Shane came to deliver heavy furniture, they went above and beyond to make sure it was delivered smoothly and so it was. They were an absolute pleasure; personable, professional with great auras. The job was done quickly and thoroughly. Wish all delivery drivers were just like them!

Svar från Sweetpea & Willow
Excellent service from start to finish
Excellent service from start to finish! After placing my order online, I was contacted by the service team to determine the best date for delivery. I could not take immediate delivery and so they held my item for two weeks. On the day of delivery, Luke and Dan were fantastic. I purchased a lovely sofa for my bedroom on the first floor and Luke and Dan managed to get it up the stairs (albeit it was a tight squeeze), without any damage to the walls or furniture. They even helped me rehang a large painting that I took off of the walls so that it wouldn't get damaged during delivery. I will definitely be purchasing with Sweetpea & Willow again. Thank you!

Svar från Sweetpea & Willow
Thank you Sweetpea & Willow
Super happy with our Deauville Table delivered and installed today by Shane and Luke. Made the process so easy and a pleasure for us. The whole experience exceeded our expectations! Table looks fantastic too and great quality😊

Svar från Sweetpea & Willow
Luxury products and service
Super impressed with Sweetpea & Willow. We have purchased smaller items from them before but never furniture. Our furniture arrived very quickly and the delivery team - Luke & Dan - were great - so polite, friendly and efficient. Top marks.

Svar från Sweetpea & Willow
Superb
Lovely products with great customer service and delivery.
Really pleased with my wall decor.

Svar från Sweetpea & Willow
Fantastic delivery service
Lovely bed. Tony and Dan delivered it with a smile and assembled it with great care. Also great that a 1h delivery slot can be chosen

Svar från Sweetpea & Willow
Did have a slight issue to start but…
Did have a slight issue to start but Mary was fantastic in resolving it and Tony the delivery driver was brilliant would highly highly recommend and love my item Thank you

Svar från Sweetpea & Willow
Long wait but great little stool really…
Long wait but great little stool really pleased with the product

Svar från Sweetpea & Willow
Excellent service from start to finish…
Excellent service from start to finish - order placement, order updates and delivery.

Svar från Sweetpea & Willow
Great Product and Service
Purchased a sideboard online. Initially had a few challenges with a couple of delivery attempts but once the in-house delivery team got involved, they worked magic! Superb delivery service from Tony, Dan F, Shane & Luke - very professional, friendly and handled the furniture, and our property, with respect. Natalie was absolutely fabulous in Customer Service all the way through, and James was also great in the dispatch team. I would highly recommend Sweetpea & Willow products and service. Very happy with our sideboard - thank you! Despite the challenges experienced, which were out of the control of S&W and well handled by them, 5 stars ⭐️⭐️⭐️⭐️⭐️

Svar från Sweetpea & Willow
Excellent high end quality products.
Excellent high end quality products.
A really beautiful shop, our item was package with the upmost care to prevent any breakage.
Would highly recommend.
Thank you S&W.

Svar från Sweetpea & Willow
Beautiful lamp
Beautiful lamp, efficient delivery. Really pleased with service.

Svar från Sweetpea & Willow
Fab product and great service
I have visited the store a couple of times. It was quite inspirational as we were in the middle of a home transformation. I had been on the lookout out for a velvet sage green chair for my bedroom. I came across this “one only” chair in the outlet whilst browsing recently. It was just too good to miss. When it arrived, very promptly, it exceeded my expectations. Colour is an absolute perfect match. The quality is superb and comfort matches everything else. 10 out of 10. Great discount and Klarna over 3 months 0% interest.
I’m delighted.
DHL - yes it was delivered on time but courier just dumped it on doorstep and didn’t even knock. If I had been on my own I would have struggled but that is no reflection on the chair or Sweetpea & Willow. Would absolutely buy from them again. Thank you.

Svar från Sweetpea & Willow

Svar från Sweetpea & Willow
Great service
Great service from Sweetpea and Willow. Delivery really quick. So pleased with my vase, lovely quality, little bigger than I expected but that's a plus. Great value. Would definitely recommend and will definitely check their site if I need anything in the future

Svar från Sweetpea & Willow
Thank you to Shane & Andrew who…
Thank you to Shane & Andrew who installed my new bed. Impeccable service, very professional and kind. By the way my bed is lovely.

Svar från Sweetpea & Willow
Bought a Jonathan Adler rocket decanter…
Bought a Jonathan Adler rocket decanter that was the cheapest online, and they delivered by courier free of charge. It takes pride of place on the bar! Lucy in sales was also extremely helpful and polite. Thank you for a five star service, Five Star coincidentally are playing on the radio!

Svar från Sweetpea & Willow
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