Sweetpea & Willow Omdömen 

970
•
TrustScore 3 av 5

3,1

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Went into liquidation, no money returned and no sofa delivered. Looking at companies house, the owners of Sweetpea and Willow have already registered another business in Harrogate. For those who are... Se mer

Betygsatt 5 av 5 stjärnor

Jay and Stevie went above and beyond with the care they took with this delivery and assembly service. Cheerful and polite, despite having to carry heavy furniture up 2 flights of stairs, they assemble... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Like with most things, occasionally something might not go perfectly—but what really matters is how it's handled. Natalie provided outstanding aftercare and truly went above and beyond. It's in moment... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Excellent customer service. Hannah went above and beyond to get my order to me on time, she was quick in answering all my queries and everything she assured me of was met. Item arrived packaged really... Se mer

Företagsinformation

  1. Möbelaffär
  2. också i
  3. Butik med vardagsrumsmöbler
  4. Lampbutik
  5. Soffbutik
  6. Sovrumsmöbler

Skrivet av företaget

Founded in 2006, Sweetpea & Willow is the premier destination for high-end interiors that help make your house a home. We tirelessly source and hand-pick the best quality furniture to bring you a unique collection of home furnishings at the best possible prices. Our range includes 4500 items from luxury sofas and chairs, to beautiful bespoke beds, to stunning mirrors and light fittings, all the way through to elegant dining furniture - there is something for everybody. Love the way you live.


Kontaktuppgifter

3,1

Medel

TrustScore 3 av 5

970 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 16 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,1

Alla omdömen

(970)

49 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

A responsive and caring company

I ordered a sculpture in early July. It arrived promptly but sadly was damaged with a piece broken off. The customer service was brilliant, replying immediately and after sending images, assessed the situation quickly. A replacement was sent, wrapped in copious layers of bubble wrap and perfect in every way. A beautiful ornament and an efficient, caring company. Well done Sweetpea & Willow

3 juli 2024
Omdöme utan inbjudan
Logotyp för Sweetpea & Willow

Svar från Sweetpea & Willow

Hi there Ian,

Thank you for the fabulous review and also your patience with the damaged piece. We are delighted we could replace it so quickly and efficiently.

Have a really great day.

The Sweetpea & Willow Team

Betygsatt 5 av 5 stjärnor

Brilliant company, beautiful goods

I ordered a Chinese ceramic stool and it is just beautiful. Quickly despatched, delivered on time and really well packaged for a fragile item. 5-star service from start to finish - I will be back for more!

18 juli 2024
Omdöme utan inbjudan
Logotyp för Sweetpea & Willow

Svar från Sweetpea & Willow

Tracey,

Thank you for the great review.

We do hope you love your stool for years to come.

Have a wonderful day.

The Sweetpea & Willow Team

Betygsatt 5 av 5 stjärnor

Ease of ordering and swift delivery…

Ease of ordering and swift delivery .very nice product.

19 juli 2024
Omdöme utan inbjudan
Logotyp för Sweetpea & Willow

Svar från Sweetpea & Willow

Yvonne,

Many thanks for your kind review, we are delighted you had a great experience with us. We look forward to serving you again in the near future.

The Sweetpea & Willow Team

Betygsatt 5 av 5 stjärnor

Special thanks to Shane and Dan

Dan and Shane came to deliver heavy furniture, they went above and beyond to make sure it was delivered smoothly and so it was. They were an absolute pleasure; personable, professional with great auras. The job was done quickly and thoroughly. Wish all delivery drivers were just like them!

16 juli 2024
Omdöme utan inbjudan
Logotyp för Sweetpea & Willow

Svar från Sweetpea & Willow

Thank you for the wonderful review. We will be sure to pass on your lovely feed back to our teams.

Have a lovely day.

The Sweetpea & Willow Team

Betygsatt 5 av 5 stjärnor

Excellent service from start to finish

Excellent service from start to finish! After placing my order online, I was contacted by the service team to determine the best date for delivery. I could not take immediate delivery and so they held my item for two weeks. On the day of delivery, Luke and Dan were fantastic. I purchased a lovely sofa for my bedroom on the first floor and Luke and Dan managed to get it up the stairs (albeit it was a tight squeeze), without any damage to the walls or furniture. They even helped me rehang a large painting that I took off of the walls so that it wouldn't get damaged during delivery. I will definitely be purchasing with Sweetpea & Willow again. Thank you!

9 juli 2024
Omdöme utan inbjudan
Logotyp för Sweetpea & Willow

Svar från Sweetpea & Willow

Nazy,

Thank you for this wonderful review. We are so pleased that our team went over and above as we always try to do. Enjoy your lovely sofa for years to come.

Best wishes

The Sweetpea & Willow Team

Betygsatt 5 av 5 stjärnor

Thank you Sweetpea & Willow

Super happy with our Deauville Table delivered and installed today by Shane and Luke. Made the process so easy and a pleasure for us. The whole experience exceeded our expectations! Table looks fantastic too and great quality😊

8 juli 2024
Omdöme utan inbjudan
Logotyp för Sweetpea & Willow

Svar från Sweetpea & Willow

Hello Mrs P,

Thank you for the review, we really appreciate you taking the time out of your day to leave feedback. We are delighted you had a fabulous experience. Enjoy your gorgeous table.

Have a lovely day.

The Sweetpea & Willow Team



Betygsatt 5 av 5 stjärnor

Luxury products and service

Super impressed with Sweetpea & Willow. We have purchased smaller items from them before but never furniture. Our furniture arrived very quickly and the delivery team - Luke & Dan - were great - so polite, friendly and efficient. Top marks.

4 juli 2024
Omdöme utan inbjudan
Logotyp för Sweetpea & Willow

Svar från Sweetpea & Willow

Hello Nick,

Thank you for being a repeat customer that does mean a lot to us.

We appreciate your review and will make sure all our teams receive the positive feedback.

Have a great day.

The Sweetpea & Willow Team

Betygsatt 5 av 5 stjärnor

Superb

Lovely products with great customer service and delivery.

Really pleased with my wall decor.

27 juni 2024
Omdöme utan inbjudan
Logotyp för Sweetpea & Willow

Svar från Sweetpea & Willow

Hello Maxine,

We are delighted you had a great shopping experience with us. We hope to serve you again soon.

Have a lovely day.

The Sweetpea & Willow Team

Betygsatt 5 av 5 stjärnor

Fantastic delivery service

Lovely bed. Tony and Dan delivered it with a smile and assembled it with great care. Also great that a 1h delivery slot can be chosen

2 juli 2024
Omdöme utan inbjudan
Logotyp för Sweetpea & Willow

Svar från Sweetpea & Willow

Julian,

Many thanks for the review. All feedback will be passed on to our lovely teams.

Many thanks

The Sweetpea & Willow Team

Betygsatt 5 av 5 stjärnor

Did have a slight issue to start but…

Did have a slight issue to start but Mary was fantastic in resolving it and Tony the delivery driver was brilliant would highly highly recommend and love my item Thank you

26 juni 2024
Omdöme utan inbjudan
Logotyp för Sweetpea & Willow

Svar från Sweetpea & Willow

Jan,

Huge apologies for any small issues at the beginning but glad we managed to resolve them quickly. Delighted you’re now happy with everything.

Have a lovely day.

The Sweetpea & Willow Team

Betygsatt 4 av 5 stjärnor

Long wait but great little stool really…

Long wait but great little stool really pleased with the product

25 juni 2024
Omdöme utan inbjudan
Logotyp för Sweetpea & Willow

Svar från Sweetpea & Willow

Johnnie,

Apologies for the wait in the stool but delighted you love it.

Thank you for the honest review we do appreciate all feedback.

Best wishes

The Sweetpea & Willow Team

Betygsatt 5 av 5 stjärnor

Excellent service from start to finish…

Excellent service from start to finish - order placement, order updates and delivery.

17 juni 2024
Omdöme utan inbjudan
Logotyp för Sweetpea & Willow

Svar från Sweetpea & Willow

Hello,

Thank you for your review we do appreciate you taking time out of your day to give us lovely feedback.

Have a wonderful day

The Sweetpea & Willow Team

Betygsatt 5 av 5 stjärnor

Great Product and Service

Purchased a sideboard online. Initially had a few challenges with a couple of delivery attempts but once the in-house delivery team got involved, they worked magic! Superb delivery service from Tony, Dan F, Shane & Luke - very professional, friendly and handled the furniture, and our property, with respect. Natalie was absolutely fabulous in Customer Service all the way through, and James was also great in the dispatch team. I would highly recommend Sweetpea & Willow products and service. Very happy with our sideboard - thank you! Despite the challenges experienced, which were out of the control of S&W and well handled by them, 5 stars ⭐️⭐️⭐️⭐️⭐️

16 april 2024
Omdöme utan inbjudan
Logotyp för Sweetpea & Willow

Svar från Sweetpea & Willow

Hi Mazza,

Thank you for this amazing review.

We will be sure to pass on your feedback to all relevant teams.

We hope you enjoy your side board for many years to come.

Kindest regards

The Sweetpea & Willow Team

Betygsatt 5 av 5 stjärnor

Excellent high end quality products.

Excellent high end quality products.
A really beautiful shop, our item was package with the upmost care to prevent any breakage.
Would highly recommend.
Thank you S&W.

30 maj 2024
Omdöme utan inbjudan
Logotyp för Sweetpea & Willow

Svar från Sweetpea & Willow

Hello Charles,

Thank you for such a lovely review we do appreciate you taking time out of your day. We will be sure to pass on your positive comments to our teams.

Have a wonderful day.

Best wishes

The Sweetpea & Willow Team

Betygsatt 5 av 5 stjärnor

Beautiful lamp

Beautiful lamp, efficient delivery. Really pleased with service.

14 maj 2024
Omdöme utan inbjudan
Logotyp för Sweetpea & Willow

Svar från Sweetpea & Willow

Hello Steve,

Many thanks for the positive review we do appreciate it.

We hope you enjoy your lamp for years to come.

Best wishes.

The Sweetpea & Willow Team

Betygsatt 5 av 5 stjärnor

Fab product and great service

I have visited the store a couple of times. It was quite inspirational as we were in the middle of a home transformation. I had been on the lookout out for a velvet sage green chair for my bedroom. I came across this “one only” chair in the outlet whilst browsing recently. It was just too good to miss. When it arrived, very promptly, it exceeded my expectations. Colour is an absolute perfect match. The quality is superb and comfort matches everything else. 10 out of 10. Great discount and Klarna over 3 months 0% interest.
I’m delighted.
DHL - yes it was delivered on time but courier just dumped it on doorstep and didn’t even knock. If I had been on my own I would have struggled but that is no reflection on the chair or Sweetpea & Willow. Would absolutely buy from them again. Thank you.

1 maj 2024
Omdöme utan inbjudan
Logotyp för Sweetpea & Willow

Svar från Sweetpea & Willow

Hello,

Thank you for your review and we are delighted that you had a wonderful experience with us. We take great pride in our showroom and it’s wonderful you felt inspired by your visit here.

We hope you have some wonderful days in your new chair.

Best wishes

The Sweetpea & Willow Team

Betygsatt 5 av 5 stjärnor

Lovely products

Lovely products , fast delivery and well packaged

13 maj 2024
Omdöme utan inbjudan
Logotyp för Sweetpea & Willow

Svar från Sweetpea & Willow

Hello Oliver,

Thank you for the lovely review. We are delighted you are happy with your overall experience and we look forward to welcoming you back to shop again soon.

Best wishes

The Sweetpea & Willow Team

Betygsatt 5 av 5 stjärnor

Great service

Great service from Sweetpea and Willow. Delivery really quick. So pleased with my vase, lovely quality, little bigger than I expected but that's a plus. Great value. Would definitely recommend and will definitely check their site if I need anything in the future

8 maj 2024
Omdöme utan inbjudan
Logotyp för Sweetpea & Willow

Svar från Sweetpea & Willow

Hello Alan,

Many thanks for leaving a lovely review. We hope you enjoy your vase for years to come.

Have a wonderful day.

The Sweetpea & Willow Team

Betygsatt 5 av 5 stjärnor

Thank you to Shane & Andrew who…

Thank you to Shane & Andrew who installed my new bed. Impeccable service, very professional and kind. By the way my bed is lovely.

1 maj 2024
Omdöme utan inbjudan
Logotyp för Sweetpea & Willow

Svar från Sweetpea & Willow

Hello,

We are delighted you had a great experience with us, we do appreciate your feedback and also pleased that you love your beautiful bed. We hope you have many sweet dreams at slumber time.

Have a fabulous day

The Sweetpea & Willow Team

Betygsatt 5 av 5 stjärnor

Bought a Jonathan Adler rocket decanter…

Bought a Jonathan Adler rocket decanter that was the cheapest online, and they delivered by courier free of charge. It takes pride of place on the bar! Lucy in sales was also extremely helpful and polite. Thank you for a five star service, Five Star coincidentally are playing on the radio!

30 april 2024
Omdöme utan inbjudan
Logotyp för Sweetpea & Willow

Svar från Sweetpea & Willow

Hello Teresa,

Thank you for your lovely review and hope your enjoying Five star on the radio! 😆

We do appreciate the feedback and will pass on your feedback to all the staff.

Have a lovely day

The Sweetpea & Willow Team

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