Sweetpea & Willow Omdömen 

The worst company I've ever bought from. I bought an expensive TV unit, when I tried to open the cupboard door, it came off completely. From the look of it, it had previously broken and someone had tried to glue it back on, but the thin strip of wood had come off. Absolutely shocking given the inclusion of a certificate stating it had been quality checked inside the other cupboard. I emailed the company, received no response. Called a few days later, no apology and then nothing happened. Emailed again a few days ago and they won't refund me until they can arrange for the item to be collected, which is ridiculous given they certainly shouldn't be reselling this item. Bad quality furniture for a hefty amount of money and terrible customer service.

When I’m lucky enough to treat our home or someone special in our life to a gorgeous piece, Sweetpea and Willow are my ‘go to.’ Not only is everything of the highest quality, be it a sofa or chopping board, everything is made so beautifully and delivered/packaged perfectly and promptly. I have recommended them to lots of friends and family over the years and will always be a faithful customer.

A very helpful company first time buying from them will definitely be shopping again ! Speedy delivery excellent quality chairs just fabulous

Ordered a desk online from Sweet Pea & Willow on 20/08/24. Order was to be delivered in 5-6 weeks - I paid an extra £97 to have the desk built in a room of my choice (white glove delivery service) - that's what I ordered and not what I've got!

Received an email from Sweet Pea on 03/10/24 with an order update saying it will be a further 12+ weeks to receive the order into their warehouse. I rang Sweet Pea and they promised to get the order processed in 6+ weeks (after waiting almost 7 weeks already). Sounds like the order was never processed properly in the first place.

Waited another 6 weeks and I chased on 18/11/24 - they said the order is due into their warehouse later that week and when it arrives, they will call me to arrange a delivery.

On 21/11/24, at 08.50 while at work I received a phone call from a delivery driver saying he is 10min away from my home - sorry no delivery was arranged with Sweet Pea for that day and I had to contact their warehouse to rearrange. After 4 calls, I eventually got a call back from a third party logistics company and delivery was agreed for today 25/11/24.

I took today off work to be at home for the delivery and got a phone call at lunchtime today to say they want to arrange a delivery for tomorrow!! It was arranged for today! I said this wasn't possible as I was back at work tomorrow and I asked them to call me back in an hour as I need to arrange with work when is possible to be at home next. Half an hour later, I get a text from them saying they will deliver it tomorrow between 12.00-15.00. I replied back saying NO, I'm not at home. They then asked if they could deliver to a neighbour!! I paid £97 for a white glove delivery service, not something to be delivered to a neighbour. I rang and spoke to Natalie at Sweet Pea at lunchtime today and never received a call back as promised.

This is just appalling service. They have their own Sweet Pea vans that are supposed to do white glove delivery but I apparently live outside their radius so they have outsourced my white glove delivery to a courier company in Wolverhampton - I live 8 miles away from Sweet Pea in South West London.

So disappointed in Sweet Pea in the length of time to process my order and then outsourcing their white glove service to a courier. I thought they were a premium company by the prices they charge but my experience of them is shocking. Their communications, logistics and delivery company are abysmal.

Please make sure if you are ordering goods from Sweet Pea, that you get it agreed that Sweet Pea will do the delivery themselves in their own fleet of vans and not an unreliable courier company from Wolverhampton.

I had an extremely disappointing experience with this company due to their lack of communication and poor handling of my order. After placing an order and having my payment taken, I waited over six weeks without any updates on the status of my purchase. When I finally contacted them to follow up, I discovered that the order had been canceled due to a pricing error—something the company failed to inform me about.

Despite their terms and conditions stating they would notify customers of such issues, they made no effort to communicate with me or promptly refund my money. Instead, it was left to me to chase for answers, which is unacceptable for any reputable company.

When they finally responded, the focus was entirely on justifying the pricing error, with no meaningful acknowledgment of their poor communication, the delays, or the inconvenience caused to me. Their apologies felt hollow and dismissive, and their resolution did not reflect the level of service I expected.
I cannot recommend this company due to their lack of professionalism and failure to treat customers with fairness and transparency. I hope they take steps to improve their processes and customer service to prevent others from experiencing the same frustration.

I ordered a cushion, it arrived quickly and was beautiful. I knocked 1 star off as delivery was expensive for the 1 item, saying that, I would still use Sweetpea & Willow again.

The quality of their products is second to none, they make such a statement and offer a USP to any display.

Really like my purchase which was a good sale price. Great for the coffee table to keep remote & charging cables tidy.

Purchased the wood & marble circus lamp back in May (only just unpacked as was decorating ) & I couldn’t be more delighted with it. I was kept up to date with del & I would 100% recommend Sweetpea & Willow

So happy with my lovely console table well packed looks lovely great customer service lovely kind delivery men .. Nice customer service team top class service from me and a big Thank you xxxx

Ordered beautiful counter stools- speedy delivery, easy to assemble and wonderful customer service.

I have just received our beautiful dining table. Firstly I asked when I ordered the table, whether we could opt for the quickest delivery possible, as we needed our table for an event this weekend. They delivered! Nothing was too much trouble. Our delivery team Luke and Shane were so lovely, patient and professional. They made the whole process a breeze, even when assembling the very large dining table while trying to keep noise to a minimum as my son was asleep upstairs (we didn’t hear a peep!) Thank you so much from a delighted customer!

Delivery department is excellent. Easy to get hold of and great communication. Shane & Andrew provided first class white glove delivery service. Thank you!

Easy and efficient, quick delivery. Item was packed and protected well. I would certainly buy from them again

Exceptional service.
From online search and selection then phone advise with Lucy and prompt delivery everything was just great
Fill five star
Thanks for great service

Amazing service. I wanted a specific pillow from a European supplier that they stock. I saw it on the suppliers website (the supplier don’t sell direct to consumer, only via stockists) but not on S&W site. I asked them if they could get it for me and S&W made me a same day custom listing on the website so that I could buy it through them.

Always great service and top products. Some great sale bargains too!

Unfortunately I’ve given one star as could not send on no stars ..?
Sofa I received was marked in several
Places …piping hanging right off
I was Offered a repair on a brand new sofa can you believe which I obviously refused
Was going to exchange for a different sofa they were not willing to assist with my requests I required in leather
I’m a 63 year old woman… I’m disabled I suffer from complex health conditions which all this stress have caused my Asthma to worsen
On delivery I had to have my windows removed at my own expense and choice as had no other choice
I have requested a refund due to the attitude I’ve experienced
I have advised I want this sofa removed asap
To make room for new sofa I have purchased from another company which needs to be paid for as they will not refund me untill sofa has been collected
They are expecting me to pay for the removal of the window
If I was returning for any other reason would be happy to do
Apparently a meeting had been held with Natalie and the director who is refusing to pay for the window fitter to remove and replace my window back
This has been reported to trading standards
Obviously under the circumstances the sofa
Dose not meet description ….
not of satisfactory quality…
not fit for purpose
If sofa would have arrived with no faults
I would not be facing this issue

The sofa is fantastic quality and the team is extremely helpful at answering queries and getting the specifications just right. The delivery team of Tony and Luke were lovely too. Very friendly, respectful about shoes etc. and got the sofa exactly how we wanted it.