Went into liquidation, no money returned and no sofa delivered. Looking at companies house, the owners of Sweetpea and Willow have already registered another business in Harrogate. For those who are... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Jay and Stevie went above and beyond with the care they took with this delivery and assembly service. Cheerful and polite, despite having to carry heavy furniture up 2 flights of stairs, they assemble... Se mer
Företaget har svarat
Like with most things, occasionally something might not go perfectly—but what really matters is how it's handled. Natalie provided outstanding aftercare and truly went above and beyond. It's in moment... Se mer
Företaget har svarat
Excellent customer service. Hannah went above and beyond to get my order to me on time, she was quick in answering all my queries and everything she assured me of was met. Item arrived packaged really... Se mer
Företagsinformation
Skrivet av företaget
Founded in 2006, Sweetpea & Willow is the premier destination for high-end interiors that help make your house a home. We tirelessly source and hand-pick the best quality furniture to bring you a unique collection of home furnishings at the best possible prices. Our range includes 4500 items from luxury sofas and chairs, to beautiful bespoke beds, to stunning mirrors and light fittings, all the way through to elegant dining furniture - there is something for everybody. Love the way you live.
Kontaktuppgifter
Holbrooke House, TW10 6UA, Richmond, Storbritannien
- 0345 257 2627
- info@sweetpeaandwillow.com
- www.sweetpeaandwillow.com
3,1
Medel
970 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 16 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I’m a returning customer and very…
I’m a returning customer and very pleased with my dining chairs! Natalie in customer care was extremely efficient and made sure my chairs arrived on time. I will certainly be ordering again in the near future.
19 december 2025
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Hello Alex,
Many thanks for your review. We are so glad you have your lovely chairs in time for the holiday season.
We look forward to welcoming you back again as a returning customer soon. We shall pass on your feedback to the teams.
Have a lovely day.
The Sweetpea & Willow Team
Excellent customer service
Excellent customer service. Hannah went above and beyond to get my order to me on time, she was quick in answering all my queries and everything she assured me of was met. Item arrived packaged really well, item in perfect condition. Many thanks Hannah Hurst.
11 december 2025
Omdöme utan inbjudan
Exceptional customer service
Exceptional customer service - incredibly quick responses and nothing was too much trouble with a large order we placed. A special thanks to Hannah H for making our experience so great.
4 december 2025
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Hello James,
Many thanks for your lovely review, we are so pleased you had a great service and we will of course let our team including Hannah know of your wonderful feedback.
Have a wonderful day.
The Sweetpea & Willow Team.
Superb quality
We ordered an ornate fire guard and when it arrived we were over the moon, it looks fantastic and the quality is superb.
2 december 2025
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Hello,
Thank you for taking time to leave a review and we do hope you enjoy your fire guard for years to come.
Have a lovely day.
The Sweetpea & Willow Team
I will admit
I will admit, we weren’t off to a good start with our order. We paid for our order to then be contacted to say our items were out of stock. But with the support from Emma she helped me pick new furniture and I love it. Emma’s support has went a long way and I’m truly greatful. The furniture is amazing,
Classy,
Bespoke and so conformable.
10 december 2025
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Hello,
Thank you for your review, we are sorry that your items were out of stock when it came to ordering them, stock can shift quickly but Im so delighted we managed to help you find a lovely alternative and your so happy.
We hope you enjoy your pieces for years to come.
Best wishes
The Sweetpea & Willow Team
Beautiful product very securely…
Beautiful product very securely wrapped. Stylish website and product seems to match!
10 december 2025
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Hello Lousia,
Thank you for the review and the compliments about our site and products it really does mean a lot to us as a team.
Have a beautiful day.
Many thanks
The Sweetpea and Willow Team
Amazing Customer service and very easy…
Amazing Customer service and very easy to work with and design your perfect dream home especially Hannah!
27 november 2025
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Max,
Many thanks for your review. We are so pleased you had a wonderful experience, we will be sure to pass on the lovely comments to the team.
Have a super day.
Best wishes
The Sweetpea & Willow Team
Svar från Sweetpea & Willow
Julia,
Thank you for the lovely review. We hope you enjoy your lillies for years to. come.
Have a lovely day
Love The Sweetpea & Willow Team
Beautiful furniture
Beautiful furniture, with great service from the delivery team. I ordered around £6000 of furniture and had the white glove delivery, which was excellent thanks to the chaps delivering. I am still waiting on some furniture, but unlike places such as the horrific House of Isabella, the team actually stay in touch and keep you updated. I cannot recommend them enough.
24 oktober 2025
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Hello Nika,
Thank you for the wonderful review. We are delighted we delivered a high quality service to you. We do hope you're enjoying your beautiful pieces now and in the future.
Thank you again.
The Sweetpea & Willow Team.
Beautifully made dining table
Beautifully made dining table. Helpful customer service team ( thanks to Natalie) and brilliant delivery service.
7 november 2025
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Hello Allie,
Thank you for your review, we will be sure to pass on your lovely comments to our teams.
We hope you have many memorable meals around your new dining table.
Best wishes
The Sweetpea & Willow Team
Svar från Sweetpea & Willow
Hello Alexander,
Many thanks for leaving a lovely review. We do appreciate all feedback.
Have a lovely day.
The sweetpea & Willow Team
Excellent service thanks
Jay and Stevie went above and beyond with the care they took with this delivery and assembly service. Cheerful and polite, despite having to carry heavy furniture up 2 flights of stairs, they assembled with care and reported ( and took away) 2 faulty chairs. Tidied up after themselves. Far exceeded expectations. Thanks both
14 november 2025
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Johanna,
Thank you for your review, we will pass on your lovely feedback to our teams, it's much appreciated.
Have a wonderful day.
The Sweetpea & Willow Team.
Top company with top quality products…
Top company with top quality products and Natalie from customer service was excellent and super responsive!
12 november 2025
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Hello Alexis,
Thank you for the review, we will pass on your lovely comments to the team. Do enjoy your goodies from us.
Best wishes.
The Sweetpea & Willow Team
Beautiful Ottoman
Beautiful Ottoman, ordered in the sale and was delivered in 2 days. Would definitely recommend Sweetpea & Willow and will be buying from them again in the future.
3 november 2025
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Hello Sarah,
Thank you for leaving a lovely review. We're delighted you had a wonderful experience with us.
Have a lovely day.
Best wishes
The Sweetpea & Willow Team
Sweet pea & willow..A great discovery …
I found Sweetpea & Willow whilst endlessly searching for the perfect shearling chair. They have that personal service that is usually so hard to find and I was kept well updated and informed right up to delivery and beyond! The chair is everything I had in my head, it’s perfect, high quality and best of all extremely comfortable. I will definitely take the time to recommend to friends and look forward to having a leisurely peruse through their extensive range of beautiful pieces in the future. Thanks all x
29 oktober 2025
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Hello Em,
Arhh thank you for the loveliest of reviews, it means so much to our team.
We are so glad you found us and hope to be able to serve you and your friends in the near future.
Have a wonderful day.
The Sweetpea & Willow Team
Outstanding aftercare
Like with most things, occasionally something might not go perfectly—but what really matters is how it's handled. Natalie provided outstanding aftercare and truly went above and beyond. It's in moments like these that you see the real values of a company, and I can only say great things about the experience.
24 oktober 2025
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Hello Claire,
Thank you for your feedback we do appreciate your comments and we will endeavour to improve on all aspects mentioned. we are delighted that we turned things around and gave you a fabulous service.
Take care
The Sweetpea & Willow Team
First Order Placed
This is the first order I have place with Sweetpea & Willow and I found them very professional. The product was amazing and really high quality. The delivery was in the time frame they quoted. I will be purchasing from here again.
22 oktober 2025
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Hello,
Many thanks for the lovely review, it really is appreciated.
Have a lovely day
The Sweetpea & Willow Team
States online 5-10 working days for…
States online 5-10 working days for delivery. Ordered a dining table and it arrived today, 6 weeks after the order date! The table arrived but the wrong one was sent. Completely unacceptable! Awaiting a response from a lodged complaint.
2 oktober 2025
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Hello Paul,
Thank you for your review. We have found your order and it seems there have been slight delays on both the suppliers part and our delivery team and we can only apologies.
I believe our team are in touch and organising a replacement as soon as possible.
We have put this at high priority and we will aim to get this sorted as soon as we can.
We thank you for your patience.
Best wishes
The Sweetpea & Willow Team
Adam facilitated my query with such…
Adam facilitated my query with such professional manner! Fabulous!
26 september 2025
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Hello Jade,
Thank you for the lovely review. We will be sure to pass on your positive feedback to our team including Adam.
Many thanks again.
The Sweetpea & Willow Team
The customer service provided was excellent…
The customer service provided was excellent. Every time I rang I was greeted by a polite person that was very helpful to assist in any queries. The email presence was also prompt and thorough.
The team were professional, accommodating at all times. I would definitely recommend them.
Lucy is an asset the Sweetpea and Willow.
19 september 2025
Omdöme utan inbjudan
Svar från Sweetpea & Willow
Hello Gurpreet,
Thank you so much for such a positive review, it means a lot to team Sweetpea.
We will make sure the team are informed.
We hope you enjoy your Sweetpea goodies for years to come.
Best wishes
The Sweetpea & Willow Team
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