Sweetpea & Willow Omdömen 

I am currently awaiting a substantial refund that was confirmed would be processed within a specific timeframe but has not been received.

Despite multiple attempts to contact the company via email and phone, I have received no response. Live chat is unavailable and phone calls direct customers back to email. Communication appears to have stopped entirely.

As a small business, this has had a significant impact on my cash flow and is extremely concerning.

Based on my experience, I would urge others to exercise caution and ensure they are comfortable with the level of communication and service before placing an order.

I hope the company addresses this matter urgently and restores confidence.

I don’t normally leave negative reviews but as I have exhausted all other options I have no choice. I was asked to purchase a mug for a family member for Christmas which was purchased 3rd December 2025. I’ve never shopped at Sweetpea and Willow before; when I realised the lead time was 3 weeks I was disappointed but then thought I would receive it in time for the family member’s birthday at the end of February. To date I have still not received the item. I have chased it with the team to be told they would ask the supplier. My subsequent message does not appear to have been delivered. The mug was not expensive (and I assume this is why my order has not been chased, and why communication does not seem to be important to the team) however the principle of ordering an item to wait over 2 months for it to arrive is unacceptable. From reading the reviews it seems that this is a common theme for this company. What a shame as supporting independent and/or family businesses is extremely important to my family and me. I will be attempting to contact for a refund if I hear nothing else. I would not recommend using this company unfortunately. Spend your money elsewhere.

Ordered 4 barstools from S&W only 2 arrived .
I called them and explained the situation. Hanna who I spoke to said she would investigate but wouldn’t give me a timeline as to when she would get back to me with any more information.
I have tried to call her back but there is a bizarre message about having a limited team due to civid 19 … that been over a week now and heared nothing at all .
They have not responded to emails phone calls or DMs from me or my partner. These stools are an expensive purchase … so buyer beware !! .
SWEETPEA and WILLOW can you please get back to your customers who have paid a lot of money to you .

Ordered Travertine coffee table, waited 5 weeks for it to be produced. Arrived late last Friday damaged. large crack line extending across table. Again i understand that things occasional can be faulty but worst part is absolutely no customer service. Phone lines are shut and using outdated auto message: due to covid 19 staff is short and experience high volume of calls. Whatsapp is not functioning, instagram comments are closed for public. nobody responding to emails. Its surprising that a company with such a solid track record is willing to risk its reputation over something as basic as customer communication.

Still waiting for bar stools ordered on 2nd Jan. Never reply to emails, phone never gets answered. Is this company still in business? Will seek a refund from the credit card company if no progress in another week or two. A simple update shouldn't be that hard to provide to your customers even if there are delays!

Worst company ever to deal with all of a sudden you can’t contact by email and they don’t ever answer calls and now in 2026 the answerphone says because of Covid that they are running with a reduced staff and to leave a message and they never ever get back to you AVOID AT ALL COSTS

I recently bought two wall lights from S & W and when I have tried to contact the company by phone, I only get an answering service that says "due to Covid 19 restrictions, we are operating with a small team, and we will answer emails only." Seriously, this is 2026!
I have sent multiple emails which have gone unanswered. I have no idea when / IF I am ever going to receive my order. Absolutely unprofessional.
EDIT: One of the worst parts is that I have noticed they are answering positive reviews on this site as late as mid Jnauary, but not taking the time to answer people's concerns who have paid money for items and not received their purchases.

Ordered and paid for goods on 21 November with promised 4 - 6 week delivery. No comms since, phones not being picked up(recorded Covid message), chat does not work and no reply to emails sent

Really disappointing- just want our money back now

Totally disappointed in the way we’ve been treated we ordered 4 barstools totalling £1400 only two arrived but trying to get the other two has now become impossible. They won’t answer the phone answer any messages
We paid using Klarna so hopefully we can claim back what we’ve not received as somehow I don’t think we’re going to receive the other two chairs now.

I have rang and emailed this company so many times since last Thursday about an order that’s gone missing. No correspondence from numerous emails, Instagram message, and no answer on their phone.

Extremely worried about my product as DPD have done all they can I just need to get hold of someone from sweet pea and willow.

I ordered a Dome Deco Manifest rack shelf on 31 December, but was told the colour ordered was no longer available, and so I cancelled the order on 14 January. I was told by Hannah on 16 January that the refund had been processed, but after two weeks the money did not appear. I sent several reminders, and finally Natalie assured me on 2 February that the refund had been posted. While it appeared as pending (in PayPal) all week, Paypal notified me yesterday (6 February) that their refund failed to clear and has been cancelled. I was told to contact SweetPea & Willow about this, and now all emails sent (including to Hannah and Natalie) are bouncing back as undeliverable. I can only assume that company is in serious financial difficulty and so I would strongly suggest others do not place any orders with them at this stage.

Excellent quality piece of reproduction greek sculpture. Very please with this item and will be looking for more to purchase.

The very best customer care you could receive from an online retailer.

Excellent service. Really pleased with my purchase . Would definitely shop there again . Thank you

Super late delivery; poor after-sales service.

Money removed from my account even thought the product was unavailable. This is theft! A refund promised but nothing received after 6 days. An email from them today informs me a refund will be given, but allow another 7 days. Why? This is awful customer service. This ghastly company doesn't deserve to be in business.

Hi, very happy with product, easy to use ordering and prompt delivery.

First time placing an order middle of December. Nothing received except 2 emails stating 5 weeks wait for one item and 9 weeks wait for other. Emailed company and got response that one item was in stock and should have been sent out straight away. Other item was not in stock for 9 weeks, completely misled by website. I have looked at website and it still says the incorrect information. I can't believe anything on the website now. Have asked for a refund of both items especially when one was a gift. Nightmare company considering they are marketed as luxury products.
Will update to see how long refund takes....

I will never shop with this company again. The customer service was appalling. I ordered a mirror weeks before Christmas as a gift and I have still not received it. The company blamed it on the courier but did nothing to chase the order up or send another one so that it arrived before Christmas.

I wrote a review last week ref an issue we have had receiving a light bought on the 19/11/2025 that still had not arrived. Since that review, Natalie from Sweetpea and Willow got involved and 48 hours later our light finally arrived. I suggest if you do have issues with this company then only speak to NATALIE.
The light is great and we are now happy!!