the colleagues were all super helpful and kind. all a credit to the store. i had a couple questions which were quickly and easily answered and i was showed many options. such lovely customer serv... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
The staff at the cashier( the initial purchase) seemed a bit annoyed and was asking for original ID documents . Not felt like coming to Superdry again
Good music but always so loud, it hurts the ears, our children can't stand the extremely high volume, especially my ADHD son. I can't even understand what the staff from till is saying, always struggl... Se mer
Företaget har svarat
We received a great service from the Peterborough shop in Queensgate shopping centre. They didn't have the item in the store but the shop assistant ordered it on line to be sent to our home address. S... Se mer
Företagsinformation
Om Superdry - Peterborough
Skrivet av företaget
Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.
For customer support please visit our Help Centre.
Help Centre Visit the website Shop womens Shop mensKontaktuppgifter
35-37 Queensgate Centre, PE1 1NT, Peterborough, Storbritannien
- 01733 873028
4,4
Utmärkt
195 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
The t shirt is too short anx i cant…
The t shirt is too short anx i cant locate return details
29 augusti 2021
Svar från Superdry - Peterborough
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and are disappointed to hear that on the occasion, you feel this was not done.
All you need to return it are the order number you have provided to this review, and your post code. This can then be used on our returns portal or in a store.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Very friendly nothing to much trouble
2 augusti 2021
Easy to order and delivery is fast
Easy to order and delivery is fast. However, Superdry really need to look at the manufacturing of their garments and provide a level of consistency with their sizing. Sizing is really atrocious. Out of 3 jackets ordered Example 3 jackets ordered, all size medium one was like XS the other was like XL!!! Really off putting buying online much more convenient to shop in store.
6 juli 2021
Svar från Superdry - Peterborough
Hi,
We are sorry to hear of your unhappiness with the sizing of our products.
As there are no official British guidelines on sizing, interpretations do vary between companies. Superdry is notoriously a slim fitting brand, which may mean that some customers do choose to go up a size compared to when they shop with other retailers.
It is also possible for two products of the same size to differ slightly in size depending on how each item is designed to fit. For example, two T-shirts in a size M will fit differently if one is a slim/tailored fit and the other is designed to be a box/baggy fit.
We still however want it to be easy for our customers to pick the right size for them, so we regularly run ‘fit’ sessions to ensure our sizing is consistent and in line with the rest of the market as possible. We also include a ‘fit finder’ on each product page on our website to help our customers pick the correct size when shopping online.
We welcome all customer feedback and appreciate that the time you have taken to review us. It is through feedback such as yours that we can address areas for improvement and continue to meet our customer’s needs.
Kind regards,
Superdry Care
I've paid for the item on the 15th of…
I've paid for the item on the 15th of June. I was told that my order would be here in 3 working days and then the store would either send me an email or call me to let me know that my order has arrived for me to pick up but unfortunately no one had got back to me since now 22nd of June I had to go back to the store to find out if my order has arrived.. I've waited almost a week for my order... poor customer service lack of communication
22 juni 2021
Svar från Superdry - Peterborough
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and are disappointed to hear that on the occasion, you feel this was not done.
We are happy to see one of our customer service advisors has since dealt with the issue.
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
These vegan basketball trainers seem to…
These vegan basketball trainers seem to be very sturdy. I haven't had them long. I tried some on in the superdry store in town, but they didn't have any in size 12. So I went home and bought them online. I like them so far. They seem harder wearing than vegan Dr martens boots. Although, they are a different type of shoe. Thanks for having vegan shoe options in my local store. It is good for people to have a choice. Although there could have been more options in size 12. Would buy vegan shoes from superdry again. Oh and price is reasonable.
10 juni 2021
Really happy with my delivery
25 januari 2021
Great coat and really worm
10 januari 2021
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.