They compete with their own retail and had the same item for cheaper online and we had no idea and bought it for more. When we realised they refused to refund and basically said yes we have taken more... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bought 3 items for over $300 online and shipped by AU Post. Items lost after 5 days and confirmed by AU Post. Tried to contact with Superdry AU for a solution, unfortunately they don’t have phone numb... Se mer
Shirt sizes run much smaller than they used to and shipping/return shipping does not get refunded. I ordered 3 Large athletica t-shirts as the one I already own fits me well and is very baggy/loose fi... Se mer
The customer service is really the worst. Got a size 8 jacket, and have exchanged it for a size 10. Its been almoat 3 weeks, no mails responses or acknowledgement. Its a shame I had to waste $10... Se mer
Företagsinformation
Skrivet av företaget
Inspired by the spirit of adventure and crafting premium products sustainably, Superdry is an exciting contemporary brand that fuses vintage Americana and Japanese-inspired graphics with a British style. They are characterised by quality fabrics, authentic vintage washes, unique detailing, world-leading hand-drawn graphics and tailored fits. Superdry is built on style and celebrates this through five unique style choices/brands: Original & Vintage, Superdry Studios, Superdry CODE, Superdry X; and the Performance Sport Division. Superdry’s ambition is to become the most sustainable listed fashion brand on the planet by 2030 and, in 2021, won numerous industry accolades including the ‘Positive Change Award’ at the Draper’s Sustainable Fashion Awards.
Kontaktuppgifter
Storbritannien
- care@superdry.com.au
- www.superdry.com.au
1,2
Mycket dålig
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The experience with Super Dry was…
The experience with Super Dry was excellent the clothes came promptly and they let me know within a few hours my goodies were on their way
The clothing is of excellent quality
16 april 2019
Omdöme utan inbjudan
Difficult to refund outside UK
Difficult to refund outside UK. Not too happy. Have to check with Care by email, waiting for reply.
16 april 2019
Omdöme utan inbjudan
Excellent and quick service!
Excellent and quick service!! Really happy with our purchases
16 april 2019
Omdöme utan inbjudan
Good quality clothing and very fast…
Good quality clothing and very fast delivery. Amazing service
16 april 2019
Omdöme utan inbjudan
Quick to take my money but very poor…
Quick to take my money but very poor return service it has been 2 weeks since I return a shirt for exchange with no conformation or exchange of shirt even after I emailed to find out what or where shirt is but still no reply or return
I sent it registered post with a signature and it was signed for at return depo
I’ve just bought again to see if it would flag
My previous order with return
But no it asked me to voice my opinion instead so again I ask where is my shirt and why has my email been ignored
16 april 2019
Omdöme utan inbjudan
Svar från Superdry AU
Hi,
We apologise for the issues you have experienced with your recent order.
We strive to offer an outstanding service to all our customers and we are disappointed to hear that on the occasion, this was not done.
If you would like to discuss the matter further please contact our customer services team on 0333 321 2222 or at care@superdry.com
We appreciate your feedback and would like to thank you for taking the time to review us.
Kind Regards,
Superdry Care.
Everything was so easy
Everything was so easy. Choosing the right size, ordering, payment. Shipping was super quick. The only problem - hard to choose from such a great range of styles :)
16 april 2019
Omdöme utan inbjudan
Super speedy delivery
Super speedy delivery and great customer service
16 april 2019
Omdöme utan inbjudan
Such a great online shopping experience!
Such a great online shopping experience! Easy to navigate website,great variety of clothing and in all sizes! Plus free prompt postage. Also easy to return system.
16 april 2019
Omdöme utan inbjudan
Perfect item
Perfect item
Fast shipping (from UK) yet its free shipping!!
15 april 2019
Omdöme utan inbjudan
Item came in different colour
Item came in different colour. Seems pink instead of organise as as described Shocking Red.
15 april 2019
Omdöme utan inbjudan
Product are good
Product are good, value on sale items excellent and the delivery was great
15 april 2019
Omdöme utan inbjudan
always brilliant
always as described always great quality and alway super fast delivery
15 april 2019
Omdöme utan inbjudan
Please do a better quality control
Please do a better quality control, because some stitches on my backpack are bad
15 april 2019
Omdöme utan inbjudan
The customer service is really the worst
The customer service is really the worst.
Got a size 8 jacket, and have exchanged it for a size 10. Its been almoat 3 weeks, no mails responses or acknowledgement.
Its a shame I had to waste $100 getting a jacket from Superdry. I would rather give it out on charity.
Superdry should stop selling stuff in Australia as long as they cant sort the customer service experience. I feel harassed.
14 april 2019
Omdöme utan inbjudan
Postage from UK was faster than within…
Postage from UK was faster than within Australia. T-shirt is top quality and perfect fit.
14 april 2019
Omdöme utan inbjudan
Sizing for women
I have no problem except the sizing for NZ women are small. I ordered an XL. This didn't fit me but fitted my daughter who is usually a size 12.
14 april 2019
Omdöme utan inbjudan
I love super dry!
I love super dry!! Definitely one of the very best companies I’ve ever dealt with. Very efficient service and great quality clothing.
14 april 2019
Omdöme utan inbjudan
exchange
I returned an order to Superdry Australia to exchange for a smaller size. There was a small issue with my order that was dealt with through Superdry UK. My issue was resolved within a few days and the staff at Superfry UK were understanding and so quick to resolve my issue. Thank you Superdry UK and Australia.
13 april 2019
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.