Stuart Weitzman Omdömen 102

scammers!!!!!! if you order something from the store record everything. they don't want to give me back 180 euros for shoes. I'm reporting this to the police

They sent damaged shoes and the packaging department won't notice it. and they blame the customer. shoes put on to try on. scandalous help from customer service. GIVE MY MONEY BACK !!!!!!!

Ich habe vor 4 Wochen ein Paar Slingpumps bestellt.
Leider kamen diese getragen an, die Sohle war verkratzt. Das meldete ich dem Kundenservice unverzüglich nach Erhalt!
Bis heute keine Anwort und Gutschrift!
Klarna hat sich inzwischen bei mir gemeldet!
Ich werde die Sache Ende der Woche meinem Anwalt übergeben, sollte ich die Gutschrift nicht bis 30.04.25 erhalten.
Es ist eine Frechheit die Kunden so lange mit Standardantworten abzuspeisen, vor allem bei einem Schuhpreis von über 400€ und einer Reklamation!

Da kaufe ich lieber wieder bei Mytheresa, Net-a-Porter, Breuninger und Co!

Kümmern sich nicht um ihre Kunden, haben kein Interesse daran zu helfen. Bei den Preisen sollte exzellenter Service inbegriffen sein.

I contacted customer service to request a short delay in dispatch as I was going away, but the response was blunt and unhelpful — I was simply told, “We don’t offer that kind of service,” with no effort to assist or offer alternatives. When the order arrived, they had sent the wrong pair of shoes! I contacted customer service again, and once more, the experience was disappointing — the representative was unfriendly and couldn’t even confirm whether they would send the correct item. All I got was a robotic response: “We need to investigate the matter and will get back to you.” Overall, a terrible customer service experience.

Dreiste Abzocke. Habe meine Bestellung komplett zurückgeschickt und nur einen Teil erstattet bekommen. Angeblich habe ich das andere Paar Stiefel defekt zurückgeschickt obwohl ich sie noch nicht einmal anprobiert hatte. Kundenservice ist nicht vorhanden.

SCANDALOUS CUSTOMER SERVICE.
Two weeks ago, I placed an order for nearly €600, which was deducted from my account, but I haven't received an order confirmation, nor the shoes, yet the payment was made. Customer service claims they haven't received my payment, while they are looking at an entirely different date, and I am being told to contact my bank.
So, €600 lighter and no shoes. Never order here!

TL;DR: Instead of owning up to the fact that the shoes I bought were poorly made, the customer service rep called me a liar.

The long story:
I bought a pair of Yuliana 60 boots and began wearing them at the beginning of January. It's now March. I wear these shoes about once a week indoors at work. When I'm not wearing them, I place them neatly on the top of a shoe rack.

After about 12–14 wears, the leather on the heels of the boots started deteriorating. Specifically, the leather on the inside of the heels—facing the soles of the shoes—began peeling away from the corners. I'm not sure how it happened, but I know I have completely babied these beautiful boots.

I reached out to SW to ask about the damage. The rep said it looked like "normal wear and tear." I explained that I had been very careful with these shoes. However, she kept blaming me, insisting that "resting the heels on the rung of a chair or catching them on uneven pavement or a step can tear/scuff the leather"—despite several of my emails stating that I had done no such thing.

Basically, the rep implied that I was lying.

Don't buy SW shoes. If there's any issue whatsoever, don't expect them to stand by their name or their product. There are many other brands out there with better quality, prices, and customer service.

It’s a scam! I purchased a pair of boots on the EU website for 500€. Returned them over a month ago (they received them back beginning of February according to UPD and SW customer service). After over a month still no refund. Their customer service just replies asking to be patient. Patient? You’ve breached your own terms and conditions and you took my hard earned money. Shame on you SW. I wore your shoes for 15 years. Needless to say I’ll never shop again and will file a claim.

The world’s worst shoes SW shoes. Pretty pink sequence sneakers. Wore once and the bottom sole of the sneaker came completely off after worn once.

I can't understand the many bad reviews.
I ordered from the EU store. A question I had when ordering was answered within a few hours. The ordering process is simple and the goods were delivered very quickly. You could check the status at any time. Unfortunately, the size didn't fit, the return shipment was fast, efficient, traceable at all times and the amount was refunded within a very short time. I can't say much about the quality of the shoes as this was my first order - the boots I wanted to buy were -50% and very good for the price. 5 stars for Stuart Weitzman.

Auf der Website steht: kostenloser Versand. Vorsicht! Dem ist nicht so! Versand und Rückversand kosten mindestens 17€!

Purchased a pair of Stuart Weitzman Beige Suede Alpine Combat Boots as a Christmas present; however, was shocked at being sent pictures back from the recipient with bloody socks, as skin had been removed from their feet after a 45-minute walk (that slowly turned into a hobble)!

This is not the quality or standard in which I would expect from your product, let alone even that or a cheaper pair!

Stuart Weitzman was a fashion genius. His shoes were adored. Once in the same echelon as Christian and Prada, since selling to tapestry, they have fallen below Candies! I will never buy a pair of SW's again. I bought a pair of SW booties from Neiman's, in the first hour I had put them on after purchase at my husbands 40th Birthday, the heel ripped from the leather. Neither Neimans nor SW would exchange for a new pair. They pointed at each other. How typical and disappointing these days. The once iconic brands are both cheap imitations, with no customer loyalty and they are all making a fortune with cheap labor and cheap product. Unfortunately, they are no longer worth the price!

Fraudelent. They hold your money and don’t refund you.

Horrible experience with their customer service! Returned the boots the same day I received them. They would only give me store credit which has taken over a month to actually receive! Still don’t have it. They claim that they’re emailing it but no such thing. AVOID them at all costs!!

Preis/Leistungsverhältnis ist dürftig!
Der Design ist zwar schön, aber die Herstellung ist mangelhaft. Der Service lässt viel zu wünschen übrig und werden sie sodann nach zahlreichen Mails und Bildern von abgebrochene Schuhabsätze konfrontiert, so reicht ihnen die Ausrede „die Garantie ist angelaufen und der Fall ist erledigt“!

Avoid at all costs. Purchased boots which were sent quickly, but the invoice and returns form I received say I paid £100 less than what I actually did. Tried contacting customer service several times and nobody ever responded. Having read reviews here, I understand this is their way of avoiding paying tax on returns - it says NOWHERE on their website that returns incur a charge (especially not 25% of what you paid). The boots are nice but one is tighter than the other and I feel I cannot return them as I am worried I will receive no refund. Appalling, non-existent customer service.

If you really want to buy a pair of their shoes, do so from a third party retailer. I would never buy from this brand again and the whole experience has left a very bitter taste. For the cost of the shoes, customer service should be a premium. Disgusting and shameful.

I bought a pair of shoes that never arrived and the second time they were damaged, they never wanted to refund the postage which cost is indecent! ... No service quality

Pessimo servizio, non acquisterò mai più da Stuart Weitzman. Ho ordinato un paio di scarpe due mesi fa e non mi sono mai state consegnate. Per tutto questo tempo, il tracking del pacco indicava che l'ordine era "in transito". Ho atteso pazientemente, ma dopo due mesi di nulla, ho deciso di contattare il servizio clienti, sperando almeno in una spiegazione o in una soluzione.

La risposta è stata scandalosa: mi è stato detto che non avrei ricevuto né il pacco né un rimborso, perchè dal loro sistema il pacco risultava consegnato! Sono rimasta senza parole di fronte a tanta mancanza di professionalità e rispetto per i clienti.

Evitate di comprare da Stuart Weitzman se non volete buttare i vostri soldi e perdere tempo dietro a un servizio clienti totalmente inutile e inefficiente. Una pessima esperienza sotto ogni punto di vista.