Stratstone - Porsche Centre Wilmslow Omdömen 

Great service as always, speed and efficiency and a great attitude are all always important to my Family and l and that is always what we get in bucket loads...

Having initially making a complaint to Porsche Centre Wilmslow regarding a service issue. Stuart Swann - Service Manager has now addressed my complaint to a satisfactory conclusion and we can now move on to a more positive relationship in the future.
Many thanks.

Michelle Kenworthy always provides the very best in service for me. Always prepared to go the last mile in helping to get me back on the road.

Excellent company with great friendly staff

Good service wxperience

The two ladies on the front desk and Michelle on service.
Professional, friendly, helpful!

Excellent dealership, reception is friendly & cheerful. Special mention to Alan in service department who despite my vehicle probably being amongst the least valuable he has to deal with nonetheless treated me in a professional manner with respect, honesty & kindness. Highly recommended Many thanks

Friendly, helpful team

Great service. Looked after me extremely well.

Having recently visited the Porsche Wilmslow service department, all I can say is if you are a Porsche Owner, I would suggest comparing the price between this dealer and other Porsche dealers on the price of servicing. I think you will be surprised on what you find, as they are all quoting for exactly the same work specified by the manufacturer. I have just checked with another dealer for the same service and I could not believe the difference in cost, it was shocking!

Excellent service from friendly helpful staff.

From booking my vehicle in and being kept updated on progress the service was flawless, the staff are always very helpful and friendly, I couldn’t recommend them enough, keep up the great work!

ALWAYS EXCELLENT FRIENDLY SERVICE FROM STUART AND HIS TEAM
WOULD HIGHLY RECOMMEND

Extremely disappointing service at Porsche Wilmslow. I would recommend anyone considering having their Porsche serviced here to be very careful and go elsewhere. Lack of clarity , no estimates , no consent, huge assumptions made. invoiced for £6000 for repairs and service.
it transpires they charge £264 plus VAT for labour.
In comparison locally in Stockport Merc £175 inc Vat , Maserati £180 plus vat , Lamborghini £200 plus Vat.
Cleaning out water drain channels around doors for my Porsche Macan £336 plus VAT, not agreed in advance. Mobil oil which i can purchase for £9.99 inc vat charged at £29.50 plus vat. huge mark up on an oil change. Avoid Avoid Avoid .

Took 8 weeks to receive a call back from the service desk after calling three times, each time being told no-one is available to speak. To make matters worse, the gentleman I (eventually) spoke to after 8 weeks was completely apologetic, refusing to acknowledge that this was terrible service.

Sadly not the first time I've had issues with poor attitudes and communication from various staff members at this Porsche Centre.

I have struggled with the customer service element of Porsche Wilmslow. Bought a Taycan in April 2024, the car has been back on a number of occasions for various issues. One issue we reported after taking the car was the passenger window. On occasion the window is very slow to operate and makes a loud screeching sound. 6 months later we still have the issue. On speaking to Porsche, they have never even looked at this issue. We were told it is due to the fault being intermittent and they have never seen the window operate in that manner. So I videoed the issue and on recently attending the garage for a different issue, I showed the video to the service rep. I was told that the car would get booked in, it would take 3 days and the intricacies of the fix were explained. To clarify, the video is of the passenger window squeaking loudly and moving very slowly whilst the car is being driven. Below is the response I have now had from the service manager, who totally disregards the issue with clearly no intent on fixing this. (And if he watched the video it is beyond clear that the car is being driven, it was on a dual carriage way at the time).
"The door windows operate at a much slower speed on Porsche Taycan's when the ignition is switched 'off'. I have compared this operation on another Porsche Taycan of the same model year and can confirm that this is a normal operating condition."
In between all of this, the only reason I even got a response from Porsche Wilmslow at all is due to the fact I emailed Krishan Bodhani directly. I become fed up of no return calls from Wilmslow. I also spoke to the central customer care team and they did not respond either.
No words. I feel embarrassed for Porsche that this their standard of customer service.

Phenomenal customer experience!

Communications first class at all times kept me informed throughout, collected and returned the car when they said they would

Michelle was fantastic, helpful, friendly, efficient, great Stratstone team member.

good people