I haven’t yet taken delivery of the car but the sales team have been very attentive and tried extremely hard to reach what I feel is a strong deal. I was badly let down by the company JCT600 who every... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I part exchanged my car at bmw Harrogate for the newer version bmw 1 series. I dealt with Derwyn thought the exchange and the service was fantastic. I would definitely come to this bmw dealer again, t... Se mer
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From our 1st meeting with Shak he was nothing but helpful, very thorough ,not pushy I’m anyway. He has kept us informed at every step, he’s made changing our car this time so much easier than previous... Se mer
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Fantastic service! I cannot recommend Stratstone - BMW Harrogate enough, Tristan, was brilliant and so helpful, he did everything to make it easy and the best experience, even down to coffee, gift ch... Se mer
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Företagsinformation
- Bilhandlare
- också i
- Bilbesiktning
- Biltillverkare
- Bilverkstad och underhåll
- Oljebyten
- Återförsäljare av begagnade bilar
Skrivet av företaget
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Skrivet av företaget
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Kontaktuppgifter
Princess Royal Way, Pannal, HG3 1LG, Harrogate, Storbritannien
- 01423 855500
2,7
Dålig
242 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
The service front desk is a nightmare……
The service front desk is a nightmare… getting through by phone is nigh on impossible. Promises to ring back are slow or don’t happen. The feeling I get is they are more interested in parting you from cash than being of service. As far as I can tell the technical repair work carried out is highly professional but hard to be sure as you end up talking to a front person rather than a technician. Would only use them if absolutely necessary as they do have the sophisticated BMW diagnostics to repair a complex modern BMW.
15 april 2022
Svar från Stratstone - BMW Harrogate
Hi Michael,
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
We appreciate all feedback so I will ensure that this is passed over to the relevant leadership team so they can take this on board.
We hope to see you again in the future.
Customer Services
Highly recommend Bmw Harrogate very…
Highly recommend Bmw Harrogate very professional from booking to Service and Collection. Thank you James
12 april 2022
Svar från Stratstone - BMW Harrogate
Hi Arfan,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
Buying my BMW
Very happy with the service of buying a BMW from them, I was greeted by James Lock on arrival, he was helpful, friendly and professional throughout, I would recommend them and him if you are interested in a BMW.
Never felt any pressure to buy and everything about the end sale always felt fair.
9 april 2022
Svar från Stratstone - BMW Harrogate
Hi Moray,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
All great -- efficient & on time.
6 april 2022
Svar från Stratstone - BMW Harrogate
Hi Simon,
Thank you for taking the time to review us.
You have really made our day!
Customer Services
I received brilliant customer service…
I received brilliant customer service from Cris.
Harrogate BMW is a stand out dealership especially in comparison with others I have used.
5 april 2022
Svar från Stratstone - BMW Harrogate
Hi Chris,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Customer Services
Very limited customer service
4 april 2022
Svar från Stratstone - BMW Harrogate
Hi Martin,
Thank you for taking the time to review.
I’m sorry that you haven’t been fully satisfied with your visit. I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact me on service.followup@pendragon.uk.com
Thank you,
Customer Services
Great help at the service desk
Great help at the service desk, good advice and prices, plus the complimentary car wash and vac was brilliant
30 mars 2022
Svar från Stratstone - BMW Harrogate
Hi Paul,
Thank you for the review!
Your positive rating means a lot to us here at the BMW branch in Harrogate.
Customer Services
Purchasing a Used Approved BMW 330e
We travelled hundreds of miles to view our car at Stratstone BMW Harrogate which was a 330e - we specifically wanted to see the electric performance of the car in action and asked for the car to be fully charged. On arrival after a 6 hour journey we soon realised that the car was not charged at all and we had to jump into another 330e which again only had a small amount of charge - this was very disappointing.
The 330e was then delivered to me in Scotland and unfortunately I soon found out that the protect x had not been applied - no protect x in the windscreen and the protect car care kit was not in the boot . How would you rate the experience I received?
3 stars just from me although I have had a apology in an email and an offer to sort this out at my Inverness branch. My branch however is 34 miles away and obviously they will need the car for a day which will again be another issue for us - we should of received the vehicle as promised good to go .
My whole experience has left me with a bitter taste for BMW used approved - almost as if the used sales are less of an importance to sales personnel - maybe because of potential revenue etc - I approached another bmw branch and said that my maximum price that I wanted to pay was 22 k - I received a call back stating they had the perfect vehicle and eventually was told it was 43 k ?? The salesman didn’t understand my wants / needs and when I said to him “I told you 22k was my limit” - I was told “well , we mainly sell cars above 40k” - I couldn’t believe his blinkered response.
I love BMW Vehicles but unfortunately myself and my wife didn’t receive the best experience this time . I had wanted to purchase a BMW New Electric Vehicle for my next car , but this has certainly made me think twice .
27 mars 2022
Svar från Stratstone - BMW Harrogate
Hi Greg,
Thank you for taking the time to review.
Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isn’t the customer service we do aim to provide.
I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Customer Services
Had a good welcome and efficiently…
Had a good welcome and efficiently dealt with me. Offered a hired car to do my jobs when mine was not ready at the time promised.
Overall very good service
25 mars 2022
Svar från Stratstone - BMW Harrogate
Hello Emelia,
Thank you so much for the review.
We're thrilled that you had such a positive experience!
We hope that you'll consider us again in the future.
Customer Services
Bought a used car.
Bought a used car.. Alex who I dealt with was fair and honest. Easy to communicate with. Sale was problem free for myself..
Happy with how everything went
21 mars 2022
Svar från Stratstone - BMW Harrogate
Hi Philip,
Thank you very much for taking the time to leave us this positive review!
Our aim is to deliver a positive customer service.
Have a great week!
Customer Services
Great service but could do better in complimentary wash and vac.
Much cheaper having my front disc and pads changed here than the sister company in Leeds.
Excellent customer service from the Service Advisor, James.
Complimentary car wash and vac appalling standard. Panels not properly cleaned, some of the tyres had the black polish applied and some didn't and dirty marks left on my white leather. Otherwise you would have got 5 star. Will go back but won't bother with complimentary wash and vac.
18 mars 2022
Svar från Stratstone - BMW Harrogate
Hi John,
Thank you for leaving this review.
I’m so sorry to hear that the complimentary wash and vac wasn't to a high standard when your recently brought your vehicle in to the BMW branch in Harrogate.
I will ensure that this feedback is passed over to the relevant leadership team so they can take this on board to ensure this doesn’t happen again in the future.
Thank you,
Customer Services
Brilliant service
17 mars 2022
Svar från Stratstone - BMW Harrogate
Hi Danni,
Thank you for your positive review.
Have a great day!
Customer Services
Professional and friendly service from…
Professional and friendly service from Adam. Very happy with my experience, and enjoying my car so far!
16 mars 2022
Svar från Stratstone - BMW Harrogate
Hi Gillian,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
Excellent service at Harrogate…
Excellent service at Harrogate Stratstone.
Not a single issue.
9 mars 2022
Svar från Stratstone - BMW Harrogate
Hi Mark,
Thank you very much for leaving a 5* review.
Have a great day!
Customer Services
Efficient pleasant helpful staff
Efficient pleasant helpful staff. They deliver the standard of service I have come to expect from a BMW dealer. Everything is as it should be in my opinion, I would therefore not hesitate to recommend them.
4 mars 2022
Svar från Stratstone - BMW Harrogate
Hi Ian,
Thank you for taking the time to post this review.
Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the BMW branch in Harrogate.
Have a nice day!
Customer Services
Svar från Stratstone - BMW Harrogate
Hi Paul,
We really appreciate this positive review!
Thanks so much!
Customer Services
Svar från Stratstone - BMW Harrogate
Hi Sam,
Thanks for the fabulous review!
Kindest regards,
Customer Services
Great service
Recent service was really good and carried out quickly. Staff were very courteous and helpful.
1 mars 2022
Svar från Stratstone - BMW Harrogate
Hi Mrs Berry,
Thank you for the review!
Your positive rating means a lot to us here at the BMW branch in Harrogate.
Customer Services
Oil service on my 3 series BMW
28 februari 2022
Svar från Stratstone - BMW Harrogate
Hi Mike,
We always appreciate positive reviews!
Thank you, and happy motoring!
Customer Services
Excellent efficient service as always.
Excellent efficient service as always.
Thank you
24 februari 2022
Svar från Stratstone - BMW Harrogate
Hi Rosamond,
Thank you so much for leaving us this great review.
Have a lovely day!
Customer Services
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