Stratstone - Audi Tamworth Omdömen 

Dangerous Service - Misdiagnosed a fault which meant they handed me a car not fit to travel in, leaving my partner and i stranded in the dark on a dangerous road.

No Spares, no updates. no urgency.
Left me without a car for 6 weeks. No courtesy cars.

This is the 2nd time I've had really poor service from Tamworth Audi, will never use them again. Don't put your faith in them at all.

UPDATE: I HAD A REPLY TO MY COMPLAINT AFTER 3 WEEKS.
Empty apology but no acceptance of responsibility for putting me and my partner in danger by giving me an unrepaired car! I’m beyond disgusted.

Do not buy and do not service your Audi through these incompetent liars

I had my AUDI Q5 from gentleman Emran
Who has been beyond and above, fantastic customer service; resolved issues promptly and effectively.
More of i had a Seamless support offered to help before being even asked!
Emran's efforts are deserving of recognition.

The staff always go out of their way to provide great service. Keep doing what you’re doing 😊

Excellent customer service from booking my car in for an MOT. On the day of my MOT, Imogen's was very professional, polite and kept me informed on progress.
Highly recommended dealership.

Very good service and people in the centre.
Love it 😍

Friendly staff. I didn't expect the health check or the valet.

Great customer service, kept me up to date with my vehicle and explained everything

Really great Team. Really good experience.

Lovely staff, communication was excellent. Courtesy car was a close model to mine. Overall a brilliant experience.

Friendly and professional service. I was kept informed every step of the way and the car was returned to me cleaned inside and out.

did not get a call back regarding my booking in date

Great customer service with Imogen in particular being fantastic.

Friendly, efficient and helpful. Also do an excellent job with my car

Good communication, made to feel welcome, everything clearly explained.

Tom and his team delivered an outstanding experience from start to finish. Their professionalism, clear communication, and consistent updates ensured we were always informed and confident in the progress of the repairs. What truly stood out was their approachability and positive attitude—every interaction was not only efficient but also genuinely pleasant.

We highly recommend their services and should we ever have any issues with our Audi.

Waiting for your phone call to be answered is atrocious. The phone is ringing for 16 minutes now and there is no answer. It happens every single time I’ve tried to contact the garage. Eventually the phone was answered after 18 minutes. I was put through to the department I requested and before I could complete explaining the purpose of my call, the phone was cut off!
One month ago I sent an email to complain and so far there has been no reply. My next move is to contact Audi UK.

After having some work done on my car early 2024 at Tamworth Audi, it was returned to me with a loud clicking sound from the engine area. The sound had not been there before.
I reported this to Tamworth Audi who performed some initial analysis at time of MOT but needed the car booked in for more detailed diagnostics. The earliest this could happen was 4 September 2024 to provide me with a courtesy car.
Initially the communication from the service advisor at Tamworth Audi was atrocious. I was constantly lied to about progress of my vehicle. Since complaining I have now been dealing with the service manager and the communication has greatly improved.
Unfortunately, and now almost 5 months later, Tamworth Audi have not been able to resolve the issue they introduced to my car and now appear to have run out of ideas. In the latest communication they have tried to fob the problem back on to me. The options they suggested were either they gave the car back to me in its current state (i.e. not fixed) or they could hold on to it and *maybe* they could think of something else to try, but this would be dealt with as a low priority task (6-12 months’ timescale suggested).
Please be aware of giving Tamworth Audi your business. Despite them introducing the issue with my car they are now attempting to screw me over!

Car was booked in for Service at Audi Tamworth. Service was completed all fine but afterwards I realised they had not given me back my wheel nut lock key.

Rang them to be told it’s MY fault and I just need to order a new one at a cost of £100 to me. Awful service, very rude and unhelpful. I’ve since sold my car because I want nothing to do with Audi again.

Very helpful car was sorted out while I waited.then washed and vacuumed

Claire in the service department was great, really helpful and kept me updated on progress.