We just wanted to say a huge, huge thank you to Cleo in Service — she has been absolutely incredible from start to finish. Throughout what has been a really stressful and frustrating situation (th... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Went in for my audi service due over a 2 hour window. Left after 2.5 hours because they hadn't even started it yet and couldn't tell me when it would be. Was then promised they would deal with it firs... Se mer
Företaget har svarat
I’ve been dealing with Peter at Audi Bolton for over six years now, and he’s been nothing short of exceptional every single time. This year’s car purchase was no different — Peter was incredibly helpf... Se mer
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Given it was the first day of the new 25 registration, and the showroom was busy, I was treated well and in decent time under the circumstances. Courtesy car was ready and waiting. Only issue was "m... Se mer
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Företagsinformation
- Bilhandlare
- Bilbesiktning
- Biltillverkare
- Bilverkstad och underhåll
- Oljebyten
- Återförsäljare av begagnade bilar
Skrivet av företaget
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Skrivet av företaget
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Kontaktuppgifter
Grosvenor Street, Bolton,, BL2 1NN, Lancashire, Storbritannien
- 01204 896 955
2,5
Dålig
97 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Would definitely recommend Audi
Really happy with the level of customer service, the work carried out and the price!
26 februari 2026
Svar från Stratstone - Audi Bolton
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Service is excellent at Audi Bolton
Service is excellent at Audi Bolton
Fixed my coolant issue
25 februari 2026
Svar från Stratstone - Audi Bolton
Hello Colin,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
One the worst car companie you can deal…
One the worst car companie you can deal with they nice and sweet when you buying car of them if anything happens to your car it will take them one year to fix or might not even get fix all of they cars come with 3 years warranty but you have to take it to someone ales to fix it
9 mars 2026
Omdöme utan inbjudan
Svar från Stratstone - Audi Bolton
Hi Shereen,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Poor Service
20 februari 2026
Svar från Stratstone - Audi Bolton
Hi Andrew,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Brand Customer Services
overall poor service
3 mars 2026
Svar från Stratstone - Audi Bolton
Hello,
Thank you for taking the time to complete a review. We truly value your feedback and are committed to improving your experience with us.
To help us better understand how we can make things right, please reach out to our dedicated team at stratstonecustomercare@stratstone.com. By providing more details, you'll give us the opportunity to investigate thoroughly and work towards turning your experience around.
Your input is invaluable to us, and we're eager to make things better for you.
Best regards,
Stratstone Brand Customer Services
3rd attempt to sort the issues out.
3rd attempt to sort the issues out.
I gave up after nearly 2 weeks waiting for Audi Bolton calling me to rearrange a visit once they received the battery.
Called and advised Oh the battery came in yesterday Yea really do you think customers are so gullible to believe such rubbish.
It’s just another taste of poor service.
3 weeks to get a battery, from Germany!!!
************************************************
Update, I have now been contacted by the branch at Bolton.
Unfortunately it was a request for a review.
I could write a book on this.
20 februari 2026
Omdöme utan inbjudan
Svar från Stratstone - Audi Bolton
Hi Andy,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint.
Please email us with your details to stratstonecustomercare@stratstone.com and we will ensure that you are contacted back.
Again, I do apologise for any inconvenience this may have caused.
Stratstone Brand Customer Services
Second Visit, Again Poor Service and wasted time and Money
Arranged to drop off my Q4 etron to have the 12v battery replaced under warranty.
Dropped off car just after 8am
Uber home. received call 1pm ish to say we can’t fit the battery as it hasn’t arrived.
So complete waste of my time and £20 for Ubers
Why they didn’t arrange install day after arrival giving them time to cancel if this happened.
Why 5 hours to contact me to Advise
Why do they need my car for the whole day for a 1-2 hour job, with better organisation they could easily cut this to a half day visit or less.
I look forward to my next visit to see if they can achieve 3 out of 3
As Everyone can see the response is the same as most others, pointless.
It’s not rocket science the service supplied by this dealer is appalling.
And until they listen to the reviews and act on them then this merry go round will continue.
6 februari 2026
Omdöme utan inbjudan
Svar från Stratstone - Audi Bolton
Hi Andrew,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Svar från Stratstone - Audi Bolton
Hi Paul,
Thank you for taking the time to complete a review. We truly value your feedback and are committed to improving your experience with us.
To help us better understand how we can make things right, please reach out to our dedicated team at stratstonecustomercare@stratstone.com. By providing more details, you'll give us the opportunity to investigate thoroughly and work towards turning your experience around.
Your input is invaluable to us, and we're eager to make things better for you.
Best regards,
Stratstone Brand Customer Services
Recurring problems that seem to be…
Recurring problems that seem to be never ending. You talk to different people, who talk to people who get back to them who then tell you. So you learn nothing and succinct messages are non existent.
13 januari 2026
Svar från Stratstone - Audi Bolton
Hi Michael,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Svar från Stratstone - Audi Bolton
Hello Andrew,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Svar från Stratstone - Audi Bolton
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Receptionist Kay is the most…
Receptionist Kay is the most accommodating and friendly person i have encountered.
26 november 2025
Svar från Stratstone - Audi Bolton
Hello,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Svar från Stratstone - Audi Bolton
Hi Jamilah,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com? They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
No organisation
Car was booked in by lease company over a month ago, a courtesy car was requested as they couldnt say how long it would be, 1530 today phone call from Audi Bolton to say they dont have courtesy car and wont have one available until January, when asked why has it took a month for them to tell me and why at 1530 the day before they didnt really have an answer, it was as though i was troubling them asking, this is a warranty repair on a car that has only 2k miles on the clock. I have asked the lease company to book it in at Blackburn, would rather the inconvenient travel.
24 november 2025
Omdöme utan inbjudan
Svar från Stratstone - Audi Bolton
Dear Michael,
Thank you for taking the time to rate the experience you have had with Stratstone Brand . Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience to our customer service team at stratstonecustomercare@stratstone.com, who will be happy to investigate your concerns and have the opportunity to make things right for you.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lithia is much appreciated.
Stratstone Brand Customer Services
Peter at Bolton Audi
I’ve been dealing with Peter at Audi Bolton for over six years now, and he’s been nothing short of exceptional every single time. This year’s car purchase was no different — Peter was incredibly helpful, patient, and understanding throughout the whole process. His friendly and genuinely funny character always makes the experience enjoyable, and the level of service he provides is second to none. Highly recommend speaking to Peter if you want great service and someone who truly looks after you - despite me picking a very picky customer!
17 november 2025
Omdöme utan inbjudan
Svar från Stratstone - Audi Bolton
Hello Codie,
Thanks for sharing your recent experience!
It sounds like Peter has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Stratstone Brand Customer Services
Poor experience
Poor communication with customer and motability . Car in garage far too long to fit wiper blades only .
31 oktober 2025
Svar från Stratstone - Audi Bolton
Hello Tracey,
Thank you for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Outstanding service from Cleo
We just wanted to say a huge, huge thank you to Cleo in Service — she has been absolutely incredible from start to finish. Throughout what has been a really stressful and frustrating situation (through no fault of Audi), Cleo has gone above and beyond to help us. Her communication, professionalism, and genuine care have been second to none.
She kept us updated every step of the way, made sure we understood what was happening, and honestly made a really difficult process so much easier to deal with. It’s so rare to find someone who truly cares about their customers the way Cleo does.
Thank you so much, Cleo, you are a real credit to Bolton Audi!
11 november 2025
Omdöme utan inbjudan
Svar från Stratstone - Audi Bolton
Hello, Chloe.
Thanks for sharing your recent experience!
It sounds like Cleo has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Stratstone Brand Customer Services
Can be more attentive to customers
Can be more attentive to customers. Booked car in for service went to collect once completed advised receptionist who told me to take a seat, 20 mins later I had to remind the receptionist I was still waiting to be served.
20 oktober 2025
Svar från Stratstone - Audi Bolton
Hello Suhaib,
Thank you for sharing your feedback with us. Your input is incredibly valuable as it helps us enhance the experience for all our customers.
To better understand your perspective and make the necessary improvements, we kindly ask you to provide more details by emailing us at stratstonecustomercare@stratstone.com.
This will enable us to address any areas of concern and ensure a better experience for you and others.
Thank you once again for taking the time to review us.
Stratstone Brand Customer Services
Very helpful sales staff and the car I…
Very helpful sales staff and the car I wanted was available.
5 oktober 2025
Svar från Stratstone - Audi Bolton
Hi,
We're happy to hear our sales team was helpful and had the car you wanted.
Customer Services
Check everthing that you are
All they wanted was a sale for their monthly target.
Over promised and under delivered.
1 augusti 2025
Omdöme utan inbjudan
Svar från Stratstone - Audi Bolton
Hi,
Thank you for getting in touch.
We're extremely sorry to see that you had a one-star experience with us - this is not the high standard of service that we strive to deliver.
If there is anything we can help with, please email service.followup@stratstone.com
Kind Regards,
Customer Services
Detta är Trustpilot
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