Stratstone - Audi Bolton Omdömen 

Took £500 of my money for a ‘refundable deposit’. Decided against getting the car and a month later still begging them to return my money.

I turned up at Bolton Audi without an appointment as I had a problem with the petrol filler cap, it wouldn't open. The receptionist listened to my problem and assured me that she would find someone to help. I was passed to a lady in the service department who proceeded to sort out the issue. She immediately arranged for the car to be taken into the workshop and within a short time the problem was fixed . I know that it was not a major fault but it was enough to mean that the car would be off the road due to lack of fuel. I cannot thank the service department enough for what they did and the way they treated me

Very professional staff

David was great, squeezed me in for an MOT and washed my car without me asking. Very satisfied.

Great commitment and professionalism from the service team.

Amazing service friendly staff

The sales person was female. I appreciated that she was and she treated me with respect. As an older lady who is a widow it makes a difference. Maybe there should be more female sales personnel?

Audi Bolton's aftercare of your vehicle and issues that arise is appalling! The car we got had a cracked windscreen which we noticed when we got the car home & notified them the following day they refused to replace the windscreen saying it wasn't there issue as it wasn't an MOT failure which is will be in the winter, we had overspray on the vehicle, we paid for ceramic coating prior to pick up which i quizzed due to there being tar spatters on the vehicle when we collected they reassured me it had they had to use tar & glue removal to sort it so the vehicle musnt have been prepped correctly, we bought the car blind as it was at the Liverpool dealers & was guaranteed that the car would be sorted and any issues would be rectified & this hasn't

Staff friendly. Worked carried out satisfactorily

Customer service is second to none and the team member I experienced went above and beyond to ensure everything was working perfectly before I left the premises.

Helpful staff and great service!

Went in for my audi service due over a 2 hour window. Left after 2.5 hours because they hadn't even started it yet and couldn't tell me when it would be. Was then promised they would deal with it first thing monday morning, so my wife took the car in on time as scheduled only to be told it would be a 3 hour wait. They then told my wife she should have brought the car in earlier, despite THEM telling us the time we should bring it in. Total shambles at this place.

Car came up with a pre sensor fault back in April, rang Audi services to get booked in as it wouldn’t come off despite everything we could do. Service advisor on the phone said it would need to have a diagnostic test and booked me in. I had to wait 3 months to even be seen. Arrived at the dealership and was then told that I hadn’t booked a courtesy car. Despite showing numerous attempts to contact Bolton Audi as well as emails I was advised that the diagnostic could be run but I couldn’t drive away in a courtesy car, or I could wait for the service manager David to return back from annual leave the following Tuesday as if I booked another appointment I would be waiting another two months. I was told to seek alternate transport if I wanted it done to which I advised this wasn’t my issue. I decided to wait to speak to the service manager David on his return and be treated as what this advisor liked to call “a high priority customer”. The Tuesday came no call from David, I rang on Wednesday and spoke to the receptionist and left a message. No call came. Rang again on Thursday and nothing. Rang the following week on Monday and was told David was in a meeting so would contact me as soon as possible. No call all week. I then contacted Stratstone and issued a complaint for the lack of response from the dealership. I then waited 2 days before asking Stratstone for an update to which they advised they had passed on the complaint to the dealership. I rang the dealership to ask who would be dealing with my complaint and was advised it would now be Gavin another service manager who leads the department but he now too was on annual leave. He wouldn’t be returning till the following week. The reception team I can’t fault them as they had updated the system every time I had rang and spoke to either of them and had done their job as both told me they could see I had attempted numerous times to be contacted and no call back. I asked if possible could this be passed to someone else in Gavins absence as this had now been going on for 4 weeks and was told they would see what they could do. I rang on the following Monday and asked to speak to Gavin, I was told he was back from annual leave and that he was in a meeting but they promise he would give me a call before close of play that day. Still no contact. In this time I am back and forth with Stratstone themselves advising them I have received no contact to which they advised they would urgently chase this up for me. I rang again on Tuesday spoke to the same receptionist from the week before who was quite shocked that I had rang again from not being contacted and even recognised my voice before I even gave any information. She said Gavin was again in a meeting but she would pass the message across, I aired my frustration I had because I have attempted to get this resolved numerous times and just wanted someone to give me a call and talk to me but clearly they don’t care about customer service in the Service department. The Sales team are more than happy to take a £2k deposit and a monthly payment of £300 off of me for the car but after that fact of having the car since only January this year I’m having issues with it is madness. I was advised by the receptionist that she would pass the message across and would get him to give me a call before close of play. I advised that if I receive nothing I will be looking to take action further as there is no fault on my part. The day after (the day I am writing this) still received nothing from this Gavin. I contacted Stratstone again to ask if I can visit another dealership to get this sorted, and I am now booked in at another dealership next week for a diagnostic. I find it ludicrous that I was made to wait 3 months for an appointment at my local Audi centre but a 20 minute drive away at another one I can get an appointment for the following week. The way Audi Bolton have handled this is completely ridiculous. I would avoid dealing with this dealership and in future will not be purchasing any further cars from this place due to the lack of communication, customer service, and clear disregard for a customers complaint. I would think they would want to solve it but by the looks of the other reviews I’m not the only one who has had issues. As I said to my complaint to Stratstone, if this is how they treat supposed high priority customers then I’d hate to see how they treat their regular customers.

Poor communication. Fault still not fixed after mot. Not once received a call back to help get it sorted.

Team fitted me in as an emergency which I much appreciated. Reception team was empathetic and efficient and friendly.

I had reason to call Audi Bolton today to ask for a copy of my service record. The phone was answered by a very disagreeable lady. Why do they let people like that answer the phone, her tone was one of utter loathing.

It sums up the dealershipe, for two years I have been having my car serviced there, I have had nothing but issues and excuses.

Service and results

Bought a car in november and within 5 days the car came up with fault. It took them over a month to come and look at the car before telling me the car isnt under warranty. While going back and forth with the dealership the charging port broke, to which audi customer service told me they would pick the car up but only when it was tax. The problem was i was never give an log book i was told it would be sent in the post but never arrived. The finance manager made comments like “dont go legal because i know legal” after i told them i was taking this up with the finance company. The car hasnt been able to be driven since February 1st and the dealership wont answer the phone or emails from me, audi finance or audi customer service. I strongly recommend you reconsider buying a car from this dealership as reading some of the other reviews im not the only person in this situation