After buying the car the service was poor. We identified an issue in the date we collected and was assured this would be dealt with. This was then followed by myself having to ring constantly, never g... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We just wanted to say a huge, huge thank you to Cleo in Service — she has been absolutely incredible from start to finish. Throughout what has been a really stressful and frustrating situation (th... Se mer
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I’ve been dealing with Peter at Audi Bolton for over six years now, and he’s been nothing short of exceptional every single time. This year’s car purchase was no different — Peter was incredibly helpf... Se mer
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Gemma in service was polite understanding and kept me upto date with issues in the vehicle addressed . Thanks for your great service Gemma Barker ⭐
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Företagsinformation
- Bilhandlare
- Bilbesiktning
- Biltillverkare
- Bilverkstad och underhåll
- Oljebyten
- Återförsäljare av begagnade bilar
Skrivet av företaget
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Skrivet av företaget
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Kontaktuppgifter
Grosvenor Street, Bolton,, BL2 1NN, Lancashire, Storbritannien
- 01204 896 955
2,7
Dålig
86 omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Poor customer service
After buying the car the service was poor. We identified an issue in the date we collected and was assured this would be dealt with. This was then followed by myself having to ring constantly, never getting a call back and eventually having to get in touch with management. The car is great but was not worth the stress
1 juni 2025
Svar från Stratstone - Audi Bolton
Hello Jamie,
Thanks for sharing your feedback on your experience with Bolton Audi. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Bolton Audi Customer Services
Like to give this dealership no stars…
Like to give this dealership no stars got to be the worst after sales I've dealt with took mycar in for the service and mot they said it need you brake shoes and they could do it right away next I got a phone call to say some of the parts was missing out of brake have to rebook it talk it back a week later got it there for 8 o'clock in the morning got a phone call at four o'clock in the afternoon to say that is something missing out box for the brake shoes so they allowed to keep the car overnight an order some new ones when I got on I noticed my parking sensors won't work in it was fine when it went in said wanted and ten pound to look at it also a week later the light comes on to say needed water so obviously it's not been checked on the service this is not the first time with garage the wifes Audi Tron come in for a health check and they messed all the software up my advices don't take your car here
4 april 2026
Omdöme utan inbjudan
I’m so disappointed in Audi that I just…
I’m so disappointed in Audi that I just can’t put it into words. Car was practically damaged on every aspect, I’ve been in and out of repairs since I picked up the car.
5 januari 2026
Great dealership
8 mars 2026
Disappointing experience overall, but excellent service from one staff member
Disappointing experience overall, but excellent service from one staff member
I recently took my Audi in for a scheduled oil and filter service and unfortunately had a disappointing overall experience.
I arrived at around 9:30am and was waiting for an update. By approximately 2:30pm, having heard nothing, I called to check on progress. It took several attempts to get through, and when I did, I was advised that the relevant person was busy and that a message would be passed on. I did not receive a call back.
As it approached 4pm and I still hadn’t heard anything, I attended the dealership in person while on my way to another job. I was then informed that the vehicle had only just gone in for the service, which was frustrating given the earlier delay and lack of communication.
I waited further, and at around 5:15pm I was updated again. Throughout this, Gemma on reception was polite, professional and apologetic for the delay and confusion. I want to be clear that I have no issue with her at all — she handled the situation well despite what appeared to be wider issues with communication or workload.
After leaving due to time pressures, I later noticed a small dent/scratch on the driver’s door area that had not been present before the vehicle was handed in. I have since contacted customer services to ask that this is investigated and resolved.
At this stage, I am awaiting a response and hope this can be resolved promptly without the need for further escalation.
Overall, the three stars are for Gemma’s professionalism alone. The rest of the experience, particularly around communication and timing, fell below expectations.
21 april 2026
Omdöme utan inbjudan
What an awful experience
What an awful experience.
First and last time I will ever use Audi Bolton.
I went in to look for my next car and was approached by a man that was sat on the front desk as i was looking at an A1 in the showroom. I was explaining what I was looking for and what i wanted to pay, all the while he was looking me up and down like I was a piece of meat.
He made me feel so uncomfortable, when I was already male dominated environment which for a young girl can be daunting. Some questions I found to be very personal and in my opinion completely irrelevant to me buying a car.
His mannerisms and demeanor were unprofessional and the reason I will never step foot in there again and why I will warn other young female friends not to go there in case they encounter him.
13 april 2026
Omdöme utan inbjudan
Svar från Stratstone - Audi Bolton
Hi Sara,
Thank you for taking the time to share your feedback.
We strive to provide a welcoming, respectful, and professional environment for all customers, and it is very disappointing to hear that we fell short of your expectations during your visit. No one should ever feel uncomfortable or intimidated when visiting our showroom, and your comments regarding the behaviour and manner of one of our team members are being taken very seriously.
Once again, we sincerely apologise for your experience and thank you for bringing this to our attention. Your feedback is invaluable in helping us address issues and improve our customer experience
Customer Services
Gemma in service was polite…
Gemma in service was polite understanding and kept me upto date with issues in the vehicle addressed . Thanks for your great service Gemma Barker ⭐
23 februari 2026
Svar från Stratstone - Audi Bolton
Hi Andrew,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Gemma at Dealership.
Have a lovely day!
Bolton Audi Customer Services
Polite and efficient
26 mars 2026
Svar från Stratstone - Audi Bolton
Hello Mark,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Svar från Stratstone - Audi Bolton
Hello Darron,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Stratstone Brand Customer Services
Would definitely recommend Audi
Really happy with the level of customer service, the work carried out and the price!
26 februari 2026
Svar från Stratstone - Audi Bolton
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
Service is excellent at Audi Bolton
Service is excellent at Audi Bolton
Fixed my coolant issue
25 februari 2026
Svar från Stratstone - Audi Bolton
Hello Colin,
We appreciate you leaving us a review - thank you!
Have a nice day!
Stratstone Brand Customer Services
One the worst car companie you can deal…
One the worst car companie you can deal with they nice and sweet when you buying car of them if anything happens to your car it will take them one year to fix or might not even get fix all of they cars come with 3 years warranty but you have to take it to someone ales to fix it
9 mars 2026
Omdöme utan inbjudan
Svar från Stratstone - Audi Bolton
Hi Shereen,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Poor Service
20 februari 2026
Svar från Stratstone - Audi Bolton
Hi Andrew,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Stratstone Brand Customer Services
overall poor service
3 mars 2026
Svar från Stratstone - Audi Bolton
Hello,
Thank you for taking the time to complete a review. We truly value your feedback and are committed to improving your experience with us.
To help us better understand how we can make things right, please reach out to our dedicated team at stratstonecustomercare@stratstone.com. By providing more details, you'll give us the opportunity to investigate thoroughly and work towards turning your experience around.
Your input is invaluable to us, and we're eager to make things better for you.
Best regards,
Stratstone Brand Customer Services
3rd attempt to sort the issues out.
3rd attempt to sort the issues out.
I gave up after nearly 2 weeks waiting for Audi Bolton calling me to rearrange a visit once they received the battery.
Called and advised Oh the battery came in yesterday Yea really do you think customers are so gullible to believe such rubbish.
It’s just another taste of poor service.
3 weeks to get a battery, from Germany!!!
************************************************
Update, I have now been contacted by the branch at Bolton.
Unfortunately it was a request for a review.
I could write a book on this.
20 februari 2026
Omdöme utan inbjudan
Svar från Stratstone - Audi Bolton
Hi Andy,
I'm so sorry to hear that you haven't been contacted in regards to your ongoing complaint.
Please email us with your details to stratstonecustomercare@stratstone.com and we will ensure that you are contacted back.
Again, I do apologise for any inconvenience this may have caused.
Stratstone Brand Customer Services
Second Visit, Again Poor Service and wasted time and Money
Arranged to drop off my Q4 etron to have the 12v battery replaced under warranty.
Dropped off car just after 8am
Uber home. received call 1pm ish to say we can’t fit the battery as it hasn’t arrived.
So complete waste of my time and £20 for Ubers
Why they didn’t arrange install day after arrival giving them time to cancel if this happened.
Why 5 hours to contact me to Advise
Why do they need my car for the whole day for a 1-2 hour job, with better organisation they could easily cut this to a half day visit or less.
I look forward to my next visit to see if they can achieve 3 out of 3
As Everyone can see the response is the same as most others, pointless.
It’s not rocket science the service supplied by this dealer is appalling.
And until they listen to the reviews and act on them then this merry go round will continue.
6 februari 2026
Omdöme utan inbjudan
Svar från Stratstone - Audi Bolton
Hi Andrew,
Thanks for sharing your feedback on your experience with Stratstone Brand. We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Svar från Stratstone - Audi Bolton
Hi Paul,
Thank you for taking the time to complete a review. We truly value your feedback and are committed to improving your experience with us.
To help us better understand how we can make things right, please reach out to our dedicated team at stratstonecustomercare@stratstone.com. By providing more details, you'll give us the opportunity to investigate thoroughly and work towards turning your experience around.
Your input is invaluable to us, and we're eager to make things better for you.
Best regards,
Stratstone Brand Customer Services
Recurring problems that seem to be…
Recurring problems that seem to be never ending. You talk to different people, who talk to people who get back to them who then tell you. So you learn nothing and succinct messages are non existent.
13 januari 2026
Svar från Stratstone - Audi Bolton
Hi Michael,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Svar från Stratstone - Audi Bolton
Hello Andrew,
Thanks for sharing your feedback on your experience with Stratstone Brand . We're sorry if our service didn't meet your expectations, and we appreciate you bringing this to our attention.
To help us improve our processes and better serve our customers, could you please provide more details about your experience to our Customer Service Team at stratstonecustomercare@stratstone.com. They'll be happy to look into your concerns.
Thanks again for taking the time to leave your review.
Stratstone Brand Customer Services
Svar från Stratstone - Audi Bolton
Hello,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Stratstone Brand Customer Services
Detta är Trustpilot
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