Superb face to face customer services, always helpful and the quality of clothing is next level! Shame my child is growing so quickly because despite 3 years of ruthless washing, her Stevensons unifor... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great experience in the St Albans store. It was a busy Saturday before schools went back and the store was full of helpful staff which made buying a full new school uniform stress free. Online retur... Se mer
We visited the Muirend branch after booking an appointment online. We were served by Emma who was friendly, knowledgeable and polite. The shop was busy as it was the end of July however the staff wer... Se mer
Företaget har svarat
Always high quality school uniform. Only catch is that some non-school specific items are much more expensive than they are sold elsewhere(e.g. Calculator, maths instruments etc).
Företaget har svarat
Företagsinformation
Skrivet av företaget
Independent family-owned business specialising in providing schoolwear and sportswear to over 750 independent and state schools across the UK.
Kontaktuppgifter
Uniform House, 7 Acrewood Way, AL4 0JY, St. Albans, Storbritannien
- 01727 815700
- customerservices@stevensons.co.uk
- www.stevensons.co.uk
4,5
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Both online and in shop experiences…
Both online and in shop experiences were smooth.
27 augusti 2026
Svar från Stevensons
Many thanks for taking the time to leave a review.
Very good and amazing professionalism.
27 augusti 2026
Svar från Stevensons
Many thanks for taking the time to leave a review.
One set of socks has incorrect name…
One set of socks has incorrect name tags in and no one responded when I informed them. One garment I paid for jamming was not named.
27 augusti 2026
Svar från Stevensons
Thank you for providing a review.
I am sorry to hear that you received an item with the incorrect name labels.
I have had a look and cannot see any previous communication from us regarding this. In order for us to rectify this for you, please email our customer service team, and they will happily rectify this for you.
Many thanks,
Stevensons
I have had a very disappointing…
I have had a very disappointing experience with this company. They sold me an old stock blazer not telling me the blazer had changed for the new school year and my son is very upset to be wearing a different blazer to everyone else on his first day! Very poor service indeed. Too concerned about making money rather than customer service. Unfortunately they have the monopoly with certain schools.
7 september 2026
Omdöme utan inbjudan
Svar från Stevensons
Thank you for leaving a review.
As mentioned in our email communication with you, the blazer you received is the blazer that was ordered and is accepted for this year group.
We have, however, arranged for a replacement to be sent to you as a gesture of goodwill, and this will be delivered as per our original email.
I hope this helps
Stevensons
Great experience, brilliant service, easy to order and delivers in time…
It’s easy to order and delivers in time as mentioned on the website,
27 augusti 2026
Svar från Stevensons
Many thanks for taking the time to leave a review.
Great service
I ordered too many of one item and this was rectified very quickly by the customer services team. Fast delivery.
25 augusti 2026
Svar från Stevensons
Many thanks for taking the time to leave a review.
Package left on doorstep contrary to my…
Package left on doorstep contrary to my instructions to take to the sorting office. Royal Mail said it was left in “my safe space” - it wasn’t. Refused to refund delivery fee.
4 september 2026
Omdöme utan inbjudan
Svar från Stevensons
Thank you for your review.
I can see that your parcel was delivered and you confirmed receipt, so a delivery refund was not required.
We understand your frustration with Royal Mail not following your instructions, and we have fed this back to them.
We are sorry for any disappointment caused.
Many thanks,
Stevensons
Not particularly helpful when asking…
Not particularly helpful when asking about sizing. Items ordered arrived super quick though
28 augusti 2026
Svar från Stevensons
Thank you for your feedback.
I am sorry to hear of your disappointment.
As described via Live Chat, the item's size refers to inches of the chest, and we would recommend measuring the chest to purchase the correct size.
Many thanks
Stevensons
Online Shopping at stevensons
It was great everything fit very well the only problem I had was blazer which was really long in length and the sleeves.
26 augusti 2026
Svar från Stevensons
Many thanks for taking the time to leave a review.
Great service in store and online.
28 augusti 2026
Svar från Stevensons
Many thanks for taking the time to leave a review.
The RGS Worcester skirts have excess…
The RGS Worcester skirts have excess fabric on both sides where the zips are so the skirt protrudes out. The skirt costs £45 and I had to spend £40 at the Tailors getting it altered. When I walked in to the tailors, there were 6 other skirts there waiting to have the same alteration.
26 augusti 2026
Svar från Stevensons
Many thanks for taking the time to provide this feedback.
I am sorry to hear that this has happened, and I can assure you that your concerns will be investigated.
We would always recommend contacting our Customer Service Team in the first instance, as this gives us the opportunity to investigate and rectify any issues directly, without any additional cost being incurred by yourself.
Thank you again for bringing this matter to our attention.
Kind regards,
Stevensons
Svar från Stevensons
Thank you for taking the time to leave a review.
Svar från Stevensons
Thank you for taking the time to leave a review.
صعوبه في طلب واسترجاع وأخذ وقت طويل جدا يجيب عليكم توفير. افرع ومحلات
يجيب عليكم توفير مندوب لبيع قطع المدارس لديكم يجيب أن نراها في ارض الواقع. تاخير وتأخذون وقت. طويل
26 augusti 2026
Svar från Stevensons
Thank you for leaving a review. I am sorry you are not satisfied with the online offering.
We do offer support via our website in the form of a Live Chat. Here, you can speak with an advisor to receive help and support.
Many thanks for providing feedback.
Kind regards,
Stevensons
Svar från Stevensons
Thank you for taking the time to leave a review.
Excellent quality clothes and speedy…
Excellent quality clothes and speedy delivery service.
25 augusti 2026
Svar från Stevensons
Thank you for taking the time to leave a review.
Online service only
Online service only. Ordered the uniform. Prompt delivery, excellent quality (so far anyway!) items. Very easy process.
28 maj 2026
Omdöme utan inbjudan
Svar från Stevensons
Thank you for taking the time to leave a review.
Quality…
Shopping on the website and shipping was speedy. I’m very disappointed with the quality of the uniform being made out of polyester in large proportion. All clothing for children should be 100% cotton - breathable so children can feel comfortable during their days at school.
5 augusti 2026
Svar från Stevensons
Thank you for providing feedback.
I am glad you were happy with the online ordering process, but I apologise for your disappointment of the quality of garment.
Our fabric composition is chosen for durability and cost efficiency, which a lot of parents are grateful for.
We will certainly pass your feedback on to our buying teams for future review.
Many thanks,
Stevensons
Excellence
I got all the uniforms i needed, best quality, correct sizes all uniforms delivered in time and communication was very clear.
26 augusti 2026
Svar från Stevensons
Thank you for taking the time to leave a review.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.