We usually go to Harpenden branch. We are always amazed with the patience and thoroughness of all the staff. Susanne and Adrianne are extremely knowledgeable and often advised us of the upcoming chang... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Order was processed and handled in a timely manner by the helpful branch in Harpenden
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Whilst the quality of the clothing is good and orders are handled very swiftly, I find the staff in store to be cold and officious. I realise this is captive business but I would expect at least a smi... Se mer
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We were served by Ava in the Harpenden stores today who made getting all year 7 new uniform a breeze! Thank you
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Företagsinformation
Skrivet av företaget
Independent family-owned business specialising in providing schoolwear and sportswear to over 550 independent and state schools across the UK.
Kontaktuppgifter
10 Leyton Road, AL5 2TL, Harpenden, England, Storbritannien
- 01582 968939
3,8
Bra
13 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
School skirt
School skirt
Sizes do match up to what the garment should be. Skirt was returned.
24size was more like 28/29
Your shop assistant compared the waste to a skirt in the store & it was 2” bigger.
Would be help if your garments had universal sizes, this last year all my items have varied in size & quality.
16 augusti 2024
Svar från Stevensons - Harpenden
Hi Shazia,
Thank you for your time & feedback; we are sorry to hear of the frustrations experience this last year with sizing.
We have your recent order number so will be sure to investigate the skirt issue further. We appreciate you bringing this to our attention.
Once again, thank you for your time.
Kind regards,
Stevensons
Svar från Stevensons - Harpenden
Thank you for your time & review Dery.
Svar från Stevensons - Harpenden
Many thanks for your time Tilda, we appreciate your review!
Whilst the quality of the clothing is…
Whilst the quality of the clothing is good and orders are handled very swiftly, I find the staff in store to be cold and officious. I realise this is captive business but I would expect at least a smile or a friendly word.
6 juni 2024
Svar från Stevensons - Harpenden
Good afternoon,
Thank you for the time taken in providing your review.
We welcome and appreciate all comments, good or bad, and are sorry to hear that you have found our team to be unwelcoming. This certainly isn't the feeling we wish to portray and will pass your feedback on to the store manager.
Thank you again for your time.
Kind regards,
Stevensons
Knowledgeable and cheerful - Excellent customer service
We usually go to Harpenden branch. We are always amazed with the patience and thoroughness of all the staff. Susanne and Adrianne are extremely knowledgeable and often advised us of the upcoming change in uniform which was always appreciated. The amount of size changes, returns, last minute fitting. Always updating us with stock availability. And providing emergency PE shorts first thing in the morning! Can't fault them. We had been to different larger branches but certainly Harpenden is a favourite.
9 maj 2024
Omdöme utan inbjudan
Svar från Stevensons - Harpenden
Good afternoon Mrs Aidley,
Many thanks for your kind and thoughtful review. We love to hear when our colleagues go above and beyond to offer support and service.
We will be sure to pass your thanks and kind words on to our Harpenden colleagues, who we know will be delighted!
Thanks again,
Stevensons
Incorrect item given twice
Incorrect item was initially ordered for us. Went in to replace it only to find out when we returned home that a second incorrect item had been given to us! (A girl’s sports shirt instead of a boys one). One mistake is okay but three visits to a shop for one item is irritating.
19 mars 2024
Svar från Stevensons - Harpenden
Good afternoon Kate,
Thank you for the time taken to provide a review of your recent experience. We are incredible sorry to hear of the issues encountered and wholly understand and appreciate your frustration.
I can assure you that this is not the service that Stevensons wishes to deliver, and we are deeply apologetic that this was your experience.
Your review and order details have been passed on to the store manager, where processes will be reviewed to identify where and how these errors occurred, ensuring any training requirements are addressed accordingly.
Once again, our apologies for the inconvenience caused and thank you for your time.
Kind regards,
Stevensons
Quick and easy experience ordering…
Quick and easy experience ordering school uniforms.
23 februari 2024
Svar från Stevensons - Harpenden
Good morning,
We appreciate the time taken in leaving your review. Thank you for the 5 stars!
Kind regards,
Stevensons
Branch kept on touch re: order which was prompt. Five star.
Order was processed and handled in a timely manner by the helpful branch in Harpenden
25 januari 2024
Svar från Stevensons - Harpenden
Good morning,
We appreciate the time taken in leaving your review. Thank you for the 5 stars! We will be sure to pass your thanks on to our Harpenden team.
Thanks again,
Stevensons
Rude staff who wanted us out of the…
Rude staff who wanted us out of the shop as quickly as possible even though we had an appointment. No room in store as the other family in the shop had their whole extended family with them and we were overlooked. Given the amount of money we spent the staff could of been happier to serve us. No confident advice on sizing and at.
25 juli 2023
Omdöme utan inbjudan
Svar från Stevensons - Harpenden
Good afternoon Lucie,
Thank you for the time you have taken in providing your feedback. We are incredibly sorry to hear of your disappointment following your visit to our Harpenden branch.
Your comments have been passed on to the Branch Manager for review and to address as necessary. We are sorry that you left feeling this way and would like to assure you that this is not the experience we wish for any customer to experience.
Thank you again for raising awareness.
Kind regards,
Stevensons
Outstanding service
The young lady who served us was lovely. Very knowledgeable and helpful.
15 juli 2023
Omdöme utan inbjudan
Svar från Stevensons - Harpenden
Good afternoon,
Thank you for taking the time to review your experience and for your 5 stars.
Kind regards
Stevensons
Great friendly service today!
We were served by Ava in the Harpenden stores today who made getting all year 7 new uniform a breeze! Thank you
11 juli 2023
Omdöme utan inbjudan
Svar från Stevensons - Harpenden
Hi Sarah,
Thank you so much for your 5 star review following your recent visit to our Harpenden Branch. I will be sure to pass your kind feedback on to Ava.
Kind regards,
Stevensons
Svar från Stevensons - Harpenden
Hi Madeleine,
Thank you for your time and 5 star review. It's much appreciated.
Kind regards,
Stevensons
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