Perfect customer service. The item I bought, arrived exactly as I placed the order (color, size, etc) and it did so expeditiously and nicely packaged. The best online shopping experience I have ever h... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Well packed shipment, with a nice greeting card. But expensive shipping UPS fees: $58 shipping fees + around $86 customs & airport clearance. Some italian online store offers a flat shipping r... Se mer
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I was very pleasantly surprised by Spinnaker Boutique. They offer an excellent selection of high-end brands at really competitive prices. What impressed me just as much was the level of service — prof... Se mer
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Ho acquistato una bella borsa: a parte il prodotto che conoscevo, ho apprezzato un ottimo sconto dedicato ai clienti abituali (20%) rispetto al prezzo di comune di mercato reperibile su altri siti com... Se mer
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Företagsinformation
Skrivet av företaget
The first Spinnaker boutique was opened in 1976 in Alassio by Lorenza Betti. Today Spinnaker represents one of the most fashionable names in Italian luxury retail. At Spinnaker, curiosity, imagination, creativity and experience are merged into one expression of luxury fashion. Our boutiques in Sanremo, Alassio, Portofino and Santa Margherita Ligure are the stage where fashion is the guest of honor. Style evolves and renews itself through time but the best designers remain recognizable for their refined expressions of taste and elegance. Spinnaker Boutique, your new luxury shopping experience.
Kontaktuppgifter
Via Amedei, 2, 20123, Milano, Italien
- 0182586202
- info@spinnakerboutique.it
- www.spinnakerboutique.com
4,8
Utmärkt
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från spinnakerboutique.com
Gentile Silvia,
Grazie mille per la sua recensione a 5 stelle! Siamo davvero felici che abbia apprezzato la qualità dei nostri capi.
È un piacere sapere che la sua esperienza con Spinnaker Boutique sia stata positiva. La aspettiamo presto per il suo prossimo acquisto!
Un caloroso saluto,
Il Team Spinnaker
Svar från spinnakerboutique.com
Dear Khemka,
Thank you for your kind words! We’re thrilled to hear that you had such a smooth experience with Spinnaker Boutique and, above all, that you were happy with the authenticity of your purchase.
Your trust means a great deal to us. We hope to have the pleasure of serving you again soon!
Warm regards,
The Spinnaker Boutique Team
Great online experience and delivery !!
Great experience
Easy site navigation -Direct Shipping and delivery
Status updates and perfect packaging / quality of product
5 augusti 2026
Svar från spinnakerboutique.com
Dear George,
Thank you so much for your fantastic review! We’re delighted to hear that you enjoyed the entire shopping experience, from the easy navigation of our website to the direct shipping and delivery updates.
We’re especially pleased that your order arrived perfectly packaged and that you were happy with the quality of your purchase. We truly appreciate your trust and hope to welcome you back to Spinnaker Boutique soon!
Warm regards,
The Spinnaker Boutique Team
Ho ordinato 3 paia di scarpe
Ho ordinato 3 paia di scarpe: l’imballaggio era perfetto , il contenuto pure , spedizione veloce(3 gg e mezzo). Super consigliato.
31 juli 2026
Svar från spinnakerboutique.com
Gentile Dunya,
Grazie di cuore per aver condiviso la tua esperienza con noi! Siamo davvero felici di sapere che i tuoi 3 paia di scarpe siano arrivati in perfette condizioni e che tu abbia apprezzato sia la cura dell’imballaggio che la rapidità della spedizione.
Sapere che tutto è stato all’altezza delle tue aspettative e che ci consigli con entusiasmo ci fa davvero piacere.
Speriamo di averti presto nuovamente con noi!
Un caro saluto,
Spinnaker Boutique
Extremely fast delivery 👍🏻
6 augusti 2026
Svar från spinnakerboutique.com
Dear Alex,
Thank you for your wonderful feedback.
We are delighted to know that your order arrived promptly and that your shopping experience met your expectations. Providing a fast and reliable service is something we truly care about, so your comments mean a lot to us.
We hope to have the pleasure of welcoming you back to Spinnaker Boutique again soon.
Kind regards,
Spinnaker Boutique
Excellent as always
5 augusti 2026
Svar från spinnakerboutique.com
Dear Ashley,
Thank you for taking the time to leave us such a fantastic rating!
Your brief but enthusiastic feedback truly made our day. We are thrilled that your experiences always meet your expectations!
We greatly value your support and hope to have the pleasure of assisting you again in the future.
Warm regards,
Spinnaker Boutique Team
Svar från spinnakerboutique.com
Gentile Concetta,
Grazie di cuore per la Sua recensione e per la fiducia che continua a riporre in Spinnaker Boutique. Sapere che, ancora una volta, è andato tutto perfettamente è per noi la soddisfazione più grande.
Saremo felici di accoglierLa nuovamente e di offrirLe sempre la stessa cura e attenzione.
Un caro saluto,
Il Team Spinnaker Boutique
The online team provides a fantastic…
The online team provides a fantastic service. Parcels always arrive on time and well packaged. The range online is extensive to choose from and recently I visited the San Remo store which was disappointing with minimal choice and standoff service.
Filipo is a valuable team member of the online Spinnaker boutique.
27 juli 2026
Svar från spinnakerboutique.com
Dear Claudio,
Thank you so much for taking the time to share such thoughtful feedback. We’re truly pleased to hear that you continue to appreciate the service provided by our online team, as well as the care we put into packaging and delivering every order on time.
And a special thank you for your kind words about Filipo! Your appreciation means a great deal to him personally and to the whole Spinnaker Boutique team. We’ll certainly make sure he knows how much you value his assistance.
We’re also sorry to hear that your recent experience at our Sanremo store did not live up to the standard you have come to expect from us. Your comments are important, and we will make sure they are shared with the relevant team.
We sincerely appreciate your continued trust in Spinnaker Boutique and look forward to providing you with the excellent experience you deserve, both online and in store.
Warm regards,
The Spinnaker Boutique Team
Spinnakers do not make it clear before…
Spinnakers do not make it clear before or when you are purchasing from them that should you wish to return your item you will lose a significant amount of money in the duties and taxes that will not be recovered.
27 juli 2026
Svar från spinnakerboutique.com
Dear Customer,
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with the return process.
We would, however, like to clarify that our policy regarding customs duties and taxes is clearly and transparently stated on our website and within our Return Policy, both of which are available to customers to consult at any time before placing an order and throughout the purchasing process. We also specifically remind customers, when a return request is submitted, that customs duties and taxes are non-refundable.
Unfortunately, these charges are not fees retained by Spinnaker. They are amounts collected by the customs authorities of the destination country, and once paid, they are not refunded by the relevant customs authority in the event that the merchandise is subsequently returned.
The same principle would apply if duties and taxes had been paid directly to the courier prior to delivery: in that case as well, these amounts would not be recoverable.
We fully understand that having to bear these costs can be frustrating, but this is unfortunately a matter determined by the customs regulations and procedures of the destination country and is therefore beyond our control.
We always strive to provide our customers with clear information before purchase and throughout the return process, precisely to ensure that there are no unexpected costs or conditions.
With this in mind, we would kindly invite you to reconsider your review, as the customs charges in question are not a cost or policy determined by Spinnaker. We would be grateful if you could instead direct any concerns regarding the non-refundability of these charges to the relevant customs authorities in your country, which are responsible for applying and retaining them.
Should you have any further questions regarding your specific order, our Customer Service team will be happy to assist you directly.
Kind regards,
Spinnaker Customer Care
Communicative and helpful customer…
Communicative and helpful customer service, fast shipping.
31 juli 2026
Svar från spinnakerboutique.com
Dear Eniko,
Thank you for your kind feedback! We’re delighted to hear that you found our customer service communicative and helpful, and that your order reached you quickly.
We truly appreciate your trust in Spinnaker Boutique and hope to welcome you back soon for another wonderful shopping experience.
Warm regards,
The Spinnaker Boutique Team
fast & authentic
31 juli 2026
Svar från spinnakerboutique.com
Dear Tomas,
Thank you for taking the time to share your feedback.
We're delighted to hear that you appreciated both the speed of our service and the authenticity of our products. Providing a seamless shopping experience with genuine luxury items is always our top priority.
We truly appreciate your support and look forward to welcoming you back to Spinnaker Boutique for your next purchase.
Kind regards,
Spinnaker Boutique Customer Care
Overall is good
Overall is good. The only thing is I have to pay tax again when the shoes arrived in singapore. So i paid more than $100 on shipping & tax.
I don’t encounter this on Other online platforms.
23 juli 2026
Svar från spinnakerboutique.com
Dear Vivian,
Thank you for your 5-star review and for sharing your experience with us.
We're delighted to hear that, overall, you were happy with your purchase.
At the same time, we understand your disappointment regarding the additional import taxes charged upon delivery in Singapore. Customs duties and import taxes are determined by the destination country's regulations and, depending on the shipping service selected, they may not be included in the order total.
We truly appreciate your feedback, as it helps us improve the shopping experience for our international customers.
We hope to have the pleasure of serving you again at Spinnaker Boutique.
Kind regards,
Spinnaker Boutique Customer Care
Beautiful merchandise and quick overseas delivery.
I have made a number of purchases over the years from Spinnaker of clothing and handbags to be shipped to US and have been very happy with every one. For this purchase, a beautiful quality Missoni dress, very nicely packaged and boxed and shipped to me via DHL in a timely manner. Highly recommend this company!
30 juli 2026
Svar från spinnakerboutique.com
Dear Joanne,
Thank you so much for your wonderful review and, above all, for your continued trust in Spinnaker Boutique over the years.
It means a great deal to us to know that each of your purchases, from clothing to handbags and now your beautiful Missoni dress, has met your expectations. We're also delighted that you appreciated our packaging and the prompt delivery.
Your recommendation is truly rewarding for our entire team and motivates us to keep providing the highest level of service.
We look forward to welcoming you back for your next luxury shopping experience.
Kind regards,
Spinnaker Boutique Customer Care
Svar från spinnakerboutique.com
Dear Julian,
Thank you for your 5-star review!
We're delighted to hear that your order arrived even sooner than expected. We always do our best to ensure every order is processed and delivered as quickly as possible.
We truly appreciate your feedback and hope to welcome you back to Spinnaker Boutique again soon.
Kind regards,
Spinnaker Boutique Customer Care
Svar från spinnakerboutique.com
Dear Vara,
Thank you so much for your wonderful review!
We are truly grateful for your kind words. Knowing that you consider our Customer Service to be one of the best is incredibly rewarding and a great source of motivation for our entire team.
It was a pleasure assisting you, and we look forward to welcoming you back for another excellent shopping experience.
Warm regards,
Customer Care Team
Quick shipment and well packaged
Quick shipment and well packaged. Top notch international transaction. Excellent service.
20 juli 2026
Svar från spinnakerboutique.com
Dear Richard,
Thank you for taking the time to share your experience.
We are delighted to hear that your order arrived quickly and that you appreciated the care we put into the packaging. It is especially rewarding to know that your international shopping experience with us met your expectations.
Your kind words about our service mean a great deal to our team, and we look forward to assisting you again in the future.
Warm regards,
Customer Care Team
This is my favourite store
This is my favourite store. The perfect service, the perfect goods are all the time.
20 juli 2026
Svar från spinnakerboutique.com
Dear Vera,
Thank you so much for your wonderful review!
We are truly honored to be your favourite store. Knowing that you consistently enjoy both our products and the service we provide is the greatest compliment we could receive.
Your continued trust and support mean a great deal to us, and we look forward to welcoming you back for many more enjoyable shopping experiences.
Warm regards,
Customer Care Team
Svar från spinnakerboutique.com
Dear Eleni,
Thank you for your kind words!
We're so pleased to hear that everything met your expectations and that your order arrived quickly.
We truly appreciate your support and hope to welcome you back to Spinnaker Boutique again soon!
Best reagrds,
Spinnaker Customer Care
great service
16 juli 2026
Svar från spinnakerboutique.com
Dear Marek,
Thank you for taking the time to share your feedback!
We’re delighted to know you were happy with our service. It was a pleasure assisting you, and we look forward to serving you again at Spinnaker Boutique in the future.
Kind regards,
Spinnaker Customer Care
Great experience!
Excellent customer service, very fast shipping, and 100% authentic luxury products. I am very satisfied and highly recommend Spinnaker Boutique!
23 juli 2026
Svar från spinnakerboutique.com
Dear Anastasia,
Thank you so much for your wonderful review!
We are delighted to hear that you had such a positive experience with us and that you appreciated our customer service, fast shipping, and the authenticity of our products. Your recommendation truly means a lot to our team.
We look forward to welcoming you back to Spinnaker Boutique for your next purchase!
Warm regards,
Spinnaker Customer Care
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