SpiceJet Omdömen 

It’s not fair I wanted to give it 0 star. We should be allowed to do that.
Right about the review now, it is the most pathetic management and staff I have ever seen. It started from the flight getting delayed from 3 pm to 6 pm we thought it is ok and gave our bag for checking. The staff on checking were disgusting. We were travelling with 2 kids these staff were busy gossiping but didn’t call us for our turn. Once security was done were waited only to know just before boarding time that flight is delayed further. And this caused panic. We were not asked for any options just asked to wait. The staff was very close to being beaten up by public in general. I asked if I can get my luggage so I can take my kids back home. Super staff said that you will have to check sir go back to checking were you gave back and find out. Ideally my temper flew looking at arrogance but with 2 year old hanging onto me I kept quite. I am exploring all the legal option to make sure carrier pays for the inconvenience or at least acknowledges the classic miss management. I would suggest use indigo as they were efficient and at least made sure guest time was respected. That spice jet is on verge of classic decline and hence best to avoid if you don’t want to ruin your holidays.

Wasted my money. So much delay yesterday in SG 162.... worst airline i hate it...

Very disappointed poor flight dealy more then 5 hours not provide food

Don’t book SpiceJet if you value your time and peace of mind. Frequent delays and cancellations make it extremely unreliable. Passengers deserve much better service and support.

I have never seen an airline operate with such casual disregard for passengers. A delay of 5–6 hours seems completely normal for them, and today was no different. My flight was scheduled for 01:40, and even at 06:41, there was still no clear information about when we would actually take off.

I paid extra for Priority Boarding, but there was no priority line, no system, and clearly no understanding of what this service even means. It felt like money thrown away.

Trustpilot seriously needs a negative rating option, because even one star feels too generous. I’m giving one star only because it’s the lowest available.

Worst

Very bad services.
Gets delayed more often.
No response or any type of compensation from the Spicejet.
Today also it gets 4 hrs delayed and not even confirmed that wheather it get more delayed or not.
I have booked a fight for 3 from Delhi to Leh on 10 Aug 2026. The flight has been delayed by 4 hours till now and there is no one present here at the gate to provide any kind of information to the passengers. Further there is no confirmation that the flight won't be delayed any more. Customer care is also not able to provide me any satisfactory answer. My whole family is stranded at the airport since morning. Who is reponsible for all this and what compensation will be provided by SpiceJet for this delay and for this inconvenience. My family plan to Ladakh is starting on a very bad note due to Spicejet.

Scam "extra cabin bag" charges equivalent to a new ticket instead of doing a gate checkin despite cabin bags of regulation cabin size

Awful experience because:
1. Flight delayed last minute with no option to get a refund / reschedule as they only have 1 flight.
2. No kiosk / counter- only bag check in.
3. Bag check-in experience is horrible - we were harassed to check-in luggage despite having only 1 hand luggage.
4. Ground staff is useless, to put it mildly - cannot support with a single query.

Recommendation - pay more for any other flight if you have the option. Avoid spicejet at all costs.

Worst flight ever I had in my entire life…..DXB-BOM…..actual flight was at 4:10 am but if take off at 7:20 around….they didn’t gave any food or tea I said them I will pay they said…”SORRY SIR WE ARE OUT OF SERVICE….after landing in Mumbai our lag-age was not there they said we have removed more than 45+ bags bcuz of the bad weather…………..SG5023….they are doing same in the 23july flight I am 100%sure…………MY HONESTY REVIEW INSTEAD OF SPICEJET TAKE INDGO OR AIRINDIA……..this 10times before booking the ticket………

Absolutely unacceptable service by SpiceJet.

I’m still sitting at Leh Airport waiting for my flight to Delhi, which has already been delayed by almost 3 hours with no genuine explanation whatsoever. The only thing passengers have received is repeated announcements pushing the departure time further.

What makes this even more frustrating is that people have commitments beyond this flight connecting flights, work meetings, family emergencies, hotel bookings, and other important plans. A delay of this magnitude without proper communication is simply irresponsible. Passengers deserve honesty and timely updates, not endless waiting and uncertainty.

Delays can happen due to operational or weather-related reasons, but the least an airline can do is be transparent and respectful towards its customers. Instead, SpiceJet has shown a complete lack of accountability and concern for the inconvenience caused.

This has been an extremely disappointing experience, and based on how this situation has been handled, I will think twice before choosing SpiceJet again.

This comes across as strong, professional, and credible without making claims that you can’t verify.

Travel date: 15th June

Our flight was delayed by over 6 hours, a 11am flights takes off at 6:30pm and then, at 10:30 PM, we were informed that it had been rerouted—even though we were originally scheduled to reach our destination at 1:30 PM.

It’s now been over a month, and there has been complete silence from your end regarding the ₹30,000 refund.

Because of this disruption, we had to purchase new tickets to Bagdogra at our own expense and pay for an overnight stay in Kolkata. I was travelling alone with my 6-year-old daughter as a single mother, making an already difficult situation even more stressful.

Delays can happen. What shouldn’t happen is a complete lack of accountability, communication, and customer support. I expect this matter to be resolved immediately.

SpiceJet is using fraudulent customer service tactics to avoid paying mandatory legal reimbursements.My flight SG 2441 was cancelled last-minute (less than 5 hours before departure) due to operational reasons, and I was rebooked for the next calendar day. Ground staff at Delhi T1 flatly refused to provide the legally mandated hotel accommodation and meals, leaving passengers stranded. According to DGCA CAR Section 3, Series M, Part IV guidelines, they are 100% legally required to cover hotel and subsistence for an overnight cancellation delay. I had to self-fund my own hotel room at Aerocity. When I filed official government grievances (AirSewa cases XX176806 and EE251089), their Nodal Officers (Shalini Sharma and Rahul Sharma) repeatedly sent contradictory copy-paste email rejections. They even admitted in writing that they gave no proper advance notice, yet they unilaterally close cases as "Resolved" to trick the regulators. They think international tourists will just get tired and drop the claim. Absolute disgrace of an airline. Avoid at all costs!Date of experience: June 13, 2026

Tuen around and walk away from this airline! Such a joke. Every flight is delayed at least 3 hours, bags are constantly lost and flights are constantly cancelled.

2 flights with Spice Jet and my bag was left behind at the departure airport 2x times. The second time, they left about 30 people's bags at the departure airport! How can you leave 20% of the airplane's bags behind!?
it was just before my international flight, so I'm now flying home with no clothes.

Flight was cancelled very close to the travel dates and no alternative flight was provided. Complete refund of tickets are not yet received. After booking economy tickets,there were continuous calls to upgrade to spicemax. After upgrading to spicemax and flight cancellation, the upgrade amount not yet refunded. No response to my emails from customer care and no one answers the phone numbers inspite of waiting for long time.

If I had the chance I would rate them negative. I booked a flight and they changed my flight. Had to fly for a immediate family death. SG 5023 - Changed my flight without any reason.

Delayed by 6hours on 14th June 2026. They charged me extra for the carry-on luggage even though I had not checked in any other luggage. The AC wasn't working when it took off from Mumbai

Just because this was the first flight to Gorakhpur for the day, I rushed from Dubai to ensure I arrived at the airport on time. I reached the airport around 12:00 noon. The flight was scheduled to depart at 2:30 PM; however, it was delayed by nearly four hours and finally departed at 6:15 PM.
What if someone had a medical emergency? What if a passenger had an important event, meeting, or family commitment to attend? Who is accountable for these constant delays with SpiceJet, especially considering the number of similar complaints and reviews from other passengers?
Why was accurate and timely information not shared with passengers? The aircraft was already parked at around 2:20 PM, so why did it take almost four more hours for the fuel bowser to arrive and refuel the aircraft?
Passengers deserve transparency, timely updates, and accountability. Who is answerable for this unacceptable delay and the inconvenience caused to hundreds of travelers?

Extremely disappointing experience with SpiceJet. Our flight from Bagdogra to Delhi was delayed twice, first from 11:00 AM to 1:05 PM and then to 1:45 PM. Despite reaching the airport and making every effort to board, airport staff wasted valuable time repeatedly calling their seniors instead of taking a quick decision.

By the time they finished, the aircraft door had already been closed, even though the scheduled departure time was 1:45 PM. The flight delays disrupted our travel plans, and the lack of coordination and accountability at the airport ensured that we missed the flight.

Poor management, poor customer handling, and a highly frustrating experience.

Extremely Disappointing Experience with SpiceJet

I had one of the worst customer service experiences with SpiceJet. The airline's support team was unhelpful, difficult to reach, and showed very little concern for resolving customer issues. Simple queries took far too long to address, and when I finally got a response, it felt like I was being passed from one representative to another without any real solution.

The lack of communication and professionalism was frustrating. As a paying customer, I expected basic courtesy and assistance, but instead I was met with delays, vague answers, and poor follow-up. It seemed like customer satisfaction was not a priority at all.

While flight schedules and operations can sometimes face challenges, there is no excuse for such poor customer support. A company is judged not only by its services but also by how it treats its customers when problems arise. Unfortunately, SpiceJet failed on both counts in my experience.

I would think twice before flying with SpiceJet again and would not recommend it to anyone who values reliable customer service. ★☆☆☆☆

SpiceJet turned our journey into an absolute nightmare, showing zero basic humanity or professionalism. Here is what they did:
1. Abandoned After 6-Hour Waiting (04 June): Checked in at Srinagar at 12:00 PM for SG 475. After trapping us for 6 hours, they cancelled the flight at dusk. No staff helped. As a foreigner, I had to scramble completely alone in the dark to find an emergency hotel and vehicle.
2. Endless Rolling Delays (04 and 05 June): Returned for our rescheduled flight (SG 161) only to be hit with a brutal 5 to 6-hour delay. Our entire day was wasted on airport benches with zero updates.
3. Cruel Family Separation & Extortion: My family fell suddenly ill. Despite traveling with a child on the same PNR, the counter staff flatly refused to seat us together unless we paid extra fees. When we refused this extortion for a mess they created, they split us up into separate rows, leaving my sick family separated during the flight.
4. Unprofessional Behaviour of Ground Crew: The staff at the Srinagar counter—specifically a female agent and Mr. Adil Kabir—showed complete contempt. The female agent maliciously separated our seats without even informing us beforehand. They have zero empathy.

SpiceJet is a scam, not an airline. They take your money, cancel flights, strand foreigners, and extort you when your family is sick. Never book with them.