SpiceJet Omdömen 

Extremely disappointed with SpiceJet's handling of my booking.

My Jaipur–Mumbai flight SG 291 scheduled for 30 May 2026 was cancelled by the airline just 3 days before departure, causing significant inconvenience and disruption to my travel plans. Despite the cancellation being initiated by the airline, I have still not received my refund even after repeated follow-ups and a considerable waiting period.

What is most frustrating is not just the cancellation, but the lack of timely resolution and customer support regarding the refund. Airlines expect passengers to comply with strict payment and check-in deadlines, yet when it comes to refunding customers' money, the same urgency appears to be missing.

Passengers deserve transparency, accountability, and prompt refunds when flights are cancelled by the airline. Holding customers' money for months after cancelling a flight is unacceptable and reflects poorly on customer service standards.

I hope SpiceJet resolves this matter immediately and improves its refund process so that other passengers do not face similar difficulties.

Very disappointing experience with SpiceJet. They changed the flight timings three times, with the final change made just one day before departure. I specifically booked this flight from Mumbai to avoid a connecting flight; otherwise, I could have booked an IndiGo flight from Pune that was ₹10,000 cheaper.

To make matters worse, my return flight was originally a direct flight when I booked it, but it was changed to a connecting flight just one day before departure. This caused significant inconvenience and disrupted my travel plans.

I would not recommend choosing this airline due to its frequent last-minute schedule changes.

Bad experance late Late Late late late

The only airline in India which will start weighing bags right at time of boarding and then charging Rs 750 per kg of overweight even if there is no check-in luggage. Other airlines also weigh, but give an option to send the luggage to checkin.

I had no check-in and only 3kgs additional as i bought something from airport and now I had to pay Rs 2250 extra..almost 30% passengers had gone through this. They catch you when you have no option to go back to checkin counter.

And the way they ask is mannerless. Some people were unwilling to shell this much money. To which the staff showed them dustbin and asked throw it there.

And this happened on a flight which was 4 hours delayed.

Spicejet can delay flight with no obligation and apology, but they will get you to a situation where you end up paying 4-5K additional for no reason

I am extremely disappointed with my experience flying with SpiceJet. This has been one of the most frustrating airline experiences I have ever had.

1. The flight from Mumbai to Dubai was initially delayed by over 2 hours without proper communication.
2. After passengers had already boarded the aircraft, we were informed that there was an engine issue and the aircraft required repairs. This is a serious safety concern and should have been addressed before boarding passengers.
3. We have now been stuck inside the aircraft for more than 3 additional hours waiting for departure, causing immense discomfort, stress, and uncertainty.
4. To make matters worse, I learned that similar flight cancellations and disruptions had occurred on this route over the previous two days as well. This raises serious concerns about operational planning and reliability.
5. My previous SpiceJet journey was equally disappointing. The Dubai-to-Mumbai flight involved an extremely long and poorly managed check-in queue, resulting in unnecessary delays and inconvenience.
6. The condition of the aircraft itself was below acceptable standards. Several tray table handles were broken, reflecting poor maintenance and a lack of attention to passenger comfort.
7. During my earlier flight from Dubai to Mumbai, the cabin air conditioning was switched off during landing, leading to a suffocating and highly uncomfortable environment for passengers.

Overall, this experience demonstrates poor operational management, inadequate passenger communication, questionable maintenance standards, and a lack of concern for customer comfort. Passengers deserve better treatment, especially when paying for a service that should prioritize safety, reliability, and basic comfort.

I sincerely hope SpiceJet takes immediate corrective action and provides affected passengers with a proper explanation, compensation, and assurance that such incidents will not be repeated.

The flight was delayed by 5.5 hrours
Absolutely pathetic experience with SpiceJet. A 5-hour delay with zero proper communication, no accountability, and passengers left stranded and frustrated at the airport. Staff acted clueless and there was no effort to make the situation easier for travelers. Completely ruined my schedule and wasted an entire day. If you value your time and peace of mind, avoid this airline. Worst travel experience

The flight was delayed for 4 hrs. The authorities couldn’t say anything when we will get boarding pass. And so much haphazard facing during travel time . Need to improve ur services and communication with the customer.

My flight to DHM (SG 2941) in March was cancelled by SpiceJet. I had even purchased cancellation insurance—an extra cost I had to pay out of pocket. SpiceJet's website confirms the cancellation and states that I would receive approximately €500.00 within 7 days. Now, two months later, no refund has yet arrived from SpiceJet. Beware! In my opinion, this constitutes fraud—I am not receiving any replies to my emails either... Never again SpiceJet, even if it looks so nice on the surface. Prof. Kiefer from Germany

Unfortunately very disappointed with SpiceJet’s handling of my booking (PNR: EED1VG ) for from Dubai to Kochi 10th July 2026.

The airline cancelled the flight citing “airspace restrictions” and sent an automated message asking passengers to rebook using a link that showed absolutely no alternate flights available. Despite the cancellation being entirely initiated by SpiceJet.

After multiple emails and follow-ups, no reply, SpiceJet has still no refund timeline or even a proper response.

An airline should take responsibility when it cancels flights, especially international routes.

Extremely poor customer service, poor communication, and a very frustrating experience overall.

My flight is 4 hour delayed ..... Without any reason...other flights are working normally..... One of the worst flight service....

If there was a negative review I would have given it minus 5 star for there service and there customer support I typing this stand in KIA my flight had been delayed for 6 hours and the ground staff of spice jet here refused to help me any sort of way I told them to compensate me they told me Mail my concern to some stupid mail I don't know when they'll Reply back

Booked a flight for £103 and got an email saying they've had to cancel my booking and offered me a refund or a flight the next day.

I needed to leave on my original day so looked at alternative flights and imagine my surprise that my original flight was still scheduled but now they want £160 for it.

Absolutely disgraceful behaviour not honouring my original flight because they now thought they could get more money.

@SpiceJet is literally gaslighting passengers. The board shows 19:00 delay for actual 13:25 flight, it’s 18:25 now and staff are silent. No announcements, no updates, we had to find out from airport directory. Absolute lack of professionalism. Last time flying with them. #SpiceJet #TravelNightmare

Worst airline they cancel mostly and because of them you will loose much more I loose 500 as platform fee and then 2k when I booked some flight again

I am writing to formally lodge a complaint regarding my recent travel experience under PNR IKYMME.

My original flight was scheduled from Mumbai to Bengaluru. However, upon arrival at the airport, ground staff informed me that the flight was likely to be delayed or cancelled. I was subsequently diverted to Chennai, which resulted in a significant disruption to my schedule and forced me to make alternative travel arrangements at my own expense.

Despite these circumstances, I was not provided with any accommodation during the transit. To reach my final destination, I was forced to book a flight with a different airline and subsequently had to purchase a train ticket from Chennai to Bengaluru.

I have attached all supporting documentation to this email for your review, including:

- The original boarding pass (Mumbai to Bengaluru)
- The new boarding pass (Mumbai to Chennai)
- The train ticket from Chennai to Bengaluru
- A screenshot of the flight delay notification sent by the airline

I request a full review of this matter and look forward to your response regarding a refund for the original journey and appropriate compensation for the additional expenses.

Worst experience ever. Extremely poor cabin maintenance and completely unprofessional staff behavior. The service on this SpiceJet flight was disappointing from start to finish. Staff at Bangalore International Airport were rude, unhelpful, and showed zero professionalism. Absolutely unacceptable experience — needs serious improvement.

Zero trust airline.
Specialised in delaying and cancelling flights.
There should be some fine levied against them for cancellations specially.
Spoiled our holiday plan. Just to end up having other flight tickets worth 5time the cost. Their communication is horrible, no whatsapp or sms intimation on cancellation.

dont book with spicejet.. avoid at all cost.. any day now we will hear their flight crashed. Delays upto 10 hours without any compensation to customers. Worst airline ever travelled with.

I am extremely disappointed with the handling of today’s SpiceJet flight from BOM (Mumbai) to AMD (Ahmedabad).

The flight was originally scheduled for 9:55 PM on 29/04/2026, and currently it is already 1:40 AM on 30/04/2026 with more than 4 hours of delay. Despite such a long delay, there has been no proper response or communication from the staff.

The ground staff themselves do not have proper updates from the senior management, and passengers are being left without clear information regarding departure timing. The situation at the airport is very poorly managed.

Additionally, there has been no proper arrangement for basic passenger needs:

- No proper drinking water arrangement
- No food arrangement for passengers
- No proper assistance or customer support
- No accurate delay updates

This kind of service is completely unacceptable, especially during late-night hours when passengers are tired, travelling with families, children, and elderly members.

I request SpiceJet management to immediately address this issue, provide proper support to passengers, and take responsibility for the inconvenience caused.

Flight Route: BOM to AMD
Date: 29/04/2026 – 30/04/2026
Delay: More than 4 Hours

Very disappointed with the overall experience.