Sofas & Stuff Omdömen 5 220

I was very cautious when choosing a company to buy a new sofa from. When I looked at the history of this company I could see their background was the manufacture of quality furniture - add to that a customer service experience at the Henley Branch that really makes you feel you are valued as a customer – something often lacking today – all the team at Henley were welcoming and very patient and extremely helpful – particularly Nick – I have no hesitation in recommending this company to anyone wishing to purchase a quality piece of furniture.

The staff in the Bishops Stortford showroom were excellent, both in their knowledge of the subject matter and were happy to take the time to ensure that we were happy with what we chose. Style of furniture, fabrics and details could all be tailored to our requirements.
Nathan and Nic, who carried out the delivery, were punctual, polite, professional in their assembly of our sofa and tidied up afterwards.
Minor administrative issues were dealt with quickly and professionally.
S&S are not the cheapest place to buy a new sofa, but they must be one of the best. We would wholeheartedly recommend them as the place to go.

Nicole was very helpful, patient and knowledgeable.

Tentative 5stars so far as not yet arrived. Wanted to leave a quick review to say how patient, lovely and helpful Sarah was in Edinburgh in narrowing down 100shades of indecision, helping match in existing curtains and cushions. Can't wait for the arrival of my first new sofa in 20years!

Absolutely delighted with my lovely, quality, sofa from Sofas and Stuff, and was so impressed with the excellent service I received. Suzanne guided and helped me through all stages from sizing, colour choice, delivery, payment options etc. .. and at no point did I feel sale pressured. Relaxed, friendly atmosphere, helped along with a welcome cup of tea on arrival, Suzanne showed utmost patience and assurance on days when I just couldn’t make my mind up, and was able to suggest other possible options/areas of choice … bonus was, that at the busiest time of year, I had my gorgeous sofa delivered in time for Christmas..
Must also mention the lovely delivery chaps, Dave and Jake, who conscientiously provided updates on time of delivery, assembling furniture, explaining warranty and leaving care plan.
Thoroughly professional and caring staff, fantastic customer service - made the whole experience a joy

Very efficient delivery team - Nic and Gary. Notified of early morning time slot. They explained about warranty etc and information pack supplied. Rubbish all taken away by them. Very pleased with chair and service.

We’re looking forward to delivery of two Helmsley sofas soon and hope to be able to review them every bit as positively as the customer service in the friendly Edinburgh showroom. Sara was a pleasure to deal with and understood our brief completely, which was quite exacting. We wanted smart, comfortable sofas that would be family friendly for our younger grandchildren, a change from our current colour scheme but still complement our chairs and rug, and would fit within our budget. Sara picked out fabrics that would look good, but importantly, also cope with the odd mishap. She suggested we choose a different fabric for the cushions to add a bit of texture and impact, and helped us find a great match. Her advice and understanding of our needs were first class, and she helped us bring the project in within our budget.

Perfect service from start to finish from Mere Green store.
Sofa is wonderfully comfortable!

Terrible customer service. Visited Chelsea showroom on a Sat afternoon, had called earlier to ask if they had a particular item on display and I mentioned I would be coming in later, I was not told I needed an appointment. When I arrived the showroom was virtually empty, maybe 1-2 couples browsing. The two staff were sitting at their desks/ computers, one barely acknowledged me when I entered, the other was polite and got up to assist me but he was clearly in a hurry for me to go and told me I should come back on a weekday or Sunday morning when they would have more time. No where on the website does it say that an appointment is needed. Most people who work cannot come at those times, especially not for a sofa! It’s also not clear what these staff are there for if they don’t have time to serve customers. I had been ready to place my order today but I won’t be going back. This place belongs in the Home Counties not Chelsea,

Love my new sofa it’s been a great experience having a professional service all the way. From the help and advice from Shelley and Abi in the Cheltenham store to the expert delivery from Aden snd Martyn who were a complete delight. All consummate professionals and a first class service

Good delivery service.

We ordered 2 cromer sofas from Sofas and Stuff. Both arrived after c.3 months in the wrong shade and with the wrong legs. We sent a photo of the fabric sample against the sofa and their fabric house confirmed that the shade falls outside of their shade tolerance allowed between batches. They told us they would send us replacement legs which will take 3 weeks (3 weeks!) to arrive and suggested they can offer us a discount if we keep the sofas, or they can offer a replacement in the correct shade. The replacement will take 9 weeks. As the time to replace the sofas was quite long and we wouldn't receive any compensation for the error and delay if we decided to replace them, we accepted the discount. Whilst I can appreciate that the colour variance was due to the fabric supplier, it is still Sofa and Stuff's ultimate responsibility to ensure that the orders their customers receive are correct, particularly given the high price point.

On the positive side, the delivery team were excellent. Very professional, friendly and respectful of our home and the sofas are very comfortable. Rianna at customer support was also very responsive and professional and was keen to help find a resolution for us.

Customer: Higgs 1086516

I love my new sofa , fantastic service from start to finish. Abi in the Cheltenham branch for your wealth of knowledge & patience, the contact centre to confirm delivery slot & Alan & Duane for the safe delivery & assembly. I would highly recommend

The two delivery men were excellent. They let us know exactly when they would arrive. They were kind, considerate and efficient. We appreciated them taking all the packing material away and would thoroughly recommend them.

Arrived in time for Christmas and our sofa not only looks fantastic but also super comfy! Ellie and the team in Salisbury were super helpful and gave us a lot of time! The mattress is also proving to be a success. And the delivery team very efficient and very accommodating to moving an inch this way or that! Happy Christmas to you all.

The delivery team of Matt and Gary arrived on time having called in advance to confirm an arrival time. They quickly went about their business of moving from the truck to our house the sofa and chair. Polite, friendly and respectful they get a five star rating. Thank you all at sofas and stuff!!

Very happy with our new sofa. Aden and Gary arrived set everything up, cleared away all the packaging and explained the care plan. Very professional, thank you! Happy Christmas 🎄

A great team helping us choose the right sofa that worked for us. Very well made and extremely comfortable, nothing was to much trouble. The delivery team were very friendly and professional. Highly recommend this amazing company.

When I received my sofa there were a few quality issues, all sorted now.😁That's not my story this is....
The quality and experience I received from Sofa and Stuff customer service was exceptional. Firstly I spoke with Sophie who understood my concerns and endeavoured to help rectify them. Sophie is knowledgeable and so kind she reassured me that all my concerns would be sorted. There were a couple of hiccups along the way however I was kept updated. There were still a couple of things I was still unsure about so I was contacted by Hayley 😁. Every retailer needs a Hayley!!!! Hayley is brilliant she knows how to put your mind at ease, and also found solutions. I have never experienced a more positive, helpful and kind person. All of my worries and concerns were dealt with a honest, professional and sympathetic manner. As a side note the delivery men were brilliant they were without exception respectful of my home and professional. Thank you so much sofa and stuff, thank you Sophie and especially Hayley. Ps my sofa is lovely 👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾

Excellent service from start to finish. Right from this company really demonstrates that it cares about customer care and satisfaction. We had an access problem with the first attempt at delivery because the sofa was too long. They took it away again and within the hour I had a phone call from Hayley to say that logistics had come up with a solution and rescheduled the delivery for 2 days later. Gary and Manny arrived on time, expertly installed the sofa, removed packaging and gave us care tips. We are absolutely delighted with our furniture and so pleased to have dealt with such a reliable company.