Sofas & Stuff Omdömen 5 218

Nicole was very helpful in the showroom and knowledgeable. The sofas are excellent quality. Gary and Stuart are much more than delivery guys and gave us some useful tips on how to look after the sofas. Really friendly, helpful and respectful of our home. Thank you

Just had Gary and Stuart deliver our new sofa - had to be taken up three flights of stairs and they managed it without any difficulty or even breaking sweat - brilliant service from a great brand - thanks guys!

This is the second time we have purchased from Soafs & Stuff in Tunbridge Wells and there is a reason we went back. Simply put, the whole experience was, again, outstanding.

Ashley was fantastic from start to finish, never putting us under any pressure and always welcoming us on our many 'sighting/planning' visits. Her endless patience and help with the fabric choice made a real difference and we ended up with exactly what he hoped for.

There is a great range within the showroom, we never felt we needed to look around or visit other showrooms, as the range we wanted was right there.

As for the choice of fabrics...I challenge anyone who visits the showroom to leave looking for more choice!

We were looking for a large 'L' shaped sofa, and Ashley really helped advise on the appropriate size for our space and even provided mock-up images for us to see it in situ before we committed.

In Summary, from the first visit to delivery (also first class!) we could not fault the service, choice and attitude of all the people in the showroom, they set the benchmark for excellent retail experience.

Great sofa and customer service. Very pleased with purchase.

Friendly delivery from Ryan. Great footstool

This is our second sofa from Sofas & Stuff and both fully meet expectation. The latest one is so sumptuous! We were kept fully informed at all stages of the process and the delivery by Dave and Shane was excellent: stress-free and efficient.

I recently ordered some carcasonne fabric from the wonderfully helpful team at Redbrick. Dominic Wright could not have been more patient as I twice had to alter the delivery details. He was on to it and rang back when he said he would.
I was most impressed with the whole experience at Redbrick. Thank you.

We bought our corner sofa from the Bury St Edmunds store. We visited the shop at least four times and Kelly did an amazing job helping us find the right sofa and the right fabric. What the staff clearly understand is that sofa buying is a process and it takes time to know what you are looking for. A big thank you to Kelly for sharing your knowledge of the high-quality fabrics available to us, and for having incredible patience. We now have an amazing piece of furniture which should stand the test of time.

We bought a sofa from the Mere Green store yesterday by accident 😀
Went in for a little look around and bingo !
Libby the store manager and her colleague were very friendly and helpful .
We look forward to the delivery in June .

Sofas and Stuff have been fantastic from start to finish.

Their staff in the Tunbridge Wells store (especially Lisa and Martina) gave us so much of their time and advice throughout our several trips in to look at sofas and fabrics. They never seemed to tire of us and were happy to continue the hunt for the perfect material on their own and have new swatches ready for our next visit.

We have just had three sofas delivered. They are as beautiful as we hoped. Martyn and Jake, who delivered and unpacked them, couldn't have been more helpful. They got everything in place, tidied up afterwards, and moved all our existing furniture back to its rightful home. A delightful pair who were a credit to the business.

All in all, although Sofas & Stuff are definitely more pricey than regular high street furniture stores, the quality of the sofas is second to none and I expect them to last for many, many years.

Great service from start to finish. Thanks to all of the ladies in the Tun ridge Wells store and to Gary and Stuart for their friendly, prompt and friendly delivery. We love our new sofas.

Sadly we had a couple of issues with our Sofa but I must say without any hesitation the help and support from customer services especially the lovely Hayley was exceptional from the very start.

It is very rare to find Customer Support that goes above and beyond to help solve the problem.
The situation was resolved and I would like to thank Customer services especially for making it an easy , helpful experience. THANK YOU

They deserve a Bonus if any of the people holding the purse strings reads this review !!

We ordered a sofa from the Leeds showroom. From our first visit Nick and his team were very helpful and provided great advice regarding sofa choices and fabrics. They sent us digital images showing different fabrics on sofas within our room at home. When the sofa was delivered there were a few issues with it, however these were resolved in a courteous, friendly and professional manner by Hayley and her team in Customer Support. We would not hesitate to recommend Sofas and Stuff and will be buying from them again! 😊

Brilliant experience from start to finish. Caitlin at the Battersea location was incredibly helpful & patient. Our armchair & footstool were ready within about 2 months and the delivery process was smooth — great communication, on-time and the delivery team (Martyn & Jakob) were fantastic. We love our new armchair, thank you!

Bought two sofas from Tunbridge wells.
Delivery communication excellent and beautiful care of the sofas and positioning in the house. Super friendly and was 6.45 am! Thanks to David and Shane.

We love our new sofas! The service we received from start to end has been professional, not pushy or judgmental and we all felt we were able to make an informed decision. We received fabric samples promptly and upon returning to the shop in Henley were greeted by knowledgeable and friendly staff. We also used the measuring service to ensure our sofas would fit . The delivery was in the timeframe given and so far we have been very happy with our sofas.

David and Shane have just delivered and fitted new seat cushions and footstool. Great guys. Arrived spot on time. Explained how to maintain cushions and how the stain guard guarantee works. Fantastic service.

As a high end furniture retailer I expected exemplary service however from first visiting the Cheltenham store in January to finally receiving my new sofa yesterday, the experience has been extremely disappointing.
Staff in the Cheltenham store were poorly trained and unprofessional and not able to offer the “design experience” promised on the website. Mistakes were made during the order process leading to me being overcharged. I felt I could no longer have confidence in the Cheltenham Branch so went to the Stroud branch instead. My experience here was much more what I had expected so I placed my order and was told to expect delivery in mid March. When I had heard nothing by 24/3 I chased to be told there was a delay on my order so delivery wouldn’t take place until 8/4. Rather than simply put a bad review online, I took the time to write to the Director about my experience and requested a refund of my delivery charge as an apology. Instead I have just received a curt response with no apology or refund!
My sofa is lovely and the staff who delivered it were great but the service in the stores and from head office leaves much to be desired so I would not recommend shopping with this company.

Very helpful customer service from showroom right through to despatch admin and delivery. Delighted with my two Rye sofas which are the ideal small size for my room but are big enough to lie down on full stretch! Sofas and stuff went the extra mile helping me choose fabric, being very understanding when my father died just as my sofas were to be delivered and delayed delivery for me for several weeks and when delivered Martyn and Jake were lovely too, even taking their shoes off at the front door. Can thoroughly recommend Sofas and Stuff.

In store team in Henley (Alicia) was extremely helpful, knowledgable and patient! Options were fully explained. Alicia and other Henley store colleagues were helpful and prompt in addressing telephone and email queries around the time of placing the order.

Lead time from order to delivery was quite long (2 months) but was completely in line with expectations and estimates we were given at the time of order. This timeline seems reasonable for a ‘built to order’ product.

Delivery worked out well. Delivery date was easy to book, good communication about delivery arrangements and a time-slot given the day before. Delivery team (Gary and Stuart) was great. They let us know when they were 30mins away and arrived within the communicated time-slot. Gary and Stuart were helpful, friendly and very respectful of our property and new sofa. They remained good humoured despite our access (narrow door and hall) not being the easiest!

Sofa was pricey but reflected in the quality, which is excellent. We are very happy with our new sofa and the service we received.