Nicole was very helpful in the showroom and knowledgeable. The sofas are excellent quality. Gary and Stuart are much more than delivery guys and gave us some useful tips on how to look after the sofas... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is our second sofa from Sofas & Stuff and both fully meet expectation. The latest one is so sumptuous! We were kept fully informed at all stages of the process and the delivery by Dave and Shane... Se mer
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We bought our corner sofa from the Bury St Edmunds store. We visited the shop at least four times and Kelly did an amazing job helping us find the right sofa and the right fabric. What the staff clear... Se mer
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Ordered a Pugin sofa which looks lovely in my living room. It’s quite a substantial piece of furniture. The guys who delivered it, Shane and Gary were professional, respectful and mindful of other f... Se mer
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Företagsinformation
Skrivet av företaget
Express your personality with a truly unique piece that is handcrafted in Britain using traditional techniques and finished in the your choice of fabric. We don’t just stop there, we tailor our sofas to your choice of filling, seat depth and foot design. Visit your nearest showroom and design a sofa, bed or mattress that’s tailored to you.
Kontaktuppgifter
The Dairy, RH20 1ER, Fittleworth, Storbritannien
- 01798 300353
- support@sofasandstuff.com
- www.sofasandstuff.com
4,8
Utmärkt
5 tn omdömen
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great experience with sofa and stuff…
Great experience with sofa and stuff from purchasing to Gary and Chris who delivered it
16 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good afternoon, Liz.
Thank you for your kind review. We're so pleased to hear you had a great experience from purchase through to delivery. Gary and Chris will be delighted to know they made a positive impression.
We hope you enjoy your sofa, and thank you again for choosing us.
Warmest wishes,
Sofas & Stuff
Showroom and Delivery
Visited the Leamington Spa showroom and was assisted by Vicky and James who were extremely helpful and gave lots of advice which made the process very easy.
The delivery was easy and quick. Matt and Nic did a fantastic job and showing me how to puff up my cushions properly.
3 februari 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good afternoon, Alex.
Thank you for your lovely review. We're so pleased to hear that Vicky and James made your visit to our Leamington Spa showroom such an easy and enjoyable experience with their helpful advice.
It’s also great to know that Matt and Nic provided a smooth delivery and took the time to show you how to keep your cushions looking their best-such a handy tip.
Thank you again for choosing us, and we hope you enjoy your sofa for many years to come.
Warmest wishes,
Sofas & Stuff
Bespoke sofas - a refreshing shopping experience
November 2025 - We were looking to replace our existing sofas but weren't impressed with the offerings of the major high street retailers so started looking for something a bit different and bespoke and that's when we stumbled upon Sofas and Stuff. We visited their Tunbridge Wells showroom and Jo Willett couldn't have been more helpful. The choice is extensive and lots of opportunity to achieve that bespoke look not just from fabric choice, but by changing accessories like feet, cushions, but also surprisingly the cushion heights and depth. A much appreciated feature for my 6'2 husband. I must admit it took a couple of visits to narrow down and finally make our choice but we got there.
The order was placed and we were told approx 12 weeks for delivery. They were ready slightly sooner which was a nice bonus. The delivery guys were great, very pleasant and very careful. Unpacked and placed all three sofas exactly where we wanted them and took all the packaging away with them.
Since then, we have really enjoyed our sofas. Lots of people have commented on how lovely they are and they are super comfy. Maintenance wise just as we were told we throw the cushions around and drop them on the floor to plump them up and they bounce back like new.
Although the sofas have a care protection package we enquired and were able to purchase some additional fabric from which we intend to make sofa protectors, to stop our puppy and grandchildren from being too heavy on the actual cushions. Won't be a problem when they are all a bit older but for now it's an added layer from spillages and muddy feet etc. And the fact that it matches is a bonus because it all blends in. Jo was very helpful in organising this for us.
All in all, a very good experience and I wouldn't hesitate in recommending to friends and family.
21 november 2025
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Kim.
Thank you so much for taking the time to share such a thoughtful review. We're delighted to hear about your experience, from visiting our Tunbridge Wells showroom to finally choosing the perfect sofas for your home. It’s wonderful to know that Jo was able to help guide you through the many bespoke options to find something that works perfectly for you both.
We're glad Jo could also assist with arranging the extra fabric to help protect the sofas from puppy paws and little visitors. It sounds like a perfect solution while keeping everything looking beautifully coordinated.
We're also pleased that your sofas arrived a little earlier than expected and that our delivery team took great care setting everything up for you. It’s lovely to hear how much you’ve been enjoying them since - especially the compliments from friends and family!
Thank you again for your kind words and recommendation. We hope your sofas continue to bring comfort and enjoyment to your home for many years to come.
Warmest wishes,
Sofas & Stuff
Just had our Sofas delivered from sofas…
Just had our Sofas delivered from sofas and stuff and Martyn and Dan were absolutely amazing! Nothing was too much trouble! Would highly recommend the company!
13 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Georgina.
Thank you so much for your lovely review! We're thrilled to hear you're happy with your new sofas and that Martyn and Dan made the delivery such a great experience. We'll be sure to pass on your kind words to them-they'll be delighted to hear it.
Thank you for the recommendation and for choosing us!
Warmest wishes,
Sofas & Stuff
Gary & Jake were brilliant
Gary & Jake were a pleasure to have in the house, explained everything, tidied up & took away the rubbish. would whole heartedly recommend
14 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, K.
Thank you for the wonderful feedback! We're so pleased to hear that Gary and Jake made such a great impression and took the time to explain everything while leaving things neat and tidy. We'll be sure to pass on your kind words to them.
Thank you for the recommendation, and we hope you enjoy your new sofa!
Warmest wishes,
Sofas & Stuff
Just had our sofa delivered by Dan and…
Just had our sofa delivered by Dan and Martyn who did an excellent job, explained everything really well and were really nice people! Really pleased with our new sofa and its delivery!
13 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Pam.
Thank you so much for your lovely review! We're delighted to hear you're pleased with your new sofa and that Dan and Martyn made the delivery such a positive experience. We'll be sure to pass on your kind words to them-they'll be thrilled to hear it.
Enjoy your new sofa, and thank you again for choosing us!
Warmest wishes,
Sofas & Stuff
Another efficient and courteous delivery …
Another efficient and courteous delivery this time by Sam and Lewis. Despite foul weather conditions boys incredibly cheerful, respectful and polite. All delivery men a credit to the company.
12 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good day, Andrea.
Thank you so much for sharing your experience. We’re thrilled to hear that Sam and Lewis provided another efficient and courteous delivery, even in challenging weather conditions!
It’s wonderful to know their cheerful, respectful, and polite approach made such a positive impression. We’ll be sure to pass your kind words on - our delivery team will be delighted to hear this feedback.
We truly appreciate you taking the time to recognise their efforts and for highlighting the professionalism of our team.
Warm regards,
Sofas & Stuff
Buy from a proper shop - they have real people!
Really helpful store staff, who advised on fabrics and let us borrow sample books overnight.
Delivery was slightly ahead of that quoted when we bought it and Martyn and Jake were the friendliest people you can imagine. We were notified accurately about delivery times on the day. They advised on how to use the warranty and took all the packaging away with them. Perfect, thank you.
PS. The sofa looks great!
10 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good day, Philip.
Thank you so much for your kind review. We’re delighted to hear that you had such a positive experience with our team in store and that the fabric sample books were helpful in choosing the right option for your home.
It’s also wonderful to hear your feedback about the delivery. We’ll be sure to pass your kind comments on to Martyn and Jake - they will be very pleased to know their friendly service and helpful advice made such a great impression.
We’re so glad the delivery updates were clear and that everything went smoothly on the day, including taking the packaging away and explaining the warranty.
Most importantly, we’re thrilled to hear that you love your new sofa. Thank you again for taking the time to share your experience, it really means a lot to our team.
Warm regards,
Sofas & Stuff
I cannot emphasise enough to stay far…
I cannot emphasise enough to stay far away from this showroom and company. I have had 6 months of pure hell trying to deal with them. They are totally incompetent and downright rude. I still do not have all the items I ordered and despite, the manager himself admitting to me that the chair I ordered which has a strange line down the middle, looks like it has been made from 2 different pieces of fabric, they have refused to refund me, leaving me with the sole option of instigating legal proceedings.
I ordered 2 sofas and a chair with the express condition that these would be ready for Christmas. As the order was placed and fully paid for in mid-September, this did not seem like too much to ask. I am still waiting for missing items (arm caps), 6 months on. When the chair finally arrived yesterday, it is frankly terrible. I have been told by them that it is structurally sound. Well, if that is all that I wanted, I could have gone to Argos and got a chair for under 100 GBP.
In addition, the attitude of this company to customer service is risible. Over the course of the last 6 months, I have had the phone put down on me when I had the temerity to complain that the items would not be ready for Christmas despite me chasing several times by phone and email. I have had the terrible misfortune of dealing with their Head Office and the misnamed customer service department and am now at a dead end with no arm caps and a chair that frankly looks like a child has put it together. Even emailing the managing director personally (at my wit's end at this point) has failed to produce a response. Next step, legal proceedings.
Do not deal with this company unless you want months of heartache and a terrible end result. If you would like to see a photo of the chair, take a look at the google reviews for the Chelsea showroom. Avoid, avoid, avoid!
Ignore the pro forma response (below). I have been dealing with your customer service department who have completely failed to rectify the problem and remain of the opinion that the chair is perfectly adequate because it is structurally sound. Their response below is completely misleading. Nothing has been rectified and they have simply doubled down on the issue. It is hard to overstate what a terrible experience it has been dealing with this company both at showroom level and head office.
10 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good day, Elizabeth.
We are very sorry to read about your experience and the frustration this situation has caused. This is certainly not the level of service we aim to provide, and we take feedback like this extremely seriously.
We would like to reassure you that your concerns are being taken seriously, and we will be investigating this matter further with the relevant teams. Providing a positive experience for our customers is very important to us, so we appreciate you bringing this to our attention.
In the meantime, please accept our sincere apologies for the experience you have had so far. A member of our team will review the details of your case and will be in touch as soon as possible.
Sincerely,
Sofas & Stuff
My sofa from Sofas & Stuff is fabulous…
My sofa from Sofas & Stuff is fabulous & the delivery service I received from Dave & Gary was first class. I could not recommend them more highly. Thank you. Hannah
2 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Hannah.
Thank you so much for your kind words! We’re thrilled to hear that you’re loving your new sofa and that Dave and Gary provided a first-class delivery experience.
We’ll be sure to pass your compliments on to them - feedback like this really makes their day. Your recommendation means a lot to us.
Warm regards,
Sofas & Stuff
Every step of the way was wonderful.
Every step of the way was a pleasant experience! Nicole in the Harrogate store was very helpful during the designing our sofas and was super knowledgeable about colors, patterns and fabrics. The communication during the fabrication process was also excellent. Even the delivery day with Gary and Greg was wonderful. My sofas are beautiful, exactly what I was hoping for. Highly recommend purchasing from this company!
10 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Ashley.
Thank you so much for your fantastic review. We’re delighted to hear that every step of your experience with us was a pleasant one!
Nicole at our Harrogate store will be thrilled to know her expertise and guidance on colors, patterns, and fabrics made designing your sofas easier and enjoyable. It’s also wonderful to hear that communication during fabrication met your expectations.
We’re equally glad that Gary and Greg made delivery a smooth and positive experience. Knowing that your sofas are exactly what you hoped for is the best compliment we could receive.
Thank you for recommending us - it means the world to the whole team!
Warm regards,
Sofas & Stuff
Stephanie was absolutely amazing
Stephanie was absolutely amazing , she really listened to what we wanted and put together amazing pieces….Dave & Chris, the delivery guys were awesome, efficient, such an asset to the company 🤗
10 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Sue.
Thank you so much for your wonderful review. We’re thrilled to hear that Stephanie was able to listen carefully to your needs and help put together pieces you love - she’ll be delighted to hear your kind words!
We’re also glad that Dave and Chris made your delivery experience so smooth and efficient. They really are a fantastic part of our team, and we’ll be sure to pass your compliments on to them.
Thank you again for sharing your experience - it means a lot to all of us.
Warm regards,
Sofas & Stuff
Svar från Sofas & Stuff
Good morning, Juliana.
Thank you for your kind review. We’re so pleased to hear that you had a great experience with us.
Warm regards,
Sofas & Stuff
Great team and product!
Great advice and support in choosing our sofa from Lindsay and her team at the Bruton showroom. All the information provided, both face to face or via email, was detailed, accurate and very helpful.
Our sofa was ready for delivery ahead of schedule and arrived today. It is beautifully made, perfect in every aspect!
The delivery men, Martin and Jake, were professional and helpful in ensuring the sofa was placed in exactly the right position.
We couldn't be happier with our sofa and the service provided by Sofas & Stuff.
9 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Lorraine.
Thank you so much for your wonderful review. We’re absolutely delighted to hear how happy you are with both your new sofa and the service you received.
Lindsay and the team at our Bruton showroom will be thrilled to know that their advice and support helped make choosing your sofa such a positive experience. We always aim to provide clear and helpful information, so it’s lovely to hear that this made the process easier for you.
It’s also great to know that your sofa arrived ahead of schedule and that you’re pleased with the craftsmanship. We’ll be sure to pass your kind comments on to Martin and Jake as well – they’ll really appreciate being recognised for their professionalism and care during delivery.
Thank you again for taking the time to share your experience. We hope you enjoy your beautiful new sofa for many years to come.
Warmest regards,
Sofas & Stuff
Everything has been superb from…
Everything has been superb from beginning to end, from John in the Henley store to delivery by Garry and Jake. Everyone has been friendly, communication has been superb and - probably most importantly- the sofa is just what we wanted!
7 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Charlotte.
Thank you so much for your fantastic review.
We’re delighted to hear that your experience, from John in our Henley showroom to Garry and Jake on delivery, was seamless and enjoyable. It’s wonderful to know that our team’s friendliness, clear communication, and care helped make the process smooth.
Most importantly, we’re thrilled that your sofa is exactly what you wanted! Thank you for choosing Sofas & Stuff - we hope it brings you comfort and enjoyment for many years to come.
Warm regards,
Sofas & Stuff
Very professional company with high…
Very professional company with high quality sofas. Courteous staff in showroom and delivery team. Efficient, easy and polite service. Thank you Gary and Jake for taking such care in delivering sofas into our home.
7 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Greene & Serene.
Thank you so much for taking the time to share your kind feedback.
We’re thrilled to hear that you found our team professional, courteous, and attentive throughout your experience - from the showroom to delivery. Gary and Jake will be delighted to know their care and attention during your delivery made such a positive impression.
It’s wonderful to know you’re enjoying your new sofas, and we truly appreciate you choosing Sofas & Stuff.
Warm regards,
Sofas & Stuff
Basingstoke shop really friendly and…
Basingstoke shop really friendly and helpful, from showing best way to plump up cushions, fabric choice etc., taking really good care of us.
Delivery drivers so lovely, plumping up cushions, removing rubbish. They must be good the dog took to them after a little while!
Would recommend excellent quality product and care team.
20 februari 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Angela.
Thank you so much for your wonderful review.
We’re delighted to hear that you had such a positive experience in our Basingstoke showroom and that the team took great care in helping you with everything from fabric choices to the best way to plump your cushions. Creating a relaxed and helpful environment for our customers is really important to us, so it’s lovely to know you felt well looked after.
It’s also fantastic to hear that our delivery team made such a great impression - plumping the cushions, removing the packaging, and even winning over the dog! We’ll be sure to share your kind feedback with both teams.
Thank you again for your recommendation and for choosing Sofas & Stuff. We hope you enjoy your sofa for many years to come.
Warm regards,
Sofas & Stuff
The staff were very friendly and…
The staff were very friendly and professional and the sofa is perfect.
6 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, JS.
Thank you for your lovely review.
We’re so pleased to hear that you found our team friendly and professional, and that you’re happy with your sofa. It’s always wonderful to know our customers are pleased with both the service and the finished piece in their home.
Thank you again for taking the time to share your feedback and for choosing Sofas & Stuff.
Warm regards,
Sofas & Stuff
Exceptional service
The delivery team made up of Jake and Martin made the delivery of my sofa a very pleasant experience. They were super courteous, took off their shoes without me asking, took all the plastic wrappers again without me asking and called me several times to tell me of their arrival. As I said a very pleasant experience.
3 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Liz.
Thank you for taking the time to share your experience.
We’re so pleased to hear that Jake and Martin made the delivery of your sofa such a pleasant one. Their courtesy, attention to detail and care in your home are exactly the standards we aim to deliver, so it’s wonderful to know their efforts stood out. We’ll be sure to pass your kind words on to them – they’ll really appreciate the recognition.
Thank you again for your lovely feedback and for choosing Sofas & Stuff. We hope you enjoy your new sofa for many years to come.
Warm regards,
Sofas & Stuff
I would like to thank Grace at Stroud…
I would like to thank Grace at Stroud for her patience and impeccable customer service. Having visited another branch several times I decided to go to Stroud. She was so helpful and her knowledge lead to us ordering our furniture
The men who delivered our furniture were also fabulous
Thank you again Grace.
6 december 2025
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Sandra.
Thank you so much for taking the time to share your lovely feedback.
We’re delighted to hear about the great experience you had with Grace at our Stroud showroom. Her patience, knowledge and dedication to helping customers find the perfect furniture are exactly what we strive for, so it’s wonderful to know she made such a positive impression and helped you feel confident in your decision. We’ll be sure to pass your kind words on to her - she’ll be thrilled to hear them.
It’s also fantastic to hear that our delivery team took such good care of you. We’re very proud of the service they provide, and it’s always great to know their efforts are appreciated.
Thank you again for your kind review and for choosing Sofas & Stuff. We hope you enjoy your new furniture for many years to come.
Warm regards,
Sofas & Stuff
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