Nicole was very helpful in the showroom and knowledgeable. The sofas are excellent quality. Gary and Stuart are much more than delivery guys and gave us some useful tips on how to look after the sofas... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is our second sofa from Sofas & Stuff and both fully meet expectation. The latest one is so sumptuous! We were kept fully informed at all stages of the process and the delivery by Dave and Shane... Se mer
We bought our corner sofa from the Bury St Edmunds store. We visited the shop at least four times and Kelly did an amazing job helping us find the right sofa and the right fabric. What the staff clear... Se mer
Ordered a Pugin sofa which looks lovely in my living room. It’s quite a substantial piece of furniture. The guys who delivered it, Shane and Gary were professional, respectful and mindful of other f... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Express your personality with a truly unique piece that is handcrafted in Britain using traditional techniques and finished in the your choice of fabric. We don’t just stop there, we tailor our sofas to your choice of filling, seat depth and foot design. Visit your nearest showroom and design a sofa, bed or mattress that’s tailored to you.
Kontaktuppgifter
The Dairy, RH20 1ER, Fittleworth, Storbritannien
- 01798 300353
- support@sofasandstuff.com
- www.sofasandstuff.com
4,8
Utmärkt
5 tn omdömen
Har besvarat 95 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great company to deal with
Great service from initial order to delivery. Martyn and Jake delivered on time, set everything up with minimal fuss. We are really happy with everything. Thank you Sofas and Stuff!
8 april 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Jeremy.
Thank you so much for your kind feedback. We’re delighted to hear that you had a great experience from your initial order right through to delivery, and that Martyn and Jake ensured everything was set up smoothly and on time.
We really appreciate you taking the time to share your experience, and we’re so pleased you’re happy with everything.
Kind regards,
Sofas & Stuff
From the first time that I visited the…
From the first time that I visited the showroom at Frittleworth in Sussex, Suzanne could not have been more helpful. We had an excellent reception, and were given time to consider the options available to us over a coffee. Once we decided on the sofa that we wanted, Suzanne helped enormously in organising a visual to understand how it would look, and was on hand throughout the process until delivery. On the day of delivery, David and Shane were excellent and even with tricky access, ensured that the sofa got safely delivered to our room of choice. Once they had it up to the flat, they carefully unpacked and set the sofa up to showroom standard, explaining the care process. Even when there was a slight mistake on the cushions delivered, everyone was on hand to correct the issue in good time. I would highly recommend Sofas & Stuff to anyone looking for a high quality home furniture. We will be back for a bed soon!
2 april 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Cameron.
Thank you so much for your wonderful feedback. We’re delighted to hear that Suzanne was so helpful and supportive throughout your visit to our Fittleworth showroom and right through to delivery. It’s also great to know that David and Shane handled your delivery with such care and professionalism, even with tricky access.
We really appreciate you taking the time to share your experience and for your kind recommendation.
Kind regards,
Sofas & Stuff
An excellent company to deal with
From the moment we went to the store the service was exceptional. Kelly from the Bury St Edmunds store was professional, knowledgeable and friendly and was happy to spend time helping us to choose our furniture and fabrics. Delivery was today, exactly the time scale we were given. Communication from the team, David and Shane, was excellent and they arrived at the exact time promised. Shane and David positioned and unpacked the furniture with great care and consideration for our home. They were friendly and professional and a delight to work with. Thank you for a stressless time!! We are thrilled with our new sofa and chairs which are beautiful and of very high quality. Sofas and Stuff are an excellent company to deal with from start to finish and I would highly recommend them to everyone.
7 april 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Patricia.
Thank you so much for your wonderful feedback. We’re delighted to hear that you had such an exceptional experience from your visit to our Bury St Edmunds store with Kelly, right through to the delivery by David and Shane. It’s great to know everything ran smoothly and that the team made the process stress-free and enjoyable for you.
We’re thrilled that you’re so happy with your new sofa and chairs, and we really appreciate your kind recommendation.
Kind regards,
Sofas & Stuff
Thanks to the Mere Green store
We have been delighted with the professional and personable service of Emily Kennedy at your Mere Green store. This, in addition to the quality of the merchandise, has made the buying of furniture a pleasurable experience. Thank you, from Claire and Geoff Bolton.
2 april 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Geoffrey.
Thank you so much for your kind words. We’re delighted to hear that Emily Kennedy at our Mere Green store provided such professional and personable service, and that you’ve been pleased with the quality of your furniture. It’s wonderful to know your experience has been so enjoyable.
We really appreciate you taking the time to share your feedback.
Kind regards,
Sofas & Stuff
Fantastic Service
Fantastic service by Lorraine at the Salisbury showroom, through to delivery by Gary and Stuart. Thank You.
2 april 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Roger.
Thank you so much for your lovely feedback! We’re delighted to hear you received fantastic service from Lorraine at our Salisbury showroom, and that Gary and Stuart provided a smooth and professional delivery.
We really appreciate you taking the time to share your experience.
Kind regards,
Sofas & Stuff
Salisbury Sofas & Stuff
From the showroom staff in Salisbury to our delivery men Garay and Stuart, everyone we delt with at Sofas & Stuff was knowledgeable and helpful. The delivery this morning was very straightforward and we are delighted with our new sofa.
2 april 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Samuel.
Thank you so much for your kind words. We’re delighted to hear that everyone you dealt with, from our Salisbury showroom team through to Gary and Stuart on delivery, provided such helpful and knowledgeable service. It’s great to know the delivery went smoothly and that you’re so pleased with your new sofa.
We really appreciate you taking the time to share your experience and for your recommendation.
Kind regards,
Sofas & Stuff
Sofas and stuff Chelsea
We visited the Chelsea store and Bunny gave us a lot of time to browse and ask questions. She has a lot of knowledge and patience!
In spite of ordering endless swatches we managed to order a sofa that looked too dark in situ!
As it was custom made, we could only get a partial refund towards another choice, but I am pleased to say the replacement looks great and is of solid quality.
The delivery team (Gary,Stu,Davy) were very careful and gave a great tip on how to plump the cushions!
We had a great experience with Sofas and Stuff and we certainly would recommend them.
1 april 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, RM.
Thank you so much for sharing your experience. We’re delighted to hear that Bunny was able to support you so well during your visit to our Chelsea store, and that you’re pleased with your replacement sofa. It’s also great to know that Gary, Stu, and Davy took such care during delivery and were able to share some helpful tips.
We really appreciate your kind recommendation and your support.
Kind regards,
Sofas & Stuff
New sofas
Great customer service from start to finish.
Great quality sofas.
Thank you to Gabi, Jake and Martyn.
1 april 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Zoe.
Thank you so much for your lovely feedback. We’re delighted to hear you’re happy with both our service and the quality of your sofas. We’ll be sure to pass your thanks on to Gabi, Jake, and Martyn.
Kind regards,
Sofas & Stuff
A great experience from start to…
A great experience from start to finish. Staff in Shop went over and above in helping us choose our furniture. Delivery drivers Martyn and Jake were friendly and helpful and seemed very happy in their work which reflects on the company.
1 april 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Jo.
Thank you so much for your kind words. We’re delighted to hear you had such a great experience from start to finish, and that our in-store team were able to help you find the perfect furniture. It’s also wonderful to hear that Martyn and Jake delivered everything in such a friendly and positive way.
We really appreciate your feedback and support.
Kind regards,
Sofas & Stuff
Lovely chair
Lovely chair, fabric. As I had hoped it would be. Delivery guys Gary and Stuart brilliant. Helpful friendly. All done very quickly and carefully.
1 april 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Mary.
Thank you for your lovely feedback. We’re so pleased to hear you’re happy with your chair and fabric, and that Gary and Stuart provided such friendly, careful service during delivery.
We really appreciate you taking the time to share your experience.
Kind regards,
Sofas & Stuff
Excellent customer service as always
Excellent customer service as always, professionally and attentively delivered by David and Shane - thank you so much, hugely appreciated
31 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Bryony.
Thank you so much for your kind words. We’re delighted to hear you received excellent customer service and that David and Shane delivered everything so professionally and attentively.
We really appreciate your continued support – it means a lot to us.
Kind regards,
Sofas & Stuff
Quickly professionally delivered by…
Quickly professionally delivered by David & Shane - cheers!
25 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Graham.
Thank you for your great feedback. We’re so pleased to hear David and Shane delivered everything quickly and professionally.
We’ll be sure to pass on your thanks to them 😊
Kind regards,
Sofas & Stuff
Brilliant service delivering two…
Brilliant service delivering two gorgeous sofas. David and Shane unpacked everything carefully and were super professional throughout. Would definitely recommend.
31 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Crosby.
Thank you so much for your lovely feedback. We’re delighted to hear you’re enjoying your new sofas and that David and Shane provided such a professional delivery experience.
We really appreciate your recommendation – it means a lot to us.
Kind regards,
Sofas & Stuff
The sofas that we have chosen look so elegant and stylish.
The sofas that we have chosen look absolutely stunning; they are beautiful, comfy and elegant - so expertly crafted and designed.
We are absolutely thrilled and delighted that we chose Sofas and Stuff. Jill O’Doherty - Assistant Manager at the Fittleworth branch, gave us continued support and shared so many creative ideas which have been much appreciated over the months of us making decisions. We recognise that Jill’s expertise, knowledge and experience guided us through our choices, and the contemporary styles and colours, now chosen, work so perfectly well together.
The delivery team, David and Lewis, were very efficient and informative about the sofas when they professionally delivered them.
25 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Ann.
Thank you so much for your wonderful and thoughtful review.
We’re absolutely delighted to hear how thrilled you are with your sofas - it’s lovely to know you find them beautiful, comfortable and elegantly crafted.
Jill will be so pleased to hear how much her support, creativity and expertise meant to you throughout the process. Helping bring everything together in a way that feels just right is exactly what we aim for, so your kind words will mean a great deal to her.
We’re also delighted that David and Lewis made such a positive impression with a smooth and professional delivery, along with helpful guidance on your new sofas.
Thank you again for choosing us - it truly means a lot.
Warmest thanks,
Sofas and Stuff
Wonderful service
Dan Miles went above and beyond for me to make the right decision on a sofa. Could not have been happier. The showroom is wonderful with a huge range of sofas to choose from and an enormous and excellent range of fabric to choose.
18 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Kirsten.
Thank you so much for your kind words.
We’re delighted to hear that Dan Miles went above and beyond to help you find the perfect sofa - we’ll be sure to pass on your lovely feedback to him. It’s also great to know you enjoyed exploring the showroom and our wide range of sofas and fabrics; we’re so pleased you found something that felt just right.
Thank you again for taking the time to share your experience.
Warmest thanks,
Sofas and Stuff
Very Poor Quality Sofa Cushions which Customer Service refused to replace the inadequate collapsed cushions
I am appalled at the the terrible quality of the Aldeburgh sofa cushions and the unhelpful customer service in trying unsuccessfully to rectify this. I have never left a review before but I want to warn other customers about our experience with Sofas and Stuff.
The feather back sofa cushions arrived woefully under stuffed and unusable. We immediately informed the showroom and were told that we had mistakenly been sent ones with a 10% less fill than what we ordered (after trying them at the St Albans store). We were told that this had also happened to another customer and they would replace them with fibre fill cushions which would be firmer.
Within a the first year of using the fibre fill cushions became badly mis-shaped and unusable.They had been plumped on a daily basis and vigorously plumped when hoovered weekly as recommended. When guests were arriving I had to put towels and cushions inside the sofa cushions to make the sofa usable! This is unacceptable and not what you would expect to do within a year of light use and good care for a sofa that costs over £3000!
We reported the situation well within the guarantee time but were told that the collapse of the fibre cushion inserts would not be covered by the guarantee. I provided photos of the collapsed cushions and an engineer came to "inspect" the sofa. However, he told us that he was just paid to confirm that the cushion weight was correct, not assess the collapsed state of the product. Therefore Sofas and Stuff informed us that because the cushions were of the correct weight they would not replace them. We were asked to spend hundreds more pounds on buying replacement cushion inserts! This is not acceptable. The sofa cost over £3000 and should be usable a year after first buying!
The material is gorgeous and in great condition but the cushion inserts ruin the sofa, making it look ugly and crumpled even after plumping it well and I wish that I had never bought the sofa from this company.
27 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good afternoon, TT.
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the disappointment caused with your sofa cushions and the service you received.
This is certainly not the standard we aim to deliver, and we would really appreciate the opportunity to investigate this further for you. We are keen to understand exactly what has happened and who you have been in contact with so far, so that we can review your case properly and see how we can help resolve this for you.
Please could you get in touch with us directly at your earliest convenience. Alternatively, you can quote your order details if possible? We will arrange for a member of our team to reach out to you.
We genuinely value your feedback and would like the chance to put things right.
Kind regards,
Sofas and Stuff
Fantastic customer care and experience
All of the staff in the beautiful Cheltenham store were so helpful. We chose a sofa as well as well as some stunning fabric to make a blind. The delivery of the sofa went smoothly and Martyn and Steve were so thoughtful about the best way to take it through the house and informative about how to care for the sofa. We're delighted with both purchases.
5 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Josie.
Thank you so much for your lovely review.
We’re delighted to hear that you had such a positive experience in our Cheltenham store and that the team were able to help you find both the perfect sofa and beautiful fabric for your blind. It’s wonderful to know you’re so pleased with both purchases.
Martyn and Steve will be thrilled to hear your kind words - they always take great care to ensure deliveries go smoothly and that customers feel confident in caring for their sofas.
Thank you again for choosing us, and we hope you enjoy your new pieces for many years to come.
Warmest thanks,
Sofas and Stuff
Superb staff
Superb staff. Very helpful when in the Bruton showroom.
Delightful and helpful delivery gents,Jake and Martyn.
Coped with the tight space and left everything in place.
27 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Eric.
Thank you so much for your kind words.
We’re delighted to hear you had such a positive experience in our Bruton showroom and found the team so helpful. It’s also wonderful to know that Jake and Martyn took great care with your delivery, especially navigating a tight space and making sure everything was perfectly in place.
We’ll be sure to pass on your lovely feedback to them all.
Warmest thanks,
Sofas and Stuff
Sofas & Stuff Review
We first visited Sofas & Stuff a few weeks ago to see what they had to offer. Having found a style we liked, we were then charmingly and very ably assisted by Dominic Wright, who proceeded to take account of each one of our preferences in order to create a truly bespoke offering that moulded our style choice into a pair of sofas that precisely fitted our requirements. From style, to size, to back height to filling material, even to the AMOUNT of filling to ensure the sofas exactly matched the level of firmness we like. Dominic also brought his experience and flair for colour and style to bear when choosing the fabric, helpfully narrowing down a dizzyingly huge range to a much more manageable selection. He even had a handy Farrow & Ball paint chart available to help us choose the right colour for the walls, and was able to recommend a nearby Upholsterer to re-cover our existing footstool to match. Sofas & Stuff furniture is far from cheap, but the quality of the products and the customer service, especially from Dominic Wright are second to none
20 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Geraldine.
Thank you so much for taking the time to share such a detailed and thoughtful review.
We’re absolutely delighted to hear about your experience and how Dominic looked after you. Creating something truly bespoke is at the heart of what we do, so it’s wonderful to know he was able to guide you through every detail - from size and comfort to fabric and finishing touches - to achieve exactly what you were looking for.
It’s especially lovely to hear how his expertise and eye for colour helped make the process feel more manageable (and enjoyable!), and that those extra touches made a difference along the way.
We truly appreciate your comments on both the quality of our furniture and the level of service you received. Your feedback means a great deal to us, and we’ll be sure to pass your kind words on to Dominic.
Warmest thanks,
Sofas and Stuff
Ordered the Stockbridge corner sofa in…
Ordered the Stockbridge corner sofa in the Black Friday deal from Harrogate. Virginia was personable, friendly & really helpful - nothing was too much trouble. Communication from all departments was great. Dave & Chris delivered the sofa and totally professional.
A fantastic experience all round. Sofa is soooo comfortable too.
10 mars 2026
Omdöme utan inbjudan
Svar från Sofas & Stuff
Good morning, Emma.
Thank you so much for your wonderful review.
We’re delighted to hear you had such a fantastic experience from start to finish. Virginia will be so pleased to know her friendly and helpful approach made a difference, and we’ll be sure to pass on your kind words to Dave and Chris for their professional delivery.
It’s also great to hear everything went smoothly with communication across the board - and that your Stockbridge corner sofa is so comfortable!
Thank you again for choosing us, and we hope you enjoy your sofa for many years to come.
Warmest thanks,
Sofas and Stuff
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