I’ve been dealing with a young lady by the name of Meg, I unfortunately had a parcel go missing after delivery. Meg has been SO helpful and her patience answering all my emails because I was panick... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Meg saved the day! Amazing customer service. I ordered a helmet and elbow and knee pads for my son’s birthday and clicked the wrong shipping option. As soon as I’d paid I realised what I’d done and em... Se mer
Avoid Avoid Avoid Ordered a part for my daughter’s scooter on next day delivery, part never turned up and had an email saying I needed to contact the seller. On contact I was told I needed to wait a... Se mer
Placed an order and immediately realised I’d made an error once clicking pay. Reached out to the team via their online chat and spoke to molly. Safe to say she had the issue dealt with within... Se mer
Företagsinformation
Informationen kommer från olika externa källor
Next Day Delivery - Order Now, Great Prices and Great Service, Ice Skates, Skateboards, Decks, Micro Scooters, Longboards, Heelys & Powerisers Online from Skatehut UK
Kontaktuppgifter
Storbritannien
- www.skatehut.co.uk
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 9 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Meg sent over all answers to my query…
Meg sent over all answers to my query which was great and helped us no end with our order.
Very pleased with the service 👍
Amazing…
Yesterday when ordering a custom scooter, I forgot an integral part. After messaging to see if this could be added to the original order, Meg was incredibly helpful and managed to make sure everything would be delivered in one package for me. So not only was I able to find all the parts I wanted, I was able to get them all at the same time. Excellent experience and will definitely use skatehut as my go to for everything now
Very good customer service
Placed a order for a item and was advised by my daughter that it was not suitable for my 7 year old grandson.Sent an email requesting to cancel the order and received automated reply comfirming receipt of email. Although it said at the bottom orders cannot be cancelled i received an email from MEG confirming the order was cancelled and a refund was being actioned
Thank you MEG
I skates is supposed to last for more…
I skates is supposed to last for more than 3 month, even if it worn often. I have mine for about 15 years and still going strong. Buying a skates that breaks after 3 minth then say it is worn often raises questions. Thanks for the review.
Very happy returning customer
Ive ordered from here three times now and all have been easy and trouble free, the prices are great and the products are exactly what they are supposed to be!! Messaged customer services will i question about one of my orders and Meg dealt with it within a matter of minutes. Quick reply, very professional and everything cleared up with no dramas. Couldn't be happier with my whole experience. 100% be using again
Great help in changing my order
I place an and finalised an order today and decided I needed to change a small detail, Meg was so helpful and replied back to my email within In a short time of sending it, I'm happy with the response and help I got, now I have a Happy Grandson
Thank you x
Above and Beyond Support
I was having some troubles with my order, so I contacted the SkateHut team for help. By 8am the very next morning, they had already responded and immediately sorted the issue out for me.
Not only that, they really went above and beyond to make sure my order would still arrive in time, and were incredibly apologetic about the delay throughout the process.
A special thank you to Meg, who was absolutely brilliant. She was incredibly helpful, quick to sort everything out, and made the whole experience completely stress-free.
Fantastic customer service from start to finish, thank you Meg & SkateHut!
Great custom service -
My parcel got lost in transit and didn't arrive on time, I reached out to the escalation team and received amazing support from Meg! She kept in contact with me, providing updates and arranged for a replacement to be sent out for next day delivery. My nephew will be happy to get his skateboard for his 13th birthday! Thank you!
Meg helped.with my enquiries very well…
Meg helped.with my enquiries very well and very responsively
Fab customer service from Meg got a…
Fab customer service from Meg got a quick reply to my question and very helpful.
Fantastic aftersales service
Ordered 3 x JDBug scooters. One arrived with the circlip missing from the folding lever, which meant it could not be put back into a folded position. I raised the issue with Aftersales support. Within 24 hours, Meg from the team gave me 2 options (replacement or store voucher). Opting for the replacement, Meg arranged a VIP service to ensure the scooter was checked before despatch, then despatched it to us on a 1 day delivery. Fantastic after-sales service. Regular communication. Fast response. Thank you Meg.
Customer service is great
Customer service is great, messed up an order and emailed them, and meg on the team was very understanding and got my money back as soon as possible.
I made a purchase of two sets of wheels…
I made a purchase of two sets of wheels for my inline skates and the wheels were unfortunately too small in width and so I reached out to customer services.
I had a response straight away from Meg, I explained what had happened and why I needed to return them and sent images to show the condition of the wheels and I had a response almost immediately.
Meg was absolutely brilliant with all my questions as I wanted to make sure I could return them and just make sure all was well.
If you're looking for fantastic customer service look no further than Meg.
Thank you
Fab customer service
Fab customer service, I messed up on delivery address and was quickly fixed for me. Thankyou
Meg at customer service is so friendly and quick! Love the skate bundles too.
Meg at customer service is so fruevdju
I emailed about a delivery and Meg…
I emailed about a delivery and Meg responded very promptly. She was very quick at sorting my delivery issues and this has made my little boy very happy 😃. Thank you Meg x
i recently buying an item from skatehut…
i recently buying an item from skatehut and i put my address in wrong so i asked for some help through email and meg came to the rescue and sorted it all out for me so thank you very much to you all❤️
Excellent customer service and support.
Excellent customer service and support.
My order had an issue and was returned, but everything was handled professionally and smoothly. Special thanks to Meg for staying in contact with me, replying quickly, and helping me through every step until my order arrived today. I really appreciate the help and support.
Fantastic experience Meg was so helpful.
Great customer service
Great customer service! Meg was incredibly helpful and solved my issue quickly. Highly recommend!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.








