The operative was excellent. SES tecnology not for purpose. Website down the last few weekends. Will only take a meter reading up to 22nd of the month for a bill then raised at the end of the m... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
There were many unresolved issues we had with the SES Business Water which were taking a long time to resolve. Monika Lagiewka was brought in to help. She managed to sort out quite complex issues to b... Se mer
Företaget har svarat
I would like to commend Shamiela Lazarus for the excellent service she provided. Shamiela was kind, friendly, and extremely helpful throughout our interaction. She took the time to answer all of m... Se mer
Företaget har svarat
Very good service, Ethan was very well spoken and very exact on his security questions. Sorted out my 3 issues very quickly and easily and sent me the documents required as soon as the call was done.... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
Kontaktuppgifter
London Road, RH1 2JH, Redhill, Storbritannien
- 0203 750 9300
- query@sesbusinesswater.co.uk
- www.sesbusinesswater.co.uk
4,7
Utmärkt
406 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 68 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
SES BW initially denied that there was…
SES BW initially denied that there was a business water supply to our property, notwithstanding that they had provided a business supply to the previous owners at the same property. Nice enough people but it was hard work getting them to understand some pretty simple facts.
20 augusti 2026
Omdöme utan inbjudan
Svar från SES Business Water
Thank you for taking the time to share your feedback. I'm sorry to hear about the difficulties you experienced in getting your concerns resolved and the frustration this caused. We have reached out to you directly by email regarding your review. While I'm pleased that we were ultimately able to clarify the position and resolve the matter, we appreciate your comments and will ensure your feedback is shared with the relevant teams to help improve our service.
Really friendly and helpful service
Really friendly and helpful service. Super polite and welcoming.
19 augusti 2026
Omdöme utan inbjudan
Svar från SES Business Water
Thank you for your kind feedback. We're delighted to hear that you found the service friendly, helpful, and welcoming. It's great to know that our colleague made such a positive impression, and we'll be sure to share your comments with them.
Excellent customer service
19 augusti 2026
Omdöme utan inbjudan
Svar från SES Business Water
Thank you for your feedback. We're delighted to hear that you received excellent customer service. We really appreciate you taking the time to share your experience.
The service was excellent
The service was swift, accurate, welcoming and polite
19 augusti 2026
Omdöme utan inbjudan
Svar från SES Business Water
Thank you for your kind feedback. We're delighted to hear that you found the service swift, accurate, welcoming, and polite. We appreciate you taking the time to share your experience and will pass on your comments to the colleague involved.
Great service!
I’ve been connected to Sanapadou Sineyile a couple times now during my SES customer service calls and always willing to help with my queries and does follow ups!!
19 augusti 2026
Omdöme utan inbjudan
Svar från SES Business Water
Thank you for your kind feedback. We're delighted to hear that Sanapadou has consistently been helpful with your queries and taken the time to follow up when needed. We really appreciate you sharing your experience and will be sure to pass on your comments.
Adam was great and true professional
Adam was great and true professional
18 augusti 2026
Omdöme utan inbjudan
Svar från SES Business Water
Thank you for your kind feedback. We're delighted to hear that Adam provided such great service and demonstrated true professionalism. We really appreciate you taking the time to share your experience and will be sure to pass on your comments.
Ethan Heuvel answered all my question…
Ethan Heuvel answered all my question and was extremely helpful and polite
18 augusti 2026
Omdöme utan inbjudan
Svar från SES Business Water
Thank you for your kind feedback. We're delighted to hear that Ethan Heuvel was able to answer all of your questions and provide such helpful and polite service. We really appreciate you taking the time to share your experience and will be sure to pass on your comments.
Aslam Francis concluded my complaint…
Aslam Francis concluded my complaint very well. Unfortunately this issue which was created by SES and which started in the middle of January this year has been handled appallingly by new fewer than six other members of the staff at SES. No-one up to now, has had the confidence and professionalism to deal with this months ago or indeed to observe that the issue was based on faulty internal information.
Accordingly I look forward to receiving a compensation payment from SES for the severe stress and waste of my time that has been caused by SES
14 augusti 2026
Omdöme utan inbjudan
Svar från SES Business Water
Thank you for taking the time to share your feedback. While I'm pleased to hear that Aslam Francis was able to conclude your complaint professionally and bring the matter to a resolution, I'm sorry to learn about the difficulties and frustration you experienced beforehand. We appreciate your comments regarding the handling of the case and the impact it had on you, and we'll ensure your feedback is shared with the relevant teams.
Thanks Ethan
Ethan had supported myself a number of times now and always endeavours to help to the best of his ability. Nothing is ever too much trouble.
13 augusti 2026
Omdöme utan inbjudan
Svar från SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that Ethan has consistently provided helpful support and gone above and beyond to assist you. I'll be sure to pass on your kind comments to him.
SES Business Water
SES Business Water performance was poor, in my experience, when dealing with my case. A brief background to this, when I closed my business, I notified SES Business Water, they in turn processed this by sending me all the relevant documents required to complete the process, which I completed and returned as requested. This took place in 2025. In March 2026 I received an email from SES Business Water telling me that I needed to make payments for unpaid bills. I explained to them that I no longer operate my business from said address and all information required had already been provided regarding unpaid bills. After a few unpleasant exchanges with some of the worst customer service staff I have ever encountered , Nosibulele Nkonki took over my case, within a few weeks, she politely, professionally and promptly resolved my case and got my refund processed. Case (hopefully) finally closed.
13 augusti 2026
Omdöme utan inbjudan
Svar från SES Business Water
Thank you for taking the time to share your feedback. I'm sorry to hear about the difficulties you experienced and the frustration caused earlier in the process. However, I'm pleased that Nosibulele was able to take ownership of your case, resolve the issue promptly and professionally, and arrange your refund. We appreciate your comments and will ensure your feedback is shared.
Very helpful team member
The person who helped me on this occasion was extremely helpful and polite.
10 augusti 2026
Omdöme utan inbjudan
Svar från SES Business Water
Thank you for your kind feedback. I'm delighted to hear that you found the service helpful and polite, and I appreciate you taking the time to share your experience.
Excellent service
previously, few times tried to setup online account. Unsuccessful . But this time she helped me to till last. Finally I made it. I am very happy.
11 augusti 2026
Omdöme utan inbjudan
Svar från SES Business Water
Thank you for your lovely comments. It's great to hear that the assistance provided helped you complete your online account setup, and we're pleased you're happy with the outcome.
Lindsay was absolutely fantastic
11 augusti 2026
Omdöme utan inbjudan
Svar från SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that Lindsay provided such fantastic service and made a positive difference to your experience. I'll be sure to pass on your kind comments
The advice given was good the only…
The advice given was good the only downside was that the signal was not good so it was a bit difficult at times
11 augusti 2026
Omdöme utan inbjudan
Svar från SES Business Water
Thank you for your feedback. I'm pleased to hear that you found the advice helpful. I'm sorry that the phone signal made the conversation difficult at times, but I'm glad we were still able to assist you
SES Staff always very helpful and…
SES Staff always very helpful and polite when I pay my
account by telephone.
As yet do not do DD also now you are not accepting cheques but why do you enclose an envelope in my paper bill each month??
A very good experience dealing with SES
Heather Silk
11 augusti 2026
Omdöme utan inbjudan
Svar från SES Business Water
Thank you for taking the time to leave your feedback. We are delighted to hear that you have consistently found our team helpful and polite when making payments by telephone.
We also appreciate your comments regarding the pre-paid envelope enclosed with paper bills and will ensure this feedback is shared with the relevant team for review.
Thank you for your kind words about your experience with SES. We value your continued support.
Quick and easy
Quick and easy, patient and well informed agent, thank you
10 augusti 2026
Omdöme utan inbjudan
Svar från SES Business Water
Thank you for taking the time to share your feedback. We're pleased to hear that you found the process quick and easy, and that our agent was patient and well informed while assisting you.
We appreciate your kind words and will be sure to pass your comments on to the team.
Helpful staff
Telephone call answered quickly and adviser understood my query and resolved it in full.
10 augusti 2026
Omdöme utan inbjudan
Svar från SES Business Water
Thank you for your positive feedback. We're delighted to hear that your call was answered quickly and that our adviser understood your query and resolved it fully.
We appreciate you taking the time to share your experience and will pass your kind comments on to the team.
Ethan (Heuvel) has restored my faith in…
Ethan (Heuvel) has restored my faith in call centres! He has followed through on the actions he advised yesterday, and it would appear that he will be tracking progress on the actions required with our problem. Thank you!
7 augusti 2026
Omdöme utan inbjudan
Svar från SES Business Water
Thank you for taking the time to share your feedback. We are delighted to hear about the excellent service you received from Ethan.
It's particularly pleasing to know that he followed through on the actions discussed, kept you informed, and provided reassurance that your issue would continue to be monitored until resolved. Your comments are greatly appreciated, and we will ensure that your kind words are passed on to Ethan and his manager.
Thank you for your support and for sharing your experience.
Helpful very patient and as it turned…
Helpful very patient and as it turned out useful as the bill came through on an email as requested well done Sanapadou thanks
6 augusti 2026
Omdöme utan inbjudan
Svar från SES Business Water
Thank you for your kind feedback. We're delighted to hear that Sanapadou was helpful, patient, and able to assist with getting your bill sent to you by email as requested. We really appreciate you taking the time to share your experience, and we'll be sure to pass your compliments on to Sanapadou.
Ethan Huevel was extremely helpful
Ethan Huevel was extremely helpful, polite, efficient and professional in dealing with my enquiry. The process of me leaving and transferring the account to the new tenant at my previous buisness address was made very sinple with Ethan's help and guidance.
4 augusti 2026
Omdöme utan inbjudan
Svar från SES Business Water
Thank you for your kind feedback. We're delighted to hear that Ethan provided such helpful, polite, efficient and professional service. It's great to know he made the process of transferring your account to the new tenant straightforward. We'll be sure to pass your lovely comments on to Ethan. Thank you for taking the time to share your experience.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.