Rutland Cycling Omdömen 

My grandaughters Jett 20 was in serious need of attention after being neglected over the winter. It 'lives' in Bromsgrove but due to work pressures it was clearly going to be difficult for her parents to get it to a bike shop for attention. As I am an existing customer at Rutland Cycling Milton Keynes and have always had outstanding help and support from them in maintaining my own ebike I asked them to service the Jett 20. I know their workshop is very busy but they fitted the bike in and had it all sorted and running well after just a couple of days.
Granddaughter got her bike back and it rides beautifully again. A very happy girl.
Big thanks to Dom & Ian in the workshop for helping me out and turning the job around so quickly.
Having bought mine & my wife ebikes there a couple of years ago and used their workshop services several times I have always found everyone in the team helpful, friendly and very knowledgeable.
I highly recommend Rutland Cycling Milton Keynes for both buying and maintaining all kinds of bikes.

Matt our salesman was just fantastic. He was super patient, allowing me to test ride 6 different bikes before I finally chose one. He then picked up on our conversation that we required a bike rack. Sold. Then lights. Sold. Brilliant......

Both my wife and I are keen cyclists and have bought several road bikes over the last few years- graduating from rim brakes to discs - each time we have bought from Rutland Cycles as they usually have great offers and give good service even though we live several hours away.
Last year we graduated to E bikes and picked up a great deal on a Specialized Creo for my wife. It was discounted as a “ Display Model” but was in new condition. My wife loves it. In January of this year I saw Rutland Cycles had a similar bargain deal on. Creo which was my size so we now have a “ His & Hers” Creo!
Imagine my disappointment when the charger on my new bike failed within 4 weeks but in a matter of days their Rider Support section has obtained a replacement from Specialized and posted it to me.
It’s great to have a good buying and after sales service on bikes which nowadays involve a substantial financial outlay. I have no hesitation in recommending Rutland Cycles.

Purchased a slate grey bike, ORANGE bike was delivered. A complete waste of time and effort.

Ordered a bike for my son's birthday; the seat post was scratched which the team let me know before it was dispatched and provided a great solution. Delivery was quick and communication has been great, would highly recommend! It goes to show that although problems can happen, if a company deals with it well then the customer experience is still positive!

Absolutely DIRE !!!
I ordered a CUBE Gents e bike from them on the 31st Jan ..Bike arrived a week later ...opened the box .... and there was a ladies' bike inside !!!, contacted customer services and asked them to arrange collection and refund ... after 4 "no show" collection attempts it's still in my garage .. despite escalating to senior management it's still not resolved ..so Im ££££'s out of pocket.

Mainly due to TNT being useless .. but RUTLAND need to sort their suppliers out

Amazing online customer service! I purchased pedals a few month ago and they seem to have a manufacturing error. I contacted Rutland and they have been nothing but supportive in finding a way to resolve this. It is greatly appreciated!

It's about time companies started taking responsibility for their shortcomings. If you fail to dispatch goods on time then it is your responsibility to make it right. I've taken a day off to receive the bike, based on your dispatch date, but your excuse "delays outside of our control". B.S., You've had nine days to prep and dispatch a £3,800 stock bike, yet you couldn't do it on time which is appalling. All I requested was that you organise to send it for delivery tomorrow (Saturday) but R.C. response "I am not able to upgrade to a Saturday delivery" so that's another day I'll have take off and waste waiting for delivery. I'm extremely disappointed in Rutland Cycles, you will not be seeing any more business from me.

20 Feb 2023: Thank you for your response however, I beg to differ. Rutland Cycles last email to me clearly stated "I am not able to upgrade to a Saturday delivery". I did reply to this email however, no further communication was received from R.C.
With regard to delivery, although the bike has arrived it would help if you provided the tracking number and a link to the courier. The link you provide instead takes me to Rutland Cycles tracking which is useless, even though the bike arrived some hours ago, it still unhelpfully states "Your order is being processed"

I had a problem with a peddle. Andrew from Technical support replied to my email the same day. He quickly resolved the problem, posted the new part needed and I received it the next day.

Outstanding customer service by Dominic, who was also a nice chap and good company.

Moronic customer support team who clearly don't have any commercial sense and know nothing of cycling.

Sent me 1 of 2 water bottles I ordered without a word on where the other was and I had to get in touch to ask.

Now told they can't source the other.

I asked for both to be refunded as I wanted matching bottles, as many people do.

They want me to waste my time packaging up the bottle (it came in a bag I can't reuse), print a label (I have no printer) and take it to a local collection point (wasting my time for their error) for a mere few quid refund.

I've explained they should of asked if I still want 1 bottle only BEFORE sending it, given I ordered 2.

How silly to lose a customer over a few quid. If they just said sorry here's a refund for both bottles in their initial response I'd have been satisfied, we all make mistakes. But why would I use them again when so many alternatives exist and are far less moronic to deal with when they make an error.

EDIT following response from Rutland - I haven't refused to return anything, I asked you to collect it, which plenty of couriers offer seeing as you've sent me a partial order and not bothered to speak to me about it beforehand. You've refused this and want me to waste my time returning the item. Zero accountability for your error. I think you've clearly evidenced your staff have no knowledge and commercial sense being willing to lose a customer over a few quid. The level of customer service offered is very poor level compared to most of your competitors and doubling down on this in your response shows you have some culture issues. Worrying for anyone making a large purchase from you if this is your staff trying their hardest and you think this shows they are knowledgeable.

Thank the lord I only ordered water bottles from you and not a few thousand pounds or more on a bike !

Let's see if you ever refund for the item that you've never sent, the money left my account on 21/1 and no sign yet.

I bought a Connondale 5 years ago from Rutland. Great bike at a great price and fast delivery. Perfect
Recently the frame snapped. As Cannondale offer a lifetime guarantee on frames I contacted Rutland who were ace. They sent a box by courier and instructions on packing the bike. Free postage at all stages and no issues. I only had to send some photos of the frame and my receipt.
I asked if when they fitted a new frame I could pay extra and have some parts replaced which they were happy to do. Tom in repairs kept me updated and was super friendly. The bike came back good as new. Would definitely recommend these guys.

Excellent service from Colin in the service department. Sorted my bike out quick smart and sorted out some problems I didn’t even know I had. Really appreciate people who go the extra mile to help you out! Will be bringing my bike here from now on.

Really good customer service- I messed my order up and they resolved

Excellent prompt service. Replacement of a faulty item was actioned immediately, and located at another store. It was recalled to the warehouse before the company received my return. I have been kept informed of the proress of the return at every stage. Thank you for the excellent service Rutland Cycling!

What a brilliant service and support. Tom was excellent

Great product, great price. 15 days to dispatch..!

The customer service was amazing - Mirron was so helpful and replaced my faulty product really fast. I'm a regular shopper with Rutland and will continue to be :-)

Great experience with Rutland and excellent customer service from Kirsten to quickly resolve a query. Thank you :-)