Rutland Cycling Omdömen 

I recently exchanged a bike and the care and service from Mirron in rider support was just brilliant. What a truly great service and thank you again. This is a great business with fantastic staff.

I ordered an e-bike with the hope that it would be dispatched next day as stated on their website.
On placing the order, the confirmation email showed the bike will be dispatched over one week after the order date.
I was disappointed but waited patiently for the dispatch date. There was no email regarding dispatch so I emailed Rutlands and was informed that they are having issues with dispatching the bike.
I have responded to say I will like to cancel the order and require a full refund.
Rutland has not replied my email yet. I just need a refund.

First class. Tom took care of my replacement tyres, incredibly helpful and professional. Would recommend 👍

I had an issue with a tubeless wheel that I needed sorting urgently and Ciaran at the Leicester branch jumped straight on it and he was super helpfull. Thanks Ciaran!

Accidently ordered the wrong coloured helmet. I emailed them and spoke to Kirsten to see if they could alter the order to the correct colour and within 10 minutes of sending the email I had a reply and the order altered. Fantastic customer service!

Specialized Enduro frame (x-wing design) replaced under warranty in very short time after I discovered 2 small cracks.
Thanks a lot to the Warranty team!

Brilliant customer service and after care service. Manager at Grafham, Danny, particularly helpful and very efficient. Would thoroughly recommend buying a bike from this store

Bought a new specialized Rockhopper 27.5 for my son. The online ordering process was easy and the bike arrived exactly when it was meant to :-).
Bike is brilliant and my son loves it.
Unfortunately it had a small scratch (which I'm pretty sure was caused by delivery courier), but I contacted the 'rider support' team and Kirsten has been brilliant in resolving this.
Would definitely use the company again based on my experience and the quick response by Kirsten to my issue.

Fantastic service at Graffham. Helpful advice about purchase of e-bikes. Danny the manager, knowledgeable, enthusiastic and supportive.

Customer service not very good at Milton Keynes.

Rutland installed invisiframe for me and unfortunately the installation became faulty shortly afterwards.

Invisiframe confirmed that the end process had not been completed and Rutland agreed to replace the invisiframe.

InvisiFRAME kindly supplied a new kit for free. They didn't have to do this as the bike shop was responsible for the fault but it potentially helped speed things up.

However, bike had to be returned and opportunity to replace the invisiFRAME was not possible.

I requested a refund for the installation of the invisiframe but this was verbally declined. Customer service would not formally confirm this and ignored my follow up emails.

I've had to raise a formal complaint against the Milton Keynes store.

I was experiencing nagging problem that I could not solve with my Giant bike that I had bought new from another Rutland branch some 18 months ago. Colin quickly found the cause and fixed it while waited a few minutes, what's more, no charge! That's what I call excellent customer service, Colin, thank you.

Not the experience I had planned. Having booked and paid for an E-Tandam, a further E-bike plus a ATB & dog buggy the following one hour was not what I expected. Having signed in we were directed to the assembly team. John (87) decided after he fell off his E-bike that he needed something smaller and spent the next thirty minutes telling me he hadn't ridden a bike for over 30 years and didn't like the electric assist. Then the dogs kicked off and didn't like being harnessed in the buggy. The support team were patient and polite and sorted every challenge that we threw at them. After one hour we were still in the car park and my wife hadn't even got on the back of the tandem. This was supposed to be a fun day out for my sons birthday and a final test of another E- bike brand before making the jump to a purchase. In the end we admitted defeat and we agreed to go for a walk. The management team were brilliant as they gave me a full refund which I wasn't expecting. I can't wait to go back without father in law and dogs and hire that Tandem before the end of the summer. Well done guys and thank you.

Hi,
I bought a specialised bike from the Milton Keynes. I was served very professionally by Suresh who did a great job. Easy relaxed, professional attitude no pressurising of me, on a very expensive electric bike. He put the bike aside for me for a couple of weeks, while I sorted out the financing.

I like this shop. The team gets stuff right. They pick up the phone (rare these days), they know stuff (also rare), they remember the customer is important, they keep promises (like call backs), they do what they say they’re gonna do and also a little bit more, they are pragmatic and they work really well as a team. They even seem to like each other. This was a happy experience. Alex was my lynchpin here and I hope he enjoyed the 2012 Rioja gran reserva they he easily deserved from me.

I highly recommend Alex at Rutland Cycling, Milton Keynes. He is most helpful, with excellent advice and great knowledge regarding the different makes of bikes. His friendly manner makes choosing the right bike a pleasure. Many thanks Alex.

Ordered a red Vado 3.0 and they sent a black one! Had to take a day off work for delivery as tnt/FedEx cannot give a delivery time. Rutland will change the bike for the red I ordered but that will need me to take another 2 days off as they will not collect and deliver at the same time. Will keep the black but NOT a happy shopping experience at Rutland Cycling.
Full refund now offered. Thank you.

Had a problem with my chain so popped in to get some advice. I forgotten the name, but was given advice on the replacement chain that would be suitable for my road bike. After I fitted the chain, I found it was too big, I took the bike back and asked for them to re-size the chain. Not only did they do this, a slight tweak to the gear mechanism was made and because I had already bought a chain, there was no additional cost. I also had a look at some cleats, I was further advised as size I should be looking for having had my feet sized and the arches on my feet assessed. With this and no additional charge for the work with the chain, I ended buying a pair of shoes. The staff were friendly, helpful and gave good advice.

Brilliant customer service and quality of work done. Dropped in to Cambridge store with my mountain bike. Expecting to just get an appointment, instead I got a quality repair on the spot at a remarkable price

I recently ordered some mudguards as a birthday present for my daughter's ninth birthday. On arrival, it took a little while, but I fitted the rear mudguard easily enough; unfortunately, however, there was a problem with the small plastic clip required to attach the front mudguard, which prevented me from completing the fitting.

After subsequently liaising with the company about the problem, I had visions of being asked to remove the real mudguard and return the entire set in order to qualify for a replacement. However, to my great delight, Rutland have authorised a new set of mudguards to be sent to me forthwith. IMO this is exemplary, Amazon level, customer care, and I cannot rate that highly enough.

Well done and thanks to the customer care team at Rutland!

If I could give no stars I would. Rutland cycling specialised store in Nottingham serviced my bike. The service was terrible. It had to be returned three times due to mistakes and the last time they didn’t believe they’d made a mistake and even when they then partially corrected it there was no apology. Rude staff. Would highly advise anyone to avoid at all costs