Roomify Omdömen 

Ordered on 7/27, still waiting. Same as all other reviews. Says phones are down (apparently permanently). Said they custom responses but give generic response and do not give details on how much further product is delayed. Still trying to decide if I should call credit card company and cancel and start over or wait it out since move in day is tomorrow. SO FRUSTRATING.

I was absolutely thrilled with my order, I was afraid it wasn’t going to get here on time!! All I had to do was simply send an email and Sarah helped me and she was wonderful with making sure my son received his dorm essentials before move in day!! I just wanted to say thank you 🙏🏼 so very much!!! Don’t always believe the negative reviews because obviously these people never contacted their support!!

BUYER BEWARE!!!! They will take your money and not deliver product. There phone system is always down so they tell you to email or text and they will reply within 24 hours. Usually takes 2 to 3 days to get a auto generated reply. We placed a order on July 27 on August 8 we sent a message wondering about our order and was told would be sent out on August 10 at the latest. Still to this day August 14 our order is showing unfilled and not getting any responses from roomify. Daughter moves tomorrow so we had to go rebuy everything and hope to get our money back. Do not waste your time or money going to roomify. They are terrible.

Ordered bundle for my daughter on July19. Got an email on Aug 2 saying Fedex has a label created. Nothing since. Fed Ex tracking says it never shipped. It’s been a month. No answers through email. Phones don’t work. Don’t waste your time and money. Gotta go buy all this stuff so my daughter can move in to the dorm. You suck Roomify.

Update: Two hours after I cancelled the order they shipped it.

This company has awful customer service - terrible - the worst. If they can't get the product out timely, they should let unsuspecting customers know so they don't end up in the same position as so many on here have suggested -- having to run out and buy all the items separately from a real store. No product, no response from the company, and my son leaves in 3 days. I hope they are happy, I am stressed to the max already and now I get to deal with this!!! I am going to have to cancel the order and/or dispute the $300 already paid to them meanwhile cough up another $300 to go buy the actual products from a store. SO UPSET!!!

Shipping is a lot faster if you don’t order a bundle. My freshman year (2016) I ordered the Doing it Big bundle and it took about month to get to me, but everything was there and good quality. Also, customer service actually answered me within a day or two when I asked about my package. Takes a while to ship, but once it does it’s quick to arrive. This year, I was looking for new bedding, and only ordered a comforter and sheets, which arrived within 10 days. It is the busy season for this company, considering everyone moves in around this time so I can’t complain. The comforter isn’t very soft (the grid pattern one) and my comforter from 2016 is definitely a bit nicer material, but it’ll work. The sheets are nice though. I’ve never had a problem with Roomify. Cheap and if you order in advance you should have no issues.

I had the most awful and stressful experience ordering from Roomify. Their customer service number is never up and running and it takes days just to get a reply to an email. Overall I ended up having to call my credit card company and file a dispute just to finally get a response from someone at Roomify to cancel my order because they had not shipped my daughter’s dorm kit out yet so she would not receive it in time for school when I ordered it in ample amount of time to have it delivered on time. Now I’m having to run around and try to find what she needs with only 2 days left before she goes off to school. SUPER Frustrated! I would NEVER recommend Roomify to ANYONE nor order from them again.

The quality or my items is great. I love everything I ordered. My only dislike was the shipping. It arrived late and never updated the tracking.

Great customer service but horrible shipping. Took way too long

My order was shipped with missing items, but once I contacted Roomify they responded immediately and reshipped the items

Everything came in in a great condition, don’t get me wrong there. The product deserves 5 stars. The customer service and shipping deserves 1 Star. When I called to see why my order still haven’t shipped a month after I ordered it, they kept telling me next week. I called back each week and finally got my package after I sent several emails and made several phone calls. Not pleased by this.

Came within a timely manner, had all the stuff, and it’s super cute in my room!!! Thank you!!

So convenient to buy everything at once. Saved us so much time in the store. And everything was in good quality.

I was very excited about my order until I opened it. The colors on the blanket bled, so I have purple stains on my white comforter. I really wanted it to work because I put my trust into this brand when ordering from them for the first time. Thought it would be my new go to for buying bedding.

We ordered two dorm bundles on the same day. Received one right away and then got a noticed on other one that there is an issue with foam mattress so there is a delay. But they didn't replace the foam of the first item. When we finally received the second order we got a mismatched of items. I mean come on, I ordered a black navy bundle and they give me a coral item.

We ordered the collage bedding kit on July 28th and still have not had any response on processing the order. I have emailed and called multiple times and have been told over and over again that it will be shipped in 10 days. Well 10 days is past and still not shipped. Don't waste your time and money. Heading out now to repurchase all the things that didn't show up because roomily can't get its act together. Terrible business practice. Do no buy for here.

The product itself was really great quality and exactly as pictured, but I had to wait several additional weeks for it to ship than what I had paid for (standard shipping). It wasn't until I reached out to the company did they tell me why this had happened--something about getting new inventory, which I understand but I wish the product was labelled "out of stock" online, or I was emailed about a delay so I would've been prepared for this.

In any case, the customer service was excellent; Roomify responded very quickly to my inquiries & they were super personal and concerned with my issue I was able to get an explanation & refund on the shipping without any problem whatsoever and, as I mentioned before, the product was exactly as shown in the photo, super soft, and of great quality. The packaging as well was nice and well put together.

Worst customer Service ever !!!!! I have never been more fustrated. Do yourself a favor and do not order anything from this Company

Horrible customer service, you call the telephone number and they claim they are having phone issues to email or text for order status or questions. You email them and text, with over 24hrs later response to ask you for your order details which you already sent, so this proves 1 thing, it is a generated email/text. They claim a 10 day business turnaround on shipping, false statement. I have tried effortlessly to reach someone, via email and text with no response or solution or answer to my order. I will cancel the charge and move on to another company. Please DO NOT WASTE YOUR TIME PURCHASING, SAVE YOURSELF THE HEADACHE.