Romans  Omdömen 1 646

TrustScore 4 av 5

4,1

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Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Nathan, Mark and Steve were excellent at helping me get a place at The Roebuck, at short notice ( which I needed) I should have used Romans, Tilehurst, much sooner, as they got everything done, ASAP.... Se mer

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Betygsatt 5 av 5 stjärnor

Hollie our Consultant at Romans Wokingham estate agency was fantastic.She was efficient, helpful, and very professional.That is why I gave them a 5 star rating.All the other people in the branch that... Se mer

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Betygsatt 5 av 5 stjärnor

With the help of Mark, Steve, Nathan and the Tilehurst team, I've just completed the purchase of the rental! I've posted before about how supportive they've been - this is a quick follow up to conf... Se mer

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Betygsatt 1 av 5 stjärnor

Looking to place a studio apartment on the market. Was put through to a guy called George. He was, in my opinion, very rude and obviously did not want to be dealing with such a small property. When... Se mer

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Om Romans

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Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

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Your local property experts

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Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

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Genuinely local, truly expert

For expert advice from professionals, speak to us today.


4,1

Bra

TrustScore 4 av 5

2 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Har besvarat 100 % av sina negativa omdömen

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Betygsatt 5 av 5 stjärnor

Excellent Estate Agent, will use them again.

Nathan, Mark and Steve were excellent at helping me get a place at The Roebuck, at short notice ( which I needed) I should have used Romans, Tilehurst, much sooner, as they got everything done, ASAP. Lorriane, the Move in Manager, was really professional as well, everything done for my move in with no problems. In the future, I will use Romans, Tilehurst, before anyone else; their skill at find accomadation has been the best I've experienced so far

10 mars 2026
Omdöme utan inbjudan
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Svar från Romans

Dear Mick

We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Betygsatt 1 av 5 stjärnor

Abrupt

Looking to place a studio apartment on the market. Was put through to a guy called George. He was, in my opinion, very rude and obviously did not want to be dealing with such a small property. When I asked the selling fees, he asked how would I be choosing which agent to go with. When I said, probably the cheapest, he said “It won’t be us then”. Basically that was the end of.
What I didn’t tell him, due to his abrupt manner, is I also have a property on The Fairway to put on the market at the same time.
I think you should be a little more courteous to your potential vendors. You could have had 2 properties to sell, one exceeding £1million.

9 mars 2026
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Svar från Romans

Dear Tracey Pennel,

We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.

Best regards, Customer Care Team

Betygsatt 5 av 5 stjärnor

Excellent service from Romans in Yateley

Excellent service from Romans in Yateley in particular Harry who was always there for any questions. They were very professional at all times. I was kept up to date with the sale of my house!

Thank you Harry

6 mars 2026
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Svar från Romans

Dear Anne Bourke

We greatly appreciate your 5-star review and the time you took to share your experience with Harry. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Betygsatt 5 av 5 stjärnor

They have sold 4 units for me recently

They have sold 4 units for me recently. All completed. Great service and follow up. A go to Agent for management and sales in Reading

6 mars 2026
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Svar från Romans

Dear Jeremy Baker, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Betygsatt 5 av 5 stjärnor

The Tilehurst branch continue to excel!

With the help of Mark, Steve, Nathan and the Tilehurst team, I've just completed the purchase of the rental!

I've posted before about how supportive they've been - this is a quick follow up to confirm that they have remained great throughout.

6 mars 2026
Omdöme utan inbjudan
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Svar från Romans

Dear Benjamin Lloyd-Hughes, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Betygsatt 5 av 5 stjärnor

Hollie our Consultant at Romans…

Hollie our Consultant at Romans Wokingham estate agency was fantastic.She was efficient, helpful, and very professional.That is why I gave them a 5 star rating.All the other people in the branch that were involved with our move were also great.
Allen Johnstone.

27 februari 2026
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Svar från Romans

Dear Allen Johnstone

We greatly appreciate your 5-star review and the time you took to share your experience with Hollie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Betygsatt 5 av 5 stjärnor

This was my first time renting and…

This was my first time renting and Sophia @ Romans made the whole process straight forward and stress free. Although I had my moment of stress Sophia was always at the other end of the phone to help assist and reassure me.

20 februari 2026
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Svar från Romans

Dear The Gateway, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Sophia. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Betygsatt 5 av 5 stjärnor

I would just like to say a massive…

I would just like to say a massive thank you to Steve,nathan and there team at romans a very helpful & professional service any help I needed they were there for me would recommend Romans to anyone thank you so much

13 februari 2026
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Svar från Romans

Dear Simon, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Nathan, Steve and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Betygsatt 5 av 5 stjärnor

Successful move

We have recently moved into our rented property with Romans. Jon and Meenu were always available to reply to our queries and made the process very easy. We appreciate your help, thank you.

26 februari 2026
Omdöme utan inbjudan
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Svar från Romans

Dear Liam

We greatly appreciate your 5-star review and the time you took to share your experience with Jon and Meenu. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Betygsatt 1 av 5 stjärnor

our experience with the Farnham office…

our experience with the Farnham office wasn’t good. They valued our house and tied us into a 21-week contract only to tell us 2 months later that based on viewer feedback and current market, they believe our house is worth 35k less then originally marketed, and 15k less then the reduction in price we’d already made. We have a 3 bed semi detached, and they tried telling me we should price to that of a 2 bed property, or another area such as church crookham, which made no sense to me as were a 3 bed in Farnham. At the same time charters advertised an identical property to ours (as we’re a new build development) at the same price as the original valuation price, something which Romans advised made no sense as they won’t sell it, which they did sell. I had 2 other agents value the property and provide market report and confirmed the price they were pushing us towards didn’t match that of a 3 bed semi in Farnham so didn’t understand the logic. When we requested to get out the contract as they no longer believe in their own valuation and therefore are not the right agents for us, we had some very unprofessional and heated conversations telling us we’re going to have to just take it off the market. At the time these conversations were happening we did receive an offer, one that they agreed to a sale price of 7k more then that of the price Romans wanted us to reduce to, only confirming they were incorrect. They then went and advertised our neighbouring property, also a 3 bed semi, only marginally bigger which was originally 30k more when sold by the developer, at 140k more then the price they told me mine was worth. This further confirmed to me they value properties at a much higher price to win business, before pushing you to reduce the price in order to sell it. We also found out from our buyers they lied and stated I was pregnant with another due imminently and needed a swift sale, I’m not pregnant nor had we yet found anywhere to go, but they failed to communicate to us our buyers required a quick move and therefore the sale has now fallen through because they can’t wait any longer, both us and our buyers are dissatisfied with their service.
I would just be careful with the time they tie you into sole agency as we aren’t the only ones on our estate they did this to.

26 februari 2026
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Svar från Romans

Dear Danni Hales

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Betygsatt 5 av 5 stjärnor

After previously using another “no win

After previously using another “no win, no fee” estate agent based in Reading, the experience was disappointing and lacked communication. Switching to Matt at Romans was the best decision we made.

Matt was absolutely brilliant from start to finish. He kept us fully informed throughout the entire selling process and was always available to answer questions or provide updates. His communication was clear, proactive and reassuring, which made a huge difference.

Selling a house can be stressful, but Matt made the whole experience feel smooth and well-managed. His professionalism, knowledge of the Reading market, and genuine care really stood out. We always felt confident that our sale was in good hands.

We wouldn’t hesitate to recommend Matt at Romans to anyone looking to sell their home in Reading. A truly lovely experience from start to finish.

24 februari 2026
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Svar från Romans

Dear Lucy Peterson, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Matt. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Betygsatt 5 av 5 stjärnor

I had a really positive experience with…

I had a really positive experience with Romans in Wokingham. John assisted me with viewing the property, and he was professional, friendly, and very helpful throughout the process. He took the time to explain everything clearly and answered all my questions, which made me feel comfortable and confident in my decision.

The viewing was well organised, and the property was presented beautifully. I immediately loved the house and felt it was the right place for me. John made the whole process smooth and stress free, and I’m very happy to be moving in.

Thank you to John and the team at Romans Wokingham for the excellent service

17 februari 2026
Omdöme utan inbjudan
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Svar från Romans

Dear Tobi Adeyemi We greatly appreciate your 5-star review and the time you took to share your experience with John. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Betygsatt 1 av 5 stjärnor

Avoid this agent – Poor maintenance and unfair deposit claims

This is related to their sub-company moginie james (Roath-cardiff). Negligent service from day one. We reported serious health and safety issues including mould, faulty windows, and broken doors/fencing, yet the agent offered zero assistance. Despite the deteriorating state of the property, they consistently raised the rent. To make matters worse, they provided an inaccurate check-out report that contradicted the initial inventory just to withhold our deposit. Totally unprofessional and misleading—save yourself the trouble and avoid them.

1 december 2025
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Svar från Romans

Dear Ali Minhas,

We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention.

Best regards, Customer Care Team

Betygsatt 5 av 5 stjärnor

Lovely experience with Romans

Lovely experience with Romans! Amanda was very friendly and helpful.

10 februari 2026
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Svar från Romans

Dear Hollie Case We greatly appreciate your 5-star review and the time you took to share your experience with Amanda. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Betygsatt 5 av 5 stjärnor

Very good service

Simon was excellent in communication & so helpful getting us the property we wanted.
Definitely recommend

29 januari 2026
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Svar från Romans

Dear Valerie And Thanks For Your Order We greatly appreciate your 5-star review and the time you took to share your experience with Simon. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Betygsatt 1 av 5 stjärnor

An agency you should avoid

An agency you should avoid. At the beginning of our contact, I specified that I wanted to rent and pay a deposit, but they selected the "no deposit option" for me to pay them a monthly fee. I have now terminated my contract with them and am having problems getting my deposit back. They are looking for all kinds of reasons to charge me extra. They said they found a problem with the refrigerator and it will cost me £160 to repair, and a similar refrigerator costs about £100-120 new. I cleaned everything impeccably, and they are asking me for money for another cleaning and moth treatment. They were not interested in contacting me after check-out to present the situation to me. However, I have never seen this report. I contacted them three times in three weeks, and they barely responded. I recommend you avoid this agency.

15 januari 2026
Omdöme utan inbjudan
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Svar från Romans

Dear George Alexandru Manea

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Betygsatt 1 av 5 stjärnor

Worst letting team to work with

Worst letting team to work with. Specially the one called Simron Johal. They were nice on the phone and never follow what they say on the phone.

7 februari 2026
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Svar från Romans

Dear Thisanthan Ravichandran

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Betygsatt 5 av 5 stjärnor

Romans Estate Agents, Windsor.

Romans Estate Agents, Windsor are excellent in every way. they go that extra mile to be kind, helpful and considerate throughout the transaction of putting my house up for sale with them as sole agents. their marketing strategy is superb. Carl, the Sales Manager is a great guy and keeps in regular contact throughout along with his team also. Many viewings, much interest in the property and its location. Plus an added sector within the group is First For Auctions again with excellent staff, so, if you were worried about the market and selling through the normal way you can have the option of going to Auction. I would highly recommend Romans Estate Agents, Windsor as first class plus!.

5 februari 2026
Omdöme utan inbjudan
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Svar från Romans

Dear D J Le-Cornu, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Carl. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

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