Romans - Wokingham Omdömen 

I used Romans Wokingham to provide a Premium Management service for a brand new house in May 2019, as I was moving to South Africa and needed a local agent. Unfortunately, it became clear that Romans work to computer algorithms that dictate every action and when things go wrong the humans have no idea what to do. Tenants were found almost instantly, but one (the bread winner) had CCJs and when I queried it I was informed it was an error. Things went well for the first two-year tenancy, but when it came to renewal Romans suggested no increase in rent for the following two years because of COVID. I suggested no increase for Year 3, but an increase for Year 4, Romans issued a contract with no rent increase for two years. They did finally sort it out after I spoke with a Director of the company. In the next renewal two years later, their standard letter recommended a 5% increase. When I suggested similar properties to mine where charging 33% more, Romans responded with, “That’s easily achievable”! Tenants signed up without any problem.
During the second tenancy the rent was erratic and then not paid, a claim on my landlord insurance was rejected because of the tenant’s CCJs, which was not a mistake after all (although Romans refused to accept this, despite clear evidence). I had no option but to accept Romans own scheme which cost almost the same price per month as the other scheme cost a year.
Tenancy three was even worse and culminated in the tenants refusing to move out at the end of the tenancy. Without any indication from Romans that this was going to happen (although I suspect they knew), we flew back from South Africa to take possession at considerable cost and to no avail. Romans insurance did cover legal costs for eviction, but the eviction notice didn’t include all the necessary documents, so the whole process had to be repeated. The tenants were evicted 10 months later.
Inspections were carried out by Oakley Jane during the tenancy, but they were pretty superficial, but generated a feeling of all being well. However, some parts of the house were left uninspected for five years. When questioned about this, Romans said the tenant had the right of refusal, but the contract we both signed (three times) clearly stated that Romans had a right to inspect on a regular basis. The rooms that had not been inspected were in the worst state when we did finally get possession. Once we were in (another expensive trip from South Africa), we were shocked at the state of the place and even more shocked at the shoddy check-out report undertaken by Oakley Jane. There were dozens of items that were missed in the report that were the basis of claims under Romans No Deposit Scheme. Doors hanging off hinges, lights being held on by the wire (described as dusty), the previously newly-laid lawn in such bad state that I had to have it converted to artificial grass, and not even a mention of the piles of rubbish dumped behind the garage). Needless to say the arbitration process by HF Resolution was as inadequate as the check-out report. The process was managed on a portal that claims to reduce agents’ workload by 90%; that’s because the landlord ends up doing it instead. Romans were obstructive throughout the process and refused to let me see what they were submitting for arbitration. When we finally, and reluctantly agreed to a figure, sent in writing the amount paid was considerably less. When questioned on this Romans said they didn’t know where the agreed figure had come from.

And Romans - don’t insult me with your usual computer-generated response about feedback and providing excellent service. I was with you for seven years and you failed on almost everything and have not changed anything despite honest feedback up to the highest levels of your organisation.

I am being looked after by Anne-Marie Osbourne who is unfailing polite and communicative.
I am disappointed that some work that needs to be done was not done before the current tenants moved in. Also the recent problem which was known to be the cooker hood was dealt with someone who could not recommend a model with a warranty of more than one year.
I don’t be live these are Anne-Marie’s fault but the organisation in grneral

I have been with Romans manage services for over 16 years. My experience is friendly, helpful and efficient. The teams have always assisted me and communicated regularly on issues. Thank you for all your help

The whole experience was very easy & any queries were answered in a timely manner by Hollie who was always helpful & came back with any answers if she couldn’t answer there & then

I had a small window to secure a property..stressful doesn't even cover it but Tyriq was an absolute lifesaver.

He made the whole experience feel remarkably smooth. I appreciate his timely responses and his advice to come and view sooner rather than later? Game-changing.

I almost didn't listen and I'm so glad I did.

Fast, honest and genuinely lovely to work with.
If you're looking for someone who actually delivers - this is your person!

We’ve had an excellent experience with Romans, particularly Ellie Milne and her team in the Wokingham branch, along with our property manager Anne-Marie Osborne.

Ellie and her team were fantastic from the outset – they secured a tenant incredibly quickly and managed the whole process with real efficiency and professionalism. Communication was clear and proactive throughout, which made everything feel seamless and stress-free.

Anne-Marie has also been outstanding. She consistently keeps us updated, is always on top of everything, and gives us complete confidence that our property is being very well looked after.

A brilliant team delivering a genuinely high level of service, we wouldn’t hesitate to recommend.

Me and my partner had used Romans to rent a property in the Berkshire area this past month, and I found the process very straightforward.

Tyriq provided us with all the help we needed and worked really hard for us to get a property sorted, massively appreciate his help and also his personable approach whilst maintaining high professionalism. Would recommend going through Romans and hope to use again when tenancy runs out. Thanks again to Tyriq !

I have recently rented a home through Romans. What could have a a stressful process was made easy by Jon Randall.
His customer service and pro active approach was refreshingly good, and overall his service was excellent from being to end.

Hollie our Consultant at Romans Wokingham estate agency was fantastic.She was efficient, helpful, and very professional.That is why I gave them a 5 star rating.All the other people in the branch that were involved with our move were also great.
Allen Johnstone.

We have recently moved into our rented property with Romans. Jon and Meenu were always available to reply to our queries and made the process very easy. We appreciate your help, thank you.

I had a really positive experience with Romans in Wokingham. John assisted me with viewing the property, and he was professional, friendly, and very helpful throughout the process. He took the time to explain everything clearly and answered all my questions, which made me feel comfortable and confident in my decision.

The viewing was well organised, and the property was presented beautifully. I immediately loved the house and felt it was the right place for me. John made the whole process smooth and stress free, and I’m very happy to be moving in.

Thank you to John and the team at Romans Wokingham for the excellent service

From start to finish the process was swift and easy. Jonathon and the team have been fantastic at keeping us updated throughout our moving process. Highly recommend

I’ve been using Romans for a number of years now and always been pleased with the service - I’d like to say a special thank you to Cameron for keeping me updated on a regular basis and on arranging the most recent let .

Tyriq helped and sourced our new tenancy in a caring and professional manner
Very pleased

Jonathan was fantastic dealing with our new tenancy, very helpful and went out of his way to help us. Highly recommend!

Selling my House currently through Ian and his team at the Wokingham branch. A hard working team, good communication, and the addition of a professionally created video tour, to engage prospective buyers. Thank you to Sarah, Abbie and Ben for your hard work.

The worst service from start to finish
Rented a property for 12 months
Forced to pay full year rent in advance
Tried to renew agreement on a month payment basis but was denied
Vacated property and forced to wait for holding deposit to be repaid
Could never recommend this company

I will definitely recommend Romans- Wokingham and Jonathan who make the things running so smoothly 👌

Jonathan and Anna-Marie in Wokingham have done a great job to support us secure a home.They have been very accomodative and very good with communication.Very good people skills to.Well done to you both and keep up the good work.

Jon.R was excellent throughout the whole process. Very responsive over email and phone. Explained everything clearly and made the whole rental process extremely straight forward and easy.